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Time Warner Cable Customer Care Service

Time Warner Cable Enterprises LLC

12012 N Mopac Expy
United States - 78758

Customer Support Phone Numbers

+1 512 485 6109 0 2

Time Warner Cable Complaints & Reviews

Time Warner Cable / billing, customer service

081861 on Aug 27, 2017
I have paid my cable bill with the same banking account for years, now since may 2017, I have been charged a $5 fee because I have to go through a representative. When I try using the automated system, it says my information can't be used. But I go through a rep.it goes right through! They...

Time Warner Cable / customer service

Debbie Hess Fox on Aug 22, 2017
I originally ordered a package from Time Warner about a year ago that included a house phone. At that time I didn't need it activated. Now since i moved I called today 8-22-17 to have it activated only to find out when I was transferred the customer service rep not only didn't remove me...

Time Warner Cable / loyal customer asked for a 8 day extension to pay a partial remaining bill

Wooshblah on Aug 9, 2017
Ive been a loyal customer, never have I had a late payment i pay in full EARLY every month. I have referred friends and family to TWC/Spectrum and never asked for anything. This month after a death, surgeries and other issues that were unpredictable I was only able to pay 60% of my bill. I...

Time Warner Cable / internet

Heloise Gibson on Jul 2, 2017
I am a Veteran, Senior and disabled living on a fixed income. For the last few years I have been able to keep my internet and be apart of the world. The promotion packages are excellent. Today I called to get another 12 month promotion package and was informed they do not have ANY... I...

Time Warner Cable / lies and price increase

Jong An on Jun 27, 2017
I obtained just internet service from time warner in san antonio, tx. I contacted the time warner when internet speed was slow. Technician came out and advised me to sign up for 100mps and my bills was raised to $60. Then after few months it raised to $90 per month! I contacted them and...

Time Warner Cable / internet

Jrene34 on Jun 4, 2017
I called on Friday June 2nd to see about lowering my bill. I was offered a lower price and an increase on my internet speed. The customer service person I spoke with was great. She said a technician would be available on Saturday June 3rd to come and install a new modem due to the current...

Time Warner Cable / internet/phone

philip65 on Apr 30, 2017
my Internet /phone is offline more than on, today is Sunday 4/30 the Internet/modem has been down for the most part from 10am till now at 4pm. This problem has happened before but seems to be getting worse; yes I had twc reset the modem on line, I cannot believe this is normal. I have...

Time Warner Cable / customer service, billing.

Rosemarie Lisko on Apr 18, 2017
On March 17, 2017 I received my bill and saw that the amount had increased from $85.75 to $96.25 for the same service (no changes). I phoned and after speaking to several people I was told my service would be at the rate of $87.07 which I agreed to. I mailed a check on March 24 for the...

Time Warner Cable / Internet services

Bill Light on Jan 6, 2017
Story of frustration: numerous months ago I decided to try out the relatively new twc live tv system. The concept was great, but from the very beginning, the reliability of my system was intermittent at best. I contacted twc several times in an attempt to give some improvement. I talked to...

Time Warner Cable / Payments not being received/fees, charged $33.00 to cancel my check

Melanie O'hara on Jan 4, 2017
Dear time warner cable, To whom it may concern about doing business w / time warner and my bill. I called about my bill going up $25.00 higher this month alone! Some people in life are on fixed incomes these days. Meaning many us citizens don’t even get raises any more or benefits any...

Time Warner Cable / Package/communication lack

sallygee on Dec 2, 2016
All my financial dealings are on line n paperless statements. My most recent bank statement, Dec.1 showed me that $172 was my monthly cost for triple play. I NEVER knew this and I never learned what my package contained. I do not need all this for which I am billed monthly. Called a rep...

Time Warner Cable / On-demand

nelliegregg on Nov 13, 2016
Today is sunday 11-13-16 I have been trying to watch my shows all weekend and they are not uploaded.I called in and spoke to Norma she says to check on Monday.What kind of service is that.I have been with the company a many many years they are about to lose me.ON demand should be on in...

Time Warner Cable / Using your cable to torment people

James lemm on Nov 13, 2016
Time Warner has worked with several other entities to do the followingYour north Idaho call center is using century link to message, harass and embarrass members of the community. The system operates on a basic setup but the actual messaging comes from molecules that were dumped into the...

Time Warner Cable / Wifi & cable tv

Shelly Carlucci on Nov 3, 2016
My complaint with Time Warner Cable is an ongoing issue. EVERYDAY I have issues with Wifi and Cable TV services. My problem date(s) is ongoing and exist EVERYDAY! I consistently loose my connection to Wifi a few times a day, especially in the morning. Every time a contact TWC I hear the same...

Time Warner Cable / Cable box

sreid01 on Nov 2, 2016
To whom it may concern, I have been a customer of your cable company from the past 4 years, so far the services have been impeccable, but recently I encountered some really poor customer service. After arriving home Tuesday, November 1, 2016 at approximately 9:15pm I discovered my service wa...

Time Warner Cable Now Spectrum / Tv, internet and phone

Magdi1974 on Oct 21, 2016
I just caught TWC raising my price from 134.99 to 179.99 for no apparent reason. I immediately unplugged the equipment and returned it. Worst cable company in town. They purely know how to monopolize and take advantage of committed long term customers. Thieves, thieves, and thieves. I have...

Time Warner Cable / Unethical behavior

Lindsay Sustar Ewald on Oct 3, 2016
I have been completely taken advantage of and lied to by Time Warner Cable and wonder how many others out there have been treated the same. It comes down to a being billed $24.95/month for a years worth of phone service I didn't receive, hundreds of dollars for a service I didn't even have...

TimeWarnerCable / Very bad service

Matt on Sep 29, 2016
I was a loyal TimeWarnerCable customer for many years now, but I guess it's time to find another company. I personally don't like TimeWarnerCable and can say the same about my friends and relatives. It's really hard to deal with these guys, there is absolutely no help or...

Time Warner Cable / Cable, phone, internet disconnection

Sharman Kitzis on Aug 31, 2016
I have sold my house and the buyers had called to set up cable. I own the house for another 8 days and did not call and ask for disconnection as I need internet until I move. For some reason WITHOUT calling or notifying me all my service was disconnected on August 30. After 3 1/2 housr on...

Time Warner Cable / Cable

burza_md on Aug 31, 2016
I cancelled Time Warner Cable services in March of 2016. My reason for cancellation: ever increasing costs of their services very poor quality of cable TV and their inability to repair it. Their equipment was returned to them at the same time. Two months later my wife realized they still...

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