Menu
TOT Public Company Thailand
TOT Public Company Thailand Customer Service Phone, Email, Contacts

TOT Public Company Thailand
reviews & complaints

www.tot.co.th
www.tot.co.th

Learn how the rating is calculated

1.0 14 Reviews

TOT Public Company Thailand Complaints Summary

0 Resolved
14 Unresolved
Our verdict: Engaging with TOT Public Company Thailand at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for TOT Public Company Thailand has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of TOT Public Company Thailand. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

TOT Public Company Thailand reviews & complaints 14

Sort by:

Newest TOT Public Company Thailand reviews & complaints

ComplaintsBoard
E
4:14 am EDT

TOT Public Company Thailand Internet is down, been told I will receive a call, but no one has called

I called TOT (1100) on Monday 31st August because my internet stopped working and the LOS Red light was blinking on the router (3843j1810). I tried to unplug, turn off/on, disconnect from power, and anything else I could think of and nothing worked. When I called on the 31st, I was told a technician would return my call. I did miss a call that afternoon, as I was busy, but I called back the next morning (1st September) at 9am. I was told again that a technician would call back. I waited for almost 3 hours and had to leave, but no one ever called that day. I called again on the 2nd at 10:30 and no one has called me as of yet. I called back again this afternoon and was told the same thing... someone would call me back. I need to get the router working as my employment is done entirely through the internet. I need someone to return my call and fix this issue.

Read full review of TOT Public Company Thailand
Hide full review
ComplaintsBoard
W
7:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

TOT Public Company Thailand fibre optic speeds

Service number 3269J445
Account number [protected]
I am signed up and paying for Fiber 2U 65Mb/20Mb. On many occasions especially in the evening I am lucky to get 9Mb! Please see attached picture from last night. This poses a problem when I wish to watch TV using a kodi box. Nothing can be watched as it is continuously buffering.
Can you please sort this major problem.

Read full review of TOT Public Company Thailand
View 0 more photos
Hide full review
ComplaintsBoard
M
2:50 am EST

TOT Public Company Thailand cable contractors

On the 7th of January 2019, I had 3 cable contractors installing a internet cable.

I asked them if they could feed the cable through the plaster ceiling where I already had internet cable from the owner's router. They ignored me and started drilling a hole in the top of the concrete wall.  At the same time, they would not allow me to move my stuff from the corner. So the concrete dust was all over my belongings. It would have only taken me 2 minutes to move my stuff. It took me over an hour to clean the mess. 
They ran the cable from the top of my wall down to the floor running behind my lock unit, my desk to my glass door unit. I moved my glass door cabinet away from the wall to make it easy to feed the cable to where I wanted the router. 
Then when they finished I started pushing the unit back to the wall. Then I heard a crack as one of the guys was helping me push the unit back to the wall.
 I looked down and saw that he had his knee on the glass door pushing it back with his knee. He did say he was sorry but I was shaking my head about what he had done. I noticed they where working way too fast wanting to get out to go to the next job.
I then looked outside to see how they had fed the cable and noticed another shocking job had been done.  They missed a concrete power pole then ran the cable from the power pole to the top of a 1.8-meter wall then back up to the batten purlin of the roof, instead of going straight to the purlin under of the roof.

Three times I went to the TOT office in Pattaya asking to speak to the manager but they kept on saying to me he is at a meeting.

I am an FPV Foreign Police Volunteer at NaJomtien and have spoken to Captain Ratchapol regarding this matter.

Attached are the photos of the workmanship.

Yours sincerely

Michael Vella

Read full review of TOT Public Company Thailand
View 0 more photos
Hide full review

Is TOT Public Company Thailand legit?

Our verdict: Complaints Board's thorough examination reveals TOT Public Company Thailand as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, TOT Public Company Thailand stands out for its commitment to quality and security. Clients considering TOT Public Company Thailand should delve into its customer service record to gauge compatibility with their expectations.

TOT Public Company Thailand earns 91% level of Trustworthiness

Perfect Trust Endorsement: TOT Public Company Thailand achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for TOT Public Company Thailand. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tot.co.th has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Tot.co.th has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Tot.co.th you are considering visiting, which is associated with TOT Public Company Thailand, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for TOT Public Company Thailand have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

TOT Public Company Thailand website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While TOT Public Company Thailand has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
C
9:33 pm EDT

TOT Public Company Thailand tot modem

Dear TOT,

My TOT modem is running very slowly. I want a technician to come over and check and reset the system.
Please call me or email: [protected]@gmail.com, so we can get this issue resolved.

My address:
Michael Anthony Pomije
The Address Asoke Condo
1655 New Phetchaburi Road, Floor 16th, Unit #134
Makkasan, Bangkok 10400
Mobile: [protected]

Read full review of TOT Public Company Thailand
Hide full review
ComplaintsBoard
Y
1:08 am EDT

TOT Public Company Thailand your service

TOT has a VERY POOR service ALLROUND I was with them before the internet and after sales service is rubbish I am going to get the internet again but it will 100% NOT BE TOT in the past the internet was on of on of on of when I went to the shop to complain the staff were very rude so I cancelled my contract with them after looking at todays reviews NOTHING has changed STILL VERY POOR.
if you want your company to get better read all your complaints AND CHANGE

Read full review of TOT Public Company Thailand
Hide full review
ComplaintsBoard
J
3:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TOT Public Company Thailand tot router

my name john bennett i have on occassions over the last 6 months requested from u a visit by a technician to chech my router which at times will not let me access the internet. also ihave a new phone and i cannott acess the internet from it either as it will not accept my registered phone no as the password which it is, i am from 32085 bannonglub maliwan

Read full review of TOT Public Company Thailand
Hide full review
ComplaintsBoard
J
2:38 am EDT

TOT Public Company Thailand customer service extremely poor

Been calling tot for couple a days now due to the problem where I only have 6 mbps download speed and 20 mbps upload speed. However whenever I do ask them for help. They always end up telling me just to wait. Been waiting for week and a half now and nothing happened lol. Keep it up tot. I'm probably gonna switch to ais anyways but yeah. Overall very poor group of workers.

Read full review of TOT Public Company Thailand
Hide full review
ComplaintsBoard
V
11:35 am EDT

TOT Public Company Thailand my land line

I have a land line from TOT and one from CAT.

My TOT land line is broken on a regular basis every month.
MY CAT land line has no problems at all.

Why TOT is not able to provide a correct service and line which is working permanent.

It is a waste of time and money to call every month the TOT hotline and wait weeks
until they get it done again.

After one month it starts again. same procedure again.

Unbelievable given the fact that we dont live in the last century.

Read full review of TOT Public Company Thailand
Hide full review
ComplaintsBoard
G
10:35 pm EDT

TOT Public Company Thailand home phone (fixed) signal

03/07/2018

Date Problem Started: 29/06/2018 (about 12:00)
Client Phone Number: [protected] Wathanya Mantero
Since Friday 29 June 2018 around noon (12:00) time the Phone Line Signal disappered
we advised by calling 1100 of the problem, during the rest of the day (Friday) nothing happened and of course same on Saturday June 30 and Sunday July 1 2018 (being holiday time, this we understand, no problem). Monday July 2 2018 in the morning we got a very noisy (sparks like sound) when picking up the phone but not yet signal, then from time to time during the day we got phone signal between the same very noisy (sparks like) sound, from time to time for rest of day. Today July 3 2018 still the same. Note that, since Friday nobody came to check outside and at our hometo find out where the problem can be, just acted from the TOT office (that is at about 2 Km from our house). We had same problem about 6 months ago, that lasted for about 1 month (30 days). Hope it will not be the same this time. At end of each month we have to pay like if we had continuous phone service, we know. But, "who" pay for this (and the previous) inefficiency ? Would like to have the problem fixed as soon as possible and have a call from Your side (Thai Speaking) to our Mobile Number [protected]. Attached we send a recorded sample of the phone signal today (10 minutes ago). Hope to get good news from Your side and Thank You in advance, for that
Best Regards Wathanya Mantero and Giuseppe Mantero
Address: 403 Moo 5 Nong Khulu Road T. Khulu Trakan Puthphon
34130 Ubon Ratchathani

Read full review of TOT Public Company Thailand
Hide full review
ComplaintsBoard
N
10:06 am EDT

TOT Public Company Thailand this company's complaints webpage is always dead

I've always try to send a complaint about my internet speed being slower than the package I bought(I bought a 7 mbs package but receive 1-2 mbs). And there's 2 ways to send a complaint, by dialing 1100 or by going to the company's webpage-which is always dead or has a bug that won't let you choose the type of complaint(internet connection, employee's bad behavior) so you can't submit the complaint. And although i can dial 1100, they just receive the complaint, and never do anything about it.(the internet gets better for 8-9 hours and then it gets back to its bad connection)

Read full review of TOT Public Company Thailand
Hide full review
ComplaintsBoard
W
8:22 am EDT

TOT Public Company Thailand scammers/hackers i.p. from your company

Date and Time: Wed, May 17, 2017 3:28 PM GMT+7
Location: Thailand (IP Address: 182.52.169.235)

Attempted to hack into my email accounts. I advise this I.P. address user to be removed and or cease services provided by your company as it was used maliciously in an attempt to secure information in order to profit/gain by fraudulent activities. I have reported to all the departments necessary and will be keeping a close eye on this said I.P. address and person who is associated with this I.P. address. I hope in fact as I am not a customer that it would breach contract of services. Being in business since 1954, I would expect nothing but exellent results and procedures to be in place for when an incident like this occurs. I have proof of these allegations and therefore I expect this user( will not provide their name) to have consequences for their actions. I will be paying attention to how this proceeds. Thank you.

Read full review of TOT Public Company Thailand
Hide full review
ComplaintsBoard
T
11:28 pm EST

TOT Public Company Thailand Fiber broadband

We live at no. 126/20, moo1, (Nai rai) , tambon phe, rayong. And we have a broadband connection via fiber cable download 20mbps upload 2 mbps with tot.In the house we have a wifi that distributes the signal to 2 iptvs and 2 pc laptops. It worked ok until 3-4 months ago, but now we can not use the iptv and hardly 1 pc. What are your solution to fix this problem? Do you have different speeds and what are the costs per month. I have written to another internet provider 3bb. If the problem is not solved in 7 days we are going to chance to 3bb. E-mailadress [protected]@hotmail.com

Read full review of TOT Public Company Thailand
Hide full review
ComplaintsBoard
R
6:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TOT Public Company Thailand Internet

I have had 2 full outages in the last few days and since yesterday I am getting about 1meg download speeds.

I have contacted 1100. They say the engineer is working on the issue.

The internet basically stops in the after noon on Monday and Tuesday. Then last night at 10pm the bandwidth dropped from 4~5meg to 1meg.

Speedtest.net shows the performance changing wildly. So times OK. But, often 1meg. Please see attached file.

Read full review of TOT Public Company Thailand
Hide full review
ComplaintsBoard
R
9:12 pm EDT

TOT Public Company Thailand Cable TV and internet service

We moved to Udon Thani in April 2014. At that time TOT was the only available provider of cable TV and internet service. Bottom line is: we are paying for a service we are not receiving: We can rarely receive non-Thai TV stations (as we are paying for) and now the internet is too slow to even read CNN news. Customer service says only "sorry"...but continues to charge for services we are not receiving.

Read full review of TOT Public Company Thailand and 1 comment
Hide full review
1 comment
Add a comment
S
S
Silvia Geiser
, TH
Sep 01, 2018 4:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ladys and Gentlemen,

Since 31.12.2017 I have no phone (no signal)

I receive invoice but have no service!

With best regards
Silvia Geiser
ROYAL CLIFF GARDEN
377/53 Tower B - 8R
Kaopratumnak Rd.
Pattaya, Chonburi, 20150

E-Mail syl.geiser@bluewin.ch
Mobile [protected]

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact TOT Public Company Thailand customer service

Phone number

1100

Website

www.tot.co.th

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with TOT Public Company Thailand?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TOT Public Company Thailand Customer Service. Initial TOT Public Company Thailand complaints should be directed to their team directly. You can find contact details for TOT Public Company Thailand above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about TOT Public Company Thailand. Discuss the issues you have had with TOT Public Company Thailand and work with their customer service team to find a resolution.