T-N-T Carports
reviews and complaints

I ordered a metal building from TNT Carports at the beginning of March, 2021. I was told 6-8 weeks for delivery and installation. They were given a $2000 deposit. My check cleared on March 5th. Covid hit and TNT was given a bye for a few months. Fall of 2021 arrives with no delivery or scheduled date. Spring of 2022, I was told my building would be delivered sometime soon. In July, I was told that I had not provided the color option(a lie). A week later, I was told my building was on a truck. I called several times for the rest of the summer and into the fall of 2022. As recently as October, I was promised that the install would be before winter. It did not happen.

Enter spring of 2023. NONE of their phone numbers will connect. I have filed with the BBB and the NC Department of Justice - Consumer Complaint Division.

I want the building soon or a full refund of my deposit. It has been almost 26 months!

My husband ordered me a carport from TNT carports in September 2020. To this date I still do not have my carport. I talked to them all summer long and they told me they were working on getting done. My next door neighbor ordered one a couple of months after we did, Their carport got installed a couple of weeks ago. I called and asked them what was going on. They told me they would call me when they were going to install it. I calleI them on Friday and asked the question again. I was told the installer department was closed down until spring. I asked the women when I was going to get mine done. I was told not sure. It will be 3 years since it was ordered if I get it than. I do not want a refund, I want my carport. The price has gone up so they would love to have me cancel it. they have h ad my deposit for this long. The company is TNT Carports, phone number is [protected]. They also have a web site. What can I do now?

I have been waiting for over a year for my shop door and I get the same answer "we will call you 3 days in advance" after well over a year I asked for a refund and was told they don't give refunds even though they didn't do anything. they are extremely rude and unprofessional. SHAME ON YOU GUYS

Ordered a carport on June 30th 2021. Was told by Steve Hawks that I would get the carport in Vermont by the fall as I explicitly told him it was for alpacas. Started calling in early October. No response at all. I have made well over 20 calls to the Vermont scheduler over a 3 week period. Emailed the installation supervisor who ignored me. Made a complaint to the Better Business Bureau. They accepted my complaint but nothing from TNT. Salesperson will not help me and says he has nothing to do with installation. Stephanie the installation supervisor finally answers my call and assures my that I would hear back by the middle of the following week. I left her several more messages after that time frame went by. No calls back. I finally reached her and expressed my frustration and she acted like I had only contacted them a week prior. I even left a voice mail for the vice president of the company. Stephanie eventually stated that I could not get my carport until May. I have attempted to reach out to many other people in the company. No response or acknowledgement. Stephanie emailed my son that my order is cancelled. What does that mean. I want a refund of my deposit. No one will communicate with me.

Placed carport order last summer and gave $500 deposit. Installation was not schedule for nine months after repeated calls. Sales person asked me to cancel the order for full refund which I followed up. I was promised full refund in two months. After two months and no return calls I involved bbb and company promised I will get refund in two months. After two months I involved bbb and now bbb gave up as well. I a writing as many reviews for now and will follow up with small claim court next. Intention is to get my deposit back and let other folks know about this fraud company.

Hi, I ordered carport since 02/10/2021 and still yet not received & installation

Thanks,

Contracted with TNT carports on 10/13/2020 to enclose carport that they had originally installed! Was asked for deposit and given a four week time frame! While this time period was quoted during Covid pandemic, after four week period was up began using this as excuse! After having to finally contact North Carolina BBB, TNT after just one week shy of four months, called to schedule job. Was promised crew would call at least thirty minutes prior to arrival. Crew showed up unannounced! On site less than ten minutes and stated they could not complete job! This was on January 5, 2021! Today being January 12, 2021 and still no response from TNT! Feel that this is no way for a company to treat its customers!

Ordered the first week of May, was told it would be 6-8 weeks. (On hold, the computer voice said it would be 2-4 weeks, but when ordering, they said that was only for local orders). I had heard online and from a friend that it would be longer than that, but since I ordered so early in the year, maybe it wouldn't be that bad. After several phone calls (with rude reps) I ended up getting an installation appointment the 3 week of October. 24 weeks later. 24 WEEKS later, lol. They changed the installation appointment 6 times over the course of 10 days.

My brother has bought carporter from Tnt Carports in the beginning of August. He got the wrong size and returned it on the next day. But it was August, 10th and after this date my brother heard nothing from the seller. The company misled the rep and told that he needed to wait and haven’t provided any details. They didn’t communicate and it made the problem even more difficult. Please, be careful with them and better don’t waste your money, time etc.

Ordered one TNT Carport through www.carports.com on August 28, 2014. On that day, I was told 2 to 8 weeks waiting time. It has been 13 weeks, and no carport. After numerous phone calls over the past two weeks, sometimes being put on hold forever, sometimes being disconnected, sometimes talking to Daniela in scheduling who told me many times she would call back and never did, I finally got a hold of a supervisor on Friday Dec. 5, complained profusely, and, miracle! I got a delivery date for this morning 7 a.m. Monday December 8. No one showed. I called again, was put on hold, called again, the line was disconnected, called again, left a message at the NY scheduling office, called again, and I finally got a hold of Daniela who said the installing crew could not come because it had rained on Saturday where they were supposed to load the carport! She added she will call back ( I have heard this from her many times before, she never calls back). I heard so many weather excuses over the past 2 weeks, this one is only the cherry on top. I am tired of spending hours on the phone, holding, getting disconnected, getting no response, just the eternal runaround. I will turn to the BBB to complain. Think of how many people are losing workdays just waiting for these people!
Do not buy from TNT, and stay away from carports.com as well! (they were no help at all); you will lose time and money, and gain only frustration.

We purchased a building from TNT Carports on 1/30/2013. TNT carports scheduled installation of building on 2/13/12. The building was installed except for the roll up door. Then installors stated they did not bring hangers to install the door and would return in 2 weeks to install door. They never showed up. Contacted TNT carports and rescheduled installation of door on 4 times. Each time reassured that installors would show but never did. Today, 4/8/13 in the am, still no one knows why the door has not been installed. Customer service rep explained this time that she would have to contact a manager to get a refund. And it is no surprise that we have still heard nothing from TNT Carport. A roll up door that is laying on the ground does no one any good. TNT carport has received there money and I have still not received what I payed for.

We placed an order in Novemeber for a carport to be enclsoed as a garage. It took 6 weeks for them to schedule installation-on THEIR schedule, not mine. They were to be there on Friday at 07, showed at 5 pm on a Friday, asked for balance to be paid in cash, not check to company as previously agreed. They completed the job the next day; only to realize that the building is not level (legs are adjustable for the 3 inches of height needed on the back corner) even after they went rummaging through our personal areas to find wood scraps to use as shims. When we called them back to correct, it took another 5 months and they again showed at 5 pm when they were to be there at 07. Told my husband they can't fix it, and to F*** off! The building now leaks because the roof is warped due to being off-square and forced panels. We called and told them we dont' want it and to come get it. Again, we are told they will be there on Friday morning; put my life on hold for htem to show on Saturday at 10 am. I had re-scheduled appointments from Friday and told them they had 1 hour to take it down without leaving a mess. They said, "Oh well" and left! TNT is in NC and uses contractors (who speak little to no English) across the nation. The installers get paid no matter what and TNT doesn't realize or care that the installers bad attitude and poor workmanship is a reflection on the company itself. Steer clear and use a reputable company!

I purchaced a 20 x 21 carport in Bowling Green Mo about a week and a half ago. I was led to believe that the carport would be installed within a couple of weeks, because they had other installations in the area. I called North Carolina where the business is based and left messages to be called about an installation date. The phone number was provided by the seller, Auto Dynamics. I never got a return call and finally today I was able to talk to the lady who is in charge of scheduling and was told that they could not tell me when they would be in the state installing these carports, I was told the installers are from Iowa by the seller. I was also told by the seller that they had other carports in the area to be installed. The lady I talked with name Ceila said there had been no sales in this area other than mine. I cancelled my order and was told there are NO REFUND! Beware buying anything from this company. I would recommend that you shop elsewhere, I got burned for $108.51 and have no hope of recovering this deposit.

The TNT customer service department only knows conflict avoidance and shirks their responsibility to lower line staff--particularly schedulers. TNT is fast becoming a very disreputable company that cannot follow-through on their customer commitments because they are totally dependent and at the mercy of the installers with whom they subcontract. These subcontractors are unwilling to work in cold weather and typically have convenient breakdowns. If TNT thinks that this system will not hurt their business in the long run, and perhaps even in the near term, then they are kidding themselves. Hire experienced drivers to deliver to all climates, and employ regional installers who are not afraid of the elements! I am on my third cancellation, and have been given the breakdown excuse and inclement weather for travel, though no roads were closed and commerce seemed to be moving fine. Further, friends/neighbors/family all cannot believe the poor service of TNT. Word-of-mouth is really picking up to not buy from TNT, which will in turn cause sellers to find other companies that will not damage their images in their sales areas. Also, I think this company is ripe for a governmental review save just Better Business Bureau complaints. Consumers deserve the best service delivery and customer support--both of which are severely lacking at this company. An investigation is needed into fraudulent advertising and the so called no refund policy as mentioned in other complaints.

Contracted May 25, 2010 for installation of a carport. Conditions of sale were with in 60 days. Gave 10 per cent deposit. I called many times for a schedule of installation always handed to a different person, none of which gave a damn. After 60 days no carport was delivered, I canceled the order, and asked for a refund of deposit. No refund, and no return calls. I finally spoke to a salesman who said their policy is no refunds. So they don't deliver product and think they can say no refunds. If you seek a carport look elsewhere.