- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Customer service
I was in line at your tim hortons at goreway and derry and witnessed your staff giving free food to a customer...I feel this is beyond bad in any way shape or form I witnessed it on March 5 at about 530 am..I feel they are stealing from tiny hortons and something should be done about it..I've been going to this establishment and have witnesses things like...
Read full review of Tim HortonsRewards program
I cannot earn or redeem points seriously pissed off I go to tim hortons daily sometimes 2-3 times a day I have points I cant even use it says I'm not in the region. This app was fine until you guys updated it yet again I spend to much money with your company for this too happen i lost out on 10 points already and have 160 points I cannot even redeem how is this fair please fix it a seriously pissed off customer
Drive Thru Service
I went to the drive thru this morning on my way to work and ordered a large 1/2 cream coffee, when I got to the window she tried to hand me a medium coffee, so i said no i ordered a large so she took the coffee back and got another one ready, she handed me a large coffe and i assumed it was a large 1/2 cream but I got to work to find out it is a large with...
parking of staff in limited parking lot
I have brought this to the attention of the store on a few occasions, with no action. You have approximately 8 spots, for the Tim Horton's and the ESSO, combined. This includes one handicap spot, which is often taking by a non licensed vehicle. The problem is, that in the morning, during the rush, there is no parking and dangerous maneuvering in the parking...
Read full review of Tim HortonsService of midnight worker
The service on midnights is a hit or miss. The girl with red hair is always super nice and gets my order correct every night. The weekend workers do an alright job. But the other worker: Ariel is rude, sluggish and I never see her help the cute one when there are a heavy amount of customers. As a regular I've noticed a drop in service since she's started...
Read full review of Tim HortonsCinnamon buns
On Feb 21 i ordered a cinnamon bun to have for lunch and when i got back ton the Office it was hard has a rock and very little icing on the bun, definitely think this was a day old bun or over cooked
then on Feb 24th it happened again hard has a rock but this time was completely out of shape one side was nice and think then it was skinny has heck on the other side, not like the 1st couple days they were introduces they were beautiful and very fresh and tasted great but lately dont know what is going on but they are terrible, and too bad has I am a lover of cinnamon buns but if anyone else is getting them they are obviously giving Tim Horton's a very bad name to have products sold like this
Quebec, Canada
Service Was absolutely brutal, there was three people working and four cars in the drive through. It took them 10 to 12 minutes to serve us. Then when I got to the No they said it would take another few minutes before my dark roast coffee was ready. On top of that I asked for a glass of water and they said they don't do that I have to buy a bottle. Absolutely the worst service. On top of it they didn't even care.
Read full review of Tim HortonsLunch combo
Purchased a 8.49 grilled cheese soup and sandwich combo, that cost me over 12.00 Totally disgusted and after going through 3 people to complain got fed up. No accountability and a whole lot of bait and switch [censored].Combo contains sandwich, drink and soup, yet I was charged 8.49 for the sandwich, 1.76 for my coffee and 1.70 adder for the soup. The math...
Read full review of Tim HortonsMobile ordering and service complaint
Feb 24th, 2020. This location doesn't appear to have the proper training regarding mobile orders. About 70 percent of the time my order isn't ready and the staff is clueless on what happened. Usually when this happens, I just provide my online receipt and they make it for me. Today was especially frustrating as my order wasn't ready (ordered it 30 mins in...
Read full review of Tim Hortonscustomer service in re making change
I've gone through the drive thru the last 2 nights and ordered a small coffee $ 1.60. I handed the girl a toonie and a dime expecting 2 quarters in change.The first night I got back 1 quarter, 1 dime and 1 nickel. I just let it go. Tonight I ordered the same thing and gave the girl a toonie and a dime.Same result!!! I told her that I should have gotten 2...
Read full review of Tim HortonsTim Card and Rewards Card
I hear that you are struggling with the market place and "roll up the rim" type stuff. I hear that you will be concentrating more on the app to improve your situation. My app will be useless to you. Over the last few years I have had multiple problems with the Tim Card and the Rewards Card which you have never been able to resolve on-line or by phone. You have mostly sent me "form responses". At this point I believe that either your people on the other end don't know what they are doing or just don't give a damn. In either case, don't expect anything to be rosier for you. I suspect many people are in the same boat as I am. I so wanted to support a Canadian company or at least originally Canadian.
One more thing I would like to mention. This issue caused me so much anger. It one day made me so angry that after argument with my mother I slapped her across the face and broke her jaw. She is not speaking to me. Well I am not speaking to her. She pressed charges against me. Her own son. Her own flesh and blood. I told her that she is dead to me.
This reply Feb 23 is bogus. Could it be a Timmies employee?
coffee
It's very dissappointing to order multiple coffees and when you open them up see that they are filled less than an inch from the top. I know there is a line on the outside of the cup that designates the full level, but this is more than twice that level below. Of course it is probably I 1 sip so it sounds rediculous to complain, but this has happened...
Read full review of Tim HortonsBad customer service
The manager(Jorge) of this store does need proper training. I go to this location everyday since last year. From the last few months the customer service is getting worst. Had worst experience in this morning. The manager of this store took my order and had to wait long time for just small cup of coffee in my busiest morning . The guy took my order and went...
Read full review of Tim HortonsStore Cleanliness
I am a born raised Canadian, weened on Tim Horton's. I have been living in the US for the last 50 years but frequent my hometown of Brantford Ont. on a fairly regular basis. On my last visit in Jan of 2020, I stopped at a Tim Horton on West Street in Brantford Ont. I went to use the restroom and was totally appalled. There was toilet paper all over the...
Read full review of Tim Hortonscards
Ok I am not sure who is upstairs in your company but they are pretty dumb
It was a good idea to get credit for a coffee you buy however if I wish to buy 2 or 3 as I do many a Sunday mornings with my invalid sisters I have to use 3 card and make 3 transactions in order to get credit for the coffees I buy
Sunday mornings can be busy and I take alot of time doing these transactions while other customes wait behind me. I have been told that its just a money grab and you guys are getting gready. I believe you are I also read your finacially in trouble and I can see why Good Luck
tim card support is terrible!
I'm done with you guys. I have a Tim Card with $20 on it. I want you to refund that money to my Visa card that you have on my account which is under email address [protected]@sasktel.net. My phone number is [protected]. If you can't refund the money I will need someone to contact me at the phone number given above.
Thank you
Charles Bennett
Saskatoon SK
reward program
I buy medium Americano double double, and this is how I get my Tim rewards after buying 7 Americano and completed my reward requirements I ask for my free one as. Was told that I couldn't get Americano only regular coffee and that don't work for me as I only drink Americano so the Tim rewards does not work for people like me. Which I don't think it's fair...
Read full review of Tim Hortonscleanliness
We went to the 20 Huron St, Woodstock ON location on Sun Feb 16/20. This was the dirtiest restaurant/coffee shop I've ever seen. We sat down with our muffins and coffee before we looked around. Everything was filthy, from the windows, floors, counters, to the the stainless steel lids covering the sandwich ingredients. You could hardly see through the gla...
Read full review of Tim Hortonsfood service staff not washing their hands.
2/12/20 I stopped at the Tim Hortons on Seneca and Bailey to use the washroom and pick up a sandwich for dinner on the way home from work. It was the first time I had been inside as I usually go through the drive- through in the morning on my way to work. I realized there is only one coed washroom as it is a very small building and was standing waiting when...
Read full review of Tim Hortonsorder placed at drive thru
My husband and I went through the drive thru this morning and ordered a small coffee, bottle of water, plain bagel toasted with cream cheese, 1 hash brown, and a sausage, egg, and cheese on a biscuit. Our drinks were correct however the food we received was not ours. We received a plain bagel with butter, a biscuit with just egg, and a wrap with sausage and...
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service that caused the issue.
- The date and time of the incident.
- A clear description of what happened.
- Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
- Steps you have taken to resolve the issue, including any contact with customer service.
- The company's response or lack thereof.
- How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.
Overview of Tim Hortons complaint handling
-
Tim Hortons contacts
-
Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click up if you have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 3 3 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click up if you have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office
-
Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
-
Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
-
Tim Hortons social media
Most discussed Tim Hortons complaints
Not happy with my last visitRecent comments about Tim Hortons company
Christmas smile cookie program
Taco Bell
2470 reviews
KFC
3447 reviews
Chick-fil-A
142 reviews
McDonald's
2864 reviews
Taco John's
153 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.