Tim Hortons
reviews and complaints

Your ad says buy 7 coffees or donuts and get the 8th one free ha! Ha! Ha! I bought 2 coffees one day and got 1 (one) reward. Another day bought one got one. Yes another day bought 2 coffee and you guessed it... Just 1 (one) reward. At this rate I feel ripped off as I now know that I get only 1 (one) reward per visit. I go to mcdonalds and I get a reward for each and every coffee purchased. I feel totally misled by your ads, and deceived. False advertising! You should let your customers know this is per visit and not per coffee purchased. Not a happy customer.

Bev belbin
2540 waterford street
Oakville, ontario l6l 5e7
[protected]

Sat. April 20, 12:15pm

Complaint over the very dirty and disgusting state of the restaurant (there is no drive-through) the mens washroom had feces all over the toilet. The ladies washroom did not have a lock that worked. The counter service was slow and understaffed. We ordered 2 medium decaf coffees and they were very watered down... Not drinkable. Decor is outdated. Parking lot is poor and littered. Terrible experience!

We request a refund of our coffees and repair of the washroom lock and better cleanliness of overall building, washrooms included!

Where to even begin.. I am a frequent customer at tim hortons, I am not a coffee drinker therefore I only buy french vanillas. I heard about the rewards program and was very excited that finally all my french vanilla purschases would give me credits to get a free one... To my surprise my free item doesnt included french vanillas.. Only coffee? And on top of that I thought I was at my seventh purschase meaning I could get my free item and instead the women at the counter told me I was to late to receive my free item and I have restarted.. After this experience I refuse to utilize the loyalty program and will be going to mcdonalds from now on. Unhappy jerri

Why why why... Would you change the iced coffee syrup size? I have been ordering these since they were handed out as samples 5, 6 7 yrs ago? They are the reason i've gained 10lbs. Ordered one today with extra base/extra cream and it tasted like there was one tiny pump in it. I went back into the store to get more base and they informed me that the jugs/pumps are now smaller and they've yet to figure out who to give the same amnt as before. The girls said she put 10 in... Well unless this problem is corrected fast, I will no longer be ordering from your stores. This is the only drink I buy from timmies... I don't care for your hot drinks. Big disappointment!

It is very annoying that I never get what I order thru the drive thru. I asked for a carrot muffin and got a blueberry one instead... My daughter ordered a grilled cheese sandwich and got a chicken wrap instead... My french vanilla tasted like hot water... Losing faith in the customer service... Not hard to make sure your customer is paying and leaving with what they wanted... Not very happy

Yes it really bothers me that it does not matter witch drive thru I go to you have long lines I though drive thru means get a quick coffee & donut not holding up the lines while people get there lunch made & you get like three in the line with the same idea come on now if you want anything more than a drink & snack go in side or there should be an express window several times I have waited for 45 min for a coffee please do something about this

Hello,

I purchased 4 mini meals for my 4 children today as they wanted the Toronto Maple Leaf cup available on display.

I asked the cashier to please give me 4 of the leafs cups and she said she would. Well, she gave us 4 Winnipeg Jets cups. I didn't even notice until we left as I saw blue cups. I visited 2 other locations in Windsor and none had the leafs cups. I wouldn't have spent $26 for 4 "kids meals" when the meals were not enough food for my 2 sons but they all wanted the cups. Please send me 4 leafs cups.

Thanks!

Cyra Charlton
[protected]@hotmail.ca
3113 Seville Ave
Windsor, ON
N8N 0A2

Hello! To whom it may concerns:
TH # : 107625
Drive - Thur Order # 135 and # 220
cashier: Shift 1?

I have ordered my Medium coffee DoubleD, and one breakfast combo #3 with Hashbrown and L coffee double double. but the operator did not take order properly. I have to repeat twice. she was rushing me to the window. last. she did not take one medium coffee. Therefore, I have to order again. At the time, the two cashiers who at the window were very very rude and unprofessional. One of them even give me duty look. I know everyone can make mistake, but their attitude was not unacceptable. I ask for both receipts just want to ask the manager please well train his/her employees how to take order/ serve customer in a good manner.
I think I will never come to that store again.

Thank you!

Liana

I went into the drive-thru tim hortons on bayfield street location in barrie, after I walked in there was nobody at the counter/till. There was 2 girls at the drive-thru working, I also seen another girl walk into the back and another girl was in the back. I waited around 5 minutes and still was not served. The drive-thru staff looked over but didn't come over to help or even say someone will be over to help you. I ended up walking back out. This is not the first time that it's taken a very long time to be waited on. One other time I waited 6 or 7 minutes before I walked out without being helped. I didn't have time to wait forever to be helped. I didn't want to be late for work. There is also problems with this store taking a very long time to prepare orders. I've also talked with a few friends that live in the same building as me and they also have had these problems with this tim hortons. This issue needs to be addressed. It is frustrating when you are planning on getting a coffee and breakfast before work when running a little late and end up not having anything because of the service being terribly slow where you can not get something to eat. If I have this problem again here I will be switching to somewhere else to get my breakfast and coffee for work although i'd prefer to have tim hortons but can not wait this long for my order. Thanks

I went to the Tim Hortons located at Carlaw and Lakeshore. I ordered a large dark roast with one Mille. My card was charged for three lathes and another charge of 7.80. My total came to 13.80 for one coffee. I returned to the store and notified them and they assured me there was nothing they could do. Absolutely outrageous and disgusting. This is absolutely outrageous and disgusting. They are literally stealing money from my account with no consequences. This matter must be rectified as it is criminal in nature. Thieves by definition!

Was told this morning that I can't get a free french vanilla as it in not a coffee after buying 7 of them. I do not drink coffee, only cappuccino. This is discrimination and unfair to those who only drink cappuccinos. I go to tim hortons 2-3 times a day! Why can't we get a french vanilla free instead of a coffee? Please explain to me why this is fair?

If you want to order on the app the only flavor shot you can order is hazelnut also if you want a mocha ice coffee ordered from the app you cant do that either when you get the 7 of 7 rewards you still get changes for the 8th one this morning I still had to pay 2.32 for my coffee and it should have been my 8th purchase and it should have been free.

This morning my husband went to the Tims at Wellington and Baseline in London Ontario to try this breakfast sandwich. The girl on the speaker confirmed they were 2 for 5 so he ordered 4. At the window where you pay she charged him 20. He said they were 2 for 5 so it should have been 10 but she said the order was 20. He doesn't like confrontation and was embarrassed so he paid and brought them home. Jim is 70 yrs old and very timid when a situation like this arises. I know he should have insisted but that just isn't him. I would have gone with him but have mobility issues, and it was just buying breakfast sandwiches. I wouldn't have been shy about it. The sign in the window says 2/5. We have been dealing with this branch for 5 years and go at least 3 times daily for coffee and tea. They do know him well and by name. This is what is surprising. Jim didn't get a receipt as he paid cash.

We have had many issues over the years with this store with terrible coffee and tea and wrong orders. For the most part they have let us return the coffee for replacement, but that is an inconvenience. Please inform all your staff that when a price is posted please don't argue with the customer especially with sweet little old guys. Thanks for letting me vent. We seniors know the value of a dollar and 10 dollars extra was excessive.

P.S. These french toast breakfast sandwiches are very delicious. Glad he got 4 but not at 5 dollars each

Nancy Doner

460 Moore St. London, Ont N6C2C2 [protected]

I signed up my card on my phone to get my first free rrward n spent over 1.50$ n did not receive my reward well the guy told me I didn't but ibwent to a diffrent tims horton and they gave it to me the guy was very very rude and I was not happy I tried to show him were it says sign up and receive my first free reward but he took rhe paper and fliped ot around and read the wrong part ecen after I told him it says right here get first reward with signing up

I am a Tim Horton's fan that I have the Tim Horton's credit card.They offer 1 free item to get for the month which I find to be awesome.This month you send his late for this month however his month for April suppose to get either the shortcake muffin of the strawberry filled donut or the sprinkle donut. I was excited to get it this month that I drove to at least 5 different Tim Horton's to try to get either one, and everyone said the ran out of it which I found questionable.I finally asked then how?Then finally the employee told me you discontinued them.This is not right having wasted my time driving like a maniac without not one employee could have told me this.Also I am very upset that you even sent this for the month knowing you guys discontinued it in the first place.You guys should do better not impressed at all.Im feeling that I'm might not want to be a fan Tim Horton's anymore because of this.

Approximately 3 weeks ago I went to Tim Hortons (tel Number 604-792-3423) in Chilliwack and gave server at drive thru 20 for two ex large coffee. I should have received 15.30 in change, but after I drove away she had only given 2 five dollar bills instead of 3 five dollar bills. The way she gave me the change was very odd also, she crumpled it all up and tried to give it to me along with the coffee - in one motion. I am a daily visitor to this timmy's, going in early morning hours (2 am to 4 am).

I went back the next day and asked her if she was over on the till cuz I was short; she would not speak to me! I went inside and explained problem to a staff and then the manager. I did not hear back from manager so I called in a few more days and reexplained and suggested they watch the tape! No response! I called this morning at 910 and was told the manager too busy to come to phone, called back at 950 and got the same answer!

By the way, I no longer see that staff person who stole five dollars working! I am still out five dollars and have not been treated very well by local tim hortons. I am a senior on a pension and do expect better customer service than what I have received. I want my five dollars and an apology from local timmy's!

Desta Branham
[protected]@hotmail.com
[protected]
April 19/19

Abraham Haile gebrezgi is a terrorist (YPJ and PKK) organization at employee. We will not order the Turkish again. We're not coming. check out this Guy take off from work immediately you will see social media accounts. racism does to Us... As far as I can tell, no other complaints. He is do the harassment etc.
We're coming for dinner. The Turks for this outrageous attack. He should be fired this employee immediately.

I am very frustrated and upset with tim hortons! You start this reward program but every time I try to use it there is some kind of excuse on why I can't use it! They don't ask if you have a reward card then after they start ringing even when they just started the order they will not take the card. Now for the last two times I have gotten our scanner is not working! If you did not want your customers using the reward program why start one in the first place! It's happened to me 4 times. Just this morning at the romeo, mi tim hortons. They once again told me the scanner is not working! I stop for coffee every morning for coffee at tim hortons but that is going to change. This reward program is a joke. Please contact me at [protected]@frontier.com and let me know how you are going to. Correct this so I can actually use this card!

Thank you. Have a blessed day
Sharon raska

Approximately 2 weeks ago an employee Brennan Miller in the Barrhead AB store over heard 2 friends of my granddaughter talking and my granddaughters name came up, this said employee Brennan Miller over heard them and said Mackenzie **** (will not use her last name) and proceeded to say some pretty nasty stuff about my granddaughter in the store. He said this nasty stuff to 2 of my granddaughter s friends, one works in the drug store part That kind of talk is not and should not be tolerated. I will not tolerated it, your store already gets run down enough as it is

Everyday I order a large French vanialla cappicino with a shot of expresso. I do realize the difference when it's not added however I have been lied too due to lazy staff not wanting to admit it's not in there where they would have to admit their wrong and reopen the cup. Tim Hortons even wants the old food or drinks back when they screw up. Tim Hortons can cheap u and still isn't willing to compensate their customer providing good customer service. Why is this ? How have I been compensated after several times of not getting what I paid for ?