Tim Hortons
reviews and complaints

August 27th we stop at a Tim Horton around 9 o'clock in Sept-Iles Quebec. I ordered a sandwich with chipotle no 4. There was 2 pieces of meat: a smal and thin piece of meat and a largert one, dark brown but very stiff, so stilf that I could not chew it. I try to break it with my fingers but could not make it. I showed it to the server, she grab it and then I no proof of bad quality of this product.

I plan to make further complaint and will ask for an inquiry to whoever is concerned.

Philippe Beaudry, MBA
2809 Terrasse Beaucours
Longueuil, Qc
J4M 1L2

[protected]@videotron.ca

[protected]

Time: On August 30, 2018 morning 8:15am
Tim Horton location: 9275 Bayview Avenue, Richmond Hill, Ontario

Staff attitude was extremely bad at this location. A young Asian male staff put in order for me as I ordered 2 breakfast combo, 3 coffee and 2 donuts. As I received my order, I realized I don't have hash browns and went over to ask for that. He immediately got defensive telling me that I have already got the donuts. I responded to him that I wanted donuts in addition to the combo. He then said I didn't ordered the combo. But clearly the receipts indicated I ordered 2 combos. In fact, he never asked me if I actually wanted to substitute hash browns in my combo for donuts but instead made an assumption. He then raised his voice and criticized me for not being clear with my order and it is not his fault! As the manager approached he repeatedly said out loud in the store that I wasn't being clear and IT WASN'T HIS FAULT! I was stunned by his attitude. Frankly, it was such a small deal, even if there were any confusion, as I asked for hash browns, he could have just adjusted the order and charged the difference if the order was based on substitute assumption he made. Instead, he was being very rude, defensive, non-apologetic and pushed off responsibilities. Is there anything wrong with a customer who wanted to have both hush brown and donuts and willing to pay for both? The manager was also non-apologetic and trying to cover off the mistake, which again is an indication this location lack of proper protocol training and customer service mentality. The staff and the manager's bad attitude made this whole breakfast experience extremely bad. The crew also talked the matter among themselves in Mandarin in the restaurant thinking I wouldn't understand but I understood every single word they said. We made multiple visits to this place previously and every single time there was an order issue. And on top of bad communication, the management doesn't care about service quality. It does not seem to be improving with this latest incident.

We went through the drive thru of Golden' s Tim Hortons today to order one serving of potato wedges and one of the paninis. Our driver was eating her wedges when she suddenly asked for a bag to spit into. She then told us that it tasted like some fecal matter was on it. We had to give her strong, anti-bacterial herbal medication to prevent e. coli from infecting her (we are still monitoring her to see if she comes down with symptoms), and have kept the sample for testing, should Tim Hortons not e-mail us back within this business week.

As someone who supported TH wholeheartedly for my entire life up until now, I am absolutely disgusted. She is a senior, and a retired healthcare worker, so her age and work has left her immune system fragile and shaky. On top of that, she so happens to be one of my close family, and I do not take kindly to my family being given food that has come into contact with fecal matter.

Do not, and I repeat, do NOT eat at Tim Hortons. From what I read of other reviews, this isn't the first time fecal and other biological matter was found in their food. They not only have lost us as customers, but our family and friends as well. Dine at your own risk, and listen closely when people say that they have horrific hygiene and overall business practices.

I had Recently bought 3 chicken noodle soup with bagel at the 1910 Yonge street Tim Hortons location after work. I come home (I live near Yorkdale) and as I was eating I thought this big brown chunk was chicken.. IT WAS VERY HARD. TURNS OUT IT IS WOOD. I HAVE PROOF AND PICTURE OF THIS. I will sue because I could've choked on this! Never buying soups from your company ever again. Digusting and unhygienic.

This complain is related to the refusal for the service by the Tim Hortons Manager, as well unprofessional behaviour and discrimination with no reason. The problem with rude, discriminatory and unprofessional service happened on August 29, 2018 at about shorty before 10AM.
I wanted to purchase some items (croissants, donuts, etc) and started order with a sales person and due to the confusion at their side, the manager (Chirin) intervened with unprofessional aptitude, asking me to step aside until she finished with other customers in line.
I waited in line for about 10 minutes and in no circumstances I should wait for other customers behind me to be served first.
The confusion was that I placed order for dozen items and contuse to place order for another items. Customer serving me asked me multiple times if I still want the first order which I said "Yes". Even it was annoying to be asked multiple times if I want order when I never said or indicated that I do not, and not listening what I was asking for, we would finish purchase without any problem if manager (Chirin) did not intervene.
The manager got impression that I do not know what I want, that I do not understand English, yelled at me, put at the shame and embarrass me as line was very long and some people who worked in the company as I do, were in the line.
I work in the same building where that TH is and I was customer of that Time Horton's every day except weekends. I do have Tim Horton's card with current balance of over $70.00. I used to load the same card for more than a year and balance on card never dropped below $20.
When I said to Manager (Chirin) that I am not stepping aside and all that I want is service in fastest ways possible, she yelled at me telling "I am refusing to serve you".
This is not acceptable customer service behavior in Canada. No one should be discriminated, yelled at, put at shame and embarrassed for no reason other than that person ego.
Refusal for the service is against the law. In response to that behavior and treatment, I did not have chance to purchase at TH that time by asked manager for money refund from TH card. Manager did not know how to refund money on the credit card and did not want to give cash so it was left to be done next day after she get information on how to do refund.
Problem was reported to the owner of Tim Hortons at that location by phone and by leaving voice message. No response yet received.

Hi,
I picked up a breakfast sandwich today August 29, 2018, from a Tim Horotons on Major Mackenzie and Dufferin Rd. and as I took a bite there was a large piece of plastic in the sandwich.
After all that's happened in the papers, I've been trying to stick up for Tim Hortons as a Canadian franchise but this lack of care is very disturbing.
Unfortunately I did not have time to go back and get another one as I was at work and it was the only meal I brought with me for the day.

For four days now I have been gettin my bagels with less and less herb And garlic cream cheese. Seems they are just so rushed that they do not care that WE ARE THE ONES PAYING FOR CREAM CHEESE! It's either in a clump on a quarter part of the bagel. Or spread as thin as butter! I like to taste my cream cheese! Not bagel. Sorry but I don't care how many ppl are in the drivethru! I want what I order and PAY FOR!

I've been a regular to this business for years. Their business has almost become inaccessible for the average person. The parking lot has become filled loud idiots throughout the night, yelling, sitting in around the business (giving it a poor image) fights in the parking lot and a common place people buy & use drugs. I've contacted Tim Hortons Head Office, they basically said not their problem if it's not affecting their bottom dollar.

I worked at a Tim hortons and the employees were treated abominably by not only management, the owner, other staff members but customers as well. There is no policy in place to protect employees from abusive customers. The older staff harrass the new hires. Managment sees and does nothing. The time for getting an order out from the time you take it to the time you hand it out the window is 24 seconds. It doesnt matter if the customer orders $50 worth of food. The manager yells at you and the customer gets angry not to mention the people behind them cursing at you calling the b word.

Hello,

I am contacting you from a company. We have a Tim hortons location right beside our office. We do go to Tim hortons one time in the morning and one time in the after. As well every Thursday for our company meetings we purchase $35.00-45.00 every Thursday. Purchasing food and coffee, roughly spending 25$ a day. Every time we use the drive through and place orders they rush and do not provide us with the food as asked. When going through the drive through we are told they do not have time to provide us with the bagels double toasted or certain requirements for the food as they do have not enough time to provide the request as needed as it is a drive through. Last week I was given a bagel that had mold on it. I was given an apology with a 10$ gift card when the order was well over $20.00 with all the food purchased. When you are such a great client to one of your locations you would think you would be accommodated properly.

At approximately 8:30 this morning - Monday, August 27th, 2018 - me and another female went through the drive thru of Tim Hortons in Portsmouth Ohio located on Chillicothe street. It was during a rush and we put in an order of one medium iced capp and one cream filled donut. On the way to the window we decided to change our order. We apologized and changed it to six timbits and an iced capp. Three or four staff members appeared at our window and kept asking what the problem was, but the girl taking our order remained very rude and impatient. She was irritated from the beginning of our encounter with her. We had already given her two dollars in change but after we changed our order she asked for the total all over again. So we simply reminded her "we already gave you two dollars in change" and she huffed and said "you know what just forget it today, forget it" very rudely. She also waved her hand, shooing us away and shut the window while we sat there momentarily perplexed. As we drove away I called and asked to talk to the manager, working in restaurants my entire life I have never been treated so rudely for no reason. While I was explaining to her the problem, SHE was even worse than the original girl who waited on us. She was very short, mocking, and completely inattentive. Her tone was rude and sarcastic stating that she "didn't know what the problem was, but she guesses she would try and figure it out". There was no sincerity or friendliness that is usually common in a restaurant business. She ended the conversation with an "mmmkay bye" when I realized this was completely uncalled for. I waited a few minutes and called back to get a corporate number or customer service number. A young man answered and when we asked for the number the manager in the background said "no we don't have one" and hung the phone up on us! I have NEVER been treated so poorly by workers at any restaurant. There needs to be a better system for customer service. Why would they treat their customers better when they have nobody to hold them accountable!? Their behavior and mannerisms today were totally unacceptable and then their refusal to help us obtain a complaint or corporate number. I dont make complaints ever, so for me to go out of my way like this speaks volumes. Something needs to be done.

Just at the Tim Hortons in Oshawa, Ont on simcoe St S.
And got half way through my ice cap before I sucked a dirty human fingernail up through the straw almost choking on it..
The hygiene practiced by this company is enough to make you sick, my next step here is to take this to the board of health as I am very unhappy about spending $3.00 to choke on someone's fingernail and by looking at the nail it doesnt look like the person washes their hands regularly.

I always order a sausage BELT with cheese in the morning for my father
It is consistently made wrong
-There is either bacon on it instead of sausage
-No egg on it
-no cheese on it
-They forget the tomatoes
-not toasted
The most common mistake is they put bacon instead of sausage
Today, I went and ordered the sausage belt, for my dad.
I Did not get any egg on it and it was also was thrown together.
I then, have to continuously go back and wait in line to get my order fixed and then rewarded by a bad look from the worker on sandwhich unit.

Everything I go to Tim hort ons in circleville ohio the service is really slow and the frozen ice capp machine is always broke I even called before I went there they told me it was working then by the time I get there and wait in a long [censored] line they tell me it's broke again I don't know what the problem is there but it needs fixed . Thank you for your time Tina fulknier

My ice cap had some plastic shards in it that I ended up drinking. I choked on a two-inch piece of rigid plastic that I had to hack in a panic when driving to get it out of my throat. I could feel a piece of plastic was caught in my throat for a few hours after that until I ate some food to dislodge it. I called to inform Tim Hortons about this and they didn't even offer to refund my money.

My husband went to the Tottenham, Ontario location and ordered a sausage on a croissant with a med. Double double with sweetener and a honey cruller. This happened August 25th at 2:00pm. Well he brought it home and I opened it and the croissant only had sausage on it, no egg no cheese just sausage. I was furious this has happened many times before. I am fed up with paying good money and not receiving what I ordered. This seems to always happens on the weekends. Guess i will have to boycott this location.

Hello good day. My nane is Jessie Whitaker. I went to one of you tims in winnipeg manitoba the th # is 103346. I am making this complaint because i had went in to the tims at 12:47 on August 25 2018 and they gave me a heard time about asking them to make something over again cuz of an allergy and then they did not lisen to what was being ordered. I am not happy with how they talked to me and how they where not on time with making what was orderd. If you need more info call me at [protected]

To whom it may Concern, 25 Aug 2018

On 4 Aug, 2018 I flew out of Hamilton airport to Winnipeg. My flight time was 5:10pm. I was flying Swoop. I arrived 90 minutes prior to departure. I bought myself some snacks and water. I also wanted a coffee to take on board. I was shocked to see the Tim Hortons line. It was long and very painful wait. Plus there was a ringing sound that kept going off. There were no donuts left to choose from, no napkins in the napkin dispenser and the counter was filthy. Then I saw why.
There was only one person taking care of customers. I waited an hour for my coffee while I watched my plane board with passengers. By the time I did reach the service representative (who by the way was very pleasant and always had a smile on his face) I ordered my coffee, paid and left. I tried the coffee and to my surprise it was cold so I threw it out. And the beeping sound was the iced cappuccino machine that was low on product. Finally, the service representative called for someone to fill it, his colleague came and went. I was shocked. His colleague could've stayed for an extra five minutes and start coffees or clean up or whatever. He only filled the machine and left.
My complaint is why do you not have more staff on during the busy times? The airport was full and people were frustrated in line. And yet when the airline crew wanted a coffee they walked up to the side and were served right away. And why not get staff every once in awhile to check in and have the shelves stocked? You know your inventory will be sold especially since there are many families and they will buy Timbits for their children to hold them through. I was totally disgusted and I am sure I was not the only one. Your establishment in the airport was a huge disappointment!
Sincerely,

Esther Best

Spent over 20 minutes in the drive through. Line ups out the door. Not an isolated incident. It is a daily occurrence. Doesn't matter what time of day. This is at the Tim Horton's in Delhi Ontario. It is a rediculous amount of time to be in a drive through. Also by the time you get your order, it is never right. Coffee is always messed up and when I ask for 1 teabag in my tea, both are always in it.

I visited 3555 Major Mackenzie Dr W location of Tim Hortons today and I ordered an ice cap. I got my ice cap and put my window down and all of a sudden I see the employee by the name of Martha slap my window door and tells me to leave with a hand gesture. I was so shocked I rolled the window down and said that was very inappropriate and would like to speak to the manager. Manager came and I told her what has happened and Martha completely denied what she did. I am so disappointed by this. Every time I go to this location I get the worst customer service. They really need to change their team. Its all Iraqi employees because the owner is Iraqi so he hires mostly them.