I had my motor home in their shop for repairs an they tryed charging me for repairs they did not do to my RV, an while it was in their repair shop the people that works for them or thje company stole everything of mine that wasn't nailed down, plus they damaged the slide of my RV an now I had to hire a attorney over it outside of SC cause the attornies in SC will not be bothered by it...
The complaint has been investigated and resolved to the customer’s satisfaction.
We had our awning damaged in a storm on July 5th, when it collapsed, it also made a small scratch on the side of the RV. We sought out Tony’s RV, shortly thereafter, for repairs and brought our RV out to them to complete an estimate, take pictures, send to insurance, and order new awning for repairs. The owner, Aaron along with an office person, Rebecca came out and looked at the RV and took pictures. Not long after, we received notice from the insurance company a claim had been filed, followed by funds for repairs. We asked that the replacement awning have LED lights built into it and we would pay any difference that the insurance company didn’t.
At the beginning of September, after not hearing anything from Tony’s RV, we called to find out what the status on our work order was. We had to completely remind Rebecca of our RV, the meeting and taking pictures of it, etc. After catching her up to speed, Rebecca said the awning has been there and we could bring the RV in on Sept. 17th for repairs, and that it should be completed within the day. We let her know we would drop it off on the afternoon of the 16th and pick it up on the morning of the 18th, which would provide plenty of time to complete service.
On the afternoon of Sept. 17th, Rebecca called me and said the RV was done and we could pick it up anytime. We said we would be there the next morning for it… We arrived the next morning to pick up our unit and Rebecca had no recollection of calling me and informing me that our RV was ready. She had an attitude with us when we let her know we were there because she called us! Aaron joined in the conversation in saying that the RV was, in fact, not ready because Rebecca sent off the claim to the insurance without Aaron completing a “red sheet” on the work order (he does the write up on all work orders). No one called us to let us know any of this. He let us know that it would take another day or two to complete the body work that was left out of the claim.
Now keep in mind…. we live in our RV. We have reminded Aaron and Rebecca of this each time we spoke with them as being displaced from our home is a large inconvenience for us.
Long story short… they kept out of our RV for 9 days! Again… we were kept out of our home for 9 days! We kept being put off for one reason or another (the paint didn’t match, the paint was blotchy, etc). When we finally were able to pick it up, no one took the time to go over the new awning operation, they tried to overcharge us by $1000, we asked for our propane tank to be filled and it was only at 3/4 tank, and the LED lights were a simple light strip stuck to the side of our RV (most of which is hidden by one of our slide outs). And to top everything off, their work was messy and there were wire trimmings all over the inside of the RV.
We have been as patient as possible with Rebecca who, in my opinion, is inept and has no sense of customer service. When we paid our bill and picked up the RV, she wouldn’t even look at us and Aaron just came thru the front office to assist another employee and gave us a “hey, how’s it going”. We really felt as though they just wanted our money and wanted us out of there.
I spent some time wondering how to address my issues with everything that took place. I would have sent a simple email to the owner, but since we were actually dealing with the owner and he clearly didn’t care, I’m left with only the option of leaving a public review to warn others and recommend seeking service elsewhere.
This is a horribly mismanaged company full of inept employee’s and a lack of customer service! I will never use this company again, for anything! Save yourself a lot of money and a long drive and seek our a better RV service company to work with.