T.J. Maxx
reviews and complaints

Hello my name is Christine Leyva. Known as Chris at Dover De HomeGoods store. Here is my complaint. I gave all to opening this store. I was always on time, and always showed up to work with dedication to my position respect for my managers and my work family. A week before Christmas I was cut 3 days because of logistic issues. On day 3 we had a meeting with store manager before being cut. He explained that Tjx corp never promised us anything. He told us if we didn't like it to bad. He went on to tell us that since we are backroom he has nothing in the store for us to do and to clock out. He then started making threats about a very small issue that took place 2 weeks before this meeting. Then he tells us if he has to address another issue it will be bad for all of us. This was an issue over some cardboard and who should have cleaned it up. He goes on and on with his threats and how Tjx never made any promises to us and he doesn't have to explain anything he does to us. He made such a big deal out of the cardboard situation that he ended up talking about it for quite some time and then went into a big conversation about us wasting tjx payroll with this hour long meetinv where he did ALL the talking. Whenever we try to defend ourselves he goes on to tell us that we were not promised anything. Another complaint is an employee comes into work smelling like illegal drugs marijuana and the mgr smells it as well as the customers but he just continues to allow bim to come to work stoned and reeking of weed. This person spends the first half hour walking in circles complaining about his tough life and also complaining about what hasn't been done.
I have quit my job with you due to the constant payroll issues, the employee who gets to come to work smelling like weed stinking up the store. I quit because 3 days a week before Christmas was taken from me and I am capable of doing it all in the store. Thats when he starts on us about our availability and what position we were hired for but had absolutely no problem with us cleaning the store when the cleaning lady left due to health issues. He said it is your job and you must do it. Then he is telling us we can only do a specific job and if the truck doesn't show then oh well clock out. His lack of consideration for our time is a complaint as well. He shows up at a minute before we have to clock in every morning he has to open. We are all on time and he gets to roll in late? So unprofessional. We are on time. Why can't he be on time? Then he has to adjust our time because he is late. I love my job at HomeGoods and leaving was hard. I want to be with my team and do my job but it is impossible if I am constantly being told we made you no promises.

Hello
I'm a driver for Lizama carriers/Foward Air
I deliver to TJ MAXX/ Homegoods all the time. This is my primary Job (How I make my living) I am writing you today about a manger you have at one of your stores in Lake Jackson, Texas store #601! The manager or assistant manager goes by the name Brea or Breeia she is an African American female. Was very rude yesterday when I called to give an eta on a delivery. I later talked to the operations manager that happens to be there at the time she was a jewel 💎 just great. Brea on the other hand could not help me, could not or did not understand store policy and precedures form delivery. When this store gets delivery's all the time so I don't understand why I could not have communication on matters pertaining to delivery. As a driver I am courteous and polite when I encounter staff. This woman told me "I cant help you with the delivery times, show up when you show up I won't be here I leave at 6 pm I'm not concerned". I'm glad I later talked to an operations manager to get a better understanding of when someone would be there to receive he merchandise and verify seal and cut lock off door. Ok this business I cannot have merchandise in verified, or left in attended. So I try to arrive in time for someone to verify if not I will have to wait until such is done so per my company policy. I asked that this person be retrained in these areas! I was not always just a truck drive I have 2 degrees in my other professional field, so I don't like to be talked too stupid like I don't have a brain in my head!

Thank you
Kedrick Jones
[protected]@gmail.com
[protected]
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The rumors about Maria the manager at tj maxx nanuet ny that she's only nice mainly to Spanish employees (well some) she's a horrible manager & I'm upset I cannot find hr number to contact them I've waited too long to say anything & constantly was told to open my mouth I was wayy too nice trying to not interfere with ppls jobs but she's interfering with mine Im not sayin I need crazy hours but im a great worker & have been rewarded on a few occasions or spoken to about how my work ethic is loved I have mouths to feed & bills & this woman is ruinin a lot due to her unexcused attitudes for no reason I've even heard ppl around me saying how much they wanna get her

December 7, 2018

Re: TJ Maxx Synchrony Bank Account Number XXX...9407

To Whom It May Concern:

I am writing to express my dismay in how the TJX organization has inappropriately caused havoc with my credit rating. Apparently in the spring of 2016, I opened a TJ Maxx credit card to purchase approximately 100 dollars of pillows from a Nashville TN store. I never received the credit card nor did I ever receive a bill. Over 18 months later, I received a bill for nearly 300 dollars from a collection agency. I spent over one hour speaking to TJ Maxx customer services. I was badgered on the call repeatedly telling me it was my fault and there is nothing they would do. Interestingly, I have never had such an incident in my life and pay the ENTIRE debt on ALL credit cards monthly. I also repeatedly stated to the TJ Maxx customer service supervisor that I never received a card nor bill, so how would I ever know that I owed anything. I then called the collection agency who advised me to officially appeal through them and not settle at that time, which I did. There were no further correspondences until August of this year when another collection agency, Portfolio Recovery Associates, sent me a larger bill. We mutually decided on a settlement of $246.41 so that I may have the case closed. Enclosed attachments will provide evidence of this transaction. Unfortunately, in this entire process, TJX has reported this incident to all three credit reporting agencies, Trans Union, Equifax and Experian. As this was TJX's initial error (and I still settled at an amount much higher than my initial purchase over three months ago), I must insist that TJX should remove their report from these three credit agencies effective immediately.

Sincerely yours,

Lisa A Kachnic, MD, FASTRO
Chair and Professor
Department of Radiation Oncology
Vanderbilt University Medical Center

12/5/2018 around 2pm

I have a complaint to make about an employee at La Canada, Ca TJ Maxx store. Her name is Kisha I believe. I brought in a cart full of clothes to try on ( about 15) at the dressing room downstairs. Without a greeting, Kisha rudely said "only 10 items". So I divided the clothes in pile of 10 and the other 5 in another cart that was in the dressing room entrance. Kisha let all other shoppers behind me in the dressing rooms while I patiently waited. She then started counting 10 items at which point she demanded that I hold the clothes while she counted. I did not like her rude attitude, so I told her to just put the counted clothes in the cart instead of having me hold them in my arms as she wanted to pile the counted items onto my arms. I thought this was rude and told her so, at which point she called over another employee jeering at me saying, "did you hear that?" to that employee and smirking. She then called over the manager despite my saying I didn't want to speak to a manager, I just wanted to try on my clothes and leave! She said "No I have to call my manager". I just simply couldn't believe her rudeness and spitefulness. I was then forced into a situation to explain the situation to the manager, while she looked on mocking me. I don't want anybody's job to be taken away because of a complaint. But I believe Kisha needs to be retrained in dealing with customers, or be alerted of my complaint. She has no business in inconveniencing customers to hold items, or to force customers into speaking with a manager even against their wish to do so. This is just rudeness and spitefulness that I have never experienced before.

So I bought a pair of boots a few months ago and I put them on for the first time time today, after 3 hours the sole fell off the left one and the right one is about to go . I have never been so embarrassed as I was in town and I tripped and then had to get a taxi home cutting my day short . I don't have the receipt but am sending photoes . Very unhappy, from Sam Clark .

Recently purchased a great Vince jacket from the runway dept. with a tag on it. Once you remove the red tag you can not return the jacket. Problem is you could not easily remove the red tag at home so it was another visit to the store to remove. At the store there was no apology from the manager for the inconvenience. Just...I removed it with no problem. What an inconvenience to the customer!

11/28/18 My check was declined. Certegy apparently uses profiling. I have an 830 credit score, never bounced a check, have an excellent credit history and yet, my check was declined. I stood there 15 minutes and was totally humiliated as the manager talked within ear shot of everyone in line. I will no longer shop at your stores and will make sure others no about your unfair practices.

TJ Maxx in Lexington, Sc The manager will not allow employees to buy Rae Dunn merchandise. There is a group of women that wait outside for the store to open so they can get this stuff. The manager of the store is in contact with these women and informs them when the stuff comes in. The manager also holds the stuff for these women. If there is no new stuff then there is no line waiting outside. She also opens the store 20-30 minutes early so these women can come buy this stuff. Corporate needs to investigate this stuff and if it means to stop selling Rae Dunn then that's what needs to be done. Just let you know if I'm ever back in the store at 9:30 and I'm threatened or cussed out because they think I'm trying to buy there stuff I will take this to the next level.

My Daughter is looking for the RD red santa cookie jar. All stores in Alabama have a team of people that wait till opening and are vicious and they buy All everyday. I thought I would try to find it in GA. 3 cities and all stores that carry RD say teams of people are there everyday. I just want to surprise my daughter and buy it for her for Xmas. I am on a fixed income and can't afford the prices these teams of people are reselling for. Its just not fair. Why can't we just go to avRD website and buy it. So sad.

I am a employee at Home Goods. The ADA (Americans with Disabilities Act) states that guide dogs and service dogs must be allowed to all public accommodation. Most guide and service animals walk on a leash and in a few instances are carried. Very few guide and service dogs need to be pushed in a cart. Guide and service dogs may be allowed in some areas of a store if their presence is unlikely to come into contact with food, food packaging or preparation. To invite all pet owners to bring their animals to our store then to come sit in our carts where we place food items is against FDA guidelines. To invite them to sit in our carts where innocent children touch the surrounding area is disgusting. Please limit inviting all pets to our store to your legal obligation of allowing guide and service pets only.

I just left the TJ Maxx store in Russellville, AR (11/6/18 approx. 8PM) and I am extremely mad about the experience I just had. I spend anywhere from $300-500 every month in this store. I brought a Home Goods return to this store tonight for a refund. Their policy is to accept the return as long as you have a receipt and tags are in tact, which it WAS. This was a Parisian House mirror for 39.99 purchased on October 11 so it was well within the 30 days for a refund as opposed to store credit. The only issue I had was that the bottom left corner of my receipt was torn off but ALL of the numbers along the bar code, the date, everything could be read clearly. The young man working the cash register looked at it and stated he could read everything he needed clearl for a return, but the young lady who was working as the lead clerk stopped him, a short black girl with braids. This girl harasses me every time I bring something back and in general is always rude and unfriendly. It'd be quite different if I were doing something wrong but she targets me every damn time. She took the receipt back and spoke to the manager on duty, tall skinny white girl with long dark hair, darker complected and wears lots of make up. She took FOREVER, so long the guy associate had to call her on walker, and finally came back and said only could I be given store credit because the receipt could not be read. The guy associate stated several times that he could read everything he needed. I said it's been less than 30 days and I will not accept store credit especially since everything at the bottom on the receipt can still be read clearly. She called the manager up to "speak to me" and she said the bar code could not be scanned so I had to take store credit. Now, Please don't treat your customers as if they are dumb. I stated that the code on the bar code could be typed in, and she then said we can't see the date. I laid the receipt on the counter, pieced it together and could very clearly see the date of October 11, etc, etc. I could be wrong on this, but I would think once you type the bar code in that it should bring up everything else on the receipt even IF the other parts of the receipt couldn't be read, since it brings up the item numbers and prices and all. Really? I mean did they think I was forging a fake receipt or what? I declined store credit. I spend way, way too much money in that store to be made to feel like a liar or that I am doing something wrong when I wasn't, and I am not a liar either, so this was not appreciated. I am smart enough to know my rights and I shopped in that store way too much to not be aware of policies and when I am not being treated right by certain staff. I say shopped, past tense, because I will not shop there any more. That's too bad because I love TJ Maxx and thought the Russellville store was one of the best in the state. If I do decide to shop at TJ Maxx again, I'll drive the extra miles to another store, which is too bad, because that won't be near as often or near as much. That was beyond ridiculous of an experience for no reason.

I went to TjMaxx and bought a sweater for my dog that needed up being too small. I go back the same day to exchange for the larger size. I leave, the cashier didn't even give me a receipt. I walk all the way back inside to be told by my cashier and the manager (who has told me false truths before) that I do not need to exchange them and that they have the same barcode, so if I wanted to return them later I could using my old receipt. I go in three days later and am told that my item isn't on my receipt. Ridiculous. The whole time nobody said sorry or looked me in the eyes

My name is Yessica Lopez, I'm Mexican American. Whent to this location to by a Pink Blouse to wearing tomorrow ( BREAST CANCER DAY ) in my Work, and have two off you team floor member follow my friend and I, made ask feeling very uncomfortable, we hear what they said maybe they think we don't speak o understand the lenguaje.
Service representative (just like anyone else) deserves to be treated with respect and dignity. When you call for help, their job is to help you. And, if they do a lousy job of it, it has nothing to do with their race, religion or color of their skin. It's because they are either not properly trained to help or the company they work for made a bad hiring decision.Racist comments are made for two reasons: hate and ignorance. While ignorance is not a valid excuse, if the comment is not motivated by hate, I would advocate for a different approach. As offensive as a comment may be, how it is handled should be based on the reason behind it.
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Email Customer Service Email Template

Sender Name = Janet Wong

First Name = Janet

Last Name = Wong

Sender Email = [protected]@yahoo.com

Message = I have gone to the Anaheim Hill's ca store several times looking for Rae Dunn in the morning. I have spoken with corporate and it is policy that they push Rae Dunn only in the morning. The managers at this store are very rude and refuse to put out before opening. One of the managers told my friend that they won't put Rae Dunn out in the morning because he doesn't like that people wait out front. For the people that take the time out of their day to shop at this store that is not fair. Please make sure that they are following company policy and pushing Rae Dunn before opening.

Site ID = tjmaxxmobile

Inquiry Type = In Store

I bought a ring from your store on rolling oaks blvd Kissimmee around 1 month ago. I paid just over $50 for it in the clearance. Since I have had it 6 stones have come out of it. I'm most disappointed. This shouldn't happen. I no longer have the receipt for it as it was just what I was looking for and a perfect fit. I never for one minute thought I should keep a hold of the receipt because half of the stones would fall out within a few weeks. I have attached photographs to show the faulty ring.
I eagerly await your response.
Mrs Melissa Thomas

I have spent a fortune in your stores on Rae Dunn. Being a daily shopper, I have seen very shady practices at all stores.
Employees hold tanks in the back until their favorite customer comes into the store. They hide merchandise. They bring out items and hand to the customer or family member.
The policies Implemented are not being followed. Some stores even wait until the opening Dunners leave and watch us pull out of the parking lot before pushing it out.
This just isn't working. The only people getting their hands on the RD are the employees and up sellers. That isn't fair and you have lost many customers because of this.
Whatever policy is in place, clearly isn't followed.

I have been a faithful TJ Maxx shopper for many years. I went to my local TJ Maxx on Tuesday(10-9-18) to find a carry-on suitcase for my husband. I was browsing the make-up aisle and I noticed they had Stila liquid eye shadow. I opened the box to see what color it was because the color was not visible and was yelled at by the lady working the dressing room to not open boxes. I asked her how I was supposed to see what color the eye shadow was. She told me I had to take each make-up box to the cashier and have the cashier open it. I have bought TONS of make-up from TJ Maxx over the years and have never been told this. She yelled all of this to me from about 15 feet away in the dressing room. I picked out a few eye shadows I would like to see and picked out a suitcase and I got in the check out line. Once I was there, I asked the cashier to see a manager. The manager told me that yes, it is their policy to not allow customers to open make-up boxes. I asked her why there was no signage stating this policy. She said they are not allowed to post a sign. WHAT? That is your store policy but you can't post a sign? Instead you have employees yell at your customers? I had the manager open the 3 boxes of liquid eye shadow but I only ended up buying one. The cashier next to mine made to sure to tell my cashier that she needed to open the suitcase and check the inside. I was livid at this point. There was a security tag on the zipper so you could not even un-zip it and put stolen merchandise in it like the cashier was insinuating. If my husband did not need a suitcase for a trip the next day, I would have left without spending a dime. I won't be back any time soon.

Credit limit was decreased out of no where with no notice. Was told it was due to ‘inactivity' - which would have been two years maybe with no purchase but with continuous payments. Was told that I could request an increase back to where it was. I have had cards UP my limit but NEVER lower it. Especially with such a petty reason. It does not make me want spend my money on their companies. It makes me want to decrease my money to them even more. Terrible experience.