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Toyota Complaints Summary

292 Resolved
923 Unresolved
Our verdict: When using services from Toyota with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:33 am EDT
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Toyota prius c 8-year hybrid battery warranty

Toyota Prius c

I've used a Toyota vehicle for 12 years. They are remarkably well-made and backed by good service. I now drive a Prius C.

Until now. My Toyota care has now become "we couldn't care less".

Recently, my hybrid battery warning sign came on. I had heard of a worldwide 8-year warranty extension on the Toyota hybrid battery, so I was not too worried. My 12-year experience with the company sales and service was excellent, and I considered them honourable.

On 10 Sept 2019, I received a form letter by email that Toyota Malaysia won't honour my battery warranty because I did not use their garage to my car service. But a battery has no moving parts! (It's one thing if I had tried to prise open the battery case or something.)

What does servicing my car at a Toyota garage have to do with the hybrid battery?

I consider a warranty to be a demonstration of faith in a company's product. There should be no strings attached. A warranty is a warranty.

But the Malaysian Toyota Hybrid Battery Warranty comes with conditions that have nothing to do with the battery. It is not even a warranty but an Extended Assurance Plan. Toyota Malaysia is deceitful. My 12-year trust with Toyota is broken.

I do not consider Toyota a dishonourable company, only Toyota Malaysia. This 8-year battery warranty applies worldwide. There are no such strings in the US or any other country I have surveyed. That would be illegal. This happens only in Malaysia where consumers are routinely bullied.

When I bought my car in 2012, my warranty was 3-years, and I had to follow a service schedule. After that was over, I chose a neighbourhood garage to avoid wasting entire half-days at a Toyota customer's lounge when I could be working.

This extended 8-year warranty was announce sometime in late 2015 or 2016. And I was not offered a chance to participate in (or decline) their Extended Assurance Plan.

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12:03 pm EDT
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Toyota toyota altis

I have just bought a new Toyota Altis from Borneo motor recently, and found out there is no way not to unlock trunk (boot) of the car when I central unlock door. Central unlock basically unlock all door including trunk.
What is logic to unlock trunk when you just want passenger to get out or come in the car.
Do you know there is a security concern for this design as anyone from behind the boot can just take my laptop and valuable stuff away from boot when I am still in car!
Since we have level open trunk, fob remote open trunk, fob button open from trunk why we still need to unlock centrally? It should be a option where we can program it.
Please advise how to change this programming or physically rewire. This design should be recall due security design is breach.

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7:43 am EDT
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Toyota service maintenance at 5000 km

I would like to complain about Malaysia Toyota Service Centre at Balakong, Wing Hin Automobile Toyota Service Centre. I have asked the person in charge if they could help to adjust to tightens the car door as the car doors are too loose and it banged to other cars even I already tried to open the car to the smallest angle.
However, the toyota service technicians told me it cannot be adjust to tightens the car doors which are impossible! How can the car doors be so loose and can't do anything to fix this?
I am so mad with their service and attitudes. Why he said the car doors cant be tightened ? It must have some screw that can tightens the doors!
Nonsense Malaysia Toyota Service Centre at Balakong !

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2:41 pm EDT

Toyota toyota corolla model 2008

My Name is Mrs. Yasmin Elsayed Ahmed an Egyptian Customer had purchased a passenger car Toyota Corrola model 2008 from Toyota dealer at Alexandria city (Egypt)
Since that time till now I was suffering from many defections appeared in that car.
The most problem in the said model was the gear box, in addition of the clutch, shaft bearings, and the harness After many interval visits to your Agent workshop in Alexandria, They have repalced the clutch with the disc. Also in 2015 the Gear box and the harness were replaced.
Now the car still has a problem in movement transmission.
The Agent workshop in Alexandria city(Egypt) refuses to do any repairs for my car despite the defections was presist since the car manfucatrued in 2008.
Details of the car is per the following:
Motor serial No. : 0165199
Chasses ser.No . : [protected]
Year of Model : 2008
Version : Corrola
You are kindly requested to rectify the problem as you are Toyota Head quarter
Your faithfully
Yasmin Ahmed

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1:33 pm EDT
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Toyota a defective gps (waze) system, installed in, my car a toyota corolla gli fl6

September 16, 2019

To: Toyota, Customers Complaints Department,
From: Dr. David Albin, 1 Ha[censored]a St. Omer, Israel, 8496500

Dear Sr., Mrs.,

Subject: Defected GPS (Waze) system installed in my car.

On Nov.15.2015 I purchase a Toyota Corolla, model GLIFL6, order number 449121, from the "I.M Ha'Etgar" Toyota's agent in BEER-Sheva, Israel, (enclosed please find attached the purchase order).
The deal included a GPS (a waze) system (enclosed please find attached page number 2 in the purchase order).
The car was delivered to me on Jan.03.2016 (Enclose please find attached the car's license document from time of receiving the car).

Remark 1: The attached documents are written in Hebrew. Some key words were
translated to English.
If additional translation is required it can be sent, as well).
Remarks 2:
1. Unfortunately, the other documents, as indicated above, of the car purchasing,
the waze system which was part of the purchasing deal, the date of submission the
car, the complaints letter sent to Toyota Israel on Jan.3.2017, could not been
attached to this complaint.
2. If required, I would appreciate receiving your address for mailing the documents.

The problem observed:
From the very beginning time of car usage, the WAZE system did not perform as required. I spent not less than four times during that year, of 2016, in the Toyota service center (the Ha'Etgar place). The system was very slow and stopped very often in the middle of the driving time, (enclosed please find attached a letter, sent on Jan.3, 2017, to both the Toyota Tel Aviv site (the main office of Union Motors), and to Ha'Etgar agent, Beer-Sheva).
Remark: No response was received from both Toyota's sites/agents.
From that date and up to these days I spent at least 10-to 12 times in the service center in Beer-Sheva, regarding this problem.
I can estimate that the waze system was out of service about 50% of the time used.

The last visit in the Ha'Etgar site, regarding this problem was on June 6, 2019, as a result of many problems while using the system.
In that date, I was asked to come to the service center, and meet a "Gil-Car" representative for checking the waze system (The "Gil-Car" company, working for Toyota Israel, was, according to my best understanding, responsible to the waze system, including installation and insurance). I had to pay about US $ 200 for the insurance.
After spending couple of hours on site, the "Gil Car" representative (his first name is "Israel") told me that that kind of the waze system installed in my car is not supported by the world-wide waze system, since it is an old system.
Remark: The system is not working at all from that date.
I have to emphasize that this kind of the Waze system was the responsibility of Toyota Israel.
After few telephone conversations, only recently (on July 7, 2019) a representative from Toyota Israel (Mrs. Neli Yehiel) called me and told me that Toyota Israel is willing to install a new system in my car, with a cost of about 60% of the market cost. I refused to this offer.
In another mail, sent to me on Sep. 08. 2019, Mrs. Neli Yehiel claimed that "According to the "Toyota responsibility terms / policy", the company will either replace or fix the defected parts, up to 3 years after purchasing. However, the waze system was never been well properly fixed and never been replaced as indicated in the "responsibility policy".

This last mail, with a total ignorance of my long-existing problems and complaints indicate that the Toyota Israel does not follow its own policy.

In Summary:
1. As a former QA and Chief audits director in the Pharmaceutical industry (working
for Agis Israel and for Perrigo USA-Israel), I would like to point out that this way of
complaints handling was not well implemented in the Israel-Toyota Branch.
2. No preventive actions or corrective actions were implemented in my case.

3. Since the problem was discussed with the Toyota representatives in Israel from
the very beginning after receiving the car, I would ask you, therefore, to ask your
Israeli agents to install, free of charge, in my car a new and reliable Waze system,
as required from the very beginning of purchasing the car.

I'm sure that the way they handled my on-going complaint does not comply with
Toyota's "Customer First and Quality First Measures" policy.

Sincerely yours,

Dr. G. David Albin.
1 Ha[censored]a St. Omer, Israel, 8496500.
Mobile Phone: 972 (0) [protected].
e-mail: albin.[protected]@gmail.com.

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3:28 am EDT
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Toyota negligence on servicing of car battery.

I am the Toyota Camry 2019 owner. Just brought on this april month 2019.
would like made a complaint base on top up of battery water.
(my 3rd Toyota Service)
1) found acidic at screw nut, starter that change it color,
black paint that torn on metal holding the battery.
2) It happen on the minor service, are we confident of other
major service in Toyota.
3) I always drive my car through out Malaysia on business, can i put my life in the hand of Toyota service person that service this ?
4) Or can you recommend other car service other than
Toyota ?
We hope that the person in charge will look into the matter
soon.

Attached are some photo taken for your ation.

Thanks.

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9:43 pm EDT

Toyota the employees are highly not professional

On Tuesday, my brother went to Toyota klang showroom to apply for sales advisor job and seek whether have the chance to enter job or not. Therefore, one of the female senior employees ask my bro age and why come to apply. My brother just answered he likes car much so he able to gain more knowledge and combine sales and cars into interest. But the female senior employees start to talk something that affect my brother emotion. She start to tell anyone in the toyota showroom includes customers that my bro come to apply for job and say something really ridiculous to other people like " he likes car, that later on he cincai drive our customer car untill got problem how?" it like humiliating people in the first place. Hello, my bro has a valid driving license and drive so many years already. She also tell other people "like the car so what? must sell ma. Eh common sense la, if one person really interest in something, they will 100 percent willing to learn and think out many ways to sell ma. WTF, the female like think she the only have achieve high sales. Why imy brother cant apply? my brother is young i know. but he wants to try then just let him try. NOT call the person to go out and dont apply for this job. Is really make me so angry about their employees standards and professionalism.

Second, once my brother had already fill up the employees registration form, one of the male employees come beside my brother and use that kind of eye sight to see my brother and using really bad tone to talk to my brother. WTF la toyota klang, treating new interviewers like that, who wants to work at there after had the job. after finish fill up, one of the staff politely ask my bro go up to see the branch manager and the worst thing comes up, the male employees that come besides my brother and shout my bro "BALIK LA BALIK", call my brother go home. Luckily my brother just patience and just ignore it. But this kind of employees with this kind of action will highly impact the new comers or interviewers. I strictly said that THE TOYOTA KLANG NEAR MAYBANK BRANCH HAVE THE MOST WORST EMPLOYEES STANDARDS AND PROFESSIONALISM.

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3:29 pm EDT

Toyota recalls

My wife leased two cars from Toyota and at the end of the second lease we purchased the car. Today I find, from Consumer Reports that there have been three recalls (serious) on her make and model and we have never received a recall notice. The dealership was very indignant when they found out we got a loan to buy the car from a local bank @ 1.7%. Is that why we didn't get recall notices (these were "possible fire risk" notices)? Toyota has lost two customers because of it. I drive one, she drives the other and when they're gone, we're gone.

This car is from : Ira Toyota, Milford, MA.

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3:56 am EDT

Toyota overheating

This is a very unpleasant experience for me as a constant Toyota supporter,
I have purchased about 4 vehicles and my family members have trusted me and purchased a few and today is the first time I felt that I should stop promoting Toyota and move to other brands.
My car is just less than 4 years but been experiencing battery and now overheating, I owned a Camry 2015 hybrid.
I was told i have 3+2 years of warranty and now I was told the 2 years have to be purchased additionally. It's really disappointing and frustrating, Im not going to support Toyota neither recommend, If you think my complaint and concern is nothing then wait for the bigger picture.
I can be reached at
[protected]@gmail.com or +[protected]

Thank you.

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5:10 am EDT

Toyota prius 2010 abs recall

Markazia Toyota Jordan is refusing to own up to the recall issued on the abs problem for a 2010 Prius.

i have reached out to them to get it fixed and they demanded what is the equivalent for 5, 641$.

The car has been parked for 9 months, 4 of them was at their service center. they damaged the exterior of the car and refused to acknowledge that.

I would like to escalate this issue to Toyota HQ!

VIN num JTDKN3DU6A0005259

i have attached a pic of the errors and snippets from the recall document.

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12:31 am EDT

Toyota fraud/ripoff

on the 8/17/19, I trade in my 2016 Camry for a new 2019 Camry SE with priority Toyota of Springfield VA. The car mileage was 6 on the odometer. Two weeks later I found out from the car registration Department of Motor Vehicle that the actual mileage of the car is 156. The altered the odometer They made me pay for that car 34, 000 dollars. That a fraud. I called them and spoke to the financial manager all she said she will look in to it and they never called me again. I am spending lot of money in a new car all they gave me was an altered odometer car stating 6 miles on it. Who knows if that car has another issue which am unaware of this car probably is a Lemon car. It very very disappointing
I was hoping when I trade my car with them they will pay off the bank that loan me which the promise to do. I check my account on the 9/4/19, the bank took the monthly payment for the trade in car which is 350 dollars. I called the bank if Toyota Springfield has paid them off and they told me no.. I called Springfield all the told me we are working on it, I told them why am I paying for a car I already sold to you guy and am still paying for it?. They made me not to like the car anymore. I am very disappointed. I Bought a New car not a car that has been altered. I spend a lot of money for them to treat me that way.

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5:21 am EDT
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Toyota toyota hybrid battery warranty

I have used a Toyota car for 12 years now. They are remarkably well-made, backed by good service. I now drive a Prius C.

Recently, my hybrid battery warning sign came on. I had heard that the current worldwide warranty on the hybrid battery is 8 years, so I was not too worried. My 12-year experience with the company sales and service was excellent, and I considered them honourable.

Until this issue. Toyota won't honour the battery warranty because I did not use their garage for my car service. But a battery has no moving parts!

A warranty is a demonstration of faith in a product. There should be no strings attached. (I worked in the corporate sector for 20 years. You should see the way some scoundrels weasel their way out of a promise.)

But a warranty with conditions is a service plan. It should be agreed by both parties. I do not recall an offer of such a plan, nor my acceptance. This "warranty" was a unilateral imposition of a service plan in the guise of a warranty. It was deceitful. My 12-year trust with Toyota broke. (I was considering a Camry, but not anymore.)

I do not consider Toyota a dishounorable company, only Toyota Malaysia. This 8-year battery warranty applies worldwide. No strings in the US. That would be illegal. This happens only in Malaysia where consumers are routinely bullied.

When I bought my car in 2012, my warranty was 3-years, and I had to follow a service schedule. After that was over, I chose a neighbourhood garage to avoid wasting entire half-days at a Toyota customer's lounge when I could be working.

This extended 8- year warranty only came in after that.

(I plan to post this on every (Malaysian) Toyota forum online.)

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weilin1207
, US
Dec 11, 2019 2:03 am EST

support!
Toyota Malaysia did not allow me to claim my prius hybrid battery either.
i bought my car on 2012 and this year 2019 is year 7 which is still under warranty period.
and now TOYOTA MALAYSIA claimed that i miss 2 times service in year 2014.
WHAT?! i am so loyalty to send my car in for service for so many years and now they dig out the history try to deny my warranty. cannot accept the excuses.

G
G
gardyine973498573958
, US
Dec 12, 2019 10:13 am EST
Replying to comment of weilin1207

Yes, it is during those 2 missed Scheduled Service that your Hybrid Battery started to fail but you did not send for servicing.

K
K
kimbibibibib
, US
Sep 16, 2019 10:13 am EDT

@ikanperak, you just can't have your cake and eat it.

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5:25 pm EDT
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Toyota very bad service, dishonesty & bad policy.

I'm Professor Amr Gad, Prof. of General & Vascular surgery, writing for you from Saudi Arabia
I have a complaint against Toyota company in Saudi Arabia, Eastern Province, Dammam, Branch in King Saud Street.
I had an accident by my car Toyota Rav 4 (2009) by the middle of July, the accident was not big, it was from the front of the car at the level of front Bumper cover &grille because of a sudden stop of the car in front of me, but the car was working well with no water or oil leakage or any alarming lamps appeared. I finished the insurance papers & sent my car to the Toyota agent on 24/7/2019, they assessed the car, they have no comments on anything wrong & no alarming lamps in the front screen was found. Then I travelled out side Saudi Arabia and Left one of my friends to receive the car. He received the car nearly by19/8/2019 & he parked the car in our hospital & the car was not moved till I came back to Saudi Arabia on 30/8/2019.
Parts replaced :
Front Bumper cover & Grille.
Number plate Frame.
Front Bumper Reinforcement upper.
Front bumper over fender RH
Radiator Grille Assembly
Head lamp LH & RH
Hood
Front LH fender Liner
Front over fender RH
Front LH&RH fender.
I returned to Saudia on 30/8/2019, I took my car, went to the supermarket then after that the engine stopped & I used a charger to let the engine work, at that time I found 2 lamps lightened, one for the the engine & other for 4wd. the car stops immediately after I remove my foot from petrol pedal .I called one of Toyota Engineers., he replied this is the battery, change it & come to us tomorrow to put the engine on the computer to readjust. It took me 5min. to reach an electrician with the car keeping to stop & I started to smell burning smoke. Electrician found no single drop of water in the radiator. I called again the engineer & I asked him wondering how this happens & the car is just released from Toyota agent & I asked him did you make check up on my my car before releasing it, his reply came chocking to me, he said no we only repair the parts of the accident, I couldn't believe myself when I heard his answer. Any way, we waited for 3 hrs till car temperature is ok, then the electrician started to add water, then we found the tube going to the radiator with the nozzle coming from the radiator are broken & separated from the radiator, this is at the upper left part of the radiator where they were repairing. I spoke at mid night to the engineer again & I asked him did you check my car before releasing it, astonishingly & sadly enough he said if the accident is from the front we do the repair only & no check up for the car. His reply shocking me. Next day I went to the agency & I met the manger & I asked him the same question regarding check up & he replied the same answer & said this is our policy, I couldn't believe my self of what I'm hearing. I asked him what could happen if the car exploded & I died, what will you do. The manager couldn't reply. Then the manager said we will study the case & if we are wrong we will be responsible for the repair. That was his answer after all this negligence & dishonesty on customer safety.
Two days later, the manager told me that they will not repair the car as it moved 170 KM, I swear this didn't happen, I asked the hospital to check the hospital's cameras if the car moved or not. Even so 170km will break part of the radiator?, how they could dare to release the car without making a check up on it, I'm suspecting that my car was used inside the company with those dishonest, unhuman people. I'm really severely disappointed from the way of management, service& how could they dare not to fully check a car after an accident . I will not stop till I take all my Rights.
I am writing to you to take over the subject, get back my rights & much more important to take an aggressive action against this negligent branch.
Regards
Prof. Amr Gad
E mail: [protected]@gmail.com
Mobile: +[protected]

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12:33 am EDT

Toyota 2006 toyota corolla, ce 1.8l

Dear Manager,

Recently the odometer of the above mentioned car has stopped at 299, 999 km.
I contacted local dealer and they old me that it can be fixed. I have to pay for that which is quite expensive for this car. My question is, if this is the factory defect then Toyota is responsible for not recalling this kind of issue. I work as a driving instructor and I bought this car considering Toyota reliability and quality. Few years back I had a honda accord and I drove almost 400km and never had this kind of problem .
This is my daily working car and I dont know how much is real mileage and I can not afford to buy a new car considering my current financial condition as I started this new career just passed one year.

I would appreciate if you can find a solution for my issue. Thank you for your consideration.

Sincerely,
Mohammed chowdhury
Tel. [protected]
Email [protected]@yahoo.com

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Update by mchaudhry
Sep 04, 2019 12:37 am EDT

2006 Toyota, corolla ce, odometer reading stopped at 299 999 km

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8:54 pm EDT
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Toyota toyota hybrid battery prius c

Dear Toyota Japan,

I am writing to you as my last point of hope. Below is my details and fyi I am from Malaysia and regarding my car Hybrid Battery replacement. I hope that you can help me to get fair judgment because i felt really depressed and the last hope.

I have launched a complaint and inquiry about my hybrid battery from weeks on wards via toyota website. i have personally go to service centers for my replacement due to warranty issues. At last today i have feedback from UMW Toyota after i did make call myself and the operator informed me that the warranty failed due to my service records. What a wonderful answer to hear from Toyota just simply say the service record issue. I am totally depressed and regretful buying from Toyota and would like to enlarge this matter to higher authority because of the service provided. Toyota is the name of honor but just because a simple warranty u made me go crazy. Let me tell you, i have been not approached from any of person in charge from service center or UMW HQ. But when i called they will feedback that the person in charge from old klang lama service center Desmond will call back and waited from last week onward. Then, i called UMW again then they will feedback that Steven Ang seng hong will call back and same until last weeks and today waited but no call or feedback. when i called back today, without any root cause and speaking the answer is warranty lapsed. Just like that, what a message from Toyota so called human priority. Come on la, if the warranty lapse why should declare the hybrid battery extended from 5 to 8 years. If just because service the single parts cannot be replaced please provide valid reason. I totally demand Toyota to answer and check the record as only one service is missed out from the past year. it is totally ridiculous of the reason.

I really had the worst and bad experience due to unsolved issue by Toyota.

The reason is hybrid battery claim that is under 8 years warranty. But Toyota warranty dept claims that my car didnt go for service in 5 times. How could i service the car without reaching the allocated mileage value. Is it i need to go service even i didnt reach the mileAGE. wOW SUPERB REASON! FOR NON WARRANTY CLAIMS.

I have other cars from other manufacturer but still im doing such service after mileage and even some over mileage but no problems with the warranty claims. This wonderful toyota just giving reasons to not change my one faulty battery because i didnt sent my car to the service center even under mileage.

Please, i really had the worst and regretfull of this toyota service and sure will remain in my lifetime memory.

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monggggggggg
, US
Sep 05, 2019 8:45 am EDT

In the Warranty Book, it says "service every 10, 000km or 6 months WHICHEVER EARLIER". It means even though you have not reach the mileage, you still need to service the car once you reach the max duration. This is the Warranty understanding that BOTH sides have to honour. Other car makers may have different values so cannot compare directly.

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Author of the review
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Sucks Toyota
, MY
Sep 06, 2019 3:25 am EDT
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Lesson learned...surely nxt time and will take in mind tht toyota is really to be honour with great response. I am really happy and glad to be totota customer and in future will recommend others to check before anything happens...to check the mileage and quickly go to totato for service to avoid any lost of claims... thank u 🍅

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11:44 pm EDT
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Toyota toyota kluger 2015 re: [protected] kluger 4x2 4x2 gx - seat squeak [ ref:_00d30iwht._5000c1t05a4:ref ]

Dear,
Please read below.
Toyota Australia refused to deal with this safety issue due to the vehicle warranty period expired 8 months ago.
I would like to forward my entire email conversation with Toyota Australia. Please advise how can I do this.

Kind regards,
Evgueni Grinevitch
[protected]@device.com.au

Dear Evgueni,

Thank you for your recent email received by the Toyota Guest Experience Centre in relation to your 2015 Kluger.

Regrettably we cannot assist with any technical questions of this nature. As we are not privy to any part or accessory information we would advise contacting the Service department for further assistance in rectifying this concern.

We suggest that you do contact a Toyota Dealership and they will certainly be able to assist with your query. To find the Dealer of your choice, access our Dealer Locator by clicking on:

www.toyota.com.au/dealer

Alternatively, you may contact our office and we will connect you with your nearest Dealer.

It is difficult for Toyota Motor Corporation Australia (TMCA) to comment on the life expectancy of components that are subject to many variable influences over which Toyota has no control. Factors such as environment, operational conditions, age and kilometres travelled, whether original owner or purchased as a used vehicle, individual driving techniques and service/maintenance may impact the life of any component. These variations may have an adverse effect on a motor vehicle and at some stage in the vehicle's life a component may require replacing or repair.

Toyota's New Vehicle Warranty is provided for 3 years or 100, 000kms (whichever occurs first) from the vehicle's first date of registration. Within the Warranty period Toyota will repair or replace, at its discretion, any original equipment Toyota components found to be defective under normal use and operation in Australia. Your vehicle was first registered on the 13/11/2015, with the factory warranty end date being the 13/11/2018 or 100, 000kms (whichever comes first).

We apologise for not being able to provide you with a direct answer to your enquiry in this instance and thank you for contacting Toyota.

Regards

Jerry
Guest Advisor
Guest Experience Centre
Toyota Australia
P 1800 TOYOTA (869 682)
E [protected]@toyota.com.au | W www.toyota.com.au

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4:46 am EDT

Toyota service

I am your client from Egypt
All maintenance work I do in your branch in Egypt, model 2016ZRE181L-DEXNKW, NMTBB9JE20R125062
I was surprised by the destruction of the air conditioning compressor and the entire air conditioning circuit
Three years after buying the car,
Which cost me a very huge amount 32000 LE
This is not Toyota's reputation that we know
Cars from China Durable parts such as this one are not replaced after such a short period
I am very upset and your reputation has become bad in Egypt
I hope you are a mess for this big mistake
Khaled Ewees
[protected]
khaled.[protected]@cairo-medical.com

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Update by khaled ewees
Sep 01, 2019 4:47 am EDT

I am your client from Egypt
All maintenance work I do in your branch in Egypt, model 2016ZRE181L-DEXNKW, NMTBB9JE20R125062
I was surprised by the destruction of the air conditioning compressor and the entire air conditioning circuit
Three years after buying the car,
Which cost me a very huge amount
This is not Toyota's reputation that we know
Cars from China Durable parts such as this one are not replaced after such a short period
I am very upset and your reputation has become bad in Egypt
I hope you are a mess for this big mistake
Khaled Ewees
[protected]

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3:59 am EDT

Toyota customer service

Hello, my name is Erez Baharav and I'm writing to complain about "Dani Glass" dealership located in Tveria, Israel.
I won't elaborate about me besides the fact that I'm a divorced dad with 2 children, in joint custody, working full time+ in order to provide for 2 households.
My most rare & valuable resource is "Time" and I reached a point where I just can't handle this anymore.
I purchased a brand-new Toyota Auris Station Hybrid, in 2016, via the agency, located in my hometown (attached files "1", "2").
Since I was impressed with the initial service, I have purchased a "Clear Mind" service, a 4-year warranty, which supposed to be "VIP service" (attached file "3").
After a year or so of usage, I started to hear noises coming from the driver cabin light component. At first the noises were muffed, but then begun to get louder and louder, so I turned to the dealership for service.
The car has been twice in the dealerships' garage (as part of the periodic maintenance instructions which I follow strictly).
I specifically mentioned the noise issue - as I previously stated - I try to be as efficient as possible with my time allocation.
In both occasions nothing was done - first time I was told they "forgot" and the second time "no problem was found".
* This is the place to mention, that my workplace holds an entire Toyota fleet, maintained by the same dealership, and they received already several complaints regarding the same issue.
And so, I returned for the third time, and what a wonder - the noise was heard instantly. The attempt for a low cost and unprofessional solution of course didn't help at all.
On the 4th attempt, a technician came to my work, equipped with minimal toolbox, and again consuming my own time without reaching any progress.
After 4 failed attempts I contacted the dealerships' service manager, named Lior and from this point he was involved.
This time, the 5th visit (Lior has taken care of everything but was not present at the time), after the car has been registered, I was approached by an employee I haven't met before and he had nothing to do with my complaint and started criticizing my attitude and my request for solution within a day.
He non-gracefully told me that if I don't stay in the dealership while my car is being serviced, then I will not get the car back the same day (in contradiction to what was promised to me by Lior).
Eventually, the issue was fixed (with careful hopes by Lior and me), and we agreed upon a trail period, where I will monitor the situation and update Lior.
* This is the place to mention that I just wanted to get this over with, I did not share with Lior the previous humiliating experience I had. In addition to my pride, I decided to "swallow" the quality of the solution (damaged part due to dismantle and re-assembly way too many times), and the overall tidiness precautions while fixing the problem (attached files "4", "5").
All of the described was a month ago.
The past week, the noises returned, so I contacted Lior.
We scheduled to the morning of following day (which was yesterday - 27.8), with the same agreement that I register the car and head straight to work.
I arrived in the morning (again, Lior has taken care of everything but was not present at the time), begun the registration, and while I was in the car with the service guy, I notice that I forgot a beach shade in the baggage (it was spontaneous scheduling and I didn't notice it before). Anyway - I mentioned this to the service guy, with an apology, to which he replied - "we can manage this".
Heading back from the parking to the dealership, I was approached by an employee, who claims that he overheard the conversation I had with the service guy, and he is not willing to accept my car for service. He didn't ask to see my car, he didn't try to understand the situation, or had any interaction with the service guy who registered me.
At this very minute - I grabbed my car keys from the service guy, and left the dealership.
This is something I had never experienced in my life (39 years old), even when requesting service for a 10$ product, none the less when discussing a product that costs tens of thousands of dollars (the total cost was almost 40K in dollars).
To summarize my complaint - I refuse to accept any kind of service from "Dani Glass" dealership.
I gave up, and if until now I cared only about the solution (you are welcome to confirm with Lior that I hadn't a single demand for compensation).
But now, since I'm convinced that I have to find the solution elsewhere, these are my requests:
* get a full refund for my "Clear Mind" warranty (actually my mind is still aching from yesterday's experience).
* Get a full refund of the 20 working hours lost/spent in the dealerships' garage.
* Receive an aggravation compensation for the humiliation and rattling for almost a year time-span without taking any consideration of the costumer experience provided by the dealership.

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3:40 pm EDT

Toyota end of lease expectations

I leased a 2016 Toyota Scion for 3 yrs. I put 3, 500 down including a trade in! This was so my payments could stay low. I was never quite happy with the vehicle only because it was just too small. I was allowed 12, 000 miles per year yet I decided to keep the mileage low and returned the vehicle mint condition with 6, 000 miles total for three years of use. I called a month prior to lease end to discuss other options. The representative assured me I would not be charged or fined for bringing it back a month earlier and decided to. They inspected the vehicle and was told it was just like new condition. I signed off and thought all was well. Weeks later I received a letter stating tht because I returned it early I was being penalized 350.00. Absolutely not fair! I have never once missed a payment nor had a late payment. I called customer service and they stated it was end of lease contract and not because I brought it back early! I made a arrangement to pay so much a month on this fee! Six months passes and now I receive a letter saying my account has gone into collections! This is completely hypocritical! I am completely fed up with this and am considering contacting my attorney. I have worked way too hard on my credit and done nothing to deserve this when I have done everything to treat Toyota with the utmost respect and consideration. I am not going to accept this harassment anymore!

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5:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Toyota car

I bought a car from this dealer and I still have warranty. I have problems with engine (loss of oil) and they dont want to fix. They said that it is normal. They want to finish my warranty and after that they will fix. Normally from the beggining the car was normal without loss of oil. After 50000 km it start to loss oil-about 1 liter on every 10000 km. It is not normal for this car but service office does not want to fix this. I need help for this case from instance under toyota macedonia.

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Toyota In-depth Review

Header 1: Overview of Toyota

Toyota is a renowned automobile manufacturer that has been producing high-quality vehicles for decades. With a strong reputation for reliability and innovation, Toyota has become a trusted brand in the automotive industry. Whether you are looking for a compact car, a family-friendly SUV, or a powerful truck, Toyota offers a wide range of vehicles to suit every need and preference.

Header 2: Vehicle Selection and Variety

Toyota boasts an impressive selection of vehicles, catering to various lifestyles and preferences. From compact cars like the Corolla and Camry to spacious SUVs like the RAV4 and Highlander, Toyota offers a diverse range of options. Additionally, Toyota also offers hybrid and electric vehicles, such as the Prius and Mirai, for those seeking eco-friendly alternatives.

Header 3: Quality and Reliability

When it comes to quality and reliability, Toyota sets the bar high. Known for their exceptional build quality and long-lasting performance, Toyota vehicles are designed to withstand the test of time. With rigorous testing and strict quality control measures, Toyota ensures that each vehicle meets the highest standards of reliability, giving customers peace of mind.

Header 4: Performance and Fuel Efficiency

Toyota vehicles are known for their impressive performance and fuel efficiency. Whether you're looking for a sporty driving experience or a fuel-efficient daily commuter, Toyota offers a range of engines and drivetrains to suit your needs. With advanced technologies like hybrid powertrains and efficient engines, Toyota vehicles deliver both power and fuel economy.

Header 5: Safety Features and Ratings

Safety is a top priority for Toyota, and their vehicles are equipped with advanced safety features to protect both the driver and passengers. From standard features like airbags and anti-lock brakes to advanced driver-assistance systems like lane departure warning and adaptive cruise control, Toyota vehicles offer comprehensive safety options. Toyota consistently receives high safety ratings from reputable organizations, providing customers with peace of mind on the road.

Header 6: Technology and Connectivity

Toyota stays at the forefront of automotive technology, offering a range of innovative features and connectivity options. From touchscreen infotainment systems to smartphone integration and advanced navigation systems, Toyota vehicles are equipped with the latest technology to enhance the driving experience. Additionally, Toyota offers features like wireless charging and Wi-Fi connectivity to keep you connected on the go.

Header 7: Customer Service and Support

Toyota is committed to providing excellent customer service and support throughout the ownership experience. With a vast network of dealerships and service centers, Toyota ensures that customers have access to reliable maintenance and repair services. Additionally, Toyota offers comprehensive warranties and roadside assistance programs, further enhancing the ownership experience.

Header 8: Pricing and Financing Options

Toyota offers competitive pricing across its vehicle lineup, providing customers with value for their money. Whether you're looking for an affordable compact car or a luxurious SUV, Toyota offers a range of pricing options to suit different budgets. Additionally, Toyota provides flexible financing options and lease programs, making it easier for customers to own their dream vehicle.

Header 9: Environmental Sustainability

As a leader in the automotive industry, Toyota is committed to environmental sustainability. Toyota has made significant strides in developing hybrid and electric vehicles, reducing emissions and promoting eco-friendly transportation. With initiatives like the Toyota Environmental Challenge 2050, Toyota aims to create a sustainable future through innovative technologies and practices.

Header 10: Resale Value and Longevity

Toyota vehicles are known for their excellent resale value and longevity. Thanks to their reputation for reliability and durability, Toyota vehicles retain their value well over time. Whether you plan to sell or trade-in your vehicle in the future, choosing a Toyota ensures that you'll get a good return on your investment.

Header 11: User Reviews and Testimonials

Customer satisfaction is evident in the numerous positive user reviews and testimonials for Toyota vehicles. Many owners praise the reliability, performance, and overall satisfaction they experience with their Toyota vehicles. Reading user reviews and testimonials can provide valuable insights into the ownership experience and help potential buyers make informed decisions.

Header 12: Comparison with Competitors

When comparing Toyota with its competitors, it consistently stands out in terms of reliability, quality, and resale value. Toyota's extensive vehicle lineup, advanced safety features, and fuel-efficient options give it a competitive edge in the market. Additionally, Toyota's commitment to environmental sustainability sets it apart from many competitors.

Header 13: Pros and Cons of Choosing Toyota

Choosing Toyota has numerous advantages, including exceptional reliability, a wide range of vehicle options, and strong resale value. However, it's important to consider individual preferences and needs. Some potential drawbacks may include higher initial costs compared to some competitors and a less sporty driving experience in certain models.

Header 14: Conclusion and Recommendation

In conclusion, Toyota is a reliable and reputable brand that offers a diverse range of vehicles to suit various needs and preferences. With a strong focus on quality, reliability, and innovation, Toyota consistently delivers vehicles that exceed customer expectations. Whether you're looking for a fuel-efficient hybrid, a spacious SUV, or a reliable sedan, Toyota is a brand worth considering.

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Phone numbers

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Website

www.toyota.com

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