Tires Plus Total Car Care
reviews and complaints

Went to tires plus in delray beach florida due to my engine light being on and requested an engine diagnostic. A complete diagnostic was done instead and provided over $3000 in "necessary" repairs. I got my keys and left feeling like a scam had been attempted on a female customer. I took my car to another shop and in 1 hour the problem (engine light) was addressed and causes were explained to me in laymen's terms. I normally went to tires plus in lake worth, florida where I got excellent service and felt safe that I was receiving honest service. I will never go to tires plus in delray beach florida again so I won't have to feel like i'm being scammed for any reason. My repair was done for $40 and I was on my way. Even an emergency room visit addresses the specific issue and works toward a diagnosis for that issue instead of doing a body scan to reveal other issues. Of course a diagnostic on a 2003 vehicle would show a plethora of issues. Due to the fact that I maintain my vehicle, I knew the list of repairs were false and didn't need to be done expeditiously as the tech implied. I shared the print out of repairs from tires plus to the mechanic who completed the service I requested and he looked at me in bewilderment. Especially during this pandemic it's shameful to prey on customers with unnecessary repair costs to maintain business inventory and/or job security. Tiires plus delray beach florida - beware!

Purchased a set of prime well tire 05-18-2019 they wern't balanced right and made alot of road noise paid 630.00 I set up a appointment they exchange the tires and I put on good year tires the price was supposed to be 635 out the door but the girl [censored]ed me charging me 98 dollars I will never go there a gain I am posting on my bulletin board were in live in a retirement community 1 mile from the store and trust me mark my words you will feel the affects of [censored]ing me over

At an Iowa Tires Plus Store: Best Tire Price put in writing on their web site state they will match any locally advertised price on tires.
I have been a customer for 9 years at this location. I happen to want to replace my Michelin Tires with another set of Michelin. I do all the leg work for the Price Match Guarantee and after speaking with 3 store employees (whom all state they are a manager), & who all had told me something different, I speak with the District Manager whom states, "We don't price match tires that we don't carry." I also told him none of the other 3 "managers" mentioned this to me. I asked, Where in their advertisements is this located? He could not tell me. False Advertising!?!

On May 4, 2019 I was scheduled for an oil change at 11:00 am in Grandview, Missouri. I take my car there as I have many times before for the same service. Once the service was done, I drove on to my next destination which was approx. 17 miles away. As I was nearing my destination, I heard something dragging. I pulled into the parking lot and there was this black piece that was partially connected to the bottom of my car and the other part was lowered touching the ground. As I looked down on the ground a gentleman came over to ask what was wrong and I told him that something fell from my car but I wasn't sure what it was. He looked at it and asked had I recently had my oil changed and I told him that I did just a little while ago. He told me that was a guard to protect the car from catching things from the ground and that I should call the company back. I did. Kimbro is who I spoke with when I called Tireplus of Grandview back. He said to drive it back. I told him what the gentleman said about mot driving it, but he said it would be okay, and if there's any damage, they would replace it. Well I drove it back those 17 miles and this other guy (Andy) from the store waited on me. I told him what happened and also said what I was told by Kimbro. He took the car back to the garage. I watched through the glass as he zip tied the part to my car. I asked why did he do that, he said, well your car is old and that part was already worn down. If I have any more trouble to bring it back. Well, the piece fell down again today and once again I spoke with Andy. He started talking the same old thing about my car being old, etc... I told him that I have take my car to this service center for years and I've never had this happen. I also said that it appears that someone evidently didn't know how to put the bolts back meantime the piece is damaged by now. I also asked, it you do a thorough check of the car like you claim, then how come it wasn't told to me that some of the holes were worn? He said, well we might've missed it. I told him I want this resolved and he said I would have to call tomorrow cause he was busy right now. This is the first time I've had such bad service from this service center. When they broke my windshield a couple of years ago, the store manager was so concerned and he made me feel like it was a priority unlike Andy who seems to be making excuses for a problem I didn't have. He didn't even offer any apologies for my troubles that are not not still resolved. Resolution: I want the part replaced like it was, not ziptied. Grandview, MO Store #244230 Workorder#161909 And I really don't want to have to conduct anymore business with Andy.
[protected]@aol.com (Vanessa Cunningham)

About a month ago we hear a rattling and a high pitch squeal under our truck, we took it to Tires Plus Indian harbor beach, Florida for them to take a look at. They had it 4 hours and said its a loose shocker bolt and the heat shield was loose, we paid them and they said they had fixed it.
Upon leaving we heard the same noise so we called them back to take it in again, as we got there the engine light came on, he got his OBD meter out and it gave a catalyst error code, he said its probably them going bad so we left it for them to do a 2 hour catalyst systems check that cost $140.
We called them up asking if they had found out what it was, he said that the catalyst was bad and need replacing and would cost $940 to do it all.
He said they would call me back to tell me when they could get the parts from Orlando, which would take a few hours and to do it if we wanted to go ahead with it, so I said ok. But the price had jumped from $940 to $1200.
He called back about 30 minutes later and said that they could have it back to me by late afternoon and the parts was already at there shop. I thought it was funny as he told me earlier that they would be coming from Orlando and take a few hours.
When I picked it up the shop was closing and was seen by Jeff and he said the trucks fixed now and gave me a price tag of $1429. He told me that they didnt include things prior.
When I got into my truck it had the same noise as it did when I left it, so I called them back the next day and told them its not fixed . So we went to the shop and was told by the guys at the front that basically I was a idiot and was fixed and blew us off. As from the video, sounds terrible. And still isn't fixed This service is very bad

9/30/18 Went to the Tires plus location on 577 Dekalb Industrial Way location in Decatur GA to have my tires rotated and was told that one of my hubcaps was broken and they didn't want to try to put it back on without breaking it. The hubcab was not broken prior to me bringing it there and it seems like every time I bring my car to this location something gets broken. I was told by Zenobia North that she would call and let me know before the store closed too see if they had gotten the hubcap and I received no call.

I called this morning and spoke to the manager who later called me back and told me that they would probably have it for me on today or tomorrow.

My in cabin air filter was changed 3/30/18 at your location and the handle had come off the glove compartment and I opened the glove compartment for them and explained very carefully that the handle had been broken and showed then how to get in. Week after I had had the In cabin air filter I tried to access my glove box and the latch was broken all the way off now I can't enter my glove box at all.

No one had the decency to tell me that it was broken and you can tell they tried to force it open because there were scratches.

What I would like to see happen if for TiresPlus to do is pay for a new glove box.

Sincerely,
Maleia Lewis
Unsatisfied Customer

I went to Tires Plus on McCarron Blvd in Sparks, Nv to have Spark Plugs changed. they charged me $355 for new plugs, which turned out to be the wrong style plugs. They were not Ford plugs, and the service manager was aware of it and told me they were the only ones available. I am not a mechanic and did not know what that meant. The check engine light would not go off, so I had to tow my car across country to Florida where I have moved. When I had the car checked, the mechanic I went to said the spark plugs were wrong and that was why the light would not go off. They charge $200 dollars for all new plugs and 2 new coils and said I got ripped off if they had installed the correct Ford plugs, but REALLY got ripped off considering they were the wrong plugs completely. I think I should get a considerable discount considering the problems and costs I have endured because of the incorrect spark plugs. They had access to ford plugs.

Purchased a new Alternator the Alternator went out brought the truck back they fixed the Alternator then tried to charge $255 for replacing wires. Went outside looked under hood of truck they never replaced any wires arguing with someone he went to talk to several other people in regards to the situation comes back with no exscuse this is unacceptable and I'm not paying for work
That was not done this is a rip off.

It looks to me like they use the old bait-and-switch program. I ordered tires online for the exact make and model year and everything of my truck and they gave me a price of $500 and some odd sense as out the door price which included everything. When I came in for my appointment, they showed me how much the price would be the tires changed and the new price came up to $650. They told me the online program didn't measure my car correctly. They tried to use the tires I ordered before. I said I need to get the truck through one winter I do not need to pay $650. They did a bait and switch.

I and my wife have been a customer of Tires Plus located at Southside Blvd and Touchton Rd. Jacksonville Fl. for over 15 years purchasing tires and having routine maintenance done over the years. Recently my wife picked up a nail in her rear tire and took it to this location to have the tire repaired and to have her tires rotated as we purchased the tires from this store. The person on duty told her that the tires were over 6 years old and it was against the law for him to touch the tires, (The tires have plenty of tread and are not rotting) . He informed her it was dangerous to drive on the tires and he sent her back out on the road with the nail still in the tire as he would not even change the tire with the spare.
I took the tire to Tire Kingdom located across the street they pulled the nail out of the tire and put it back on with no charge and no lecture on old tires. Needless to say Tires Plus has lost our business.