Tim Hortons reviews and complaints 1
View all 3010 complaintsTim Hortons - tims rewards, staff mistakes, arguing
So I went and got a coffee with espresso from this location. I went to the drive thru window scanned my loyalty card which was noe at 7 of 7, paid for the drink I ordered but was handed something else. At the time I wasnt paying attention and assumed it was what I ordered. I get twenty minutes away, open the lid and immediately realize I was given a tea instead.
Now I'm kind of irritated questioning whether or not to go back and switch it. If the tea were to have had a little sugar I probably would have just sucked it up and drunk it. So I say the hell with it and drive the twenty or so minutes back.
When I get there I drive up to the intercom and politely say "excuse me but I went through earlier and was given the wrong drink." The person on the other end then says "yes the window girl asked you if you ordered the tea and you said yes, I guess we will give you your coffee, it's sitting here just throw that one out." (Writing it doesn't give you a good picture, trust me he had a rude condescending tone.)
So I get to the window and take my Luke warm coffee and drive away.
A couple hours later I pick up my Girlfriend from work. She says she wants a coffee. I tell her the whole story on the way there, claiming I am about to never visit this location again but also staying it would suck if it came to that because it's so close to my house. So I go through the drive through. At this point I had a twist for tea, so I ordered one.
The same girl was working at the window.
Praying that the earlier incident was behind me (because I shy away from altercation) I approached calmly to the window, scanned my card which said I got a free one, expected the price to be lower but the girl didn't take the amount off. WhIle handing her the money to pay (flabbergasted) I asked "I'm pretty sure I got a free drink that time"?
She took my money and said "yes you did but it's paying for the mistake you made earlier!"
She handed me my change and said with a smile "somebody has to pay for it! Have a great day!"
Never going back, and super disapointed.
My spell check and smashed tablet didn't help in writing this I am sorry for the errors.
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