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Time Warner Cable Customer Care Service

Time Warner Cable Enterprises LLC

12012 N Mopac Expy
Austin
Texas
United States - 78758

Customer Support Phone Numbers

Fax:
+1 512 485 6109 0 2
 

Time Warner Cable Complaints & Reviews

Time Warner Cable / Phone Service

La
Larry A Woods on Jan 12, 2018
My name is Larry Woods and I own a bait, tackle and archery store in Vermilion, OH. twice now in the past two months Spectrum/Time Warner has shut off my main phone line with-out notice. In November I had requested a line I had set up as a fax line be shut off so I could save some money...

Time Warner Cable / internet, cable, phone

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Rhonda McDonald on Dec 2, 2017
My name is Rhonda McDonald. I am writing this compliant and cannot possibly explain the magnitude of this 15 plus year problem, but I will sum it up as best I can. We have made endless attempts and phone calls on weekly, daily, and monthly basis stating we have never been able to get service. It...

Time Warner Cable / secure internet

Ju
I am writing to you today, as a last effort to have someone look at why my account is the way that it is and to help me fix the problem. To date I have talked to the manager in the local Spectrum store here in Somerset. The last meeting that we had I asked him when it would be possible for...

Time Warner Cable / billing

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Kim Warf on Oct 18, 2017
I had a chat on 10-13-17 with spectrum cable and agreed to service with install on 10-15-17. I have the chat transcript where I was told that I would be billed 30 days from install date. I received 1st billing statement today 10-18-17 with a due date of 10-27-17. I contacted customer...

Time Warner Cable / your installation of my neighbors lines messed up my yard

Su
Susan Huggins on Oct 5, 2017
I am not a Spectrum client. So trying to call your Customer Service Dept to fix this is impossible. I moved in in November of last year into a brand new condo. Because there was not a box behind the new construction your company chose to string two cable lines across multiple back yards to...

Time Warner Cable / billing, customer service

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081861 on Aug 27, 2017
I have paid my cable bill with the same banking account for years, now since may 2017, I have been charged a $5 fee because I have to go through a representative. When I try using the automated system, it says my information can't be used. But I go through a rep.it goes right through! They...

Time Warner Cable / customer service

De
Debbie Hess Fox on Aug 22, 2017
I originally ordered a package from Time Warner about a year ago that included a house phone. At that time I didn't need it activated. Now since i moved I called today 8-22-17 to have it activated only to find out when I was transferred the customer service rep not only didn't remove me...

Time Warner Cable / loyal customer asked for a 8 day extension to pay a partial remaining bill

Wo
Wooshblah on Aug 9, 2017
Ive been a loyal customer, never have I had a late payment i pay in full EARLY every month. I have referred friends and family to TWC/Spectrum and never asked for anything. This month after a death, surgeries and other issues that were unpredictable I was only able to pay 60% of my bill. I...

Time Warner Cable / internet

He
Heloise Gibson on Jul 2, 2017
I am a Veteran, Senior and disabled living on a fixed income. For the last few years I have been able to keep my internet and be apart of the world. The promotion packages are excellent. Today I called to get another 12 month promotion package and was informed they do not have ANY... I...

Time Warner Cable / lies and price increase

Jo
Jong An on Jun 27, 2017
I obtained just internet service from time warner in san antonio, tx. I contacted the time warner when internet speed was slow. Technician came out and advised me to sign up for 100mps and my bills was raised to $60. Then after few months it raised to $90 per month! I contacted them and...

Time Warner Cable / internet

Jr
Jrene34 on Jun 4, 2017
I called on Friday June 2nd to see about lowering my bill. I was offered a lower price and an increase on my internet speed. The customer service person I spoke with was great. She said a technician would be available on Saturday June 3rd to come and install a new modem due to the current...

Time Warner Cable / internet/phone

Ph
philip65 on Apr 30, 2017
my Internet /phone is offline more than on, today is Sunday 4/30 the Internet/modem has been down for the most part from 10am till now at 4pm. This problem has happened before but seems to be getting worse; yes I had twc reset the modem on line, I cannot believe this is normal. I have...

Time Warner Cable / customer service, billing.

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Rosemarie Lisko on Apr 18, 2017
On March 17, 2017 I received my bill and saw that the amount had increased from $85.75 to $96.25 for the same service (no changes). I phoned and after speaking to several people I was told my service would be at the rate of $87.07 which I agreed to. I mailed a check on March 24 for the...

Time Warner Cable / internet services

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Bill Light on Jan 6, 2017
Story of frustration: numerous months ago I decided to try out the relatively new twc live tv system. The concept was great, but from the very beginning, the reliability of my system was intermittent at best. I contacted twc several times in an attempt to give some improvement. I talked to...

Time Warner Cable / payments not being received/fees, charged $33.00 to cancel my check

Me
Melanie O'hara on Jan 4, 2017
Dear time warner cable, To whom it may concern about doing business w / time warner and my bill. I called about my bill going up $25.00 higher this month alone! Some people in life are on fixed incomes these days. Meaning many us citizens don’t even get raises any more or benefits any...

Time Warner Cable / package/communication lack

Sa
sallygee on Dec 2, 2016
All my financial dealings are on line n paperless statements. My most recent bank statement, dec.1 showed me that $172 was my monthly cost for triple play. I never knew this and I never learned what my package contained. I do not need all this for which I am billed monthly. Called a rep...

Time Warner Cable / on-demand

Ne
nelliegregg on Nov 13, 2016
Today is sunday 11-13-16 I have been trying to watch my shows all weekend and they are not uploaded.I called in and spoke to Norma she says to check on Monday.What kind of service is that.I have been with the company a many many years they are about to lose me.ON demand should be on in...

Time Warner Cable / using your cable to torment people

Ja
James lemm on Nov 13, 2016
Time Warner has worked with several other entities to do the followingYour north Idaho call center is using century link to message, harass and embarrass members of the community. The system operates on a basic setup but the actual messaging comes from molecules that were dumped into the...

Time Warner Cable / wifi & cable tv

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Shelly Carlucci on Nov 3, 2016
My complaint with time warner cable is an ongoing issue. Everyday I have issues with wifi and cable tv services. My problem date (S) is ongoing and exist everyday! I consistently loose my connection to wifi a few times a day, especially in the morning. Every time a contact twc I hear the same...

Time Warner Cable / cable box

Sr
sreid01 on Nov 2, 2016
To whom it may concern, I have been a customer of your cable company from the past 4 years, so far the services have been impeccable, but recently I encountered some really poor customer service. After arriving home Tuesday, November 1, 2016 at approximately 9:15pm I discovered my service wa...

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