Tim Hortons
reviews and complaints

I went to this location today (august 23, 2019) and got 2 bagels with cream cheese and a couple of cinnamon cream cheese bites. Got it to go to have it for lunch at work and hen I arrived and unwrapped the bagel - thankfully before eating it - there was a big black thick hair that looks like pubic hair, very much attached to it. I can't express in a few words how repugnant that is and despite of the money and time I spent, I am now without lunch and have to work until late in the evening. After seeing the lack of hygiene of this place I can't even think of eating the other items I purchased. This is a heath hazard and I am absolutely disgusted.
I am looking forward to hearing from you because this is just not acceptable.
Thanks.

Those employees are ridiculous!
They'll have the drive thru full and a full lane inside but the older women will talk about their cousins headache for 5 minutes while looking at you waiting with not a care in the world if you're late
I've been in many tim hortons and for the service or actually the lack of everytime i go regardless of the time
I give that timmies 2 stars cause i still get my vofee 15 minutes later

This is to inform you that I had visited 2 days back in tim Horton Dubai Marina Choithram Branch. I order hot chocolate and one sandwich but your staff I think his name is John he had given a very bad service for me. How ever he is in customer service field he should have a smiling face, also he was very rude when I order. I am your regular customer since 2010 this is first time iam seeing this...please guide your staff how treat the customer in a respect and professional way...

Thanks
Sajid

Name of Employer: John Roque

I would like to report a conflict between me and the person working as a branch supervisor. There have been several incidents over the last few days, and I feel that it is time to report a formal complaint against him.
I would like to report the occurrences on record as follows: the aforementioned person and I had an argument over throwing the garbage in the recycle bin and he bashed me by saying if you'll take anything u have to ask me first without even knowing that i only came to throw some paper in the garbage bin with a very rude body language which turned into undisciplined way, habit of passing comments against few other of his own coworkers while on the other side we can listen clearly his rude and bad behaviour. He has been doing it frequently, and no one confronts him for that. But after tolerating him for several days, I confronted him saying that whatever he did was unethical and not acceptable at cost. But despite that he continues to do so, and now time has come that you take cognizance of his behavior and enforce strict action.

Tim Hortons

Name of Employer: John Roque

I would like to report a conflict between me and the person working as a branch supervisor. There have been several incidents over the last few days, and I feel that it is time to report a formal complaint against him.
I would like to report the occurrences on record as follows: the aforementioned person and I had an argument over throwing the garbage in the recycle bin and he bashed me by saying if you'll take anything u have to ask me first without even knowing that i only came to throw some paper in the garbage bin with a very rude body language which turned into undisciplined way, habit of passing comments against few other of his own coworkers while on the other side we can listen clearly his rude and bad behaviour. He has been doing it frequently, and no one confronts him for that. But after tolerating him for several days, I confronted him saying that whatever he did was unethical and not acceptable at cost. But despite that he continues to do so, and now time has come that you take cognizance of his behavior and enforce strict action.

08/22/19 Westlock, AB location. I ordered a Belgian Waffle breakfast sandwich with sausage today. The waffle was way too sweet for a breakfast sandwich. The syrup that is baked into the waffle was crystallized and I was crunching sugar crystals as I ate the sandwich. This location has been know for being very slow at times. Stand and wait in line with one till open and the person working the till is also filing the order. Very frustrating. I order coffee once in a while but the lids are terrible and dangerous. It has been over 6 months since I was there last. I will not order the Belgian Waffle sandwich again. I still have a headache from all the sugar. Anita

I waited 15 minutes in the drive thru line this morning, at approx 540am for a large coffee 3 cream 4 splenda, it taste TERRIBLE, watered down, just GROSS, I also ordered 2 sausage egg and cheese English muffins, the egg was over cooked, and a rubbery texture, the sausage was undercooked, almost a little cold. This is NOT a Great way to start the day.
Maybe more workers, can give better quality!

To whom it may concerns,
I am writing this while I've got so angry because of the bad experience in your Cornwall center branch. I am working in Cornwall as well, so I use that branch a lot. Unfortunately, today I want to buy donuts for my son but I saw a fly in the donuts stand(or whatever you call it), I told the employee but she didn't pay attention, I told her 3 times, then she remove the tray and fly went and she put the tray back. I told her she should throw away the donuts which there were fly on them, but she didn't pay attention, finally another girl came and throw them away with bad behavior and awful body language. The supervisor found and came to me and apologized.
This dirty experience happened at about 7pm in August 21 and I feel responsible as a mother who cares about his child health and also others, to report you this .
Regards,
Mahfam

On Aug 19/19 I went through the drive thru at 3049 Jefferson Drive, Brockville, ON and ordered an extra large steeped tea with 2 milk and 3 sweetener and a large steeped tea with 2 milk and 3 sugar. Upon reaching the window after waiting approx. 15 mins in line and taking my money for both drinks ordered, I was told by staff that there was not enough steeped tea for my extra large. I paid for the large and drove to another Tim Hortons in town to get my tea.

On Aug 19/19 I went through the drive through at 2379 Parkdale Avenue, Brockville, ON around 6 pm. I ordered an extra large steeped tea with 2 milk and 3 sweetener and a large steeped tea with 2 milk 3 sugar and a small chocolate chill. The person taking my order did not speak English very well. When I got up to the window and after I paid, I spoke out my window at staff member and questioned that both cups were steeped tea and I was told "yes, yes". Upon pulling out and onto road my daughter noticed that the large steeped tea was actually coffee. So I then drove up to the next Tim Hortons on my way home at 3049 Jefferson Drive, Brockville, ON and parked my car. I took my large coffee into the staff member at the counter where I was asked if I went through the drive through there. I explained that I had just within the last 10 mins purchased at the Tim Hortons down the road and was unable to turn around due to traffic and lay out of this Tim Hortons and just wanted to have my drink remade. This staff member looked at me as if to say, you didn't purchase this here. She then proceeded to correct my drink and not once during our interaction was there an apology made.

On Aug 20/19 I went thru the drive thru at 77 William St, Brockville, ON around 8 pm. Placed my order as above for 2 steeped teas and when I got to the window paid for my drinks. The staff member at the window passed out the large drink which was in fact a coffee...again! Then when asked if the extra large was tea I was informed that it was coffee as well. I asked why coffee was made when I asked for tea and staff member told me " I didn't hear you say that" the drive thru window was closed and hollering within the store proceeded to the effect of "these were supposed to be tea" when staff member came back to the window it was "here is one and here is the other" as she passed out the drinks. Again, no apology!

So as you can see we drink a decent amount of Tim Hortons at least two a day times two drinks is a substantial amount of money being spent. These occurrences are only a small representation of the service, attitude and incompetence that is being delivered by your staff. On many more occasions I have arrived home to have what is marked as steeped tea be coffee, or the steeped tea that is received is old and bitter. There have also been numerous times when I order my drinks as noted above and will wait 5 to 10 minutes in line at drive thru to get to window and have staff ask if I want bagged tea as they do not have enough steeped tea. NO! I DO NOT WANT BAGGED TEA! If I wanted bagged tea I would have asked for it. I used to work at Tim Horton's and I know that it takes just over 5 minutes to brew a full pot of steeped tea.

I am writing to let you know how dissatisfied I am at the customer service that is being provided and the quality of product leaving your stores. If people asked for refunds or compensation every time there was an issue your company would go bankrupt. I feel the best resolution to this for me is to boycott Tim Hortons for the next while and to tell all the people that I know of how poor the service and product are becoming.

Frustrated and Disappointed,

KCruse

I had to wait for 42 minutes while they took a long time with five customers that were standing at the cashier for half an hour. They had one cashier on duty. I had to wait 42 minutes just to buy a cup of coffee. There was only 1 cashier on duty because they said it wasn't busy enough to open another cashier. They took an extremely long time with 5 customers and they said there was a big order and it took half an hour to process their order. I also find that the prices of Tie Hortons coffee are too expensive and they too much for coffee. a medium coffee is $1.80 and an extra large coffee is $2.25

I have had the rewards card since it launched. I thought it was a points program so. To my surprise when I used it yesterday August 19th 2019 the cashier told me my next one was free. I'm surprised because I have been paying for my coffee everyday! And have never gotten a free coffee. I work Monday to Friday sometimes even Saturday and Sunday. Do the employee not know this. I'm annoyed that for months I've missed out on the whole point of having the card.

Hello, my name is margaret, I live at 73 Alma st. Ingersoll, Ontario, N5C 1N3. ph: [protected].

I have gone to the tim hortons here in ingersoll 3 times and have been ripped off for my points due to the fact that the hiree was not experienced enough to scan my card. I would like to get my points added to my card and i am starting to get upset about this. I received the bill for one of the purchase I made so I should be able to get my points for it. This is a continuous situation with tim hortons here in ingersoll. Can you please help me? Please call me any time. I would like to have m 3 points renewed. Also when I purchased this coffee, the lid was not put on properly and it had spilled all over my leg.

Thank you

Hi there.. I am an active contributor to your husiness for many years as most Canadians and Canadian Residents. I particulary go to the tim hortons located at 1000 Victoria Street North in Kitchener ontario. i spend approx $6-$9 daily on my food and beverage order as i work nearby and this is the closest to me. I have always gone through drive through and have had issues with my order but as most people never said anything and just ate or drank what im given as i cannot drive back to have my 1.85 tea fixed. I had evasive surgery last year and cannot drink cream. It makes me violently ill and at times i have been given creamer in my coffee. I frist of all never order coffee. I am a steeped tea drinker. I constantly have my tea messed up and my beyond burger one time had a cold patty with all the toppings put on the bread so by the time i opened to eat it.. the whole burger was saugy and could not be eaten. I am so very dissapointed. The few times i have complained. I am given a free coffee voucher and apologized to. Please fix ur drive thru process. I feel my order is being compromised bc the staff needs to meet certain drive thru times. Please dont be a business tht forsakes cusomer service and quality to be a coffee giant that is just fast. I am very very upset at tim hortons and feel my business holds no meaning. My name is Mandeep Kalota. [protected].. my email is [protected]@hotmail.com. thank you

I made a purchase for my coffee with my Tim's card on my phone (Tim's app). I was expecting the app to recognize that I'm paying through my app and give me my reward. However after the transaction went through I did not see the reward. After talking with the staff person I learnt that if I wanted the reward I was supposed to scan another code on the Tim's app before scanning the code to make the purchase. Is this really my fault or just poorly designed app or poorly trained staff? I would like my reward please and thank you.

I am using tim rewards app for buying coffee. It automatically load money from my master card. Oneday suddenly my phone restarted and didnot allow me to login to the app. I lost 2 rewards coffee and balnce of 3.89 cad. I followed up with customet care..lodge a complain but no answer. I can be reachable in anil.[protected]@gmail.com or +1 [protected]. I want the rewards as well money back in my app. The reference number for custome service discussion is RXBFZ. Please resolve the issue ASAP.