Top Tech Electronics
reviews and complaints

I ordered two Dell laptops on 3/14/20, money left my account on 3/18/20. I reached out to order support twice and they responded via email saying that they would call me but never did. On 3/26 I received an email stating that the order had shipped, however no USPS tracking information was included in that email. Numerous further inquiries to order support to obtain the tracking information have been ignored, call-backs scheduled do not happen. No responses to emails or instant messages.

Suspecting that school closure was imminent, I was desperate to purchase laptops so used my debit card when PayPal wasn't working - so not likely I'll see my money back, unless Top Tech decides to do the right thing.

This company is fraudulent. It seems like they might have sent some product out in the beginning, but now, they aren't. They take your money, give you the same song and dance and then cut communication. Communicate the situation with your banks, file a case with the ftc and your local police department. It's time to work together to stop sam lorenz and this fraud.

On march 10, 2020 I purchased a Dell Latitude E5520 15.6" Laptop Intel Core i5 with ORDER # 2267. Packaged was not received within the suggested 2-6 days period. E-mails sent to Orders Support Manager Ms. Erica, A on March 19 and March 26. Response received on March 30 that item was shipped via USPS on March 26, 2020 but was not given track # so is unable to track package. April 4, 2020. E-mail was sent again informing your company that I still HAVE NOT received package. I still am patiently waiting and hoping to receive item I have paid for. Kindly look into this issue because it has been 25 days from the time I purchased this Item. Thank you and I am hoping that you could expedite shipment.

I ordered a laptop from Top Tech on March 18, 2020.

On March 22, 2020, I sent an email to "[protected]@toptechwholesale.com" inquiring why I had not received any information about the package's tracking or expected delivery date. On March 23, 2020, I received an email response to my inquiry from a worker named "Erica A." She wrote:

"After looking at your order it looks like this was a pending departure from our warehouse.

But I've gone ahead and placed this for an expedited shipment. You will be receiving your package within 2-3 days!

We really apologize for the delay and inconvenience."

The package was set to be shipped via USPS as priority mail, but its USPS label was only just created on March 26, 2020. I am still waiting to receive this package.

As of this morning, March 31, 2020, the package is still sitting in Canton, Ohio, according to its tracking. I have contacted the U.S. Postal Service looking for answers, but the package is not yet in its possession. I have sent more than 45 emails to "[protected]@toptechwholesale.com" and called Top Tech Electronics' customer service line numerous times, to no avail.

I paid $260 for a refurbished laptop from this company and the money was drafted from my bank account long ago. I am unable to locate the option to cancel my order on the company's website/my order confirmation email.

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I need for Top Tech Electronics to cancel my order and pay me back the $259.99 that I paid for the refurbished laptop I ordered from the company on March 18, 2020 as soon as possible.

After filing a complaint with the BBB I eventually got an email offering a replacement piece of junk for the piece of junk they originally sent me.

Since this was my only option I agreed and was told in an email that they had already sent me a return label which was not true, as I received no label in the mail of email and emailed this back to them and of course never heard another word.

If this sam guy put half as much effort into refurbishing his products as he does BullS___ing people he could almost be legitimate.

either. Wish I would have seen this compliant board earlier. Contacted them again for tracking number which they are unable to provide etc. Told them I need to cancel my order so they said someone would contact me from their billing and of course no one did.

In the meantime I have called my credit card company to block the purchase and will see what happens.

If everyone on this thread has been scammed this company should be blocked from even having a Paypal account, reported to FTC as well as Google Ads

Ordered a Dell Latitude Laptop weeks ago... Chat room says delayed to to Corona Virus but other companies are shipping! Sorry is not acceptable with no delivery date estimate or refund! Horrible Company ethic and Lacking Customer Service. Won't buy from again or refer to anyone! Buyer beware! Order # 2204

I ordered a Dell latitude for $149.99 and never received it. I called you access number and the lady cancelled the order on March 20 and the refund has not appeared on my Visa card. If this is not resolved I will be forced to take other auction. My e-mail is bl.[protected]@hotmail.com I would expect a quick response
Bruce Thompson
p.s. my order number is 2124

Paid for it and have received many messages from so called help desk.
saying it shipped but won't provide me any tracking #.. this smells fishy and I have talked with my State Attorney about getting my money back.

I've order from these scam artis never recieved purchase or refund! I Keep getting the run around through emails and such . When I do get a reply they're always giving me a different date it never comes so I ask for a refund and I'm told they cant give me a refund do to it already being shipped!

I had purchased an Apple Ipad Pro 02/12/2020...it is now 03/18/2020 and i have yet to receive the ipad I ordered. I've been reaching out via email and phone, took a good month to even get an answer back. And even when I finally got someone to "help" me, they said they would expedite the shipment and that it would arrive this week, 03/16. NOTHING! The tracking info still says it is located in Ohio, it has not moved ever since I made the purchase.

I know now, from reading all the other complaints, that i'm not the only one who is dealing with this kind of issue...this website should be shutdown and marked as a scam! I paid well over $300 for this Ipad and I have a feeling I won't be getting it back.

*** THIS IS NOT A REAL COMPANY ***

SAM LORENZ IS A HIGH TECH CON. WEBSITE LOOKS GOOD, IT SHOWS YOU THE PREMEDITATION. YOU WILL GET NOTHING BUT RIPPED OFF HERE!

Bought a computer that never came and just got the same digital automated run around everyone else seems to be getting too.
Sam Lorenz and toptech electronics is a criminal endeavor designed to steal money from people online. They should be arrested and convicted for this intentional criminal behavior .

[protected]@yahoo
Email me here if This company has ripped you off too.
Together we can do something about Sam Lorenz and his Fraud.

toptechwholesale.com FRAUD, SCAM, CON.
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Toptech Electronics, FRAUD, SCAM, CON.
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Legacy Media Solutions, FRAUD, SCAM, CON.
Life-Line Technologies, FRAUD, SCAM, CON

Ordered via their website on 3/6/2020 with a promised arrival date of no later than 3/12/2020. When product did not arrive, I checked on it via their online Chat, and was told that it would ship on 3/13 and that they would send a tracking number on 3/14, and that it would arrive on 3/16. The tracking number was never sent, so I checked again via the online Chat and was told that it did not ship, but would arrive by 3/19.

At this point, I stated that I wanted to cancel the order for a full refund, and was told that it had already shipped and would arrive by 3/19, even though I had been told earlier in the same Chat that it had not shipped. They claimed that it was too late to issue a refund, to which I insisted that they cancel the order and issue a refund. Now they are not replying to my Chat attempts, and have not confirmed that they will issue a refund. VERY SKETCHY!

Feb 28, 2020 ordered laptop never received a receipt nor a tracking number nor a status nor anything proving I even bought a laptop, but they took the $197.00 the next day said free shipping in 3-5 days for orders above $99 dollars been calling for 9 days and seem to talk to same woman you can barely hear and understand.

This company said first off delivery on Wednesday than Friday than Sunday even though I told them never see deliveries on Sunday by any post office officials in our neighborhood. I am furious and I am telling you it is not worth the hassle leave this company alone don't buy anything anything from them unless in person,

I ordered a Dell Latitude E6540 laptop from Top Tech Wholesale on February 12th, 2020. As of March 7th I have still not received my order. I've called customer service three times and each time they said they would expedite my shipping and it would come in "2-3 days". I called the post office today and they told me they can't find anything with the tracking number they provided me. I am going to speak to my bank and see if they can help me as I am sure that asking this "company" for my money back directly will be a fruitless battle. Steer clear.

Don't order from these people or you won't receive your product and your money will be taken! I ordered a Dell laptop on February 10, 2020 and still haven't received it. Got a tracking label showing that the item was never shipped or delivered to the shipper. Talked to them over the phone and they claimed that it was shipped but had problems with shipping and should be receiving in 3 days. It's been over 2 weeks and haven't received yet. Got another promise that it's been shipped and tracked it but still shows that shipper is waiting on them. I'm done! My bank seeing to me getting a refund period! They are scammers and will rip you off! Beware buyers or you'll be next! It won't happen again!

Ordered a laptop from these scammers, it was a 5530 dell that was suppose to be upgraded to 8 megs of ram and have a 500 g SSD hard drive and a 2.6 mgz processor. Lighted keyboard and office 2016.

It took several emails and 17 days for it to finally arrive, and its a piece of junk.

1.9 ghz processor, standard hard drive, 4 mgs of ram, 2016 office that will not open or load, NO light up keyboard, and while running it has an awful Oder, that smells like its burning up!

Of course they have not answered any of my email attempts to contact them.

I ordered a laptop over 2 weeks ago and still have not received my order or not getting any responses back from the emails and text I have been sending so am now going to contact my bank to collect my money and going to file a complaint with the better business bureau and any other organization that has to do with purchasing online I'm starting to believe this company is a scam

Waiting and waiting and waiting. For a laptop I ordered 3 weeks ago. 3 times now I have been told by customer service that I would have it by a certain date and that day comes and goes with no laptop. Today customer service said they would call me as soon as they were done with another customer. That was 3 hours ago. Have left numerous messages with the company via voice mail and text.[protected]@gmail.com #1710web