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2.6 5 Reviews

Total Trivia Complaints Summary

2 Resolved
3 Unresolved
Our verdict: Dealing with Total Trivia, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Newest Total Trivia reviews & complaints

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J
10:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Total Trivia customer service/delivery of prizes

On may 28 2019, i won a $50 dealdash gift card. I messaged customer service to ask about how long it would be until the gift card code would be emailed to me. They responded friendly as can be, I recieved all the confirmation emails etc but no gift card code. Now i cant even play a tournament, and customer service wont even respond. I dont even kow what ive done wrong. I just want my giftcard. I was so pumped to win a tournament. Im sure we can resolve whatever the issue may be. I have screenshots, saved all emails and filed a complaint with the bbb.

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10:41 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Total Trivia has left an official reply on this complaint.

Total Trivia withholding prizes and shutting off acct

I am going to the Attorney General and the Federal Trade Commission about this Company and their practices. I have an Aunt in which I was named after, they tried to double charge her and she refused to pay the 2nd charge so they froze her account. I won a 50.00 card for Total trivia and they go and freeze my account and when I try to get answers I get no response. I have sent over 20 messages at this point I want to be annoying. I lost my money and prizes and I am not the first as I read on here. I just want my money refunded and my prize. I will never go back. They let a certain few bully others on that site.

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Roberta Martin
, US
Apr 19, 2019 8:37 pm EDT

This company is a joke. One was my Aunt's account and one was mine not hers. They just can't get the concept that I am named after her. Hey here is an idea maybe read all the email and maybe ask questions and get it right. What a joke. They make an excuse for screwing people that's all it is.

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L
11:06 am EDT

Total Trivia this "company" if it can be considered one, banned me from both total and ko trivia for my banks actions, not mine

I was enjoying these new games by total trivia. In Jan of 2018, I purchased some game tickets for total trivia. Played for a while and got bored with it. Which is all fine and dandy, that is until they came out with KO Trivia, which I said bravo to and would play for hours. Well, in Jan 18, when I made these 3 or 4 one dollar purchases. Evidently, unbeknownst to me, my bank tried to chargeback them as they thought they were fraudulent charges. I didn't learn of this that is, until after I won a 10$ gift card on KO Trivia to be used on Total Trivia. Well, I used the gift card on total trivia. The app allowed the purchase on my account, but when I went to go play the game, I get this error 133 code. Well, after writing total trivia to find out what was going on. Hey tell.me j have been banned from the game because there was chargeback. I was quick to tell them that these charges were done by the bank and not initiated bymyself, they say to write [protected]@totaltrivia.com and I did. 5 times. Explaining the issue, asking for the ban to be lifted. They never replied and to spite me, found my account on KO Trivia and banned me from there. I was like wtf. Write again. Still no reply. So, first off. They stole money from me I won fairly. Now they are discriminating against me. They lie about how much the jewelry is worth. It's not worth what they say. So, yesterday, I created a separate account, was able to play for a lil while. I even won another ten dollar gift card. Well this morning. I go to play. And there it is. Code 133. That means you've been 86'd. They like hunted my name down and booted that one too. First off, for them to not even talk to me and be childish about this is terrible business integrity. And secondly, they owe me the monetary value of both gift cards I won. I won't let this drop. What they are doing isnwrong. This will only stop when I have successfully and legally destroyed there company. They are gonna have to pay me to shut up. Don't hey right thing total trivia..

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Roberta Martin
, US
Apr 19, 2019 8:35 pm EDT

This company is a joke. One was my Aunt's account and one was mine not hers. They just can't get the concept that I am named after her. Hey her is an idea maybe read all the email and maybe ask questions and get it right. What a joke. They make an excuse for screwing people that's all it is.

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Roberta Martin
, US
Apr 19, 2019 11:25 am EDT

They did the same thing to me. I have already filed a claim against them with the States Attorney General and The Federal Trade Commission. They finally made good on one of my gift cards but I was in line to win 4 big prizes and I had just loaded up a 50.00 gift card worth of tickets. I am not letting mine go, too many people just walk away. They won't answer emails they know they are doing wrong.

Is Total Trivia legit?

Our verdict: Total Trivia has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Total Trivia's position as a benchmark of trust and quality within its industry. Users and clients of Total Trivia can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Total Trivia earns 96% level of Trustworthiness

Perfect Trust Endorsement: Total Trivia achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Total Trivia. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Total Trivia's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Several positive reviews for Total Trivia have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the totaltrivia.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Totaltrivia.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The totaltrivia.com may offer a niche product or service that is only of interest to a smaller audience.
  • Total Trivia protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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5:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Total Trivia has left an official reply on this complaint.

Total Trivia too expensive

What kind of people should play your game? Those with lots of money? How is it supposed to win this?
I think it's very expensive. I would really be glad to try, but it asks for more and more money. It can be dangerous for people who can stop before they lose all the money.
I think what your game is not affordable for most of your clients... Sorry.

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Jaime Morales
, US
Aug 15, 2018 2:22 pm EDT

Hi I did not receive my 50 dollar deal dash gift card after three months do i need to send w-9 forms?

ComplaintsBoard
D
10:04 pm EDT

Total Trivia unauthorized debit card charges

On April 3, 2017 between the hours of 8:30pm and 9:00pm, I was playing an online game called total trivia where you can win prizes by answering questions and you can buy discount coupons to keep playing. I authorized two $10.00 charges and then when I looked at my debit card, they had taken $100.00 out of my account for discount coupons. I DID NOT authorize this. I DID NOT click the confirmation button. A message came up and I immediately knew there was something wrong and there was a confirmation you were supposed to click and there was no way out; no options as if you were locked in. I immediately just turned off my iPad and then looked at my account and they took $100.00 out of my debit card. It was a Kroger Rewards debit card and I called them and disputed the issue but the lady said for me to contact total trivia first and if they don't return the money, then I am to call back in 3 days. I sent 4 or 5 emails to total trivia and it said they respond in 24 hrs. Well, they have not and they have not returned my money.
This is a horrible scheme. I am so upset and I would never spend that kind of money on a game and they know it was not authorized because they have computers and they can see that.
Please help. Donna Brock - [protected]@bellsouth.net

I went back on the site to find out how to contact or where they are and they have locked me out.

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Tricia Hall
, US
Apr 01, 2018 3:58 pm EDT

They ripped me off Thousands of dollars! I plan on taking them to court and starting the lawsuit if anybody else is interested please get ahold of me the more people in court to tell how they've been ripped off the better chances of us winning and you getting your money back also! Feel free to get ahold of me if you're interested My email is triciamcrannolds81@gmail.com please put TOTAL TRIVIA in SUBJECT

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Cerulean Sky
, US
Jun 24, 2017 7:55 am EDT

I agree! Total Trivia is a scam AND I found that they're connected to Deal Dash! 2 weeks ago I played trivia games on Total Trivia and made only two $25.00 authorized transactions. Then I received an invoice claiming that $109.95 had to be paid for grouped item shipping as I won 2 storage benches, a shave set, an air fryer and a amazon gift card BUT the site clearly states that all items won are FREE AND SHIPPING IS FREE! AND then next thing I knew, when I looked at my PayPal account I found that they stole over $4, 400.00 from my PayPal account! I contacted Total Trivia numerous times but I did NOT get a response back from them till AFTER I filed disputes through PayPal to get my stolen money back. THEN I started to receive messages from Joshua, Matthew and Michael from Total Trivia. AFTER filing the disputes I began to receive the items that I won, ALL BUT ONE THAT IS as it isn't due to be shipped till August 11th. THEN on June 22nd Michael called me (from a number that is blocked from being able to be called back to, as I tried to to see what would happen). Michael claimed that he wanted to come up with a settlement but that he would have to meet with his partners Joshua and Matthew and that he would call me back on June 23rd. June 23rd came and went, no call by mid afternoon from Michael. I sent an email to Michael inquiring about his calling me back as he said he was going to. He never called me back. Instead I woke up at 7am to find that he emailed me at 4:30am- This seems to be his favorite time to email people as I have a few other emails from him at this same time. Now he has put through the refund of the over $4, 400.00 that they stole from me BUT he said that he has canceled shipment of my Volsen AirFry Fit Fryer because of a "chargeback" that he claims there is BUT I have definitive proof that there hasn't been a chargeback. There was only disputes filed for ALL of the money that they stole from me. So it appears that because I have fought to get back all of my money that they stole from me, that in turn they are withholding my item that I won out of spite. And he claims that my account is restricted- which is just fine because I won't use that site ever again as they are scammers AND I know not to try Deal Dash either since I found that they are connected to each other. Steer Clear of Total Trivia and Deal Dash!

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Madlikeyou
, US
May 02, 2017 9:04 am EDT

I woke up this morning to see that my $10 in tickets had paved the way for $1040 to be charged against my PayPal by Total Trivia. I didn't authorize this at all and am waiting to hear back from them, but now I am worried it wasn't just a software error after reading your post.

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Phone number

+1 (612) 564-8748

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www.totaltrivia.com

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