Tim Hortons
reviews and complaints

This morning I go to tim hortons and get breakfast. Sausage breakfast sandwich on an english muffin in a meal with a large dd. Total comes to $6.65
I scan my rewards card (I had 1 reward waiting to be used) after they scan my card he tells me that I got my coffee for free. So my new total is $6.65 the exact same amount as it was before. But now I have lost my reward. You need to give the option to cardholders on weather or not they want to use their rewards. Instead of being forced to use it when it doesn't benefit them.

Requested double cup. She than got an attitude. I asked for her name (not wearing a name tag), she refused than told me to get the [censored] out of drive thru. We pulled to the front of the store, went in she still refused to give me her name. The manager honey came out, I asked for her name and gave it to me. Her name is doral (unsure of the spelling) african american lady. I'm not happy as I have worked for tim's for 20 years off and on. I'm actually appalled at this and want a call back tomorrow april 18th to get this rectified. I have also been on hold with the toll free number for 55 minutes.

I was in the Tim Horton's In Sherwood Forest Mall in London, Ontario on Mon. Apr15/19 at 12:30pm.
I ordered the breakfast egg and sausage sandwich and I was told there were no eggs.
This is not the first time this has happened. In the summer of 2018 I was in the airport in Montreal and I was told that there as well.
For a company of this size and especially now that it is advertizing "all day breakfast" I find this unacceptable.
Thank you
Jim Cleverley
jim.[protected]@yahoo.ca

Hello,
I buy from George Brown college Tim Horton in the college at 200 King Street East.
Why we don't get rewards points, its own by Chartwells.
This is not fair to the students and staff. I buy three coffees a day.
I am entitle to my points.
Please advise.
Kasrie Kanhai
Email: [protected]@georgebrown.ca
Phone number: [protected] Ext: 2899
Cell phone: [protected]

On April 15/2019 I walked into Tim Horton located on, 1195 Danforth Ave. esso, Toronto, M4J 4B1 and ordered large tea, while i was ordering i asked her if i can have reward card which Tim Horton has offer its customer (buy 7 get one free) but she was totally ignore me, and i keep asking her if i can have it before i charged but still she ignore me and charged my credit card and then when she sees i am insisting she told me is too late, i found about reward card when i was waiting in lineup because she was offering to people head of me in the lane, but she never offer me, but ask for it where she totally ignore me, finally by insisting i got the card but she said i can't put this order on the card where as she could do it if she wanted to.
I felt so humiliated, but i said thanks and left.
Here I am sending you my recipt, where you can get more Information

Best Regads

Since it's opening over two years ago, this Tims has been throwing garbage haphazardly in the back where the drive-thru is located. They don't break the boxes and overstuff the dumpsters. When this happens, bags break and the debris falls onto public property - the bike and walking path behind. There are retirement condos and a daycare attached to this path which is heavily used by children and seniors. During winter and rainy days, you have to be careful not to step on pieces of the cardboard boxes because you can go flying onto your back. Besides being dangerous and an eyesore, this garbage attracts rats and raccoons (which I have seen at night when the restaurant is closed). Because the employees are careless not to lock or close the tops of the dumpsters (which there is a by-law) the neighbors have been dumping their personal garbage into these bins.in your commercials, Tim Hortons comes across as community-minded. I tried talking to the manager but there is a lot of staff turnover - so I think they don't care. Please see photos attached. I have not posted these photos to Facebook hoping that you can resolve this problem before the hotter months when there will be more vermin and bugs around.

I used the Tim Horton's mobile app to pay for purchases. My banking information was connected to the app so I may load my Tim's account and then scan my phone at the cash to pay. 

There were unauthorized purchases on my account, which I detail below. I stopped using the app and deleted my banking info as I was afraid of the app security. I immdiately contacted Tim Hortons. That was 6 months ago and since then I have been trying to get Tim Hortons to reimburse the missing money and let me access my funds. I have had limited contact from them with no resolution, and just when I think someone might help me they stop answering. On on the whole I am being ignored. This in itself is maddening, but it's especially bad since I am complaining about money being stolen from me. 

While the amount of money is small, it's the principal here that counts. They are 100% in the wrong and need to make this right. They have allowed my money to be used by someone else. They won't solve the technical issue that it will let me use my account. They are completely ignoring the concerns of a customer.

These are the details:

Christmas 2017 I received a $25 Tim Card as a gift. I downloaded the mobile app and followed the instructions about how to transfer a Tim Card balance to the app. 

I used the "scan to pay" function on the app and loaded my account in $25 increments as needed. The last time I loaded the balance was October 6 2018 and the last time I used it was October 9.

On October 12 2018 the app crashed while I was using it and when I logged back in my balance was $0. I don't know precisely what it was before, but there was money in my account (less than $25). I didn't use the app after October 12th.
I contacted Tim Hortons to try to gain access to the money in my account. In Novemeber I received an email from app support with a screen shot of my account transactions to show me that my balance was indeed $0.
I went on to dispute this. As I looked at the details of my account I realized there had been 5 transactions after I stopped using the app on October 12. I couldn't have spend that money since I had no access to it, the balance showing on my phone remained at $0. I reported this to app support. I thought someone had gained access to my account.

The app support agent then started asking me via email if I had a certain Tim Card. I figured out from this that they were thinking that that when I transferred the $25 card I received at Christmas to the mobile app, it didn't delete the balance on the card, so $25 went into the mobile app but $25 remained on the Tim Card. I think I got rid on the card. I believe I left it in a rental car in the garbage. I'm guessing that someone found it and used it. And it's not my fault that the $25 didn't transfer properly and I should get this money back.

After this Tim Hortons stopped answering me. I have emailed them and created complaint tickets on the app literally dozens of times. I got one response from an email where I was told that my account had $25 in it and I am probably signing in wrong. I responded to that email but didn't hear back. 

I resorted to publicly posting on Facebook and Twitter that money had been stolen from me. This is when I actually heard back from them! On twitter we had a few back and forths and now they have stopped writing me. On Facebook, I actually thought they solved the issue, to the point that I received info that there was now $50 in my mobile app account and I should log in using the Facebook method.

After 6 months, I thought it was over. But I still can't access the money even after following their instructions. The app says "Loading..." where the balance should be. I have deleted the app and reinstalled it 4 times. I've written them back on Facebook 10 times in 2 weeks. I've sent 4 notifications to the app and 2 to Twitter. 

I've had it! Someone need to step up and solve this.

I order only milk in my coffee..I have a stomach issue an cream hurts me.
I go threw drive thr an they write milk on the lid an give me cream..
Not once but several times.
I now have to open it look before I drive away.
Yesterday the put a shot of cream an milk in my coffee..
I was in a rush 3 large coffees one right..
2 cream 2 sugar
The second one had 3 sugar or more an a shot of cream an milk
Regular with milk the gave me 2 sugar an cream..
Ok cream makes a different colour then milk so not sure how u mix that up an to write milk on the lid no idea..
Picture cream an milk...

I hate to work in TIM Horton. Worst Work environment ever, it's actually give me a wave of fear for my entire week, days, night. They don't treat you as human, they think you are a machine. If you get hurt they think you are hindering in their business by getting hurt. It's gross. The managers and supervisors are such a creep they always loud while talking to the employee. I feel dead working there. These people are so humiliating and I even get sacred to tell the manager if i got a burn on my hand because her words will be worse than those burn. I feel like they are killing you with words. Already you have give a good customer service which is a big job. I love to serve the customers and listen their issue and handle them with peace and love. You know it takes lot of patience, inspite of motivation these creepy managers and supervisors demoralize you all the time. There is no human resource where i can reach. I have worked in two tim, I hate it. They don't follow any safety guideline. I get hurt everyday due to their poor store condition and what I can't even complain. There is nothing exciting which keep employee motivated. With minimum pay they treat you insane, inhuman. I hate TIM

I am a Keurig owner and I use the Tim Hortons K-Cups. Recently they have changed the design from the embossed element showing were to pop the top of the cup to clean out the grounds so the cup can be recycled... someone 'brilliant' on your team changed the design so it is on longer OBVIOUS as to what to do to recycle the plastic cup. The tab is gone, the cup is now pure white and their is a ill-formed diagram on the top of the box saying "just peel of the top and recycle"... have any of you IDIOTS in management even tried this? The method does not work - or if it does, it is no longer clear as to how it works AND your corporate pages have no explanation as to HOW to do it now. Nice job.

I want to recycle the cup... your NEW method results in me SPILLING ground all over my kitchen and leaving little bits of dirty mesh in the plastic cup CONTAMINATING my recycling. Well done... give yourself another bonus, you paid lip-service to the environment, likely saved money from the change and don't have to have those unsightly cups in the recycling bin... they can go in the landfill, like all the other crap you do.

My rewards card had 7 of 7 yesterday [ April 4, 2019]
Tried to redeem it today but it reverted to 1 of 7 [ April 5, 2019]
Employee did not know what to do --- NO REWARDS
If this is just another of Tim Horton's scam then I am guilty of playing along
If NOT, employees need to be educated as to how to deal with such situations
Really pissed off at the embarassment on my part!
Joe
[protected]@hotmail.com

I went to buy my daily coffee at Tim's, I have my loyalty card downloaded on my phone which was in my hand ready to be scanned. I ordered my coffee, gave her the money then asked can you scan my loyalty card. She said it was too late because she had already rung me in. Shouldn't the employees ask if you have a loyalty card before they ring you in so they can scan it. I felt like she couldn't be bothered.
Same thing happened to my husband at a different Tims location, didn't scan his card before they rang him through, but that employee was happy to refund his money and did his order over again so she could scan his card first. Again, Tim's would save a lot of time if they just ask for the loyalty card at the beginning of the order.
Thank you

Hello. I'm writing in to file a complaint about a "newer" manager at this Tim hortans location. I'm a regular customer there, I've been going there for years. I've always had pleasant experiences until these past few months. I'm not sure if this new manager is temporary or what not but regardless her behaviour cannot go unnoticed. Numerous times throughout the past few months I have seen her humiliate her workers, she has fired someone right in front of customers. An Asian Filipino descent woman, it was completely unprofessional! Lately my co-workers and I have not been looking forward to getting our lunches from there. I can just imagine what goes on behind closed doors, I am not one to write in a complaint especially for fast food but this was much needed. It is utterly disgusting. If this occurs again I will record the incidents and upload them because I didn't realize I can send in videos until I seen the option, but I will deiniftely get that done.
I do not know the name of the manager but she has tan/brown skin with black hair.

We have a 3 yr who asked to add timbits on to her order after we left the thru box.
And when we got up to the window polielteoy asked to ad them on. The cashier said she can't do that and told us we had to come inside. As we disagree and advised her she could add it on other workers all came to the window. They began to argue with us.
We have added stuff on at other TH restaurant and know it was possible. I also worked at a TH in High school and know it's possible. After we left with out the timbits my daughter was crying. And my husband had called the store to ask for a manager and or a district manager and no one would give us the contact info they were saying rude things and we're not nice.

That's when we located this page to make a complaint.