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4.4 3456 Reviews

Tinder Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from Tinder with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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A
11:18 am EDT

Tinder tinder

Well I literally got banned for nothing I'm not a perv I don't harrass people I have no understandwhatsoever of how this ban came about I've used the app for years and never had a problem. Would very much like some form or resolution as I didn't do anything just woke up to a ban . I would love to have my account restored and at the very minimum what rules did I break because I read all the fine print and I haven't broken any. Yet guys can go around harassing women or shagging half the cityand that's fine to you guys but God forbid someone follows your guidline's I guess you you better throw a ban their way. What's wrong guys is it because I refuse to rate you well tbh if this isn't resolved I will but I will be resounding 0. I could understand if I did something wrong but I didn't and if you had a look you'd see that too

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W
5:34 pm EDT

Tinder banned

I have only been using this app for 30 min. I have had no contact with anyone on the app. My profile fit the guidelines yet when I went to log back in it said I was banned. I reread the guidelines and my profile fit without going against it.

I would like to be unbanned and inform of why my account has been banned.
This happned april 23 2019. My account was signed in by my phone number.

Waynejr.[protected]@gmail.com is my email.

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D
6:12 pm EDT

Tinder online dating site/app.

Hi, recently joined the Tinder online dating app and within 3 wks i started conversation with 3 guys of interest. Investing time and cost leading to future meeting each other that has now been lost as i went to jump back online to set up the meet and found i was banned. My account locked out of.
I contacted via email and was advised that i had breeched their terms of agreement and they take such violation very seriously. My account will not be reversed. No explanation was given as to what i had done after asking for proof of violation.
I have since heard of others who have had the same happen to them... banned without provocation and no refund of their subscription. Appalling and extortionate of the tinder app company, where i believe their botts program is defective in picking up violations.
Not happy! Missed opportunities here! Wasted time and money!

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D
8:59 pm EDT

Tinder banned for absolutely no reason

I haven't been logged into my account for about 2 months maybe longer and when I tried to log in it said I was banned. I went over the guidelines and I'm more than sure that I didn't break any rules. I just dont understand. Itd ne great if you guys gave me a specific reason but no. Is there anything that can be done could you guys review my profile? I'd just like to know why I was banned.

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A
10:04 am EDT

Tinder tinder banned me thrice within 24 hours

I tried logging in to my tinder app on Wednesday night & realized I've been logged out & banned, I opened another profile 1am this morning and I got banned opened another at 11am & now I've been logged out, I really want to know what the issue is, is someone reporting my picture, profile or my I.P address is being flagged...This is so unfair, this is a dating site people meet banter and have fun without being judged & shouldn't be banned except for really strong allegations...

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S
6:30 am EDT

Tinder I got banned without a reason and without an explanation.

If I had a subscription it would not have been refunded. This happened on the 17th of April 2018. I just logged in to find screenshot saying I was banned. It seems an appalling way for this company to behave to not give a reason, I would recommend nobody ever pays to use this site as you can have your account cancelled at any moment and no refund offered. Not to mention all the contacts I have lost, including one girl I really liked, no I will never see her again, for no reason at all.

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C
3:54 pm EDT

Tinder tinder account

Hello,

I downloaded the app yesterday since this morning I've had trouble loading the app I've reinstalled it a couple of times, attempted to make a new account etc, I've lost my matchs for nothing but still won't let me log on once I actually can log on my profile picture doesn't show up neither does option to swipe left or right.

Can I please be shown on to fix this please highly annoying

Kind Regards,

Caitlyn

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K
2:42 pm EDT

Tinder tinder

I have been trying to log into my account but it keeps telling me to enjoy me youth. It thinks in 14 which I was in the early 90's. I can assure you I'm in my forties and have wrinkles on my wrinkles. The remember friends the first time round and I have actually partied like it's 1999 back in 1999. I even visited the US in 2004 in my twenties not -1 that your app think ls

I can prove my age by emailing a passport of driving licence. I don't know what has gone wrong but I contacted customer services and I've had no response. Please can you reinstate my account as there was someone I was talking to that I actually would like to meet. Thanks.

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10:55 am EDT

Tinder being banned from tinder

I have been using tinder for years and have made many friendships and met lots of great people through it. A few days ago a man sent me a risky message and I replied. Recently I logged back on to tinder to find I was banned. I had violated the terms and conditions - even unintentionally. I apologize for breaking the policy of the app because I do respect the ideals of tinder. I regret responding and know now it's against the rules and it will never happen again. By reaching out to you I hope to hear back and possibly be considered to be part of the community again. Thank you! -Deanna

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L
3:52 am EDT

Tinder tinder

Email trail as follows. I just want subscription I pad for a friend cancelled. Jacob is taking no action.

On Wed, 3 Apr 2019 at 6:31 pm, Luke Mckenzie wrote:
This is the reference can you please ensure subscription is cancelled.

Reference code:
TNDR.93d88442-b543-4f76-ad0c-a0d499722d73

Restore token:
RT.749120b5-52e9-4042-a43b-0068f964bf91

On Wed, 3 Apr 2019 at 12:24 pm, Tinder wrote:
##- Please type your reply above this line -##
Your request ([protected]) has been responded to. For additional help, simply reply to this email.

Jacob (Tinder)
Apr 3, 4:24 AM PDT

Hello,

Thanks for following up. If you subscribed to Tinder Plus on Tinder.com and aren't able to access your account in order to cancel your subscription, we're happy to help.

First, please note that if you've deleted your account on Tinder.com, then the subscription that you purchased has been automatically canceled for you and you will not be charged again. You may restore this purchase at any time before its set expiration date. However, once it expires, you won't be able to access it.

If you haven't deleted your Tinder account, but you can no longer log in, please send us your order reference code. This code can be found in the the confirmation email that you received after purchase.

Thank you,

Jacob

lukermckenzie
Apr 3, 4:20 AM PDT

So can you please cancel the subscription wherever that may be that is associated to my email address? I do not have access to the account at all.

Jacob (Tinder)
Mar 30, 2:45 AM PDT

Hello,

You can cancel your subscription at anytime to prevent future payments. Please note that uninstalling the app will not cancel your subscription. To cancel, follow the steps below depending on your device and payment method:

If you subscribed via Tinder Online (Tinder.com):
1. Go to Tinder.com
2. Tap the profile icon at the top of the main screen
3. Go to Manage Account
4. Either disable Auto Renew or select Cancel

Note: After canceling your subscription, you will be able to use Tinder Plus or Tinder Gold for the remaining days that you have already paid for. Canceling your subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be prorated based on cancellation date. Deleting the app does not cancel your subscription.

If you're having trouble canceling your subscription, please let us know what device you used to subscribe, and we'll be happy to help you resolve this issue.

Thank you,

Jacob

lukermckenzie
Mar 27, 4:34 PM PDT

Im not sure we tried a few. I think it was on the web but i dont know if that is tinder web or tinder.com

Jacob (Tinder)
Mar 23, 2:41 AM PDT

Hello,

If you're having trouble canceling your subscription, please let us know what platform you used to subscribe to Tinder Plus or Tinder Gold originally (iPhone, Android, or Tinder web at Tinder.com), and we'll be happy to help.

Best,

Jacob

lukermckenzie
Mar 21, 5:17 PM PDT

It was not done on iTunes it was done on the website with a credit card. It's also not my tinder account. Can you please look into this properly.

Jacob (Tinder)
Mar 19, 6:22 AM PDT

Hello,

You can cancel your subscription at anytime to prevent future payments. Please note that uninstalling the app will not cancel your subscription. To cancel, follow the steps below depending on your device and payment method:

If you subscribed using your Apple ID:
1. Go to your iPhone Settings > [your name] > iTunes & App Store
2. Tap your Apple ID at the top of the screen, then tap View Apple ID (you might need to sign in)
3. Scroll and tap on Subscriptions
4. Tap the subscription that you want to manage
5. Tap Cancel Subscription

Note: After canceling your subscription, you will be able to use Tinder Plus or Tinder Gold for the remaining days that you have already paid for. Canceling your subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be prorated based on cancellation date. Deleting the app does not cancel your subscription.

If you're having trouble canceling your subscription, please let us know what device you used to subscribe, and we'll be happy to help you resolve this issue.

Thank you,

Jacob

lukermckenzie
Mar 18, 5:07 PM PDT

I paid for a friends first month of tinder so he could try it out. It's renewed now and is like to stop it. I can't reach them and so cannot get it cancelled their end. Can you please cancel the renewal against my card?

This email is a service from Tinder.
[09X8VE-7EEV]
--
Please excuse brevity or typos, sent from mobile

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R
10:44 am EDT

Tinder I was billed for tinder gold r218.49 today yet my tinder account has been deleted??

I deleted my Tinder profile roughly two weeks ago yet I was informed by Vodacom today (04.04.2019) that I have been billed R218.49 for my Tinder Gold Subscription - I subscribed to Tinder for one month (R189.99) on the 5th March 2019 but did not subscribe to Tinder Gold...yet I was billed ?

Please delete all Tinder subscriptions immediately as I no longer have a tinder profile.

I would appreciate it if you could confirm receipt of this complaint and confirm that all subscriptions showing on your system have been deleted.

Your assistance would be appreciated - many thanx.
roger.[protected]@gmail.com

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J
2:19 am EDT

Tinder banned after buying gold

I used Tinder for months and had minor issues but nothing horrible. I then bought Tinder Gold to get boosts and hopefully increase my matches, and within one week I was banned out of nowhere. There was no explanation, no warning of any wrong doing, I dont even think I had any matches at the time. I have contacted support and they have not helped nor offered a refund for this issue, hence me filing this complaint.

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M
3:57 pm EDT

Tinder my plus account

I've been talking to customer support for more than 1 month, nobody can solve my problem.
I have a tinder account since 2014. This year I changed to plus. After a inconvenient episode, my phone was stolen, I was not able to restore my plus again.
Every help I get it from support says the same: restore your purchase, reinstall the app.. like an automatically answer, despite I've saying that is not working. It says: You have an active account. I can't find this active account.. I can't delete it.. I just ask for support to delete all my accounts and give my plus back! More than a month and nobody help me.. it is really frustrating... believe me. I paid in a single payment of 350 reais (almost 100SD).

Please if someone see my message, contact me.

Maurício. [protected]@gmail.com

Sincerely

Mauricio.

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J
1:47 pm EDT

Tinder banned

I was banned off tinder for no reason at all. I didn't break any rules and when I tried to contact them about this issue I asked for an explanation and they just said I violated the rules but I have no clue how. I had no bad pictures, or a bad bio. They simply said "it looks like you were banned for violating the terms" and when I replied back to the email with further questioning they won't contact me back. Ridiculous and unfair.

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B
1:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tinder tinder gold/plus, tinder

I was banned for no reason twice on Tinder. I never did anything against guidelines and never received any explanation about the ban whatsoever. You can refer to their "support desk" but its just an email bot that sends the exact same messages over and over again. It doesn't matter if you have plus or gold either. They take their reports "very seriously" but can't give you evidence or even the slightest bit of an explanation at all. Its very frustrating because I have had to go through this twice and refund everything twice. I communicated with their "support desk" people twice with the exact same results and messages both times. First with "someone" named Rebecca, and second with "someone" named Kyle. I would like my account unbanned or at least one of them because they are both gone and I really don't feel like making a third facebook account and setting up a third phone number. Its ridiculous and apparently this happens to a lot of people but they do nothing about it. They just say "Oh well, sucks to be you". Very childish and unprofessional.

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resolved

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L
11:33 pm EDT

Tinder account getting banned

Hi, my account has been banned and I don't have any reason or notice by you why this has happened ? I know I haven't used this app inappropriately in anyway. I am on this app to find my future partner so why would I go against the rules and condition ?

I would appreciate if you can get back to me ASAP and unban my account thank you !

Regards Lane

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C
2:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder banning

Hi my name is Chelbi, so I was talking to this guy and at first he seemed very nice and I might have been interested but then he started to get sexual with me and I had asked him to please stop he was asking me question like where do you want me to put it and do you wanna suck on it. After I had told him to stop several times he said okay I'm sorry and then proceeds to ask if I wanted to have sex with him and I said no that is not what I am looking for on here I am sorry. And a couple minutes later I get a report saying I had gotten banned from tinder, is there anything I can do to get back onto my tinder?

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R
9:30 am EST

Tinder Banned for no reason

I've been a tinder user on and off for years. In that time my account has been deleted without notice multiple times, and now I'm banned for no reason. I went through all the terms of service, and I've never violated any guidelines. However, I have noticed a trend. This only happens when I reject a guy or the conversation isn't going smoothly. This time around I was speaking to a guy who has BDSM pictures up all over his account and in the description "looking for someone to play with". I was asking him basic questions that anyone in that scene knows to ask. (you don't just jump into bddm with someone lightly) if anyone wants further info on this subject YouTube Evie Lupine and Britney Simon as they're great educators. But I quickly noticed he was a predator that targets people who are new to the scene and the next thing I knew my [censored]ing account was banned. This is just one example of how [censored]ed up and sexist tinder is. It seems they delete and ban my account if a guy doesn't like what he hears and this needs to get a lot more attention than it is getting. This company should be shut down without notice or reason just like they do to its users.

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5:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder idk why I got banned

I was doing fine on tinder and next thing ik I can't log in for some reason and I only recently found out I was banned and idk y because I didn't get an email about it or anything. I checked community guidelines and I don't think i've done anything wrong, but I did report a kid who I knew was only 16/17 cus he went my primary school so I reported him for being underage. But anyway I just want to know y is this happening

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H
12:05 pm EST

Tinder banned for life

I've paid for and used tinder for several years. Im a paying customer! I decided to do a little research last week to try and write a better bio so maybe i'd have better luck with matches. I updated my bio and did not write anything inappropriate. I did not write anything that I haven't seen before on other profiles. I listed a few things I am looking for in a partner, and none were discriminatory. I kept using the same photos i've used for a while as well. The next morning I open tinder and a message displays that says I have been banned. I also had no active conversations with any matches at the time.

I took a screenshot of the ban msg and sent it support explaining what was going on. Well a few days later, the person named madison that was "helping" me sent me a final msg that's a generic response saying that I am banned and an appeal will not be allowed. If one person on the app dont like you cause of how you look or what you say in your bio and they report you, youre banned for life! How unfair! I'm disgusted I ever gave them my money.

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Tinder Customer Reviews Overview

Tinder is a popular dating app that has revolutionized the way people meet and connect with each other. The app has received a lot of positive reviews from users who have found love, friendships, and casual relationships through the platform.

One of the most significant advantages of Tinder is its user-friendly interface, which makes it easy for users to navigate and find potential matches. The app also allows users to customize their profiles and preferences, making it easier to find compatible matches.

Another positive aspect of Tinder is its large user base, which increases the chances of finding a suitable match. The app also offers a range of features, including the ability to swipe left or right on potential matches, messaging, and the option to link social media accounts.

Tinder has also received praise for its safety features, including the ability to report and block users who engage in inappropriate behavior. The app also offers a range of privacy settings, allowing users to control who can see their profile and personal information.

Overall, Tinder has received overwhelmingly positive reviews from users who have found the app to be an effective and enjoyable way to meet new people. With its user-friendly interface, large user base, and range of features, Tinder is a top choice for anyone looking to connect with others online.

Tinder In-depth Review

User Interface and Experience: Tinder offers a sleek and intuitive user interface that makes swiping through profiles a breeze. The design is clean and modern, allowing users to easily navigate the app and find potential matches. The overall experience is enjoyable and addictive, keeping users engaged and coming back for more.

Registration Process: Signing up for Tinder is quick and hassle-free. Users can create an account using their Facebook credentials or opt for a phone number verification. The process is straightforward, and within minutes, you'll be ready to start swiping and connecting with others.

Matching Algorithm: Tinder's matching algorithm is based on a simple yet effective concept of mutual interest. The app analyzes your preferences and behavior to suggest potential matches. It takes into account factors like location, age, and common interests to present you with profiles that are likely to be a good fit.

Communication Features: Tinder offers a variety of communication features to help users connect and interact with their matches. The app allows you to send messages, exchange photos, and even make video calls. Additionally, the "Super Like" feature lets you express a higher level of interest in someone, increasing your chances of making a meaningful connection.

Privacy and Security: Tinder takes privacy and security seriously. The app allows users to control their visibility and choose who can see their profile. Additionally, you can report and block users who exhibit inappropriate behavior. Tinder also ensures that your personal information is protected and not shared with third parties.

Membership Options and Pricing: Tinder offers both free and premium membership options. While the free version allows you to swipe and match with others, the premium subscription unlocks additional features like unlimited likes, passport to swipe in different locations, and the ability to see who likes you. The pricing is reasonable, and there are different subscription plans to choose from.

Mobile App Performance: The Tinder mobile app performs exceptionally well, providing a smooth and seamless experience. The app is responsive and rarely crashes or freezes. It is optimized for both iOS and Android devices, ensuring that users can enjoy the app's features without any technical glitches.

Customer Support: Tinder offers reliable customer support to assist users with any issues or concerns. They provide a comprehensive FAQ section on their website and offer email support for more specific inquiries. The response time is generally prompt, ensuring that users receive the assistance they need in a timely manner.

Success Rate and Quality of Matches: Tinder boasts a high success rate and delivers quality matches. The app's algorithm effectively filters potential matches based on your preferences, increasing the likelihood of finding compatible partners. Many users have reported finding meaningful relationships and even getting married through Tinder.

User Feedback and Ratings: Tinder has received positive feedback and high ratings from its user base. Users appreciate the app's user-friendly interface, effective matching algorithm, and the ability to connect with a diverse range of people. The app continues to evolve and improve based on user feedback, ensuring a positive experience for all.

How to file a complaint about Tinder?

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1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tinder in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tinder. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Tinder on ComplaintsBoard.com.

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