- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
customer service
On Sunday Sept.29, 2019, at approximately 10:35PM, I was sitting in the dining area of the company and address above. I was reading a book when I overheard an employee begin talking to a customer at the front counter. The employee's name is Caleb. He is 21 years old, stands approx. 6'2, weighing approx. 160lbs, and has black hair in an afro. He began to...
Read full review of Tim Hortonsverbal abuse and harassment
Dear All, My name is Sameh Sadek ; a former Employee in Tim Hortons which is located in 700 16 Ave NW, Calgary, AB T3B 0N1, Canada. I am sending you today because I had to resign on Thursday 26th September 2019 based on verbal abuse and harrassment ; which was done by my former manager (Courtney). I am a new comer to calgary and I was hoping that through...
Read full review of Tim Hortons and 1 commentwaffles and eggs
Week of 9-20 of sept 2019 being on the road as a sales rep in this area I'm here often at this time it's been an ongoing situation No Belgium waffles at numerous occasion Monday sept 30, 2019 Same situation this time No waffles but to make it more appealing they have no eggs at all And they have me no reason for being out of these products Please advise Tony [protected]@live.com
Read full review of Tim Hortonscheating of promotion
Yesterday September 29 was so-called national coffee day, but for me is April fool day, it was shameful for Tim Horton cheating its customers, it is embarrassing and naive to believe in Tim Horton misleading free coffee promotion, and wasted near a hour at its Waterloo store to get answer why no free coffee was offer after an eligible purchase with Tim Horton app was order. What hoax!
food
I work at Surrey Dept Hospital and this location is across from work. I have been coming to this restaurant for the past 19 years. On July 29 i ordered my lunch from Timmys mobile app. There was no area to order extra sauce so once i got there i asked the girl if it was possible for her to give me some. She stated i have to pay .25 cents. I said i dont have...
Read full review of Tim Hortonsnozzle in my coffee
At 4:30 on September 29, 2019, I ordered a pumpkin spice latte, as I was finishing my coffee, I normally take the lid off to finish off my coffee, and as I took the final drink with my latte a lot cooler I nearly swallowed the red nozzle I spit the nozzle back in the cup and threw up . I am really concerned about any contamination that this may have.
our store is suffering and so are the employees and customers.
There seems to be a serious lapse in management at the Tm Horton's in Hartland, NB, Canada these days. Every time we go through the drive-through there are a couple items that they don't have in stock. Usually there are no hashbrowns, croisants, tea, or as happened yesterday, no soda at all. There are a lot of angry customers who are having to go through...
Read full review of Tim Hortons and 2 commentsdrive thru
10:45 am Sunday, September 29, 2019
Today I went through the drive thru and ordered two coffees and two sandwiches.
A medium 2 milk, 2 sugar.
A medium white hot chocolate half coffee.
A plain bagel toasted with herb & garlic cream cheese.
And a bacon belt on a pinched croissant.
What I received was,
A medium white hot chocolate half coffee. (This was the only item that was correct)
The medium 2 milk 2 sugar was not correct, but I have no idea what it was. It tasted and smelled like a cookie.
The plain bagel was an everything bagel and I didn't even eat it.
The bacon belt on the pinched croissant didn't have lettuce or tomato.
Normally I would have taken the items back but didn't notice till I was long gone as I didn't want to eat in the car. 3/4 is really terrible ratios to get incorrect. I am very disappointed with this location today!
A bagel belt with bacon. But instead of it being on a bagel it’s on a pinched croissant.
service
Hello, I am sorry for broken english, I am posting this just to say that most of the times I go to buy something to tim horton I find their workers, with no smile, no courtesy, young people ignorant and also selfish, an example: I was yesterday, with my wife, asking for a classic donut and the answer of this young girl was: every donuts are classic, and my wife asked for something else, this is because I prefer mcdonalds, best service they have better maners they know better education and smile, and you can find a manager checking out their workers, I am very disappointed of tim horton
pumpkin spice latte & breakfast sandwich
My medium pumpkin spice latte was only half full when I got it in the drive through, with no whipped topping on top of it. I ordered a breakfast bacon sandwich and instead got a sausage one. I ordered an apple fritter as well and when I got to the window she said they forgot to ring it through, and had me pay for it separately. They don't read the order...
Read full review of Tim Hortonsservice
I ordered two large steeped tea's through the drive-through and before I paid for my order I asked for a Tim rewards card they told me they didn't have any so once again I am out to credits towards a free coffee .. These things should not be offered if they cannot provide them to their customers... this is happened to me several times and I will not be back at Tim Hortons again.
lids
Being an avid tim hortons coffee lover, your new dome lids suck. With your old lids it kept my coffee inside the cup, never spilled out, easier to carry when hands are full. Now with these new ones, i have coffee in my cup holders, take a sip and it splashes back, not easy to drink out of while driving, and a hassle to try and carry in if you also have groceries to carry. Either way point blank, your new lids are [censored]. I don't go to other places as they carry the dome lids, i prefer the flat lids like you Had, please bring them back as i know many people are complaining about them, and you should want your customers to be happy. Please, and thank you!
lids
Your new life suck the spill and Makena mess please bring old lids back I don't enjoy my coffee at your stores any more because of this. And it's not just me everyone I know hates them not to mention after you take a drink it shoots up and hits my nose as there is no hole to let air flow through to get a proper drink. P.s dome lids suck.
Thanks. Shawn Lagassie. Guelph Ontario.
lettuce
Recently you have made the change of using shredded iceberg lettuce which has been a terrible mistake! Doesn't taste good and always makes a mess, plus does not look fresh. Please go back to the original lettuce. Plus I would like you guys to work on your customer service attention. The workers are not nice and always in a rush. It does not feel like I'm appreciated as a customer and makes me not to come back
Read full review of Tim Hortonsrewards card & food quality
I am writing to complain of your new rewards card. I was told it was a rewards system to replace Tim hortons cancelling the roll up to win. However, staff NEVER EVER ask for the card! And then, at the very end of my purchase, I REMEMBER to give my card but I am always told it is too late. What an absolute joke. All you have done is given me another card, another responsibility I have to remember in this busy day and age. And your food quality is disgusting. Costs a fortune for old, lukewarm food that has very little meat (ex. Sandwiches). And your turkey grilled cheese went from having real Turkey to the processed crap. That's when I was done with buying food from you. Thank God your double double hasn't changed (yet). Canadians are not happy Timmy's!
service
I ordered hot chocolate, 2 wraps, a large ice coffee Didn't put cover on my hot chocolate caused it spilling all inside my brand new Honda Civic staining and making it sticky, didn't offer napkins I had to ask didn't even ask to refill the drink, gave me my food and said have a good day not giving me my coffee then saying oh medium no I paid for a large now...
service
attentant at store 102033 was rude. today sept 28/2019 time 12.41 pm receipt [protected] order [protected]. I asked for a stir stick she pointed to where they were supposed to be, i told her there was none there she said go to the other order desk, in not a friendly tone. Upon checking my reciept at home she forgot to take off the amount for the survey for the...
Read full review of Tim Hortonsdrive thru customer service
I am used to experiencing issues with this Tim Horton's, for example, the last time I clearly ordered an Egg and Cheese without meat, I got home to see there was a sausage in my sandwich (I don't eat meat). However, I understand mistakes like this. Today, though, as I drove up to the drive thru window, no one was there. Two employees who should have been...
Read full review of Tim Hortonsservice
September 26
All I wanted was a XLarge Dark Roast, 2 cream and a tiny bit of hot chocolate. (The hot chocolate replaces the sugar and takes the edge off old coffee - please don't tell me that all Tim's coffees are brewed fresh - that's not true).
The issue became the hot chocolate, they wanted to give me an XLarge Hot Chocolate, so I had to cancel that and start over. Then they wanted to charge me for the hot chocolate because i wanted - I'm not sure what she said. I had to cancel it and repeat the order. So I did and she wanted to charge me for the hot chocolate, and at this point I did not care because I had my free one. She refused to use the free, said that this purchase didn't qualify.
So I looked up the Key Rules/Restrictions of the Tims Reward program (https://www.timhortons.com/timsrewards/faq/) and clearly coffee qualifies! Even coffee with a tiny bit of hot chocolate!
I have had this issue before at this Tim's, swore I'd never go back but my school has an evening parent thing and it is raining so I did not go to the one on Main Street where I have never had this issue (it does not have a drive through).
This Tims is the slowest most frustrating store in Winnipeg.
below you will find my Tims card number - check it out I had a free i could have used. Check too, where I usually get my coffee, never an issue.
Oh the card is in the truck but the app has a scan code 0G0V-9X8M-OM83
Nic Devine
[protected]@gmail.com
the new coffee lids
I DO NOT like the new coffee lids that are being used...they tried this a while ago and went back to the original ones. But..now these awful lids are back again...I have yet to talk to anyone who likes them! They drip upon opening and closing (and sometimes don't close properly)..I wonder why you would go with such an awful product when your old lids were perfectly okay? I don't enjoy drinking out of them and can taste the plastic on the lid. Would appreciate your comments..I tried phoning your 1 888 no but the person to whom I was speaking had a hard time understanding me..as did I understanding her. All she seemed to do was type something...I could hear her doing this. Pls reply..thank you!
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service that caused the issue.
- The date and time of the incident.
- A clear description of what happened.
- Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
- Steps you have taken to resolve the issue, including any contact with customer service.
- The company's response or lack thereof.
- How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.
Overview of Tim Hortons complaint handling
-
Tim Hortons contacts
-
Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click up if you have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 3 3 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click up if you have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office
-
Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
-
Tim Hortons headquarters874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
-
Tim Hortons social media
Most discussed Tim Hortons complaints
Not happy with my last visitRecent comments about Tim Hortons company
Christmas smile cookie programOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Tim Hortons?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Tim Hortons Customer Service. Initial Tim Hortons complaints should be directed to their team directly. You can find contact details for Tim Hortons above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
We have received your comment. Thank you!