Touch of Elegance — Worse customer service ever!
I purchased my second dress and I was told that I had only 2 days to return dress. I then went in a day after and realized that I didn’t have my receipt to return so I had to come back the 2nd day. I was planning to buy my wedding gown this week along with my bridesmaid’s dresses. On 2-17-08 I walked in and the "owner" was there at the counter where I put the dress. She was rude right when I walked in the door. Luz said all I can have is a in store credit, I told her I was not told this. I didn’t mind the in store credit since I was planning to get all of my dresses there, it was how she treated me that was the issue. She rudely replied that I was and that all she will give me is an in store credit. Her tone, her attitude was the worst I have ever seen. I was shocked to learn she was the owner, especially after I told her I have been there a few times. I also mentioned that I was there just the day before trying on wedding gowns, she seemed to not care. My fiancé tried to help with the situation, and just told her we didn’t want any more problems and to just give us the in store credit. I had to ask her when I can use it, and how much time I had. I told her I had a great experience with her sisters before I had to deal with her and that I was planning to buy all of my dresses there, but after this point I will never come back. She said that was fine and that she didn’t need my business! I kept walking and told her I would then let everyone know this and not go to her shop. She continued on and said she doesn’t care. I have never been treated so badly in my life. My great experience is now ruined.