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4.4 3456 Reviews

Tinder Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from Tinder with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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V
10:40 am EDT

Tinder tinder

Dear Sir/Madam

I have been using your service and all of us sudden without doing anything Inappropriate I was banned.
I launched a complaint got an email reply to provide more info the only thing I was able to provide was a screenshot showing I was banned. My email is [protected]@gmail.com phone number [protected].
Please remove banned restrictions it is unfair.
Thank you in advance.
Kind regards

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8:34 am EDT
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Tinder a fake profile

A guy contacted me on Instagram just now. We talked and he asked me about how far was my palace from his college. And I told him it was very far away and he said you said something else earlier. He claimed that he found me on tinder and we matched and we've talked on tinder but I don't have any account on tinder at all. The specific person who is using my pictures as a tinder account is also Telling people that I'm bisexual and more stuff about me. When the guy asked that fake person to give her Instagram, she gave the right Instagram and immediately unmatched with him. To conclude, someone has been using my pictures and info as a tinder profile. Please do something or let me know if I can do something about it.

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2:04 am EDT
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Tinder getting banned for no reason

I was ban from tinder for literally no reason.
Plus I've bought tinder plus for my profile and this happens.
Been a tinder plus and gold user since last 3 monts and this is how I get treated.
If you seriously don't work on this, I'm writing a letter to your head authority.
Please Check into the matter.
Account name :- Kashish Topiwala
Mail :- [protected]@gmail.com
Alternative mail :- [protected]@gmail.com

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1:27 pm EDT

Tinder been charged full year subscription

Dear sir or madam,

My name is Paul Conley.

Can you help me please. Upon signing up to tinder on the app it showed me I would be charged £11.72p per month for tinder subscription.
I signed up to it as I thought that monthly charge is affordable. However, upon checking my bank today it appears that I have been charged the full year £118

I would like to change this to monthly payments please, paying the full amount has left me in financial hardship.

I'd like to continue using tinder but only paying monthly payments.

Can you look in to this please.

Kind regards

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Update by Paul Conley
Jun 05, 2019 1:29 pm EDT

Been charged for the year subscription when I only want to pay monthly deposits

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G
6:44 am EDT
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Tinder service

Purchased tinder gold, I logged out and signed back in and lost gold. Try to restore several times with no luck. Contacted Tinderhelp who kept on requesting screen shots of the issue. I have sent 7, 4 days with no reply from customer support. Paid 6months in full, was a monthly format and cant use Tinder as per paid agreement. NO FURTHER HELP FROM TINDER. FFS YOUR [censored]E !

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L
4:21 pm EDT

Tinder tinder gold scam

Had 10+ on the matches as they were advertising me gold so I thought why not.

So bought it, thought great there were 12 women, only to realise I had swiped left on 6 of these women throughout the day. And 4 of the other 6 were not only scam accounts 1500+ miles away but also fell outside of the age criteria I have.

I have sent a complain into their support but as per I expect it fall on deaf ears. Going to try reporting them to Google play as I believe it breaches their terms of service.

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4:17 pm EDT
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Tinder banned

My sister had previously used my number and email unknowingly to make a tinder account, and it was rightfully banned but now I myself am wanting to have a tinder account but cannot since she had my number and email blocked and was wondering if there was any way around being banned. It would be very appreciated and the number that was blocked was [protected] and the email was [protected]@gmail.com. Thank you for your time

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7:27 am EDT
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Tinder tinder plus

REPORT THIS COMPANY TO TRADING STANDARDS & WATCH DOG FOR FALSE ADVERTISING. ENOUGH REPORTS AND THEY WILL INVESTIGATE INTERNAL OPERATIONS

I used tinder a long time ago (many years) and purchased the tinder plus option. All of a sudden I got an error number pop up on the screen. Tried everything I could to log in but was unable to. I emailed the company to end up being told I was banned. They refused to give me a reason. I asked for a refund numerous times and they refused. This made me wonder how many times they have cancelled subscriptions and kept the money, imagine a phone company cutting your service off without reason and not giving a refund. Eventually when I quoted some law and legislation to them they eventually offered me a refund which proved so difficult to get I eventually cut my loses and gave up. I didn't care about the money, more the principle. I suspect that I was banned because I put ''no vegans'' in my bio, I used to receive endless abuse and reports from them, I never argued back. I believe the system works on a self policing algorithm and they do not have the man power to investigate properly. A fatal flaw in the app is users can report your profile without even matching.

Stupidly I decided to re download the app again in the future. Before I was getting maybe 1000-2000 matches a month. I purchased unlimited likes again, however this time round I noticed I was not getting any matches at all. I kept swiping until I got a ''something went wrong here, please try again later message''. I certainly had not run out of matches as I live in one of the most populated cities in the world. This is false advertising, I do not know if they have my IP address or something on record, but they are blatantly manipulating algorithms to show your profile to others. You are not getting the service you pay for or unlimited likes. There are a lot of posts and info online relaying the same message.

Report the company to your local trading standards.

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9:48 pm EDT
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Tinder paid for likes disappearing

Hello my name is Conor. I have used tinder for a while now and overall it has been a positive experience, however I have recently paid for 25 likes. I have proveeded to use approximately 5 or so likes and all the rest have disappeared. This is the 2nd time that likes have dissappeared. As i have paid for these i feel as though i am being ripped off. I would love to continue to use this app and will do so if the issue can be resolved. Please fix this or refund the money.

Sincerely Conor G

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3:32 pm EDT
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Tinder unauthorized credit card charges.

I was billed 112.00 for a 6 month membership that I did not authorize. I downloaded the app on 5-24-19 and thought it was free. Can someone please assist me with this issue. My name is Dianna Jester and my email is [protected]@icloud.com. I am recently divorced and have limited income. I contacted Apple and I was told that Tinder would have to assist me with the refund. Thanks in advance for your help with this.

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A
1:13 am EDT

Tinder banned

I have been banned and i have done nothing wrong i sinmply wuit using the app cause i had found some one about 4 months later I tried logging back on and it says i was banned for violating the terms and conditions i read them and there is nothing there that i have gone against I would very much like to have my account unbanned or an explanation as to why i was banned. This would be very appreciated

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I
3:55 pm EDT

Tinder no customer support, they blocked me by putting me on invisible

I have started using tinder few weeks ago and this was the most horrifing experience I ever had by using a dating app. I have bough tinder plus and first time I started to use it, it worked 3 hours, after that, I couldnt send or receive messages and one person I was in contact with told me I disappeared from his matches! For no reason they have blocked me or put me on invisible, stopping me from using a SERVICE I have bought! I had to close my account and make a new one and I used again my aquisition but the same problem repeated, after few hours all was dead! I asked at customer service to refund or to support me in my problem but I receive no email back! Abusively they take money, block accounts and dont offer any support! I stopped using it for a few days and after I made a new account and bought a new tinder plus to try again although they didnt REFUND ME at all first time! But same problem repeated, after getting some matches in one hour, after 3-4 hours I was invisible again! I asked refund next day and I received no answer.Horror! No respect for customer.

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Update by Ioana M
May 22, 2019 3:57 pm EDT

What can I do for this fraude? Law suit?

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C
2:25 am EDT
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Tinder tinder gold subscription / banned for no reason

Hi there, i was banned today 22/05/2019 for "a violation of terms of use". I paid for the subscription 2 days ago havent even spoke to anyone yet and only have 2 pictures of myself on my account (which are family friendly pictures) so i am very confused as to why i am banned. Hopefully you can look into this. Thanks, Luke.

my email address is : [protected]@gmail.com

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5:52 am EDT
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Tinder account banned

gold member account banned again
i travel all over the world and use tinder,
this is the 3rd time I'm in nigeria and my tinder location is back home in israel.
this is the 3rd time i have been banned for no reason.
i have payed full yearly membership last month, and now banned and can not be paid back my money. 150US$.

this is ridiculous

no one in their customer service gives an actual service

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L
11:12 am EDT

Tinder a scam located in kiev ukraine

Some profile in tinder called evgenia in kiev is a scam.
Some crook use the pictures of a girl in moscow that I discovered later to be an instagram succesfull profile.
That crook is trying to catch guys that will pay for a travel with that fake evgenia.
The phone he is using in whatsapp is +380638708512.
Fortunately I was not enough naive to be catched.
I attached the picture used for the fake profile.
Thanks to clean your site of scams.
Luc

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TheDailyScam
, US
Aug 03, 2019 6:15 pm EDT
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DO NOT TRUST Global Elite Recovery! They are full of lies and deceit. If you contact them, you risk being swindled again! Read the article posted on The Daily Scam .com on Aug. 3 about their pack of lies!

C
C
Collin Sun
, US
Jul 29, 2019 1:51 pm EDT

Well, match was a good website overall for me. Due to long work hours and kids, the only opportunity i had was to come online to look for a man. I matched a good looking guy, and we connected almost immediately. The sad part is i was defrauded by this guy and he wasn't who he said he was atall, i have been so embarrassed to talk about this to anyone. I didn't get any help till i did... anyway i was able to recover my funds using Global Elite Recovery and their skilled investigators, you can google them if you have been a victim of love fraud

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L
1:31 pm EDT

Tinder banned for no reason

good afternoon. i am a 23 year old female named lexii and i had an account with tender for a while before it got deleted and i got banned from the site for no reason. im not sure why this wouldve happened and ive tried to recreate one since it happened but it still says im banned and its been atleast a couple of months. please help. thank you for your time.

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5:01 pm EDT

Tinder I got banned for nothing

on the app it says 17+ i was 17 turning 18 in a couple days when i got banned. i am not 18 and have not been u banned. i did absolutely nothing wrong and never got to experience the app because i was a few days young. RIDICULOUS. i mostly got the app because i struggle with getting a relationship and make friends. i was very very hurt to find out i was banned. everytime i email them i get no response. i guess i'm not getting unbanned. my profile was very appropriate and i never said anything inappropriate

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L
Lewis Rider
, US
Jun 04, 2019 4:26 pm EDT

The minimum age for tinder is 18, if you created your account when under 18 by law they have to ban it and can't unban it when you turn 18. The same applies to anyone who made a Facebook account while under 13.

Just make a new account and have fun my friend.

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M
2:24 am EDT

Tinder tinder gold then banned

i signed up for tinder gold paid $50 for one month.

one conversation with one tinder member became aggressive (his side) i defended myself appropriately without being aggressive back. he then said he was sick of time wasters and was going to report me for harassment. i reported him too.

i then try to log in next day and find i am banned. i then contact tinder through appropriate channel to advise them of the situation and the unfairness considering he was the one who was aggressive to me.

no action has been taken by tinder except for a standard reply about being safe and reporting harassment.

i want either a refund of my $50.00 or reactivation of my account.

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R
9:43 pm EDT

Tinder someone made a fake profile on tinder

Hello,
I am Rashmi Tiwari, 21, from Pune. Few days ago, my friends told me that I am on Tinder. Someone used my picture with name Neha and bio was Hook-ups. This created a very bad image in front of those who are my new friends. One of my close friend informed me about it and I was shocked. None of my friends were able to report the profile. Kindly, look forward to this issue.

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9:21 pm EDT

Tinder account banned without explanation

Hello,

I've signed up on tinder to find a partner. A couple of weeks in, I decided to upgrade my account since I was missing out on some connections. A couple of days later, my account was banned while I was in the middle of trying to communicate with someone. I do not feel that I did anything inappropriate and upon reviewing the policies I can confirm that I have indeed NOT broken any policy rules. I also want to point out that it is easy to accidentally click on report someone without even realising it which would account for so many people being banned. I would like to have my account reinstated or the upgrade refunded. Unless, of course, you can provide proof of any wrongdoing, in which case I will humbly leave the matter to rest.

Sincerely,
Dora

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Tinder Customer Reviews Overview

Tinder is a popular dating app that has revolutionized the way people meet and connect with each other. The app has received a lot of positive reviews from users who have found love, friendships, and casual relationships through the platform.

One of the most significant advantages of Tinder is its user-friendly interface, which makes it easy for users to navigate and find potential matches. The app also allows users to customize their profiles and preferences, making it easier to find compatible matches.

Another positive aspect of Tinder is its large user base, which increases the chances of finding a suitable match. The app also offers a range of features, including the ability to swipe left or right on potential matches, messaging, and the option to link social media accounts.

Tinder has also received praise for its safety features, including the ability to report and block users who engage in inappropriate behavior. The app also offers a range of privacy settings, allowing users to control who can see their profile and personal information.

Overall, Tinder has received overwhelmingly positive reviews from users who have found the app to be an effective and enjoyable way to meet new people. With its user-friendly interface, large user base, and range of features, Tinder is a top choice for anyone looking to connect with others online.

Tinder In-depth Review

User Interface and Experience: Tinder offers a sleek and intuitive user interface that makes swiping through profiles a breeze. The design is clean and modern, allowing users to easily navigate the app and find potential matches. The overall experience is enjoyable and addictive, keeping users engaged and coming back for more.

Registration Process: Signing up for Tinder is quick and hassle-free. Users can create an account using their Facebook credentials or opt for a phone number verification. The process is straightforward, and within minutes, you'll be ready to start swiping and connecting with others.

Matching Algorithm: Tinder's matching algorithm is based on a simple yet effective concept of mutual interest. The app analyzes your preferences and behavior to suggest potential matches. It takes into account factors like location, age, and common interests to present you with profiles that are likely to be a good fit.

Communication Features: Tinder offers a variety of communication features to help users connect and interact with their matches. The app allows you to send messages, exchange photos, and even make video calls. Additionally, the "Super Like" feature lets you express a higher level of interest in someone, increasing your chances of making a meaningful connection.

Privacy and Security: Tinder takes privacy and security seriously. The app allows users to control their visibility and choose who can see their profile. Additionally, you can report and block users who exhibit inappropriate behavior. Tinder also ensures that your personal information is protected and not shared with third parties.

Membership Options and Pricing: Tinder offers both free and premium membership options. While the free version allows you to swipe and match with others, the premium subscription unlocks additional features like unlimited likes, passport to swipe in different locations, and the ability to see who likes you. The pricing is reasonable, and there are different subscription plans to choose from.

Mobile App Performance: The Tinder mobile app performs exceptionally well, providing a smooth and seamless experience. The app is responsive and rarely crashes or freezes. It is optimized for both iOS and Android devices, ensuring that users can enjoy the app's features without any technical glitches.

Customer Support: Tinder offers reliable customer support to assist users with any issues or concerns. They provide a comprehensive FAQ section on their website and offer email support for more specific inquiries. The response time is generally prompt, ensuring that users receive the assistance they need in a timely manner.

Success Rate and Quality of Matches: Tinder boasts a high success rate and delivers quality matches. The app's algorithm effectively filters potential matches based on your preferences, increasing the likelihood of finding compatible partners. Many users have reported finding meaningful relationships and even getting married through Tinder.

User Feedback and Ratings: Tinder has received positive feedback and high ratings from its user base. Users appreciate the app's user-friendly interface, effective matching algorithm, and the ability to connect with a diverse range of people. The app continues to evolve and improve based on user feedback, ensuring a positive experience for all.

How to file a complaint about Tinder?

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1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tinder in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tinder. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Tinder on ComplaintsBoard.com.

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