Menu
Tim Hortons Customer Service Phone, Email, Contacts

Tim Hortons
reviews & complaints

www.timhortons.com
www.timhortons.com

Learn how the rating is calculated

1.2 3014 Reviews

Tim Hortons Complaints Summary

108 Resolved
2902 Unresolved
Our verdict: If considering services from Tim Hortons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Tim Hortons has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Tim Hortons. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Tim Hortons reviews & complaints 3014

Filter reviews by rating
5
0 review
4
1 review
3
0 review
2
1 review
1
2 reviews
Sort by:

Newest Tim Hortons reviews & complaints

ComplaintsBoard
D
8:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons products unavailable!

It was 7:30 am & I drove to the Tim Hortons in Sutton Ontario anticipating my usual bacon, egg and cheese on an English muffin.
When I ordered at the drive through I was told there was no bacon- ok so I went with sausage. When I actually got to the window to pick up my order I was told there was no bacon OR egg. So now my bacon, egg and cheese could be a double sausage. Yuch!
This is not the first time I've had problems at this location but it is a major problem for Tim Hortons. Running out of bacon and eggs at 7:30 am?
I have also had bad luck with your customer service department not taking complaints seriously so I doubt anyone will see this. In order to confirm that you have received this complaint & let me know what is being done you can contact me at [protected]@shawpercussion.com

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
G
5:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons tim's rewards

I don't understand why you only allow one reward point per total purchase.
Everyone that buys one item gets a point.
E.g. today I bought 5 coffees, got one point
Why don't you support those of us that buy multiple products.
Even if you gave 2 for purchases of 2 or more.
It seems like it devalues the concept to 15 - 20 purchases to get a free.

Seems unfair, not like the competition.

I guess it may be good because people will just give up on it.

Disapointed

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
J
1:01 pm EDT

Tim Hortons owner

I would like to remain anonymous. Regarding store number 0133, 3370 & 3013

This owner needs to be looked into. I worked there for nearly 2 years and the turn around is just horrible. The owners are rude and disrespectful to employees in front of other employees and customers. In 1 year over 100 employees quit over the 3 restaurants, if not more. They treat people like [censored] and lie. They promised me a pay increase but instead just used me for 2 months to handle the manager position for 13$/h what a joke.
Someone once passed a fake USD 20$ and he made me pay for it. Unbelievable that they treat their staff so poorly. I have no idea how this guy was given keys to run this business. They receive so many complaints and nothing is ever done. I cant believe it.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
D
4:04 pm EDT

Tim Hortons false advertising

We just had soup at Tim Horton's. The prices were coming up higher at the till than what was advertised on the displays. I mentioned it to the clerk who got the manager to come. "Prices went up" she said, "but we just haven't changed the screen yet". She agreed it was wrong to do that, but just walked away and required us to pay the higher price. There were some policemen that came in after me.. I should've filed something with them since we do have laws against that I thought. Maybe I shouldn't complain about just a 20 cent difference, but if it is just 20 cents... why didn't the snobby manager just refund the 20 pennies?

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
B
4:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons garden vegetable sandwich

We ordered for two garden vegetables sandwich and medium iced cap. We asked for extra cheddar cheese along with the cream cheese, and the sandwich we got had no cream cheese on it, the veggies were not fresh, specially cucumbers were gone bad. Really unhappy with the food. Worst experience ever had. We will never choose Tim Horton from now. They charge $17 and the food was not at all up to the grade.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
T
10:23 am EDT

Tim Hortons simply sausage breakfast sandwich

Went thru drivethru on 5.27.19 at 0700 at Armtrong BC Location. Girl on Drive thru speaker was short and a bit rude. I ordered a simply Sausage breakfast sandwich no egg, slice of cheese and a bottle of coke.
When I got home, the sandwich has no cheese, bagel is burnt. I called and complained.
Every time, and I mean everytime we go thru this drivethru or even into the store, our order is wrong, from coffee, tea and food burnt etc.
How hard is it to put cheese on a bagel and not burn it? Usually we have to go back and get a new one as they always add an egg.
I realize that if the restaurant is busy things can be hectic and mistakes can be made, however the number of times we have not been given what we have ordered is ridiculous.
We want to continue to support our local Tim Hortons but we are frustrated with the lack of service and the mistakes that are made on a regular basis.
When I called in the manager on shift was very professional.

I do hope that you will seriously look at this location and make positive change.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
A
7:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons service complaint

I went to come Merivale location in Ottawa ontario. Ordered 2 turkey club meals with ice capp. I was charged for 3 meals $27.65. Than refunded $4.25 which wasn't correct when it was $6.99. So they refunded me again but this time $9.24. As Im half down the parking lot the lady comes running after me saying he refunded to much back, ask for $6.75 back and took $7.00. I will not be going back anytime soon or at all because first they made way to many mistakes on my order I feel I lost money and got ripped off somewhere in all the mistakes let alone they wouldn't even give me my copies of receipts to comfirm everything. I also didn't appreciate the cashier chasing after me in the parking lot because of mistakes they have made. Not pleased at all with the service. As a cashier myself this was all unprofessional. I can understand one mistake but can't understand 4 mistakes and chasing after a customer. Macdonald's isn't even that expensive for two meals.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
W
4:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons price info

Why is it that I pay $2 for a large coffee at all Tim hortons I have been to except the one on algonquin rd in sudbury. They have been charging $2.05 for the past month. I thought all Tim hortons were the same price as it is a franchise. When asked they said price went up. Why only there. Are they ripping people off. Just need to know what is happening and why prices are different

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
S
10:23 pm EDT

Tim Hortons manager attitude

Went to the Tim Hortons located at 4920 tomken rd unit 1 in Mississauga.

I did my order in the drive through when paying for my order I said debit and the manger said ok you can tap which I replied sorry no I deactivated that. In that response his whole demeanour changed and started to give me attitude on how it takes time to put in pin and that they're going to change the drive through that it will only be tap soon. If that is so that is very wrong to do on many levels.

With my luck while he was on his rant his machine was not letting me pick my account which I told him and his response was it's your card go speak to your bank in A very rude demeanour, told him again and showed him that it is not letting me pick the account he took the machine tried himself and than started to ask me if this is a pre paid Visa card in which I replied if you look at the card it says interact. He started rambling on and on how my card is the problem I got fed up came into the store and used the machine in the front counter and when it worked he kept asking the girl at the counter if it worked which it did.

At that moment I told him that he needs training on how to speak to customers and needs to change his attitude

He's the manager at that location his name is Rezza.

He cannot speak and act like that towards paying customers and when being in a manger position with such negative demeanour he should know better.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
T
8:06 am EDT

Tim Hortons eastwood - terrible service always!

May 25, 2019

MEDIA! Can you have someone reply to me from Franchise Management or the Philippine owner please. I have been a major investor and may just have to sell! I expect the courtesy of a reply please!

Thomas Vogt

Subject: PLEASE RESPOND ! URGENT!

# 1 I have visited your Tim Horton's Eastwood location on over 23 occasions. It was good when first opened however has gone down hill ever since. I visited the Eastwood store 3 times this week and every time they were out of donuts. How can a donut shop be out of donuts? Someone is not paying attention to what is available in the front of the store. I also ordered bacon/egg biscuit four times the past week (April 1-6) and each time the bacon was not cooked despite asking for same. Well I visited again Saturday morning and asked for two egg/cheese biscuits at 10:20am and they said they cannot make without bacon. TH's web site says they can. Then the attendant says they have no biscuits, muffins and only one bagel. Once again left very disappointed. This place needs proactive management and is losing business to nearby J-Co, Krispy Kreme and six other places that have donuts/breakfast ithin 2 blocks!. Perhaps I need to advise Franchise Management in Canada that their PH stores will close if they continue to mismanage their stores here.! They are probably losing 50% in sales revenue each week!

# 2
Visited Eastwood Tim Hortons May 25 at 6:37pm. Ordered an 'everything' bagel with cream cheese. They said not available. Ordered two chocolate chip cookies and they said not available. Ordered frozen hot chocolate drink and they said not available. Asked for the manager and he said they have ordering issues. NO THEY HAVE LONG STANDING MANAGEMENT ISSUES AND SHOULD CLOSE. This is not the first time it happens always! TERRIBLE!

WHEN WILL SOMEONE RESPOND TO ME?

Thomas Vogt
tom.[protected]@yahoo.com
[protected]

P.S. I have been a customer in Buffalo New York since 1975!
3 occasions. It

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
L
12:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons coffee

Hi,
I regularly visit Tim Hortons located in Castlegar BC since last few months the coffee being served to me always has a burned taste, I have previously worked at Timmies for about a 1.5 year and I know the quality standards. I have seen coffee pots not being timed and being served, a few times I asked them about it but every time they say its Fresh. I'm fed up of complaining to the store manager (Rona) but she says sorry but after one or two days same thing happens again either there won't be enough cream or sugar if its not the coffee. After yesterday's incident I lost it what happened is I bought my everyday coffee was going to work half way down the road the bottom of the cup started dripping which ruined my work shirt and my car seats and cup holder coffee every where in the car, coffee cup comes for 2 dollars 10 cents I had spent 200 bucks to get my car cleaned just day before this incident and now again I have to spend more money to get my seat covers replaced and get it cleaned. Will never buy coffee again from this location.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
A
8:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons employe and supervisor

Hi
I am one of regular and loyal customer in timhortons i order three ice cup she open window drive through she was not looking at me she grap money she close window i ask her to take my tim card she said its to late i cancel and re do it plz she refuse to serve me and i try to talk to manager she said to go whatever u want i dont care we work close by all our staff complaining about this branch thanks

Read full review of Tim Hortons and 1 comment
View 0 more photos
Update by Alexandrass
May 27, 2019 9:42 am EDT

asdfg

Hide full review
1 comment
Add a comment
B
B
basefistrotten
, US
May 24, 2019 8:48 pm EDT

I would think that someone that is old enough to drive would know how to spell better. I would think that someone old enough to drive would know that she is not refusing to serve you. The transaction is already finished. You should have asked her to take your card BEFORE. Basically you are an adult acting like a five year old child. She has every right to refuse service. You see even the manager does not want you back with your behavior.

ComplaintsBoard
G
9:44 am EDT

Tim Hortons service

I was at the Tim Hortons, 120 Queen Street South, Streetsville, Ontario location on Friday, May 24 around 6:45 a.m. As I was standing in line waiting to be served, the Tim Hortons employee behind the counter was at one of the coffee machines and yelled out and demanded to her co-workers loud enough for everyone to hear: "Who put the filter in the machine?" When no one answered, she individually asked her co-worker at the next cash and her co-worker behind the swinging door, in the same demanding tone of voice, if they put the filter in the machine. Each employee sheepishly responded that they did not know. To which the employee asking the question responded: "Okay, I'll just have to check the camera."

I was next in line to be served by this employee and after witnessing this scene, felt I had to say something to her about her behaviour. I told her she shouldn't talk to her co-workers like that in front of customers, to which she responded, "What do you mean, ma'am?" I told her she was berating her co-workers in front of customers to which she responded, "Well, you don't know me". I told her what she did was rude. She was obviously not happy with my feedback and dismissively handed me my order.

I am a frequent customer of Tim Hortons and I'm surprised your organization tolerates this type of bullying behaviour amongst your employees, especially in front of customers. Needless to say, I will no longer attend that particular Tim Hortons.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
J
2:59 pm EDT

Tim Hortons quality of product

I have ordered a sausage crossaint(bfast) and the buns was burnt, presentation is not good when i open my sandwich looks like just slam in the wrapper so disappointing. Northside Lethbridge branch near Legacy ridge tim hortons location. Pls also teach your order taker how to greet customers right (lady working in the morning shift), her tone is not even friendly

Read full review of Tim Hortons
View 0 more photos
Hide full review
ComplaintsBoard
H
1:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons grilled cheese panini

It's not just one location and I've had good ones before but every time I've gone to get them around buffalo they don't melt the cheese and I can completely pull apart the bread from the cheese both sides with no resistance. Like why have paninis if not one location can make the simplest one correctly. I'm providing pictures so you can see and I wish I'd been taking photos for each time I've went I'd hoped that different locations would not stay consistent but they've all been disappointing. Making your drive thru line move faster is not more important than making food properly an extra 30 seconds to melt cheese is worth the money I have to pay for it

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
N
9:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons drive thru squished broken bagel

At approximately 8:50am May 22, 2019
I went through the drive-thru and ordered a multigrain bagel toasted with cream cheese after I arrived at work and opened my bagel it was completely squished and broken into four pieces I'm absolutely appalled at this terrible service this is not the first time this has happened to me going through your drive-thru throughout the city.
THIS particular drive-thru was on Jefferson Avenue in Windsor Ontario

What happened to quality control this should really pay attention to what they're literally throwing out the window at us

instead of the staff being obsessed with their drive-thru times maybe they should be more obsessed with efficiency first through the drive-through then worry about how fast they should be going

Thank you for your time,
[protected]@gmail.com

Read full review of Tim Hortons
View 0 more photos
Hide full review
ComplaintsBoard
B
8:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons cash register

For many years I have been going to the Tim Hortons at 424 Main Street Buffalo, NY. The last 2 weeks their credit card machine is not working. How can you be on the corner of Main and Court Streets in Buffalo, NY and not have a credit card machine? They have 2 registers. The second register is fully functional, but the never open it up. I am someone who buys a Tim Hortons card. So I am sure to have my money, for a large steep tea, for every day. I can't afford to pay cash after I have already paid for my tea with the card. Isn't it something your company would want to be fixed right away?

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
R
2:41 am EDT

Tim Hortons hot oatmeal

Tim Hortons # 102877- 3 Road. This is probably the worst set-up, worst run, most incompetently staffed Hortons in the country ! Today I was unable to get HOT OATMEAL - Guess Why? They forgot to make it !Now don't tell me that it is gone from the menu. I order TOASTED-it is not toasted.You can never get PEPPER!The place is usually dirty, a garbage unit that overflows (only one for a restaurant that seats over 100 people !
The place is so loud you would think you were at an airport !
Fix this place up or shut it down! Re-decorate with SOUND ELIMINATING BAFFLES!
Train your staff before they meet the public!
Order # 360.
50-21-2019.
08:57:40 AM.

Read full review of Tim Hortons
Update by redmark
May 22, 2019 2:42 am EDT

Tim Hortons # 102877- 3 Road. This is probably the worst set-up, worst run, most incompetently staffed Hortons in the country ! Today I was unable to get HOT OATMEAL - Guess Why? They forgot to make it !Now don't tell me that it is gone from the menu. I order TOASTED-it is not toasted.You can never get PEPPER!The place is usually dirty, a garbage unit that overflows (only one for a restaurant that seats over 100 people !
The place is so loud you would think you were at an airport !
Fix this place up or shut it down! Re-decorate with SOUND ELIMINATING BAFFLES!
Train your staff before they meet the public!
Order # 360.
50-21-2019.
08:57:40 AM.

Hide full review
ComplaintsBoard
U
10:20 pm EDT

Tim Hortons tim hortons whole beans

I bought a bag of Tim Hortons whole beans. Took some beans out of the bag to grind and I found a rock in the bag. I went to the Tim Hortons restaurant and they didn't know who I would call. So I googled. Hopefully this is the right way to do it. I kept the rock still. I've been buying beans for a while and have never had any issues. And I recently bought a new bag and it's been fine so far.

Read full review of Tim Hortons
View 0 more photos
Hide full review
ComplaintsBoard
R
12:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons staff cleanliness

Appoximately 9:30 am, May 21, I was at Tim Hortons on Bowness Road NW Calgary Alberta.
The Filipino lady that filled my order had been handling equipment, counter top, and various other non-food contacts while wearing plastic gloves.
Then with the same gloves she handled my food, directly.
I asked her if she knew the gloves were to protect the food from contamination.
She said "oh yes I know." I said, "but you just touched a lot of things, and then my food. " She frowned and walked away.
Your staff should be educated, or re-educated on cleanliness in food handling.
It is quite disgusting to watch your hashbrown picked up clearly not with clean gloves.

Read full review of Tim Hortons
Hide full review

Tim Hortons In-depth Review

Location and Accessibility: Tim Hortons is conveniently located in various areas, making it easily accessible for customers. The establishment also ensures accessibility for customers with disabilities.

Menu Variety and Quality: Tim Hortons offers an extensive menu with options for breakfast, lunch, and snacks. Their freshly brewed coffee and specialty beverages are a highlight. The use of quality ingredients and careful food preparation ensures a satisfying dining experience.

Pricing and Value for Money: Tim Hortons offers competitive pricing compared to similar establishments. Customers can expect value for money with generous portion sizes.

Customer Service: The staff at Tim Hortons is friendly and attentive. They efficiently take and deliver orders, ensuring a smooth and pleasant experience for customers. In case of any concerns, they promptly resolve them.

Cleanliness and Ambiance: Tim Hortons maintains a clean and well-maintained dining area. The seating arrangements are comfortable, creating a pleasant atmosphere for dining in.

Speed of Service: Tim Hortons provides quick service for both drive-thru and in-store orders. Even during peak hours, customers experience minimal waiting time.

Loyalty Program and Special Offers: Tim Hortons offers a rewards program for frequent customers, allowing them to earn rewards for their loyalty. Additionally, they regularly provide promotions and discounts to enhance the value for customers.

Online Ordering and Delivery: Tim Hortons has a user-friendly website for online ordering, making it convenient for customers to place their orders. Their delivery service is timely and ensures accurate order fulfillment.

Community Involvement and Sustainability: Tim Hortons actively participates in local community events, showcasing their commitment to the community. They also prioritize sustainable practices and environmental initiatives.

Overall Experience: Customers are generally satisfied with their dining experience at Tim Hortons. The consistency in food quality and service contributes to a positive overall experience. Many customers are willing to recommend Tim Hortons to others.

How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Tim Hortons customer service

Website

www.timhortons.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Tim Hortons?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Tim Hortons Customer Service. Initial Tim Hortons complaints should be directed to their team directly. You can find contact details for Tim Hortons above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Tim Hortons. Discuss the issues you have had with Tim Hortons and work with their customer service team to find a resolution.