Tim Hortons
reviews and complaints

every time I go at tim Horton's located on the corner of trites road and coverdale road, I order the same thing and 9 out of 10 times, it's the same issue, I NEVER get a full cup of coffee at the drive thru, I go always at the same time between 6:00 am and 8:00 am and it's the same thing over and over again, I even told the girl at the window where I pay and also at the speaker where I order that I don't want 2/3 cup of coffee but a full cup, after all, I am paying for it.

PLEASE DO SOMETHING ABOUT THIS OR YOU WILL LOSE A CUSTOMER!

Ginette Melanson
[protected]@gmail.com

May 13th, 2016... I had a fire at my home on this date, a young lady is a volunteer with the fire department and also works at tim hortons... Her name is shawna dampier... While at work her pager went off for her to go to the fire and the boss tom I believe his name is told her if she goes she would be fired and told her to get her priorities straight... As she continued to walk out the door he told her you're fired... I am totally appalled by his behaviour, this man should not be running your business as he is not good for your company... He is very rude with his staff... Also one of the staff members deanna fowler also had to leave as her son was at my home when the fire broke out and he didn't want to let her go but she was going anyways, he has no compassion for people but if the shoe was on the other foot i'm positive he would want everybody to help him out... You need to do something about him before you lose business, small town word of mouth travels fast... Thank you

The Tims location at Markham and Ellesmere in Scarborough, I was so humiliated this morning just for a breakfast...I proceeded to order and the young man was telling me how to order...I started to tell him that I always get sugar when I say no sugar but he started to argue...before I can explain myself, the manager came over and started yelling at me, not once did she say to me"what is the problem", I left that Tims in tears because its 8:30am and there was so many people around and I was so humiliated. I feel she is very unhappy in her job because I have seen how rude she is but ...this was too much. It was not the first time that this young man wanted me to order in a specific order. I have tried telling him that I have a problem, and if I don't order in the way I have it in my head, I forget...
Date: Fri April 22 2016 Time: between 8:30am and 8:45am
I would like her to understand that, her job is customer service and yelling at me was very de-grading...and I could have argue back but I realized that she is very upset and unhappy...she just lost a office of 30 customers who comes there...me coming to work in tears did not sit too well with my staff. I asked her several times to lower her voice and stop it...

I am constantly seeing ads on television about Tim Horton having their medium sized ice coffees for a $1.00. Well I went through a Tim Horton's on Friday morning at around 5:45 am on the 7th of April. Put my order in and low and behold, I was told that it was over. I would think, that if you are going to run specials, there should be a date and time span that you have and you take the ads off of the television as well. As of April 8th, I am still seeing it being ran. Not happy at all.

2nd time I've been disappointed with the product. Ordered Turkey bacon club sandwich got turkey lettuce 2 slices of cheese and tomatoes. Poorly made. Ordered chicken wrap it was so sloppy it literally fell apart as soon as open. Ordered 2 they ran out of wraps and only could give me one.
I'm going to drive further next time they are not living up to the quality I'm use to.

We arrived with two bus loads and the ladies that were serving were so rude, that out of 87 passengers 52 of us left. But what was the turning point is that the bus drivers were told to go wait in line, where normally they get served at the side counter, because they require to get back to the bus. I asked our driver if he would stop there again and his response was probably not and may just decide to pass the word along to other drivers that Woodstock has bad service so it would be better to stop before at the Cambridge Center. This Woodstock Center is in the west bound side of the 401. I was shocked as to how she spoke to the drivers, because they bring loads of business, maybe if those servers were out of a job their attitude would change.

When you been with Tim Horton s for over 17 years but work 12 years for a wonderful owner in Belleville he knew how too look after his employees and managers with help from a wonderful general manager.You then move away to be with a wonderful guy. Decide too return back too Tim Horton s it was great at first until this general manager came along. I work over three years and only one sick day off came in on my off day too cover another manager over two months no two days off together and could spend time with my children and grandkids which was three hours away plus they also work and they only have weekends off. They never offer anything else just Friday too Tuesday 2pm too 11pm or get out. they are hiring are the time and yes i would of step down but still nothing was offer...

So I get hired at Tim Horton's on November 10 2015. I have worked at a Tim Horton's before so the service is not new to me. I tried my best to fit in but well some tight knit groups are harder to allow you to fit in. I followed every instruction that was given to me. When I was asked to work different shifts I did it without complaint including night shift. I cleaned, I was friendly, I showed up 30 min before my shift and whenever asked to stay late I did.

I was told that I don't listen, here's an example--
me-"would you like me to make up some yogurt?"
shift supervisor-"that would be great! Thanks"
I get out the containers, the berries, the yogurt, the granola etc... I was shown only once how to make this product and I am not a stupid person.
So I fill the yogurt to the line on the container just like I was shown and then using the RED scoop level I put the berries in. One of the other employees Karen comes in and says " That's to many berries, your using the wrong scoop. Your supposed to use the BLACK scoop! " Simple mistake right, WRONG!
me-" I'm sorry. Do you want me to take some of them out?"
Manager says in the background- "yeah, that one doesn't listen"
She is saying this for all to hear even though I am attempting to correct the mistake.
Another thing she said when I asked why I was fired " You are a worker's comp risk waiting to happen" I mean who says this!

The incident happened Thursday, Jan. 28, 2016 inside of Tim Hortons and witnessed by a lot of customers and staff.
The manager/owner of the store was so mad at my husband just because we are trying to clear a double entry in our credit card.
She gave the papers to my husband without any explanation what happened why is it like that.
My husband is a regular customer of this store. So when our credit card statement came, we saw the same amount at the same date. We are just wondering whether this is a duplicate so we came to the store and give a copy. We were told to call the supervisor who can deal with this issue. Monday, Jan 25 I call the store and was able to talked to the owner and she advised me to talk to MC which I did. MC told me to talk to the store, so I left the copy of the statement again with polite notes what transpired.
Thursday, while my husband was eating in the store the manager came and so mad at him, gave him papers without any explanation what happened. She humiliated him in front of the customers in the store.
Our point here, whether there was a mistake or no mistake on the statement, as a manager, you have to explain it properly to the customer. She don't have right to treat my husband like that.

PS

I can provide copy of the note if needed.

Thank you.

When I tried to do an online reload of my Tim Card I got a message that I was "locked out". First call, Saturday morning, the CSR told me that they would have to "file a ticket", whatever that means, and it would take 72 hours for someone else to look at my complaint. Utter BS that it should take 3 days. Called again on Monday, a different CSR tried telling me that I had tried to "reload" too often in one day except I hadn't. When pressed for a reason why I was locked out of my own card they said it happens frequently and often for no particular reason and the problem "would be fixed in a few hours". Eighteen hours later, now Tuesday morning, and still can't access the card... I don't have these problems with my McDonald's card...and they have a store literally across the street from my usual Tim's.

Recently my wife and I stopped @ Tim Hortons for breakfast. The eggs tasted like rubber. The bacon was overcooked. The hot chocolate had little flavour. Maybe Tim Horton's should check out their competition. McDonald's and [protected]@W's egg sandwich taste like real eggs not imitation. I expected more from Tim's. Is this part of the restructuring ? If so goodbye Tim Hortons.

I'm a regular customer at this location seeing that I live right up the street. Recently I went thru the drive thru as usual and this particular day the cashier was very rude. She rushed us thru our order and in the end we didnt recieve what I wanted seeing that I had to be to work myself I didnt take the time to get my order fixed. Even after that experience I went again today for breakfast and spent a good amount of money and when I received my food which was two sausage egg& cheese sandwichs on everything bagels and two hash brown also coffee and donuts. At first everything seemed fine until I went to eat my food the sandwichs weren't cut the hash browns were completely overcooked or seemed like they had been sitting there for awhile seeing that it was 9:40 a.m I would've expected them to be fresh. Now I'm to the point that im considering to never go to this location again.

Dear sir or madam, I am a frequent customer and buy breakfast from Tim hortons almost every day. This morning I ordered from your 4000 mainway location in Burlington, ont and I ordered the spicy chorizo breakfast meal for the first time. It was very good. I ate it out of the packaging, but once I was almost done, I noticed in the bottom there was a used bandaid. As you can probably understand at that point I was disgusted and felt sick. I took a picture of it, and took the package right back to where I bought it. I spoke with the assistant manager and she did give me a refund, but she didn't seem to be bothered by the fact there was a bandaid in my meal and was quick to see me off. I wasn't impressed with finding the bandaid as well as the way the situation was handled. I felt she could have showed a little more concern and not make me feel as though I was inconviencing her. Despite this incident I will still order from Tim Hortons, but I will not go back to this location.

-Ryan Adams

This morning in the core shopping centre, Tim Horton, around 8-9 am one of the senior staff was shouting on trainee. I clearly heard and saw that poor girl being humiliated between all the customers. Poor trainee she had tears in her eyes, despite her tears she was serving us a coffee with a smile on her face. I felt really bad when I saw this. I had to pretend that I didn't see her tears as I was feeling so bad for her. I had worked for food companies for 5 years, I never gave hard time to my staff. Although being a manager I had lots of responsibilities but I always tried to help my staff specially the new staff. The reason I am posting this comment is I really don't want people to be humiliated or treated badly. If so ever you want to convince or say something make it private and discuss gently. People like this thick headed can ruin the company's name as we know Tim Horton is a large company operating all over the Canada.

On Sun. Aug 9th 2015, I ordered an Italian Sandwich, a chicken salad on a bun and a chicken chipotle wrap. When I arrived at my destination, the two other people indicated the buns were so hard they could not eat them. My wrap tasted terrible so upon unwrapping it, i found the lettuce black and slimy. Later I was very ill later that day. I called the Manager on the 12th. At this point she indicated to me that the lettuce is suppose to look like that, I said are you kidding me? black and slimy. She noted she would check into it and call me back. Today is August 20th and no call back. I would not eat at this location again. Very unprofessional and very poor quality of food.

My complaint is not being able to login for the last week or so using my user name. I've even tried to get a temporary password with no success at all. I've been told on the phone for 24 hours and they apologize. How many 24 hours does there has to be? I'm being frustrated and apologies doesn't cut it anymore.

This complaint is regarding the Tim Hortons location on Rymal and Nebo, store 565. As an employee that has been working there for quite some time, I will tell you that I am confident this store will lose half the amount of customers if not more due to our entire new management team. The store owner, Stew Galloway, will not do anything about how unprofessional and immature his management team treats his staff and also the customers. Stew Galloway traded the old manager for the new one named Sarah. His words were "Sarah will change the store around and fix it". Sarah has been nothing but rude, unprofessional, and RACIST towards the staff. Since then, we have our strongest staff dropping like flies and customers that no longer come to the restaurant. Sarah brings over employees that she managed back at her location; Gage and Fennel, who are exactly the same way she is. Sarah will never punish her "little helpers" because, quite frankly, they are safe behind her shield. Sarah, the manager, Jacqueline, the assistant manager, and Jenifer Collison, the woman that Sarah hired to be a floor spy, do nothing else but harass the staff, emotionally hurt the staff, and verbally hurt the staff for no reason. Stew made the same mistake yet again when he sent our senior supervisor to Gage and Fennel and promoted their supervisor to assistant manager at store 565. This new assistant manager, Jacqueline St John, posted on social media that she is going to have a battle with the staff at store 565 on "who the bigger b**ch" is. Is that how management is supposed to promote Tim Hortons on social media? Do you think whoever has this woman on Facebook will ever step foot into that location after she bashes the staff that she has never worked with before? What kind of business is Stew Galloway trying to run? Does he want loyal staff that will continue to make his customers happy? Or does he want childish and downright spiteful management who have nothing else better to do than to treat the staff this badly? This will lead to Stew being left with no staff at all. If nothing is done, this store may as well be closed because there will be no strong staff to keep the store up. Does the owner think it will be easy to replace strong staff with new staff when his management team doesn't even know proper manners, let alone how to train properly? Not even Sarah, the manager, knows how to do a simple job sheet or work the till and Stew expects a person like that to "fix" his store? Sarah, A MANAGER, was confronted by staff that a fly fell into a tray that held breakfast sausage that was being served to customers. Sarah’s response was “more protein for the customers” and laughed. This is not all she has done.
-She tells the prep person to re-wrap expired cheese and place a new date on it. When the store manager from Gage and Fennel (store 565’s old manager) came in to ask Sarah if she told her staff at Gage and Fennel to also re-date expired product, Sarah’s response was “No. I would never do such a thing”
-She tells the prep person that it’s okay to sell expired sauce dated “July 17th” when that current date was “July 19th”.
-She told an employee that they would never get a job because they didn’t go to a “proper collage”. She has made that same employee cry on multiple occasions by verbally abusing her and accusing her of things she did not do. This employee is Indian.
-She constantly gives attitude and shows no respect what so ever to a young employee that has shown nothing but how loyal and strong of a worker they are. This young employee has coloured skin.
-She brings her husband to the back of the store whenever she pleases and talks bad about the employees to him. I know this because I was standing right beside her and she did not seem to give a care in the world.
-She took an order one morning for 2 dozen donuts, specifically vanilla dip, and wrote it down on a paper that was meant for cambro orders. When the customer arrived, the donuts were not ready and Sarah began to complain about whatever staff “would do such a stupid thing”. Her next words were “No wonder this store needs to be fixed. It’s because of stupid workers like these guys.” Yet, it was her own mistake.
Yet again I say, this is the manager that is expected to “fix” store 565? This location never needed to be fixed. But now, Stew Galloway better hope it gets fixed before it’s shut down for how disgusting this joke of a management team is acting. Last time I checked, the Tim Hortons slogo is "We Make It Right". How about you start doing that for the employees who are the individuals getting treated like dirt instead of being treated like human beings? Store 565 is on a one way trip straight to the ground. This is my warning and if nothing is done about this joke of a management team, enjoy closing down a busy Tim Hortons location that has the potential of making a lot of money for the company.