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1.6 61 Reviews

Tmart.com Complaints Summary

10 Resolved
51 Unresolved
Our verdict: With Tmart.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Tmart.com reviews & complaints 61

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Newest Tmart.com reviews & complaints

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1:01 pm EDT
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Tmart.com It does not work

Delivered in December 2019, I have just taken the camera out of the box to fit to my new car. I pressed the power button and it has remained stuck in the on position and will not retract. I have not interfered with the device in any way.
Transaction I.D. 12M692989T202541J

Request a refund

Andrew Russell
49 Gravel Lane
Hemel Hempstead
United Kingdom
HP1 1SA

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9:40 pm EDT
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Tmart.com sku: 86005381, sku: 86ts9059, sku: 86ts8740, several others

Order #: 190806B5ULQUOrder Date: Tuesday 06 August, 2019
Order #: 1907313JRUJG, Order Date: Wednesday 31 July, 2019
Order #: 190812UNRBMC, Order date:

I ordered & paid all of these items to be delivered at 937 NE 122ND ST, 08/12/2019
I am not in the USA for at least a year. Might be longer. I waiting for these items before departure. Tmart insist i pick them up at the post office, while that is simply not possible because i am not in the USA. Lately they do not reply anymore. I would advise anyone to think well before buying anything from Tmart.com.

Howard Brouwn, phone 305.974-6404

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1:01 pm EDT
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Tmart.com not receiving order#181216kctgct, sku8630195 ordered 12/16/18

Checked with usps tracking #rp135119520cn and it says last tracking 1/7/19 it is in transit to next facility. Please let me know what I should do? Thank you. My e mail is [protected]@gmail.com. I also contacted usps customer service at phone number 1800-275-8777, and they told me there was nothing they could do, it must be lost. They told me to contact tmart.com and reorder.

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Is Tmart.com legit?

Our verdict: Tmart.com emerges from Complaints Board's rigorous review process as a business with pronounced trust issues, calling into question its legitimacy. Customers are advised to take comprehensive precautions and conduct in-depth research before any form of interaction with Tmart.com.

Tmart.com earns 21% level of Trustworthiness

Low Trust Caution: Complaints Board finds Tmart.com with a 21% trust rating. Suggest safeguarding personal information when using.

Based on our evaluation, Tmart.com has resolved only 16% of 61 complaints, indicating a severe lack of commitment to customer satisfaction, trustworthiness, and responsiveness. This may suggest that the company is apathetic or disinterested in addressing the opinions and concerns of its customers.

Tmart.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

The website belonging to Tmart.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

We conducted a search on social media and found several negative reviews related to Tmart.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Tmart.com. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
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12:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Tmart.com has left an official reply on this complaint.

Tmart.com violin

I ordered a violin on Thursday, August 16th and it arrived on Tuesday, August 21st with the strings cut and the headrest broken, and overall just poor condition I am very disappointed because I have been waiting a long time for a violin and your website claims to be the best. the costs it will take to repair the violin will amount to more than its cost. i would like a refund so i can buy this item on a better website or a new violin in good condition. thank you

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9:37 pm EDT
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Tmart.com I did receive two batteries this morning that I thought were the right ones that I had ordered but they were not.

These two batterie s have the numbers 18650 and the ones that weredelivered are numbered 18650 B ! The are one full inch shorter than the18650's I have and none of the two does work. I suspect the top contacts are too short to reach the bulb . I wrote a snailmail letter with pictures and copy of the address label to Deptm. CA 11W124, 18551 Arenth Ave, City of Industry, CA 91748 to the address where the shipment came from. Did I do the right thing ? I like to get the two proper 18650 batteries. Please help !
Horst Pokorra, Oakhurst, CA 93644

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3:44 pm EDT

Tmart.com non working / pretend radar detector

I have owned several radar detectors over the last 30 years. Some good. Some not so good, but this one is simply just a toy. It's made to look like one, but it's not even working. It makes random noise (as if it's pre-recorded). Both times I have passed by police actually pointing a radar gun at me, it did not make a sound(!). Next problem, the audio is so cheaply made it is nearly impossible to understand what's being said. And lastly, whoever designed this forgot to create a windshield, mirror or dash holder for it, and included a flimsy rubber mat to lay it on(!). Every time I run over a bump or have to press the break hard, it's flying of my dash, hitting the windshield. WTH?If I had a pre-teen grand son, I suppose I could give it to him to put on his bicycle to play with, but I don't, so I am asking you for my money back. After you arrange for pre-paid return label, I will gladly drop it off at the post office sending it back to you.

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10:20 am EST

Tmart.com jjrc mini elfie

JJRC mini Elfie was a Christmas gift that doesn't work. After downloading the app and connecting to wi if the brand new product didn't fly. No life off one off th front propellers doesn't spin consistently. Tried charging the battery still didn't work this product may need to be discontinued. To many things you have to do to make it work and it didn't come with a carry on bag.

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10:02 am EST

Tmart.com I have ordered the same product twice and have yet to receive either order.

My first order was on Nov. 27, 2017. Still not received. Ordered again on Dec. 11, 2017. Still not received. Order #171127K4E3RJ. Would like to have the product or my money back. Will be satisfied with either. There is another tracking #SYBPS00117750 which does not work. Attached to it is a company wanting to sell me a home page or something of the sort. Help

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6:28 am EST
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Tmart.com wrong item

Nothing positive can be said about these people.
They sent me a wrong order and just imagine what I felt: I wanted for my order to arrive for 2 months and when I opened the package what did I see? Yes, the wrong item I have never ordered!
I was extremely infuriated and wanted to throw it away, but I understood that I had to ask for a refund, I didn't donate my money. Unfortunately, it only means that I have to spend a long time on hassling with them regarding shipping (at my expense) and a refund. I don't wanna do it, but I am forced.

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10:29 am EDT

Tmart.com employee problem

I am tired of shopping with my husband and when we walk in the cd music area this girl named kayla keeps flirting with my husband and somehow she calls his name says hi filimon and right in front of me and giving him phone no telling him where and when her break and lunch and when she gets off wk and what car to meet her at.this is not the first timee my husband says shes wanting money yo go to motel for extfa cash and dhes been trying for almost a yr and two other people i know shes done same thing to their hus.bands. and thats uncomfortable to come shopping.because we love shopping there and now i font eant him to go alone there

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2:34 am EDT

Tmart.com be aware!

Don't buy anything form them. This company is awful.
Every day it makes me feel terrible. I ordered an item in the beginning of August and it hasn't been shipped yet. It's under process. Just unbelievable that it can take such a long time. I didn't order a car.
Talking to them is absolutely useless, all they say is that I have to wait for them to ship an item as soon as it's in stock. It was in stock when I was ordering it.
What a shame!

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8:13 am EDT

Tmart.com fluke 15b multimeter

Dear Sir or Madam,
I received my Fluke multimetre yesterday and it doesn't work right out of the box. The package was shipped in a plastic bag, from China as I understand it. Does Tmart expect a delicate electronic testing tool to travel half way around the globe in a plastic bag without being damaged? There is no visible damage to the tool itself so it must have something internally wrong because it won't even turn on. The package it came in has definite signs of damage however. Checked batteries, they are not the cause. Also there is English several places on the package but there is no English manual. Waiting for your reply.

Mark Davis
Order #170826BBBDXK

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4:39 am EDT
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Tmart.com transceiver

I bought a 1 X M318 Car Bluetooth V3.0 + EDR Transmitter with FM & Hands-free & USB Charger Black
[protected] * 1, and my order number is 170723XYKKRB, but when I got my product and try to run, but it is not working. No display is working and it is not contacted with my car, because no display shown on this product, I have checked my car port with other product it is working, it means which product I have bought from tmart is not working.

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2:10 am EDT

Tmart.com order nr.170508eapuhf, did not receive it.

Hello! I got an e-mail (on 13.05.2017), that my order is shipped.
I checked tracking number and looked my order up on the website. It says that my order has arrived in Latvia on May 31st, but it has been sent back to you a long time ago.
Tmart did not return my money! I have written to tmart several times and have not gotten a decent answer! I have been patient, but this is not ok anymore!

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1:56 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Tmart.com product never received and no refund either

I ordered on tmart website a 1.1"oled screen spo2 heart rate monitor fingertip pulse oximeter and paid ca$43.40 in september, 2016. (order no: 1609198gtsm7).

Being very busy with travelling because of work, I completely forgot to track my order. when I realized I never got the product, I decided to contact the tmart, and below you will find the company's answer.in other words: you pay for a product that you never received and you can not have a refund either. who protects the customer in this case? imagine how many more customers never got their products or money back? can$43.40 is not a low amount not to receive it back.

Tmart's answer:

"dear valued customer,

Thanks for your letter. it is my pleasure to help you.
According to our policy, we are unable to refund your money or reship the item to you since it has exceeded 180 days.
Hope you can understand that.
Your understanding is highly appreciated."

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Resolved

I wrote to the company's complaint email and they decided to re-ship my product so the situation has already been resolved.

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7:26 am EDT

Tmart.com Tmart is a complete joke!

This company Tmart is a complete joke! I have purchased headphones from them and did not received any confirmations or tracking number.
Customer service ignored all my messages and gave me no information regarding my order status.
A lot of time passed and my order never showed up and refund was not given. Instead of giving me my money back they charged me again! That was done without my permission!
I demanded a full refund and of course there was no response.
Tmart is a fraud, don't buy anything from them!

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4:45 pm EDT
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Tmart.com Downloading tmart images onto my picture files

I had a live chat yesterday with belly and she was not able to help me and did not understand what i required.I am a returning customer and have not used tmart services for 2 years.in that time i have forgotten how to download an sku number and how to copy the sku images into my computer files. I was also told that your company does not have a telephone service. If i was able to talk to one of your operators, we could fix this situation easily and quickly. Would you please telephone me @(Aus)[protected] or email me a phone number to [protected]@gmail.com so that i may ring you. The phone number on your website +[protected] is disconected
Regards barry miles

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11:55 pm EDT

Tmart.com Drone

After being sent a defective Drone and then being asked to repair it myself I asked for a refund and they sent me a shipping label, but will not give me a full refund. I have written several times and they come up with a different lame reason why they will not give all my money back. They have terrible customer service and do not have a full understanding of English, not to mention the lies. DO NOT BUY FROM TMART !

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Update by genewgene
Apr 09, 2017 12:06 am EDT

They said they would provide a refund, and after returning the defective drone, they only gave a 80% return. After several messages, each time giving a different lame reason in broken English, they will not offer a full refund. They don't keep their word and give you the run around.

DO NOT BUY FROM TMART!

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12:37 am EDT
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Tmart.com Paiement non reçu

Bonjour,
J'ai commandé le 27.03.2017 a95x amlogic s905x quad-core. J'ai été débité sur mon compte bancaire de 27, 74 €. Je n'ai pas eu de confirmation par email et je n'ai pas d'information depuis. 28/03/2017
Le débit de mon compte bancaire : achat tmart.C 27 27/03 -27, 74 € immédiat x0638.
Pouvez vous vérifier et m'envoyer ce matériel.
Merci

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5:51 am EST

Tmart.com I bought a clock from Tmart and did not receive it.

I bought a clock from Tmart and did no receive it. I tried to reach Tmart myself but they never bothered to reply. Then I found some reviews and to be honest I was terrified! Since I wasn't able to do anything myself I decided to ask PayPal for help and opened a dispute.
Several weeks passed and still no result, PayPal is trying to help me, but they were ignored by Tmart. There is something wrong about this company. They literally stole from me and now they try to hide. I would not recommend this site to anyone and I hope that they'll be out of business in the near future.

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