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"managers" poor attitude and treatment of patrons
On September 27th, 2019 an incident took place (there were 5 of us) in an otherwise empty restaurant. An individual, Natasha Page walked in and standing in front of one of the people at the table who did not do or say anything, Natasha threatened her life. The "manager" as well as an employee, Desiree Finch were in the back. Did not call the police, on a threat that was spoken to a patron. Which they should have heard, since after Natasha left the store, Desiree came out and said that Sam told us to keep it down or we will be asked to leave. After the incident and subsequent Natasha's departure from the restaurant, we all left shortly after. The police were called after we all left, that's how only one individual got banned because Sam knew her first and last name. But she did not know the last names of the remaining four people. Only to learn that the individual who was being threatened is now banned from the property. Now, I Am being threatened to be banned if I set foot on the property. All because of my association with the individual who is banned, for no reason, of a company policy violation or any legal matter, but simply because Sam doesn't like her. and I had her in my vehicle on two occasions, when I encountered the said "manager", Sam. She even went as far as calling the police on me, for merely asking for the owners' phone number. That was a day after I File a complaint with corporate, which she was told about at an encounter at the drive-through that resulted in Sam calling the police. Since that time, other individuals from that group who were in the restaurant at the end of September of last year are being harassed and being told "leave, get your order and leave" or like yesterday December 8 of this year, one of my friends came in to order, after encountering a friend she stopped by to say hello. She got finger motioned by Sam, who said get out, take your order, and get out of my store. After asking why she was being spoken to in such an inappropriate and unprofessional manner, she was told by Sam, "you know what you did. You hang out with them...", being myself and an individual that got banned.
This is ridiculous. It would behoove Sam to make sure that there is food in the store after 6 pm, but she seems to believe it's in her job description to dictate who will hang out or speak to whom.
In an attempt to resolve this, I would like Sam to apologize to everyone involved in this incident, if Sam is not willing to apologize then I would not be opposed to Sam and other managerial staff termination, because they are all involved with their power trip, poor customer service skills, and no respect for patrons.
Another option I am open to revocation of owners license for business ownership,
It did not have to come to his, Sam forgets that she is in customer service, she is not a judge of the court.
The location of the store in question is 133 St. Andrews St. E.
Fergus N1M 1P9
Ontario
Respectfully,
Yana Buress
Service - wrong items - unethical behaviour
Went to TIM Hortons this morning. Asked for the red tumbler with an extra large early grey tea with 3 milk and 2 sugar. Had to repeat this 3 times. Was given the wrong tumbler at the window, and after my first sip - I found out they had still given me coffee - after asking 3 times for tea but I was late for work, so I left as to not be late for work, and to...
Read full review of Tim HortonsHot cappuccino
I order often sometimes 5 to 6 times a week Large Hot capucino at Tim Hortons Most of the time it is good but when it is kind of regular cold coffee with cold milk it is defenatly not good! This morning My capucino did not feel like one and it was really cold So a real good capucino at 4$ That is unacceptable... need to feel at least like one! Since I...
Read full review of Tim HortonsIced capp machine always down for cleaning, slow customer service in drive-thru and inside
I've been a long time customer at Tim Horton's for several years, and I am not happy with the service at the Tim Horton's at 11 Robinson Lane in Pembroke Ontario. (The one next to Winners and Michaels store) I usually stop by a couple times a week, after work (between 4 and 6:30PM) and 3 of those times, within the last 2 weeks, I waited in line for over 15...
Read full review of Tim HortonsStore cleanliness was awful
I recently visit Pleasant view Tim Hortons (111st 51ave). While there I noticed none of the tables were wiped down after patrons finished. floor looks like it hasn't been swept in days by the dust and food particles, as well as no garbages to be found. Washrooms were atrocious and lacked obvious cleaning. In covid times this is extremely disappointing and...
Hazelnut chocolate eclair
Hello, I went to the Tim Hortons Store in Innisfil and ordered a six pack of donuts to include the Hazelnut Chocolate Eclair. The woman told me that the hazelnut chocolate eclair was not considered a donut, yet the promotions list it as a dream donut. I ended up purchasing two hazelnut eclairs, a polar bear and apple fitter separately. The promotional...
Read full review of Tim HortonsService
I went to get an order this morning as I do everyday. Today mine and my husband's coffees were both wrong and our bagels cooked completely and the cream cheese was way beyond too much it made a horrible mess. I can get over that but my main concern was when went inside it shocked me how many ppl were standing inside without a mask. They weren't sitting down...
Read full review of Tim HortonsCookies
I am sending this because the Tim Hortons by our home in London Ontario Oxford and third street always sold peanut butter cookies the only kind my can eat now we have to go to the other side of the city to whites oaks mall to the tim hortons where they always have peanut butter cookies she can not eat anything else because she type 2 diabetic and i...
Read full review of Tim HortonsLid for coffee/ tea
Hi,
Just wanted to say on a number of occasions I had cut the inside of my lip after drinking from the Lid of the coffee/ tea drink cover. When you break open the flap of the lid there is sharp edges inside the hole. After drinking the beverage I notice my mouth being sore. I think it's a poor design and I did make a complaint to the Restaurant.
Tea
So Workers intentionally used bad cream in my tea. Absolutely disgusting. I almost threw up in my truck. How can you not see this when putting on the lid?? Somebody needs to get fired. I am a regular customer at Tim Hortons (as I am a Trucker), and how am I supposed to trust other locations when this happens? Will not be returning to this location. I hope this gets noticed
Gift cards
I bought 10 gift cards for last Christmas which I did'nt all hand out
I had 2 left and tried to use one a month ago and was told the card was dead.
I thought gift cards had NO experiery date.
I am dissapointed with this decision
Could you please explain this ?
Sincerely,
Mike Erler
Small regular coffee.
Hi I went thru, the drive thru at Queenston Road and Nash Road plaza approximately 10:15 to 10:30 AM on November 18, 2020, Immidiately I pulled over to open the the lid, only to find the cup smugged with dry coffee stains. I spoke with manager, she informs me that they have a lot of problems with the lids, offered me another coffee, I disagreed with her and dumped the coffee down the sink and kept the coffee cup. She did not try to compensate me with nothing but replace the coffee, its not good enough, there should be an investigation as to who did that and should be fired for serving a coffee in a used cup.
I will e:mail pictures of the coffee cup and I will be lookin forward to your response.
Angelo
Complaining about not been clean
Tables are dirty they don't clean or disinfect after clients leave and don't follow covid protocol. Tables all close together. Have to wait long time to get service and only service in english. Some waitress are stupid can't take order correctly
My bagel
I worked for Tim Hortons for almost 5 years on sandwich bar. I have a picture to show you, I got a four cheese bagel with butter and cream cheese. I know how the food should be made, I made it everyday, I know what the customers expect, I am a chef now. When I opened my bagel, I was not happy one bit, it had barley any cream cheese at all. It was honestly...
New cups
My complaint is about the new Tim Horton cups that say "Tims" and has a green maple leaf. I DO NOT like the word "Tims" and the green maple leaf on your new cups. The brand name is Tim Hortons and it should remain as such and not nicknamed "Tims". The maple leaf is suppose to be red as it is well known for. This cup is a disgrace to the Canadian symbolism of Canada.
Shame on you Tim Hortons!
Cindy
Owner of Dorval Tim Horton's on Fenelon in Dorval QC.
I was standing on the sidewalk outside on Fenelon in Dorval today Nov 17, 2020 at 3:00 p.m. trying to take a picture from outside of the Tim Horton's store and the female owner of Tim Horton's walked out from Tim Horton's and called the police because she said I wasn't allowed to be there taking pictures of her store. The young male employee came out also...
Read full review of Tim HortonsCovid19 slackness
My elderly wife and I often frequent this location: Tim Hortons, 394 Lerwick Road, Courtenay BC. Last week when we went in we found our table had not been cleaned/wiped clean/sanitized. We had to ask a staff member to do it. Yesterday - November 13 - entered and noticed 4 tables obviously not cleaned/sanitized. Had to ask a staff member to do it. The staff...
Read full review of Tim HortonsService was absolutely terrible! No donuts! Coffee was cold!
This is Tim Hortons right? The coffee/ donut shop? Well apparently not at 10711 state route 20 in Perrysburg, Oh. After pulling into your drive through and requesting a coffee and hot chocolate and a donut, I was rudely told there was only Boston cream left and 17 sour cream timbits. Since no one wanted any of these we proceeded to your drive through window...
Read full review of Tim HortonsRegistering my credit card
Hello, I tried to add credit cards online for reloading but it says I have reached the amount of credit cards but I didn't add any because it won't let me. Is there a way to add credit cards online without a limit on how many credit cards I add? Please let me why not and thank you. Debbie
Read full review of Tim HortonsWalk-in closed early
11/13/2020 I was talking a walk at around 9:40 to the Tim Hortens at 204 Victoria Rd South when we were walking into the paring lot a man working there locked the doors nearly 20 minutes before the close time. When asked at the near by window I was ignored and when pressed by repeating the question louder they justified it by saying the store closed at 10...
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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