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1.1 52 Reviews

Top Tech Electronics Complaints Summary

1 Resolved
51 Unresolved
Our verdict: If considering services from Top Tech Electronics with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Top Tech Electronics reviews & complaints 52

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12:37 pm EST

Top Tech Electronics Dell Laptop

Recently I bought a brand new lap top from them. The package arrived way later than originally stated. Could not get any feedback from the seller on shipment status. In the end I received laptop but.., used one! With clear signs of damage and scratches. Sent another email to the seller for refund. No feedback. Now trying to get my money back using NYC Customer protection agency.

782 Kingwood Dr. Bolivar, OH 44612

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3:14 pm EST

Top Tech Electronics Dell Latitude E6540 15.6" Laptop Intel Core i5 - 2.6GHz - 8GB RAM - 500GB SSD

I used the chat to ask which specific CPU was in this laptop. What seemed to be a bot asked for my phone number. I got a call and "Vanessa" took a long time and finally said it was an i5-4700MQ. I looked it up and there is no such processor, only an i7-4700MQ, but the listing said i5. Then she asked several times to take my order over the phone since their online system was down. It all seemed very untrustworthy, giving me a non-existent processor that didn't match the listing, and then trying to get me to order right then over the phone, where I might not have a record of authorizing the purchase.
782 Kingwood Dr. Bolivar, OH 44612

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5:56 am EST

Top Tech Electronics laptop

I am Soo disappointed I consider myself to be a very cautious shopper taking all the necessary precautions especially when buying high tickets items unfortunately I believe I was not successful with the laptop I purchased from top tech wholesale firatnof all the product didn't come in the specified time nextly when the product dis arrive it was not what I ordered even h6 the stretch of the imagination it was the wrong model it didn't have Windows 10 as promised and it smelt of cigarettes

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2:36 pm EST
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Top Tech Electronics I paid and ordered my ipad and they counted it as fraud and now I can’t get my refund

I ordered a ipad a week ago and they counted it as fraud bro I told them
To give me my refund then and I talked to them a couple days ago saying that they sent my
Payment but no sign of the payment whatsoever and there call support number is disconnected and at this point i'm going to contact my lawyer if this is not resolved because at this point i'm looking at them as fraud for not receiving my payment back

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Holy Glory Ministries
, US
Mar 06, 2020 3:13 pm EST

Don’t order anything from these people! You won’t get your product and when do it be won’t be what you ordered from many reviews. They won’t answer the phone and will send you a fake tracking number knowing that your product is not on the way. I haven’t received my laptop yet and it’s going on a month! My bank handling everything for me and doing an investigation for my refund, thanks for them! Should have carefully did a research!

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3:15 pm EST
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Top Tech Electronics dell latitude e5530 intel core i7 (3520m) 2.9 ghz 8 gb ddr3 500gb

I purchased a Dell Latitude E5530 Intel Core i7 (3520m) 2.9 GHz 8GB DDR3 500GB laptop on 12/28/2019. I was shipped the wrong computer and notified Sam the owner, that I did not receive the laptop I ordered and wanted what I paid for. He said that he would correct this mistake and ship out the correct one. I sent him the laptop that he shipped me that was not the correct one and he confirmed he had received it and would be getting me the correct one out that same day. He has never sent me the laptop I paid for and has blocked all forms of communication with me. He has also deleted all the comments I have put on his Facebook page warning buyers to beware. I have filed complaints with the BBB, FTC, and my bank. He has not responded to any of them as well. I just got off the phone with the Bolivar OH police department and made them aware of his scams. They informed me to contact my local police department and file a theft report with them as I live in GA. I would advise all other victims to do this as well so we can put an end to these scams.

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6:19 pm EST
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Top Tech Electronics laptop was never shipped

I ordered a laptop on january 11th 2020 and the payment was taken out of my credit card on january 13th, an email was received with the tracking number for the shipment, but the laptop was never shipped as of february 5th... The status shows that the shipper (usps) is waiting for the item. Multiple calls to the phone numbers on the site and the sellers facebook site are not answered nor have any emails I have sent been replied to. The seller offers a feature that allows you to select a callback time for a callback on the status of your order and more than 6 reservations have been made, but not one callback has been received. I have now disputed the credit card charge.

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Chris O'Hara
, US
Feb 11, 2020 2:45 pm EST
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I have been ripped off by them as well and they have blocked all form of communication with me. I have filed reports with the BBB and the FTC. If anyone is in Ohio, I just got off the phone with the police department and you can file a theft report with your local police department

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Rocky0521
, US
Feb 10, 2020 2:29 pm EST

I ordered 7 days ago and nothing! Cant get them on the phone or email! What can we do?

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mmoran
, US
Feb 10, 2020 8:44 am EST
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i ordered a del latitude d630 laptop on 1-31 2020 it was supposed to be shipped on 2-4-2020 it still has not been shipped if there is a problem i would like to cancel order order no. is1489web

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5:46 pm EST

Top Tech Electronics laptop

I ordered my laptop on 1/23/2020 and I think I got ripped off. I can't find help or assistance and it seems like I'm not the only one. Should I dispute my charges? It's been 2 weeks already with the label made on 1/29/2020 but no further updates. Usps said they don't have the item. Wtf?!?!

This laptop was about 230 dollars, but all the comments on their Facebook are blocked. Be aware. I don't think they will reply to my voicemail or email inquiries.

Did anyone else actually receive their products?

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7:26 pm EST

Top Tech Electronics laptop

I bought a laptop on 1/10/2020. On 1/14/2020 I received a email saying my order has been shipped through usps with a tracking number. 4days I tracked the package and usps said they received a shipping label but they never received the package from company... I tried a million times to contact the company but no reponse.. So i've made a report with bbb.. Please do not buy from this company it's not real..

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3:06 pm EST

Top Tech Electronics laptop order

I placed an order for a laptop computer on 01/07/20. Payment was processed on 01/08 and that same day I received an email that shipping label through USPS had been printed...since then, nothing. I have made numerous attempts to contact top tech by email with no response. I also have called several times and left messages...none of which have been returned. Because I do not expect to hear from them or receive my order I have filed a charge dispute with my CC company.
A complete ripoff!

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Mike Sparrow
, US
Jan 24, 2020 5:58 pm EST

Finally got it! Only took 3 weeks. Thought for sure I got scammed! Be patient and give them a bad review after you receive it.

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2:31 pm EST
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Top Tech Electronics refurbished laptop

***Beware**** This is been very disspionting expericene...
I ordered an Dell E7270 with a Intel Core i7 (6600u)
first it did not ship for two weeks and when it did arrive it reeked of Cig. smoke on further inspection I found it was a Dell E7240 with a Intel Core i7 (4600u), not what was ordered at all.
I have tried to Text, e-mail and call the supplier TopTech Electronics at 782 Kingwood Dive Bolivar Oh. but have recived no responce, further more when I googled earth their address its a duplex house. ***Beware****

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10:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Top Tech Electronics laptop not shipped

Toptech wholesale electronics. I ordered a laptop on 1/4/2020 a shipping label was created the following day and then... Nothing. No replies to my many attempts to contact them via phone, text, email and messanger. This is beyond ridiculous. Fake 5 star google rating. Fake reviews. Nothing but photos with no link. Webpages with no domain. Beware!

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Update by Mike Sparrow
Jan 17, 2020 10:02 pm EST

Ordered a laptop on 1/4/2020 has not shipped. No response to calls, text or emails.
I believe I have been scammed. The Google 5 star rating and reviews are more than likely copied pictures from other sites.

Update by Mike Sparrow
Jan 18, 2020 9:21 pm EST

Well I'll update this if it indeed ships. Guess I'll find out Monday because it hasn't been shipped yet.

Update by Mike Sparrow
Jan 18, 2020 9:19 pm EST

Received a response via text message this morning after finding 3 of the 4 people who reviewed on Google were local residents. I found Sam and his girlfriend that reviewed Toptech had pictures together and Sam had another website on WordPress that he was selling laptops on. I going his Twitter, Facebook and messanger accounts and remarked how coincidental it was that they knew each other and believe they are in some way affiliated with Toptech. Please have someone contact me. Evidently they did.

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Resolved

Finally received the laptop. Once they shipped it it arrived in 3 days. Seems to be the exact laptop I ordered. Actually has a better card than described. Toptech still needs to communicate better in my opinion.

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LadyoftheBass
, US
Apr 26, 2020 12:30 am EDT

Order #3104 placed 3/27/2020. Received email 4/2/2020 stating order had shipped. I have sent inquiries via Facebook and email with no response. Website is now down.

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Tai V Ly
, US
Feb 05, 2020 5:52 pm EST

How did u get a hold of the owner? I need help. I didn't get my order yet.

ComplaintsBoard
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8:19 pm EST

Top Tech Electronics laptop order

Be afraid! This company has turned out to be unreliable. It has been a month since we ordered my son a new laptop fro this company. The laptop still has not arrived, they do not answer their phone during open hours, they do not return voice mails, they will not reply to my text, will not reply to emails, Facebook or Instagram messages and the shipping number is NO good! My next contact is the BBB

Read full review of Top Tech Electronics and 10 comments
Update by CustomersMatter12
Jan 17, 2020 8:45 pm EST

I just did some research on their company address and it belongs to a duplex apartment.
782 Kingwood Drive Bolivar, OH 44612
I also contacted the phone number from another phone besides mine and pretended that I wanted to purchase a computer, they contacted me on the spot! My husband got on the phone and spoke with them about the order, they claimed it would be here tomorrow. However they can not provide a tracking number! I will be reporting it with the BBB tomorrow.

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Life-Line Computer Repairs
Dover, US
Dec 17, 2020 5:32 am EST

Hi There!

I know it has been sometime since your purchase but I figured some response better than no response.

I've owned this business since 2011 and it started out as a computer repair business. There have grown and opened retailer location and have built several websites that sell laptops.

We signed up with Elavon for our credit card processing. I spent a lot of money on marketing and February and March and our sales were a lot more than normal.

Elavon took $70, 000 and refused to pay us. It sounds crazy but it is the truth right now we are in the process of suing them for the debts and damages and collections of the payments that we never received.

on top of them holding the money they also removed our access to our dashboard so that we could not refund the customers.

We were helpless we could not refund anybody and we had no ability to fix the issue.

We tried advising everybody from this time period too file a dispute with their credit card company was the only option that we had at the time.

I hope that you've done this to get your money back if not please contact me and I will add your name to the joint lawsuit against this company Elavon.

This was not our fault we had no way to fix it and I am so sorry this happened.

- Sam (CEO)
Top Tech Wholesale
[protected]

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CinGon
, US
Dec 21, 2020 8:52 am EST

I'm not sure what you'd hope to accomplish by posting here, but it won't work. Your last line "It's not our fault"...really speaks as to your level of dishonesty

The Better Business Bureau also adds pertinent information regarding your business practices. On your Facebook page you list your company as a 'Dell Partner/Trusted Affiliate',
BBB repeatedly asked you to substantiate that, to which you did not.

The BBB also states that you display an A+ BBB rating your Facebook page, to which you are NOT BBB accredited. They also state: "Top Tech Electronics was notified and asked to address the above concerns as well as explain their connection to Lifeline Computer Repairs, located in Dover, OH, Legacy Media Solutions in Evansville, IN and Life Line Technology, Inc. To date the company has not responded."

The vast majority of your customers never got any products, the ones that had received junk. I'm not saying Elavon hasn't done their job, from what I've read about them online they have their share of complaints. But I doubt they will be in any hurry to pay you for merchandise that was never delivered. Most companies try to avoid such fraudulent business practices.

At any rate, they were not liable for your misleading business practices, which are enumerated both here and in detail on the BBB website.

Your 'non-apology apology' is outstanding in its audacity in the face of so much dishonesty.

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TJK58
, US
Mar 10, 2020 6:35 pm EDT

I ordered a laptop in February, 2020 and have yet to receive my shipment. I have spoken to customer service 3 separate times and each time they apologized for the delay and will expedite the shipment. They also promised a shipping tracking number via email which was never received. DO NOT BUY FROM THIS COMPANY!

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Nextier
, US
Mar 08, 2020 1:25 am EST

Just about the worst... not 1 thing was right with order.. not 1... called everyday to get something out of this... no call backs.. no one answers. Just about the worst business I've ever seen..please go elsewhere.. it's just a total mess.. I guess, , , at least I got 5 laptops in the mail... just not 1 of them right : (

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Zack Harris
, US
Feb 29, 2020 9:22 am EST

I need the tracking on my iPad that I just bought it hasn't texted or emailed me about any of them

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DA Nwonye
, US
Feb 29, 2020 7:18 pm EST
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I emailed your company 5 times prior to you even processing this item, requesting that you cancel the order. When I new that this was an old item, the exact one I am trying to replace, I sent notice to cancel the order.
I am requesting a refund.

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Dorps332
, US
Feb 18, 2020 12:41 pm EST
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We ordered a laptop 10days who for your business to use to do word processing and log some data. Have tried to email with no response and called with no response. This is berry bad business practice. Wish I would of read review in this company before placing this order. Highly suggest not going with this company for your electronic needs.

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Chris O'Hara
, US
Feb 11, 2020 3:47 pm EST
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They are a scam. You need to report them to your local police department. I spoke with the Bolivar OH police department and made them aware of his scams. They advised me to file a theft report with my local police department. Hope this helps

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Phillip Sykes
, US
Feb 08, 2020 10:15 am EST

Do they have a working number to a store.
I haven't got my laptop either after 2 weeks. If some has a number plz email it to me Phillipsykes3@gmail.com

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Bill Metzer
, US
Feb 04, 2020 12:50 pm EST
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BEWARE! Top Tech Electronics in Ohio does not handle business in a professional manner. I ordered a Dell laptop on 12/31/2019. It arrived about 9 day’s later after I called to check on it. The battery that came with the laptop does not hold a charge for more than 3 minutes. I spoke with Sam the owner. He ordered a new battery that arrived a couple of days later. It was the wrong battery for my laptop. I called and texted Sam. He asked for a picture of my laptop and the battery that was sent. He acknowledged that it was the wrong battery. However, now he will not take my call, answer my text, or keep the appointment I scheduled on the website. Avoid doing any business with TOP Tech in Ohio!

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toptechwholesale.com

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