Tim Hortons
reviews and complaints

This is an on-going problem with the Tim Hortons located on Telegraph Road, Dearborn Heights, Michigan. There were no donuts on the shelf.. whatsoever! The staff is often rude especially if you pay with a $20. They have even gone far enough to say that because I paid with a $20, no other customer would be able to get change. On several occassions the dining room has been closed (during peak am hours) leaving the drive thru backed up. No explanation or note on the door.

Just went to the store located on broadway in grove city ohio and they charged me for food I didn't get, when I asked where it was they said its after 11am... The board says breakfast anytime until 10pm. They didn't give me a recipt for my transaction, they weren't wearing gloves while making food and drinks. I also think the health department needs to go in and check it because of the employess not wearings, like what else are they not doing to make sure customers dont get sick

This morning I took my kids to Tim Hortons in Rochester, NY in Dewy Ave by Wegmans. The service was horrible! I went through the drive thru. I wanted a ice mocha Latta, the lady asked me how much cream and sugar. I said I'm sorry! In a nasty tune I got back "How much cream and sugar!" . I said to the rude lady, I want a ice mocha Latta. She said "yes a Ice coffee with mocha flavoring!". I said no! Ice mocha Latta, that is different from a ice coffee. The lady says to me, "ok ma'am I got it a ice MOCHA LATTA ! " yelling at me! Then she tells me to drive up. I told her I wasn't done, she smacks her teeth, like me, the customer is inconvenience her. So I told her I would like the 2 sausage egg and cheese on English muffin for $4 and a bacon, egg and cheese on a plain bagel. After that I get, is that all ! Now please move up!. What! This is how you speak to a customer! I pull up, I pay, I get my bag and drink. My daughter takes a sip of the drink and it's a ice coffee! After all that! Really! I go inside and tell them, they proceed to tell me it was a Latta, after another 5 minutes of back and forth they finally give me the correct drink. I pull away, just for my daughter to tell me there is no bacon egg and cheese sandwich. I go back inside, ask to speak with manager. I get a teenage girl telling me she is a sup, really a sup! She didn't care about anything I was saying nor my concerns . Just made the sandwich and said have a nice day! No I am sorry, I will speak to her, nothing! If this is how your business is ran. You should be ashamed. The attitude and the rudeness was overwhelming.

I was at Tim Hortons in Wyndotte MI @ AROUND 10:15ish and it was raining. I walked in the entry and slipped and fell on water. I went to country to tell them they should put out a caution wet floor sign. She went to manager and manger told her to put sign out. Not once did the manger come and set if I was OK or see if I wanted to fill out incident report. My leg is hurting and am very upset of there lack of caring

The coffee here was so weak and tasteless, we thought it could have actually been dishwater. We love Tim Hortons coffee and were so disappointed. The same week we also had the exact same tasting coffee in Napanee and Kingston. This was appropriately 2 weeks ago. Is there new ownership? As is this what we are to expect from your coffee? Thank you for your time and I hope you will look into this? Sincerely Kristin Lontos

I went to Altrincham branch of your shop today, firstly I went to the toilet to find 2 out of the 3 toilets in disgusting states, the 3rd was locked so I don't know what that was like, after seeing both toilets it put me of purchasing a drink for me and my daughter
Floors dirty, sinks dusty and dirty, toilets need to be redeemed unfit
Karen franklin
1 York Street
Wa159qh
[protected]

04/10/2019 at 3:21:47 order #383 Westshore Parkway, Langford BC
I made a purchase of $14.19 and because of the machine malfunctioning I was getting an approved message and the lady at the till was getting a declined message. This resulted in me getting charged three times for the same item. The person I was speaking with said to check my bank statement and if I had been charged three times to contact the store. I was charged three times and only refunded once so I have contacted the store numerous times and spoken with Mel. She has given me excuse after excuse for not making the second refund. I feel I have been very patient since I have been trying to resolve this for months. I'm contacting you because I want this dealt with. I have also submitted feedback about this matter. TIA
Linda

HI,
This week, i got 3 rewards cards, lost the first one that I did not register yet, then requested the 2nd one that I can't register.
This morning 6/14, I requested the 3rd one and went online
to register, still not working.
Pls see pic attached. I believe this has something to do with
store front how the cards were scanned in and linked to my
credit card, paid with Visa ending 8291.
Pls help.
Love your coffee and bagel sandwich every morning.
And your service is quick. tytyty.

The recently opened TH on Delaware in the city of a Tonawanda is awful, the owner or manager needs help I work 200 yards away at a Valu, all staff go there as close, I have been told they are out of oatmeal, no cream cheese, they gave my Tim it's order to the car in front, give me a lesser order of 20 Tim bits, have my manager a iced coffee full of coffee grounds when shown it gave excuses and no new iced coffee!, I asked for a bagel and cream cheese on break I open it up not toasted and no cream cheese or butter I took a picture of it it's so frustrating to find this, non other TH is this way ! As it's so close we go but it needs help ! And staff says they are under staffed and short supplies please help !

You guys have recently changed your Lids on your coffee I went through the drive-thru the lady passed me in my coffee did was very weak and popped off and went all over me and my car and my new car seats which cost me $200 to have Christine cleaned I went back the next day do you have coffee in my work truck the same thing happened the lid came off I went in the Tim Hortons and complained about an hour later 64th and Fraser Highway they said we're very aware of the issue lots of people have complained and then they proceeded to charge me for my next coffee I've been drinking Tim Hortons from the date open I even won the big prize back in the 80s it was a 14 in TV you guys need to fix this issue what I'm going to stop drinking the coffee

Good morning,
I have a huge complaint about the Tim Hortons on Brookside Blvd and David Way in Winnipeg, Manitoba. The drive thru is brutally slow in the morning and I always need to correct my order as it appears on the screen wrong. There are 2 drive thru lanes but one is always closed. This makes for a long line of cars in the morning and when I go inside to place my order I can't leave the parking lot because the line up of cars I too long there is no room to back up. I've been a Timmies buyer for many years and to be honest, this is the worst outlet I've been too in my life and this includes other provinces.

A friend also visited this outlet and now refuses to go back as he found it ignorant that the whole staff speaks amongst themselves in the language of their background. My friend is very overweight and he felt uncomfortable as the staff was talking amongst themselves laughing looking his way. He was quite embarrassed and hurt by that.

In the world of social media, if situations like that are made public, it does not look good for any company it refers too.

I work for a company that is of multi cultural workforce. Staff are allowed to speak in their languages on breaks and not during the regular work day hours. This is not racism, I've looked into this on behalf of another friend as I know people who handle human rights situations.

I would highly suggest someone review the operations of this particular outlet as I see nothing good coming from this.

Thank you for your time and consideration

This is about the Tim Horton's at 6480 Orchard Lake Road in West Bloomfield, Michigan. It's actually good news in a way. For years, Amelia Earhart, an American aviation pioneer has been missing. They thought her plane went down in bad weather. As it turns out, she was in the drive-thru line at the above-mentioned Tim Horton's. Like most of us, it turns out she was behind someone who obviously was taking their sweet-[censored] time assorting a box of Tim-bits. I strongly suggest that anyone who wants a an ice coffee should order it as a hot coffee, because by the time you get to the window, it will certainly be ice cold.

June 04 2019 19:52
Trans # 1256557
Order 016557
Store #1474

Chili served cold. Asked to replace but not replaced.
they taked my chili to the back and insert to microwave for a 20 second . she back 20 second after with the same cold chili.
Representative answer and help very bad like a favor ...She give me fell like i am try to stole somethink ...
Very bad location...

So today I ordered a medium iced coffee caramel flavour at my college and what I got was a medium ice coffee in which there was around 70% of ice cubes only. So what I am tryna say is that am paying around $2.50 for your iced coffee and what I am getting an ice cubes to drink or else I can say to eat? I was a huge fan of tim hortons but am really disspointed with this.

May I ask why on Earth you put your delicious coffee in a vessel that cannot be microwaved? You do understand that sometimes you don't finish your coffee before it gets cold? And you may only have access to a microwave? And there may not be mugs around to transfer your delicious coffee into? I'm trying not to be too much of an @$$ here, but it would stand to reason that you are aware of these potential scenarios where one is left to drink cold coffee or maybe it's about pointing someone in the direction of purchasing another?

Whatever the answer is, I hope that you one day decide to provide your customers with a microwavable cup. Don't force them to drink cold coffee, let 'em nuke it, they deserve it.

i am a regular customer at tim hortons. while waiting in your usual line ups i often think what is so special about your bottled water that you have the audacity to charge 1.79 a bottle, when a case if 24 bottles can be purchased at say no frills for less than 2.00 dollars. also, an egg costs $1.50 at one tim's and $1.25 at another tim's. i understand business runs on making a profit but the shameful gouging that goes on in today's establishments is just apalling. why does an egg cost one price at one tim's and a different price at another ?

Hello i visited 2155 maissonneuve east TH drive thru and went inside to ask for 7 gift cards totalling 100$ to give to my employees as a gift. After being put to the side by the employees on duty (at least 2) to call the manager for an authorisation (?) the answer that was given to me was : " We would accept one but we my manager doesn't want us to proceed with that order...thank you.

I crossed the street to A and W for a pruchase of 7 gift cards totalling 100$

By the way, my employees took less than an hour after receiving their cards to visit the A and W and spend over 145$...not bad for a monday night

I'm counting on purchasing monthly gift cards for my employees. Tim Hortons WAS my first choice...

Is this a policy for Tim Hortons ?
If not is this a policy left to the managers of the stores ?

After my wifes frustration with you guys sunday for not accepting her point card for having the nerve to purchase a second coffee in less than an hour at two different locations you refuse 100$ of my business the next day *the branches for my spouse were Lachine 1st coffee and Notre dame de l'ile perrot for the second coffee.

Win me back because you are on the point of losing two 365 days a year customers for the last 15 years

Good afternoon.. I am a regular Tim Hortons client. I use your wonderful rewards program and enjoy the free coffee after a purchase of 7. His morning at 6:24 am I went to the London Line Tim Hortons in Sarnia, Ontario and I thought for sure I'd get a free coffee as I know that I go daily to Tim Hortons. I bought an XL three cream and a medium double double. I handed in my rewards card and paid $4.05. I later went back around 10:45 am for another coffee, still no reward. I drove off and decided to check my rewards history online when I returned home.

My transaction history showed that I do in fact earn a reward a 6:24 am, however I was not awarded my free coffee. I did call the store as I know a few of the lovely ladies that work there, however they cannot issue me the reward without permission. I do completely understand that. I also complained about the young lady who served me as I am an early riser and she is the same woman who serves me in the drive thru every day.

She truly is not an asset to your organization. she is young, and very rude and abrupt. She is also the won who took my card and never gave me the free coffee and my transaction history says I paid her only $1.71 when in fact I paid her the regular $4.05.

My guess is that she is pocketing the money from unsuspecting reward clients. I am truly disappointed. I get that it is small potatoes in the grand scheme of things, but why offer a program when in fact the reward is not forth coming by dishonest employees. The lady who served me is named Emily.

Truly disappointed.

I wish to bring to your attention that I had purchased an Ice cap. . For a second time I have had a mess in my vehicle not just in the cup holder. The first issue was due to the cup having a slice down the side and it leaked out. Today the lid was not on it correctly and when i went to pick it up from the side the lid came off and went everywhere. I now have to have my car professionally cleaned. The photos are from today.

Hello,

It is already 1 week that customers are not able to use Tim Horton Card nor Rewards at that location !
Is it deliberately or negligence on part of management ?
Note says :To our Valued Guest: Tim card system is down .We only accept debit, credit and cash ……
Other note says Dear Guest, Unfortunately we are not participating in the Tim Hortons Reward Program at this time...
This is happening lots (not being able to use Tim 's Card at EIA Tim's there) .
I hope that something can be done about that location :)

Unhappy customer
June 10, 2019