Tim Hortons
reviews and complaints

Recently ordered and paid for a large chili combo and the cup wasn't even full. This was on my lunch hour so my time is minimal, so I could not run back and spend another 15minutes in store waiting for this to be corrected . The tea that came with my combo was luke warm. I was not asked whether or not I wanted a whole wheat or white bun, staff selected this for me. I am a daily visitor at Tim Hortons and this has been the worse service and product I've received

Rohgul was extremely rude and disrespectful she messed up my order which is understandable at a fast food restaurant, and she wouldn't admit that she messed it up and kept saying ‘no that's what you said'
I asked what her name was and she points at her name tag and comments ‘can't you f**king read?' And she remade our order and threw it in my car and commented ‘there you have your stuff you can leave now'
When I opened my sandwich the egg cheese and bread were thrown in it not even in order. Like really?
I have never in my life been treated this way by anyone. No human should have food that they paid for thrown in their face. her attitude was the most disgusting attitude I've ever seen

I've already submitted my complaint, and was told that someone from the restaurant would contact me. No one has, and I think that's Extremely unprofessional and reflects poor customer service. My case # is SNN26, and the store location was #100565. Here are the rest of the necessary characters to ensure my complaint is viewed😡😡😡😡😡

Elise Stainton

First: The east indian crew there are useless. One time i ordered grilled cheese with bacon. It takes her 3 mins just to punch in my order.
She keeps on going around to find the bacon. She doesn't know what she is doin.

Second: always out of stock. Like chivken for sandwiches.

Third: they go for break together. Putting sign ON BREAK BE BACK AFTER... making their customers wait.

Very poor service.

Pleeease! Bring back the old hot apple cider mix! The new liquid mix is horrid! Not even drinkable! Was so excited for the season and my whole family too! Now we are all sad to realize its changed. ☹️please bring back the powered mix!
We are huge tim hortons patrons and want to continue to enjoy it!

Cat childs fredonia/ dunkirk ny

I have been going to the same tim horton location for years... Not sure why tho!
I travel thru the drive thru at the same time 4 times a week... So unfortunately the problems are the same everyday... So obviously they never gonna change.
5:20 am... Every day, never have decaf! They either tell me that at the window instead of when I ordered it or they just give me regular coffee! So I switched to steeped tea...90% of the time I get to the window and they say its all gone! So 2 items on their menu are rarely ever available @ 5:20 in the morning.. Today I had to order a steeped tea twice at the order box. Then 9 minutes later when I get to the window I was asked by 3 different employees what I ordered! The language barrier is probably the biggest problem but the lack of product is a joke! Terrible staff, terrible management! Terrible experience every day!

I had a simple question regarding the price of a bagel with and without vegetables from the lady who was getting my order in cash-her name was Beenish and she answered me back very impatient and rude and just mumbled some words and when I asked her to speak a little bit louder she shouted at me and left the cash and asked a gentleman to come and answer me. That was really impolite and I have never had such a experience before.
She could easily tell me: the price of your bagel with veggies will be this and without veggies will be that, but she didn't. I wish I hadn't come to this place today.

Her name was Heat & apparently in training @ Tim's on Front Rd LaSalle oNtario @ 11:15 on Sunday Oct 20th.. I would think that we would train them to respect their uniform.. apparently I need to add more to my comment in order that it will be taken seriously.. lately we had servers who could hardly speak english yet it look like they have been moved or dismissed.. not their falult.. I guess I have enough words now so I will submit..

Hi I am a loyal costumer of yours and collection de Upper Deck cards, and I received an Official Winner Card
But I couldn't even try the Math question, like the redeem code was already used!
Really upset me cause I'm supposed to get a gift and the card doesn't work!
Please can you help me either sending my another Official Winner Card or something else!?
Kind regards

Bruce Morroni

We are regular customers of Tims for years. We stopped at Onroute Woodstock and had the worst service ever in all the time I have been going to Tims. First they couldnt make my wrap offered me a ham and cheese sandwich instead. Then I waited like 15 minutes to get it then they forgot my wifes. Made like 10 more peoples I asked them about mine. They took my slip then threw it out. The guy said they were making my wifes. I watched him make three more and I said there not making mine. Finally they made it. By the time I got to the table my coffee was just luke warm. I will never stop at that place again.