Tim Hortons
reviews and complaints

Hello,

I am shocked that your company has an expiry date for digital items. Due to this, I will be severely reducing my traffic any of your stores.

Thank you,

Ethan Wessel

March 20th Sunday morning at 11.42 am at the Georgetown Hwy 7 location, which is. also the Esso gas station my wife and I order 2 sandwiches. Plus two hot drinks. When we open up the sandwich and starting to eat, my wife mention that there is no bacon in the sandwich, and I had the same thing. Plus I asked for Double Double cream for my wife's tea, and her drink had way more cream then she would normally receive. The tea drink ended up being warm cream, too which the tea bag that was in the cup could not change it. My wife and I where on a schedule, so we did not return to the store, and speak to the manager. My coffee which is black was correct out of the four items.

I was there today get myself some tea and food. Upon taking couple seconds to place my order the tim hortons employee who was taking our order says ,’Oh my God ‘ which I felt was very rude & not a good customer service. This is not one instance, I have been there multiple times & they always mess my order. They need to get more trained especially with better customer service

I am a senior and, like many others, do not have the latest smartphone that can run the Tim Hortons Mobile App. But when the latest Roll Up The Rim contest started, Tim's posted that "mobile orders get bonus rolls". Further, some of the "rewards" that I have received have been "mobile order prizes" that I seem to be unable to collect since I don't have the mobile order app.

The Roll Up rules state: "You can earn 1 bonus digital roll per eligible transaction (including an eligible item) placed in the Tims App..."

I have submitted feedback to Tim's through their web page, and received several replies that tell me how the Roll Up The Rim digital points work, and how the Mobile Order App works, but none of these have explained how Tim's can discriminate against those of us who don't have the technology to run the mobile app.

I have a cup with an 8 digit number. Could someone please advise me where and how to enter this 8 digit number to see if I have a winning cup?

Please let me know how I can resolve my issue before the end of the end of the Roll Up the Rim series.

Thank you, [protected]@hotmail.com

The lid popped off my Coffee this morning (3/16/2022 @ 6:00AM-Ish), at the Tim Hortons in Woodhaven MI (Allen Rd.). The hot Coffee spilled all over my Hand, Arm, and my Car. The server was apologetic, she gave me some napkins and that's about it once I handed her the coffee back. Tim Horton's has had the worst lids for years, Idk how many times I've had a lid pop off when I'm drinking my Coffee or when it's been being handed to me. Today is the first time I've had hot Coffee spill on me, I've been going to Tim Horton's for 20 years.

I opened a can of chile and heated it for lunch. When I started to eat, there was a piece of plastic which I mistook for bacon until I tried to chew it. I looked thru the rest of the chile and found another piece. This could have been very dangerous if a child where to eat this chili. I am sending pics and can pic, incase you are able to trace where this came from. The chile was purchased in

Sobeys, Scotchtown NS,

Beverly Devoe

8 George ST.

Scotchtown, NS

B1H 1C1

Multiple times I have gone there, and they don't pay attention to what your ordering, and soo many times after I've left I realize it isn't even what I wanted. I specifically asked for a Sausage Belt today, but received a bacon one instead. It was not busy today, so there wasn't that excuse to be used. This is the first time that this has happened in this located. The product was not eaten, but unfortunately I only have a limited amount of time for my break, so bringing it back once I was already at work, was not an option.

Tyler Ennis plays for the Ottawa Senators and I chose him tonight. As you can see from the attached screenshots, Tyler was one of my selections and but he wasn't even on the roster tonight.

I love playing the Hockey challenge because it is fun and keeps things lighthearted. I don't expect much for this glitch: a free coffee? or maybe just more conscientiousness when it comes to the game on the part of our beloved Timmies.

I've attached the docs and if I've gotten this wrong, perhaps just let me know if you have a chance.

Thanks,

Carey

In the roll up the rim it's says no purchase required but it's a big lie. I won a coffee and when I went to reemeed it I got no roll up because you need to purchase a drunk to play!

I also got a Latta and because I used a coupon I got no rollup because you have to pay full price to play.

I just wish you were honest. What happen to telling the truth.

Just wondering what some timmie franchises charge .5 cents more than others? Never used to be this way. Should be same price at every franchise, not just trying to cash in with people stopping on highway, or besides some big factories. At McDonald's their prices are standard and the can actually make coffee with sugar.

Why does Tim Hortons skim on the topping up of their products? Does not matter the size of the hot chocolate or French vanilla. The ciuos are only fill 3/4! Today I picked up a soup with my sandwich and again the soup only filled 3/4. The sandwich had barely any turkey in it. No love put into making the food just slapped together! Very disappointed!

March 5, 2022; at 88/200st Langley:

I wanted to use up points by ordering 2 coffees and 2 sausage/egg breakfasts. The cashier would only use 180 points out of 490 points total. Why?

Ridiculous. The 490 points is just 10 points short of paying for the entire order.

I should have been able to get at least 1 coffee and the 2 b'fast sandwiches and then pay for the extra coffee.

Your APP is very confusing. Whoever came up with it needs to be fired. Please find someone who is competent.

NPG, Langley BC

went through driv thru was made to feel like I was disturbing the person taking order when askd to speak to manager it was same person who took my order,the manager is very rude and not liking her job

March 01 2022

From tim horton website

If your timcard ® has been registered and is lost or stolen, please call [protected])

This # is wrong dept to report lost timcard... Rep gave me another [protected] press 1 then press 2 then press 2 and recording comes on to say tsf to rep and line cuts off. I tried 6 x's to get thru. Very frustrated

My lost tim rewards card # 4g2v-o0ew-w4og

My new card #oofz-h4pr-oceb

Request to please link my new card to my account and contact me - very frustrated as I want to use my physical card and not my phone app.

[protected]@yahoo.ca

SUE VALLEE

@ [protected]

I ordered timbits 10 pack one of them had a hair in it long hair under the icing

The tom hortons on 3451 kingways pretend to dont have lege sandwich but in fact is two small sandwish and they try to make you pay 2 time bad service the manager is terrible … hopefull they quit thia girls out and they make it honest next time i come here