TNT RESORTS reviews and complaints

On 7/22/09, I was online looking for hotels for Gatlinburg, Tennessee. The website I found was Tntresorts.com. Thinking they were a legit hotel company I called to get more information. The guy I spoke to described the hotel I was after and said they are offering discounted rooms to people who are willing to take a preview tour of a new hotel. The tour takes about 90-120 minutes of your time. I said this vacation will be with my wife and 5 year old child, so I don't know if I'll be able to do that, so he kept on by saying the preview is just to get word of mouth out about our hotel, it's very "kid friendly" and "family-oriented". The name of the new hotel is the Grand Crown Resort. I gave my credit card and was transferred to a person to verify everything, my total was $200.97 for 4 days, 3 nights at the Eagle Ridge Resort, charged to my Visa credit card. He read through the rules incredibly fast and asked if I understood everything. I said can you repeat the last part, what happens if I don't show up for the preview tour? He responded with I will be charged full retail price of the room. I said that's not a problem and he said to wait for a confirmation letter in my e-mail. When the e-mail came, it was nothing like what the people on the phone had said. It's actually a timeshare presentation, which would not be okay for my 5 year old son with autism. The grand crown resort we would be touring, is not even near the address where our REAL meeting would take place, 2703 Teaster Lane, Pigeon Forge, TN. I then called to find out the Grand Crown Resort is not even under construction. I called an hour after the initial call was made and a rude lady said I have to wait 48 hours to hear from our cancellation manager. They also add a thing in the confirmation letter that states THEY CAN CHANGE YOUR HOTEL/ HOTEL ROOM if they wish. So you don't even get what you request and what is described! At this point I mentioned my child's disability and asked about a refund. She said that because it wasn't thirty days before my arrival date, there is no refund. It wasn't mentioned that a refund is impossible if your trip is 2 weeks away. After I recieved the call from the cancellation manager, he made it clear that I agreed on "recording", and that I cannot cancel, he could re-schedule it for a later date whenever I choose. They call this an open-date package, and I assumed I could call back and set something up within a year. Today I wake up and I'm being charged the $200.97 to my credit card, so I call to ask for more information because he was definitely not clear in stating that I would be charged right now for a trip that's not even set up yet. The lady I spoke to was extremely rude, I could never get a refund because I was not in the thirty days. I told her that these were special circumstances because of my son's disability and if I wasn't lied to completely on the first phone call I would have never signed up. She repeatedly let me know that there is no refund possible and if I contacted my credit card company that they would play the tape of my oral agreement. I said well then you can also play the first tape where I'm completely lied to, and she said we have no data of that tape. I've contacted my credit card company to let them know I'll be disputing it within a couple of days. No one should deserve to go through this, I will do whatever it takes to shed some light on this company's practices. They misrepresent a timeshare presentation to sound like a tour of a hotel and I unknowingly trapped myself into the sale because my arrival date was never 30 days before my call. They trick you into clicking confirm online by telling you that you might not make your dates if you don't click to receive your hotel confirmation which is different from your letter confirmation but they are attached in the same e-mail? PLEASE DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD they will say anything to get it from you then you are trapped. http://www.tntresortshelp.webs.com is a posted copy of my complaint sent to the BBB and the FTC.

On 7/22/09, I was online looking for hotels for Gatlinburg, Tennessee. The website I found was Tntresorts.com. Thinking they were a legit hotel company I called to get more information. The guy I spoke to described the hotel I was after and said they are offering discounted rooms to people who are willing to take a preview tour of a new hotel. The tour takes about 90-120 minutes of your time. I said this vacation will be with my wife and 5 year old child, so I don't know if I'll be able to do that, so he kept on by saying the preview is just to get word of mouth out about our hotel, it's very "kid friendly" and "family-oriented". The name of the new hotel is the Grand Crown Resort. I gave my credit card and was transferred to a person to verify everything, my total was $200.97 for 4 days, 3 nights at the Eagle Ridge Resort, charged to my Visa credit card. He read through the rules incredibly fast and asked if I understood everything. I said can you repeat the last part, what happens if I don't show up for the preview tour? He responded with I will be charged full retail price of the room. I said that's not a problem and he said to wait for a confirmation letter in my e-mail. When the e-mail came, it was nothing like what the people on the phone had said. It's actually a timeshare presentation, which would not be okay for my 5 year old son with autism. The grand crown resort we would be touring, is not even near the address where our REAL meeting would take place, 2703 Teaster Lane, Pigeon Forge, TN. I then called to find out the Grand Crown Resort is not even under construction. I called an hour after the initial call was made and a rude lady said I have to wait 48 hours to hear from our cancellation manager. They also add a thing in the confirmation letter that states THEY CAN CHANGE YOUR HOTEL/ HOTEL ROOM if they wish. So you don't even get what you request and what is described! At this point I mentioned my child's disability and asked about a refund. She said that because it wasn't thirty days before my arrival date, there is no refund. It wasn't mentioned that a refund is impossible if your trip is 2 weeks away. After I recieved the call from the cancellation manager, he made it clear that I agreed on "recording", and that I cannot cancel, he could re-schedule it for a later date whenever I choose. They call this an open-date package, and I assumed I could call back and set something up within a year. Today I wake up and I'm being charged the $200.97 to my credit card, so I call to ask for more information because he was definitely not clear in stating that I would be charged right now for a trip that's not even set up yet. The lady I spoke to was extremely rude, I could never get a refund because I was not in the thirty days. I told her that these were special circumstances because of my son's disability and if I wasn't lied to completely on the first phone call I would have never signed up. She repeatedly let me know that there is no refund possible and if I contacted my credit card company that they would play the tape of my oral agreement. I said well then you can also play the first tape where I'm completely lied to, and she said we have no data of that tape. I've contacted my credit card company to let them know I'll be disputing it within a couple of days. No one should deserve to go through this, I will do whatever it takes to shed some light on this company's practices. They misrepresent a timeshare presentation to sound like a tour of a hotel and I unknowingly trapped myself into the sale because my arrival date was never 30 days before my call. They trick you into clicking confirm online by telling you that you might not make your dates if you don't click to receive your hotel confirmation which is different from your letter confirmation but they are attached in the same e-mail? PLEASE DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD they will say anything to get it from you then you are trapped.

I knew that I was in trouble after checking-in. I recived a phone call at 1645 on a Friday afternoon telling me that I did not meet all the qualifications but I could still stay. I still try to call these stiff neck people and just they wouldn't listen to reason. To stay at Eagle Ridge Resort you have to have a household income of $70, 000 or more. Now their telling me that I make less, but my income tax confirms that I make a litte over that amount. I still went to the presentation and they would not even talk to us. I made notes and kept phone numbers of contacts because I just knew that these stiff neck, rude jacklegs would charge us the full amount and they did...
We are in the mist of disputing the charge. I wrote a three page letter going over the quilifications and requirements one at a time showing how we filled each requirements with supporting documents to prove this. I'm waiting to see what the Credit Card Service will do but It is a no brainer.
DON'T USE "TNT RESORTS" OR IT'S OTHER NAME "VACATION RESERVATION CENTER" DON'T LET THEM NEAR YOUR CREDIT CARDS. I WOULDN'T BE SUPRISED IF THEY USED OTHER NAME TO BOOK VACATIONS. IF A COMPANY USING MORE THAN ONE NAME TO OPERATE UNDER, THEIR UP TO RIP YOU OFF!

They got me too. I booked a trip with them and then changed my mind two hours later. It took me two days of leaving messages to finally get in touch with a [censor] named Tina. She yelled at me and wanted to charge me a $39 cancellation fee even though the trip was still weeks away. What the heck for? That's stealing! She played me a tape of a woman reading me the fine print at fast speed after taking my credit card number as evidence of my complicity. Then when the [censor] Tina came back on she yelled at me some more and then hung up on me. I promptly called my credit card company and reported the fraud and they agreed to dispute any dollar amount they tried to claim towards the large sum on hold on my account. Now I'm making it known everywhere. Tina can suck it.

tntresort got my wife ann i to, they are now going under the name vacationshop.com.

tntresots got my wife and me to, they are now going under the name vacationshop.com in pigon forge.

These people are [censor]! I'm completely baffled how they are still in business.. They will lie, cheat, scam, and otherwise take complete advantage of you! They will tell you everything you wanna hear to get your credit card number... DON'T GIVE IT TO THEM! They neglect to tell you all the criteria you must meet to "qualify" to stay at the piece of [censor] hotel.. Yvette was the "lady" we talked to in our first attempt to gather information which she was very helpful, pushy but helpful.. So after a couple days of searching and researching we decided to do it.. We call back even ask for Yvette so she will get the commission then [censor] starts to hit the fan.. The ghetto trash won't give me any information with out my credit card number, when i tell her I'm not giving it to her without getting details she claims without my card number, she can't see if i "qualify" for the package.. We'll I slam down the phone realizing the scam I about fell into.. Some guy who barley speaks english calls back trying to "mend the fence" claiming he will speak to the management team to get us qualified due to the fact we are engaged and not married. Now I understand why they would want couples to be married due to the fact of attempting to sell a time share.. Thats fine, but when you read that rooms can not be refunded, if you don't qualify your [censor] outta luck, and the way they try to bend you over, you not only feel taken advantage of but it's complete [censor].. So glad we didn't give them any information.. We ended up getting a room right up the road for $10 more a night, without any of the "criteria" and presentations.. We WILL be stopping at the hotel we almost booked through tnt to explain how we will never stay with that hotel or one that is in anyway associated with them or tnt.. So thankful we realized what was going on before we booked our room..

A total rip-off company. We lost over $800. I am calling the Better Business Bureau to get them black-listed. Please be sure to do the same so this company can't keep ripping people off!

horrible trip !they ripped us off too.t hey even cancelled our reservations after the second day ;which the got paid up front of our credit card in advance.they then charged us $98.32.fooor our last night. weluckyly had this amount on our credit card. they told the hotel to lock us out of our room and put our luggage in the lobby !we were told by the resaourt grand crown that they fired tnt .resorts for the way they were treating there tourest .so read reviews before you book with tnt resorts thanks for reading this ! the beardens from bham ala.

My wife and I have traveled ti the Pigeon Forge / Gatlinburg area for the last 25 years or so. We loved the area and we scheduled 5 days and 4 nights in Gatlinburg on Oct. 5, 2009 for $160, and that was a good price. I was charged an additional $33 for taxes for the four days.
The motel we stayed at was the COMFORT INN. The first motel on the right as you enter Gatlinburg. DO NOT STAY THERE! The motel was 40 feet from the 4 lane highway. Noise level was so high that standing on the front balcony having a conversation was impossible. The room was outdated. The bathroom was so small that you had to move against the wall in order to close the door. I was bit seven times during the night by bugs. The breakfast consisted of hard boiled eggs, donuts, bagels, muffins, juice, coffee, dry cereal, and bread for toast. The elevator was stuck between floors and the fire department was called at 7 AM to free people trapped on it.
As for TNT resorts...they are a bottom ### sucking company that thrives on innocent people! Now pay attention when I say that there is a room a little bigger than a 2 car garage with about 30 tables and four chairs to each table. This is for a reason. The NOISE is so loud that you can't think! You concentrate on the salesman words and can't hear half of them. Everyone is trying to yell over the other person. There are no partitions. BE FORWARNED... YOU CAN NOT THINK AT THIS NOISE LEVEL!
These salesmen are trained in what to say and how to say it. You ARE required to listen to a 90 minute sales pitch which turns into a 3 hour session! They double team you during the presentation. The salesman asked me whether I would like to pay for a room in a motel or own a part of a resort when I travel? My answer floored him. He repeated the question three times and for the third time I said "THE MOTEL" This man went bonkers... He started to ask me the question a fourth time when I grabbed my cup of cola and slammed it down on the table in front of him.. Giving him a nasty evil eye I asked him if he understood ENGLISH and why he kept asking me the same question when I answered it three times and would not change it.
He sat there for a moment and got up. Before he left the table he said he would be back in 120 minutes. That's right! We sat there for the next 20 minutes playing "X and O's" and listening to my wife's cell phone which had music on it.
Another salesman came over and said that he noticed nobody at our table. I said go ask the dummy over there because he didn't like my answer to his question. He apologized and asked what he could do? My wife told him in no uncertain words that we have never been treated so rudely in our lives. That the salesman was nothing more than a child by expressing his attitude towards us and if he expected us to purchase into the resort he had another thing coming. He asked what he could do for us? I said we wanted to leave immediately.
The problem arises in this cost... Let's say the resort cost $7, 000 to join. A quick way to figure cost per month and total cost is using $16.67 as a base multiply this by the number of thousand. Which is this::: $16.67 X 7 equals $116.67 per month times 72 payments and that equals $8, 401.68 and that includes interest. BUT WAIT! There is a maintenance charge per year and let's say that is another $500 per year times six years. And now the total is $11, 401.68 for the same six years! GOT THAT? Lot of money for a resort. When will you get the cost down you ask? Good question. In 20 more years you still are paying a maintenance. fee of let's say $500 a year and of course it WILL go up! Let's keep it at that 500 dollars and give it 20 more years. That's $10, 000 my friend plus the 11, 401, 68 and that gives you a total of $21, 401.68 total...That's $823.14 a year for a resort vacation. And if you want to stay somewhere else, you have to pay an additional fee of between 20 dollars to 50 dollars a night... TNT RIP OFF RESORTS>> V.Stankiewiz Warren, Ohio

On 7/22/09, I was online looking for hotels for Gatlinburg, Tennessee. The website I found was Tntresorts.com. Thinking they were a legit hotel company I called to get more information. The guy I spoke to described the hotel I was after and said they are offering discounted rooms to people who are willing to take a preview tour of a new hotel. The tour takes about 90-120 minutes of your time. I said this vacation will be with my wife and 5 year old child, so I don't know if I'll be able to do that, so he kept on by saying the preview is just to get word of mouth out about our hotel, it's very "kid friendly" and "family-oriented". The name of the new hotel is the Grand Crown Resort. I gave my credit card and was transferred to a person to verify everything, my total was $200.97 for 4 days, 3 nights at the Eagle Ridge Resort, charged to my Visa credit card. He read through the rules incredibly fast and asked if I understood everything. I said can you repeat the last part, what happens if I don't show up for the preview tour? He responded with I will be charged full retail price of the room. I said that's not a problem and he said to wait for a confirmation letter in my e-mail. When the e-mail came, it was nothing like what the people on the phone had said. It's actually a timeshare presentation, which would not be okay for my 5 year old son with autism. The grand crown resort we would be touring, is not even near the address where our REAL meeting would take place, 2703 Teaster Lane, Pigeon Forge, TN. I then called to find out the Grand Crown Resort is not even under construction. I called an hour after the initial call was made and a rude lady said I have to wait 48 hours to hear from our cancellation manager. They also add a thing in the confirmation letter that states they can change your hotel room/hotel if they wish. So you don't even get what you request and what is described. At this point I mentioned my child's disability and asked about a refund. She said that because it wasn't thirty days before my arrival date, there is no refund. It wasn't mentioned that a refund is impossible if your trip is 2 weeks away. After I recieved the call from the cancellation manager, he made it clear that I agreed on "recording", and that I cannot cancel, he could re-schedule it for a later date whenever I choose. They call this an open-date package, and I assumed I could call back and set something up within a year. Today I wake up and I'm being charged the $200.97 to my credit card, so I call to ask for more information because he was definitely not clear in stating that I would be charged right now for a trip that's not even set up yet. The lady I spoke to was extremely rude, I could never get a refund because I was not in the thirty days. I told her that these were special circumstances because of my son's disability and if I wasn't lied to completely on the first phone call I would have never signed up. She repeatedly let me know that there is no refund possible and if I contacted my credit card company that they would play the tape of my oral agreement. I said well then you can also play the first tape where I'm completely lied to, and she said we have no data of that tape. I've contacted my credit card company to let them know I'll be disputing it within a couple of days. No one should deserve to go through this, I will do whatever it takes to shed some light on this company's practices. They misrepresent a timeshare presentation to sound like a tour of a hotel and I unknowingly trapped myself into the sale because my arrival date was never 30 days before my call. They trick you into clicking confirm online by telling you that you might not make your dates if you don't click to receive your hotel confirmation which is different from your letter confirmation but they are attached in the same e-mail? My resort package confirmation number is ts116517.

Supposedly I was talking to customer service but they do nothing to service a dissatisfied customer. I was completely polite and nice until they were rude with me.

my family and i booked a williamsburg va vacation with tnt, and the hotel was nothing like they said it would be. we requested a refrigerator because we have a child who still drinks milk, we get there no refrefrigerator in either of the two rooms we booked. two of the children we traveled with have asthma so i asked for no smoking rooms got there the rooms and hallway reeked of cigarette smoke. my sisters got to their room and it was filthy old food on the floor, the bathroom was dirty. to top it all off i was told that my husband and i would be provided with transportation to the timeshare showing, when i called the front desk to find out what time we needed to be ready they had no idea what i was talking about. so yes please be careful when you book with tnt resorts they will tell you anything to get your money