TotalSportsShop
reviews and complaints

As someone who loves football and values quality sports gear, my recent experience with Total Sports Shop was extremely disappointing. I ordered a football kit for my son, hoping to surprise him, but what arrived was far from satisfactory. The quality of the kit was subpar, with the lettering peeling off after just one wash. Despite my efforts to seek a refund, the customer service was unresponsive and unhelpful. It's disheartening to see a sports shop compromise on quality and customer satisfaction. I would strongly advise potential customers to steer clear of Total Sports Shop to avoid similar letdowns.

After reading bad reviews after ordering my kit I did panic but after sending a few emails for peace of mind the company were very helpful and my item arrived just in time for my son's birthday. The kit was good quality for the price I would use them again just order earlier so guaranteed for the time you require

I am really very happy with the quality of the product and the delivery. I have had experienced nothing but such a prompt and caring customer services. I have recently ordered a football shirt for my brother from this site. The shirt was properly packed and I really had a great experience and will for sure use this site to buy many more products!

I ordered a children's football kit along with a hoodie as the prices were too good to be true. I started to worry after reading some online reviews but thought I would give them the benefit of the doubt and wait.
My ordered arrived within the time Billy stated and I am delighted. Excellent quality and the printing on the football kit is perfect.
I would have no issue recommending TotalSports.

Having read some of the reviews on this site I was worried that I would not receive my order. I sent TotalSports an email to put my mind at rest and received a prompt response saying my order would be with me within 10 days. In fact it was delivered within 8 and that was with printing.
I cannot fault their service or communication. The kits are very good quality.
I will be back next season to buy more!

I must admit I was sceptical too due to the reviews but in my experience I have had nothing but prompt and caring customer service. The kits with the printing do take longer to come then ordering from the football club shop but look at the price you are paying. The kits wash really well. Clare was professional throughout. The messi kit received today before 1pm as she said. I have had a good experience and would use again without hesitation.

I ordered two kits, one Real Madrid and the second a Arsenal away kit. After the placing my order I received an email to say please allow upto 28-35 days for delivery and money would not be taken until the order was shipped. I only reviewed the comments after ordering and was worried I would be stung for the money and never receive the kits. I can not fault their communication, I got an email when it was being processed/packing/shipped/delivered. My kits were delivered on Friday 23rd October and can not be happier and just wished I had ordered a couple more.

I ordered the Barcelona kit for my son's birthday. It arrived this morning and he is absolutely thrilled with it. It looks really good and was definitely worth the money - ?23.99 I think for the shorts and kit top. I would say that if you put in an order make sure you do it in plenty of time. I ordered mine on the 4th and it arrived today (21st) which meant it missed my son's birthday. However... it wasn't the end of the world and he's really delighted with it. I would highly recommend - the customer service is great too. I emailed a few times with queries and they replied immediately.

I would advise avoiding using this deeply suspect and highly suspect website. I wrongly assumed this company were UK based and the website seemed legit. However, they appear to be based in Asia and delivery is hence 30 days for personalised items. I ordered on 28/09 and chased the order when it had not arrived in time for my son's birthday on 15/10. I received confirmation that I "should" receive it within a couple of days on 12/10... still waiting and feel doubtful the shirt will arrive within the 30 days the website advises. The responses to my emails were downright rude, aggressive and quite shocking. This guy actially pointed me to the use of "should" as not being a concrete guarantee! He said they are reliant on various postal services and when they have to investigate why things go missing the customer needs to be prepared to wait 40 working days before receiving a refund. I pointed out that it was very difficult to get in contact due to only having an email address... and that the company had exceeded the 48 hours return of contact they assure. He basically replied to say "don't order from us if you don't want to deal with us by email". I pointed out they don't make it clear enough on the site that they are not UK based and stated I was worried about comments online stating goods were counterfeit. When I referred to my intentuin to contact UK Trading Standards he replied to the effect they have no power over an international business. Honestly, this guy sounds a complete cowboy, an utter tool. He made no apology for the delay and left me with no confidence that I would receive a refund. I am bitterly disappointed

Dear Sir/Madam

Order number: ***

I wish to complain about total sports over charging and providing false information. On my account information it states that the product was shipped on 8th February 2016. As this was a birthday present for the 10th February I was hopeful that the ?4.50 delivery charge would ensure that item was delivered the following day. However, the item was not delivered and only arrived today on the 11th February. I was further outraged when I saw that the item was only posted on the 10th February despite your website claiming otherwise and even worse the postage only cost ?1.26 despite you charging ?4.50.
This is clearly an obvious sign of you deceiving and over charging your customers. I have taken pictures of the stamp and the web page should you wish me to send them to you.
Please respond to my concerns at the earliest convenience

Yours faithfully
Nia T

On 11 Feb 2016, at 14:05, Total Sports wrote:

Hi Nina

Thanks for your email.

Firstly let me point out that we are not a UK business and therefore orders are shipped to the UK in bulk to our agent when they are then separated and forwarded the final destination. This is why there is a different postage date on your package and why we state on the website that delivery is 3-7 working days once shipped.

You state we have overcharged you. This is incorrect. Overcharging would be if we told you 1 price and then charged you something different. Our shipping cost of ?4.50 is stated on the website and during checkout and this is what you paid. We would also point out that the shipping charge does not just cover our postage costs. There is labour and materials to take into account. Customers are advised of the shipping charge during the checkout process and if they believe it to be excessive they can purchase elsewhere. In fact, if we wished to charge ?100 shipping we could as it is our prerogative (although no one would order).

I trust we have clarified your concerns?

Thanks

TotalSports

On Thu, Feb 11,2016 at 1:48 PM, Nia wrote:

Hi

Firstly my name is Nia! Not great customer service when you can't even get a name right!

Over charging means charging ?4.50 but actually only costing ?1.26. The cost of packaging could not have been more than 20 pence as it was in a plain bag with a home made printed label. There was not even a receipt with the product, maybe you charge extra for that too!

Please be assured I will be purchasing ELSEWHERE in the future and quite frankly if that is your attitude to customers with genuine concerns I shall be thoroughly recommending other people purchase ELSEWHERE in the future too.

I trust I too have CLARIFIED my concerns.

Nia T

Hi Nia

The point being it does not just cost ?1.26, as we have explained. Perhaps we should just charge people what we buy the football kits for otherwise you will accuse us of overcharging for them as well?
Please point out an online business thats shipping charge purely covers the actual postage? Kitbag is ?4.95, UKsoccershop is ?5.25, Arsenal Shop is ?4.95 (all sent Royal Mail)!

I am glad to hear you would not be purchasing again. Quite frankly, after your ridiculous complaint regarding postage charges (clearly you do not run your own business) any order you did place would be cancelled!

Unbelievable, unprofessional and disgusting! All sum up the company!
I suppose the other 59 people that have quoted you 1 star DO NOT USE! On a public review site are also incorrect too!

I shall be publicly posting your replies to show the public what a truly unscrupulous company you are!

Unbelievable, unprofessional and disgusting! All sum up the company!
I suppose the other 59 people that have quoted you 1 star DO NOT USE! On a public review site are also incorrect too!

I shall be publicly posting your replies to show the public what a truly unscrupulous company you are!

Lets put that into context. 59 1 star reviews (you fail to mention the positives) after trading for over 10 years and ***'s of satisfied customers! You will also note that not 1 person complained about the shipping cost!

Very unscrupulous! We tell customers the exact shipping cost we charge and they can decide whether to place an order! We are also cheaper than most online retailers selling the same sort of goods.

We would love you to post our comments explaining shipping costs. Please do make sure you include your ridiculous intital complaint and subsequent laughable comments!

YOU ARE A JOKE! Nia T

And that would make you... incredibly thick? TotalSports

Really professional!
Comparing yourself to the likes of Arsenal.com, UKsoccershop and Kitbag!
Reality check you're a FRAUD!

How dare we charge ?4.50 shipping (less than Arsenal.com, Uksoccershop and kitbag) and tell you before hand and during checkout!
How dare we cover our costs on materials, labour etc by charging more than a postage stamp!

Love the review by the way, although it was'nt really a query was it? It was more a complaint/rant accusing us of overcharging you and lying. Funny how you tone down what you actually wrote to us when writing your review?

TotalSports

I reiterate YOU ARE A JOKE!

And don't worry I'll be adding ALL of my emails for the public to make up their own mind on you! No toning down necessary!

You can carry on emailing me all night if you want to - you clearly have nothing better to. I will however no longer be responding as I do have a life!

Over and out you fraudulent, disgusting, unscrupulous waster! Nia T

We have to go spend our ?3.24 ill gotten gains!

FINALLY - they admit it!

I have never been taken for granted that much but I experienced this at total sports Golden Acre branch, Cape Town. Those people never take anybody /their job seriously. After helping my self and finding a running shoe without getting any assistance, I still left the shop without the shoe/getting assistance, whilst the shop was full of people who are employed to assist. There was 1 shoe on the shelves and ; the other pair was nowhere and; nobody cared, so after asking several times who was helping me with the other shoe, the response was a careless that one and this one whilst they were busy dancing to music some chatting with friends.
Kindly employ people who are serious about their jobs
I had to leave without the shoes because 1) I was irritated 2) I ran out of time

thank you

Placed an order on the 26/01/20. It was a Liverpool kit for my son's birthday. It's now March 11th and still nothing. I've tried to contact Totalsportsshop numerous times but no response. They are ignoring all of my emails. There are many complaints about this company. They are scammers. I will not stop until I receive the kit or a refund. This is online theft.

Liverpool goalkeeper kit purchased on line 19/12/19.
£46 confirmed debited from my account 20/12/19
Confirmation email received 20/12/19 stating order number (47298) and delivery less than 7 days.
No items received.
No contact phone numbers on website
Email sent to company via website contact form asking for items or refund within 7 days but I am not hopeful.

Many thanks

Mr Russell Hawkins

I ordered a Easter present for my 7 year old it arrived 4 weeks later and missed Easter. To my horror there were no socks Nd the name was spelt incorrectly which I HAD spelt out clearly. He doesn't wear it as it looks stupid. I have sent numerous mails where confirmed a replacement would be sent. Guess what nothing arrived. Again sent mails nothing. This is horrendous. You are taking hard earning cash off people and upsetting children. Shame on you.

Order number 42132 ordered on 19th May. I emailed them at the end of May to cancel order and asked for money back, the response was that orders with printing on the back could take 17 days to proces. I recieved an email on 3rd June saying product was being packaged and had been dispatched on 9th June but that it could take 7 working days to arrive. It is now 20th June and still not arrived. I have again today asked for an update on my order via email and messenger. Demanding a refund if product has not been posted.

My order was placed on Saturday 4th May, for a youth Spurs Kit age 8/9. The name on the back HARRY, with number 9, to include other badges.

I have had no communication from you and obviously have not received my order.

My email address is : gary.[protected]@lpfl.co.uk

Advise by return of the progress of my order, I am informing my credit card provider of the situation.

Gary Joseph

Order details
Order id: #40933
Date added: 15/04/2019

I ordered my little boy the liverpool away purple football kit on the 15th of april. I'm still waiting for it to be delivered.

I have sent numerous emails and only once have I received a response on the 18th from billy saying he will dispatch it soon as possible.

I'm still awaiting delivery - now i've asked for a refund of £55.
Everyone is ignoring my email's.

Everyday I get home and my little boy asks if his new football kits been delivered and I have to upset him by saying no.
I'm a single mum and can't afford to get another one until my moneys refunded.

Thank you
Allana

So many reviewers had said it before and I will say the same: never buy anything from this website unless you're ok with waiting forever.
I think their management is well aware of this stupid situation with shipping and delivery, but they do absolutely nothing to improve it. At least, it's what I can see. The number of bad reviews didn't stop growing and it means that the problem hasn't been resolved yet.
So now you're warned.

I bought the Tempo watch Temp-245-G01 lovely watch until the one end strap broke off I'm very disappointed in this because the straps are rubber and I don't swim or shower with the watch. I had a strong feeling abut the brand that's why I bought my son one too. I went to total sport shop and they just said I should buy a new watch they were no help at all. No I need to know what do I do now.

I have purchased a shirt for my son from TotalSportsShop website. I'm really not a fan of online shopping, but my son really wanted the shirt so I decided to take a risk. Well I placed my order, paid and received nothing. Order was made about two months ago and I did not even get my tracking number and payment confirmation email. Tried to call but their phone number was not working, maybe it was not even their number. Tried their online "contact us" from and no one contacted me back. I'm very disappointed and super angry at TotalSportsShop! Stay far away from this place!

Do not order anything from TotalSportsShop! I have made an order with them and paid for the product and never received anything. Emailed them many times and they said nothing about my order. The only thing they said was that my order was sent a long time ago and not it was not their responsibility. Asked for a refund and they refused! These people still have my money and there is no way to get it back!

This site is fake! After you pay them you can say good bye to your money forever! Ordered some shirts for my son and never received what I paid for. Tried to contact TotalSportsShop many times, but never received a response. I don't know anything about my order! There was no confirmation email and no tracking number. These people are real thieves! Please save your money and shop elsewhere.

I was scammed by the company www.totalsportsshop.com. I didn’t think that there would be any problems. I placed the order and waited for the news about the purchase and delivery, but the seller didn’t hasten to send any information at all. I went to the website in order to find their contacts, but there was only phone number, which turned to be disconnected. Be careful if you buy from this website, but of course better avoid it.

I ordered a football strip in dec' 2010, it was not delivered. I complained and they re-ordered and said it was shipped in Feb' 2011, it still did not arrive. I have requested a tracking # and finally a refund, and they have ignored my e/mails.

This website is a con. They don't send you your stuff and then don't reply to you when you ask for your money back. They do reply if you pretend to be a new customer though. I don't believe anyone has got anything from them - it's probably them trying to pretend to be a customer.

I ordered a kit from this company and paid for it, never received. They refused refund and basically tough was tgeir attitude. Under no circumstances order from this company. The company is fake and a scam

Do not go near this site they are rip off merchants they take your money and never send the goods. We have been told three times the goods were on the way. This has been going on since 17/11/10.