Toyota
reviews and complaints

The gas gauge on my 2019 RAV4 Hybrid has not worked for nine months. Contacted customer service multiple times to no avail. Their response is; we are aware of the problem on 2019 Hybrids, there is no fix for the problem; we are working on it (12 plus months now); there is nothing we can do; you will have to wait. They claim a letter was sent out in mid May stating they are working on the problem and they are extending the warranty. I did not receive such a letter. Extending the warranty on a faulty part with no replacement is an insult.

Its been 3yrs already after having my toyota wigo but my freebies has not been reciv this agent name nice de guzman in cagayan de oro city, the plate no. Take 2yrs if were not calling the toyota office in cdo we dont know that our plate s already there.. we keep on calling her but no answer.we drop by cagayan de oro for the set cover, she called by other employee there by phone and tell her that we are there, my husband talk to her in the phone and nice promise that she will send it thru lbc but its been 1 year no lbc reciv.. we are very diss apointed poor service we keep on calling her but she will not answer our call..now were planning to buy toyota fortuner but we confuse if we buy same brand again or go to nissan terra because of our experience..honestly it takes 1 1/2 hour to travel from our plce the time we get the wigo very raw not complte no tint no rush paint protection in the inner part so hassle to our part we keep on travelling to cdo just for that i need to hire a driver because we are bz at work..we relly had à bad experience..we want that her atention should be call ..she lost few of your customer..mata pobre.namimili ng customer siguro dahil wigo lang kinuha namin kaya ganon. Im hoping for reply n action regarding this.thank you.

I have been to my dealer and was told they could do nothing for me same with corporate. I have researched and found they have had problems for yrs. My Seauoia is not on the list so not covered. My Sequoia is a 2012 with only 51, 000 miles. It was pristine til May 24th 2020. When I noticed a big piece of paint falling off backdoor and above windshield. I don't understand why out of all the cars Toyota is fixing why Sequoia and Highlander people are left out. The paint is bad not the car. Now I have a car with thousands less monetary value for a trade in. I would hope you would stand by your product

I'M Rranju devi ( PH:NO [protected])
im from Dhanbad Jharkhand ( babudih near zila school dhanbad). we are running 2-4 companies and we have almost 4 toyota vehichal.
one of my car innova crysta < JH10AG1105> is in dhanbad showroom for approx 3 month for service and servicing is not started yet and when i asked about my car service they are asking for advance money and the attitude of their talking with their coustomer was not upto the mark and he didnt inform any thing about my car. Your executive MR. Abhijeet does not know how t talk with their coustomer and he also tries to threatened us when I inquired about my car your service is wrost I have ever had. Try to take some action on your executive.

I called Murry Toyota at around 3pm to explain that I had flat tire and that i had tire coverage. I advised that I had a piece of metal stuck in my tire. The female rep said to call roadside assistance. She offered to transfer me, But said I got an email that indicated with the covid-19 virus you could have the car picked up via a concierge. She reiterated I can have roadside change my tire and then I can bring the tire in for repair. I said fine and she transfered me to Toyota Roadside. I reached an automated system that requested my number and would send a link to get my location. I filled out the request and hit submit. It is now 545 and still no truck to change my tire.

I called in mutliple time and was told the truck would be here in 10 mins. During all of this I'm working from home on multiple calls from both my cell and landline.

I call Toyota roadside assistance again and again and again.

At 5:24 I get a message from an individual that asked, "Are you still waiting for a tire change?"

I said yes. I've been waiting 2 hours. I get a reply that says then why does no one answer your phone? I responded, I'm on the phone with Toyota Roadside assistnace now. I ask, What is the hold up? Do you need the address? I get another response shortly after, I went back home cause I got no answer. And then annother message that statred I can be there in 10 mins.

I replied and said don't worry about it and he continuned with ok. I called 7 times starting a half hour ago.

I stopped replying as this person clearly wants to argue with me and I'm livid at this point having to wait 2 hours.

I call roadside assistance again. get someone from the escalated department. Said I need a tire change and I need a truck today. Please do not send me the same company as I'm not in the mood to argue with someone that should have texted me initially instead of calling 7 times. Then gets home and texts, " do you still need a tire change"

I would rather take the bus and wait for a tire change tomorrow then give that company any business. They called 7 times then went home to then text me "are you waiting for a tire change" - no thanks.

at this point it was 530 and I was on the phone with someone at Toyota roadside. She says she can have someone to me in 45 mins.

It is now 556pm and I writing for no reason other than I've very disappointed.

When I called Murry at 315pm I would have preferred for the female associate that I spoke with to zip her lip and listen to what I was needing than sending me off to roadside assistance.

I should have just called AAA and had them tow the car to the dealership to have the tire repaired or replaced. But instead I allowed these trusted advisors to waste the remainder of the day to have nothing accomplished.

So now I will have another tow company change my tire for me to drive to the dealership and have the tire replace tomorrow.

Not customer service at all. I'm very disappointed not only with the dealership but with roadside assistance as well as the tow company that decided to send a text message after they returned home.

Hi, as customers we are expecting to retrofit for 2019 highlander apple car play from toyota company, similer like 2020 highlander models, because its a necessary need for apple phone users as a saftywise, please consider this option as immediatly and send letters to owners to set up with dealership. Would be really appreciated... Thanks a toyota lover.

My car VIOS year 2017 (under 5 years warranty)
Chronology events:
1. My son drove back to Penang from KL at 8.30am
2. The car smelt burnt & smoke came out at Tanjung Malim
( 1.5 hour after driving) - engine indicator flash out*
3. Check the water tank & radiator - water dried. Fill up the water into the tank & let the car cool down & continue driving.
4. Engine indicator flash out again @ 12.30pm & stop at Ipoh Toyota Services at Autoria Sdn Bhd for further checkup on the condition.
5. After checked & confirmed by toyota's mechanic that the car is in a good condition and in order to continue driving back to Penang @ 4.30pm
6. However, the engine indicator flash out again at Sg Perak R&R @ 5.30pm, he stopped as he afraid to continue driving back to Penang.
7. We had get auto assist to tow the car back to Penang. Reach Penang at 9.45pm.

Issue highlighted/Complaint:

1. WHY the indicator still flash out after the completed service done by toyota's service center @ Ipoh ( Autoria Sdn Bhd )?
2. We have suffered driving in unsecured feeling.
3. The car still under warranty and WHY it's happened?
4. Toyota must re-reimburse my towing cost of RM350.00
( will provide receipt upon request)
5. How could your mechanic confirmed the car was in a good condition & safe after checking, whereas after 1 hour driving it's happened again! I'm solely relied on your professional service to ensure the safety of my family.

You may check with your toyota centre on the issue and kindly take immediate action and urgent reply.

Thank you.

Juliana Jaafar
(NRIC : [protected])
HP : [protected]

I have a 2012 Toyota prius and last week I was in an accident. The car in front of me stopped suddenly and I applied the brakes and slid. The anti lock brakes did not work. I have major damage to the right front passenger side of the car. The car in front of me that stopped had anti lock brakes that worked. So I have whip lash and my car is damaged. Why did the brakes not work and why did the air bags not deploy.

Joe Mallon
[protected]
[protected]@gmail.com

I have a 2008 Highlander with Blizzard White Pearl Paint. The paint on the hood and roof has been peeling for years. The sides as of right now seem ok. I see on the internet that I am not the only person with this color paint problem. I think Toyota has a problem and should fix it. I like my car I have two of them. The tan one has great paint and polishes up nicely. No one will repaint just the bad parts because it will not blend properly. Apparently triple stage paint is a mess to work with. I would like Toyota to fix my car so I can be proud of it again. Now it is an eyesore.
Thank You
Terry Ahlstrom
#JTEDS43AX82011140
[protected]

I purchased a Toyota Rav 4 a 2007 from a car dealership around 2014 . I never received any information on a recall for engine burning oil. I have this vehicle andI am still paying on with only 150, 000 miles and the body is in excellent condition . It is burning a tank of oil in a week and I have tried with Toyota 2 different times to get some help and they tell me the recall expired in 2016. The problem is I was never notified that there was an issue. I have also purchased 2 more Rav 4s in the last 3 months, 2014's. The first one was in Oct 2019 and I was involved in a roll over accident and trapped hanging upside down in the seat belt and had to be extracted from the vehicle. I was release from the ER that same day with a few small injuries, Kudos to Toyota for their safety features. I replaced the car in Dec 2019 with another 2014 Rav 4.I love Toyotas and am extremely disappointed in the help resolving the issue with the 2007. Toyota makes enough money that they could easily fix this problem for me. Thank you for your Time Jennifer Alnoubani [protected] [protected]@yahoo.com or Jennifer.[protected]@uhhospitals.org

We bought a new Toyota 4runner in 2012 because of Toyota quality. We maintained all of the services and took great care in maintaining the vehicle. We have had no problems and have enjoyed the vehicle until now. The clear coat on the paint started peeling this year (see pictures). I'm 70 years old, retired military and have owned numerous vehicles over the years, many makes and models. I have never had the paint peel on any of them. This is making it hard to enjoy our vehicle as we have in the past. We are not in a position to trade it in or pay to have it repainted. The vehicle is only 8 years old, I think paint on a vehicle should last a lot longer than that.
We are hoping there is something you can do.

Thank you
Charles K. Knight
[protected]@hotmail.com
[protected]

2012 4runner
Vin JTEBU5JR8C5086765
Lic. 744LJW

My radio/GPS system just blanked out and started trying to reboot. Loving Toyota in Lufkin said it needed a software update. I was not told when I bought the car new this would happen. They also said it would cost $240 for the software and $65 to install it. This is pure and simple blackmail. The cost of the system was around $3000 new and now if I want to continue using it I will have to pay them $305 to use it. They nothing is wrong with the system just needs the update. Blackmail is a strong word but, that is what it is. Toyota has highjacked my radio and is blackmailing me for money to make it work again!
Robert Gilcrease