Tim Hortons
reviews and complaints

AGAIN today I had the 'bad lid' experience with a Hortons coffee cup. For heavens sake can you not take a page from McDonalds and UPGRADE the lids so that you are not in the embarrassing position that I was in today. Having a Tims coffee prior to going into a meeting, took a drink, the lid leaked all over my white blouse !
Not the first time it has happened, AND, i will not go back. McDonalds has my business.

Marilyn Stephenson RegN
190 Boulter ROad
Murillo, ON P0T2G0

Ever since the previous girl you had at the gas station at king George and 72av in Surrey.
The girl that took over needs more time to get trained.
A lot of customers were annoyed today at the service and waiting time, and they never say good morning or how can I help you today anymore.
Till fixed I will go to macdonalds for a coffee starting tomorrow.
Sorry

I was travelling from Windsor to Burlington and I have a special food for my son but it was cold and it's in plastic container with cover (save to go to microwave).So I did ask the employee her name is Anna( she refused to heated for me), However other restaurant acceptable that request with a nice attitude as human resource. I aware the policy doesn't make them do that(manager mentioned that)but the thing is bother me like if I don't keep the food inside the container with cover probably the policy in this case it's correct! In the mean time the big company like Tim Horton and located in traveling area should be more comfortable with the customers !as they are want to achieve a really customer service ! So hopefully you take my request in a series complaints. The location is before exit 149 (coyne road, Currie road Dutton).

June 17 2018 - 865 West Broadway.

This company is a mess. Can't submit a complaint more than 50 letters. Clearly shows how little they care.

I normally don't write complaints but being in the store for 1 hour allowed me to impressively witness an array of issues issues.

1) Staff collectively don't care about anything.

2) Staff has poor communication skills. I'm all for immigrant workers, but the most basic of question are not understood.

"Is there pork in the chili" had all the staff looking at each other in confusion. I don't believe that's a question that people working at the front desk should understand.

3) Someone was likely hurt in the bathroom. Door was not opening for almost an hour. They COULD NOT CARE LESS. They is a serious legal issue, the lady at the counter said "I don't care, i'm busy, wait till someone comes and opens it".

4) Asking if the yogurt had sugar was apparently too much. I was told no, only to give it back after I bought it because it clearly had plenty of sugar in it.

She was the manager, after working at the counter for 3 years, you should know if your yogurt has sugar in it ... wtf

A man is sitting here with a Haagen-Dazs container and his head's on the table sleeping. So unsanitary for me to come to this place if someone is allowed to sleep on the table. I mentioned it to one of the workers and they got the manager who said something to him and he still not moving. As well, there's a mentally ill woman that comes here regularly and just sits at a table and doesn't buy anything. It's obvious she's mentally ill just staring into space. And then there was the case of the homeless person who died in one of the Tim Hortons on Broadway Street in Vancouver. Seems like these coffee shops are the new homeless shelters. Would you please let me know what your policy is on allowing people to sleep and sit for hours at your Tim Hortons without purchasing anything?

I went to the Location at 4700 Military Rd Niagara Falls ny 14305 and the line in the drive- thru was really long so I was going to to inside but the line was even longer so I got back in line at the drive-thru to get up and order my drink just to find out the latte machine was broke. I then proceeded to go down to another location 2720 Military Rd Niagara Falls NY 14304. THhe line was very long as well but I waited received my drink got home and found out they forgot to add coffee to my latte, so all I received was a large cup of steamed milk. Very frustrated with Tim Hortons.

Today,

Franchise owner DWAYNE of Tim Hortons hardwood in Ajax, ON- inappropriately spoke to employees over the usage of a leaking sink which has water leaking into the ice machine .

The owner Dwayne yelled profanities at workers and left without speaking in a professional manner over a leaking sink which is the RESPONSIBILITY of the owner to FIX as this place as a major HEALTH AND SAFETY RISK.

Upon employee leaving from feeling unsafe at work as well as have a family emergency, the managers of the franchise threatened worker "if you leave this means you don't come back".

This incident goes against employees rights! And we will be taking this to corporate for further investigation.

I ordered 2 sandwiches when my order was called out I raised my hand and the employee gave it to another customer. He opened the bag rummaged through it and said this wasn't his. The employee gave it to me and I said I wanted a new one because I didn't t know the man who touched it he didn't have gloves on and I don't know where his hands have been. The customer was mad and so was your employee they basically thought it was funny the customer said your not taking that cause I touched it? I said yes I would have done that to Amy stranger. He proceeded to cough 4 times in my direction as your employee smirked! So you really think this ok for me to take food touched by someone else ? I'm pretty certai this is unacceptable and could be reported by the health department. For your employee to smirk at the man coughing by me was disgusting behavior!
Kim Mandel
I was at Tim Hortons on Long Pond Road in Greece Ny on Saturday June 16 from 10:42 am till 11:03 . 11;03 was when I received my food

The trays that you give now for coffee are no good...when getting 4 coffee it is not storng enough i have lost more coffee than enoiugh carryibg from car to house and have it spillling on my clothing to..tray get soaked and will not hold the cups. We buy anywhere from 8-12 xl a day...no lidding...between my son and I for 3 people. Just a suggestion...could a try not be made of a durable plastic or something even if we had to pay a depoit and coffee handed to us to put in our tray or something...something more durable! I ahve to ask for 2 trays ... and its a toyal waste...we have quote the collection on compost days...it may not be feasible for my idea BUT could you at least get a stronger tray..tired of paying over 2$ for coffee only to have spill...if you would like to respond to my suggestion please email ...Roxanne llewellyn at [protected]@live.com...thank you and I really hope that you take this seriouly as I DO! I am wasting money, time and energy buy buying your coffee...it is not cheap when buying as many as we do...thank you for your time

Tim Hortons - 152 Street & 104 Ave Surrey, BC June 7, 2018 @ 7 pm

I was going through drive thru on my way to work ( working 12 hr shift)... ordered an XL coffee and a muffin. When I drove up to cashier to pay, the cashier quoted $4.07... I asked if the price of coffee went up as I usually pay $3.76... the cashier looked around and asked the other employee "ELMA"... "Elma" approached me at the window and stearny and unfriendly stated $4.07...I asked again why it was $4.07 when the day prior and always ordering the same muffin & coffee I always pay $3.76... Again "Elma" looked at me and said $4.07... I paid, asked for a receipt and took her name. I received my order and drove away.

I would like to say as a regular customer to Tim Hortons, going 5- 6 days a week sometimes twice a day as I work 12 hr shift work... This staff "Elma" should be encouraged to participate in a "Customer Service" course/ in service.

Also If this staffed overcharged me... how many more customers did she overcharge as well? Who is making the extra $$$...

Also I have receipts!

I had coffee from Tim Horton's this morning after 4:30 am and I strongly because their was something in the coffee. when I was walking home from Tim Horton's I felt dizzy ready to pass out and almost lost my balance when walking. somebody came by and ask me if I was OK. I told that I can make it home. I think that I was drugged. Muslim man must have put something in the coffee because I have been to coffee shop since 1997 in BC and never felt this way from having coffee. I could not drink all of my coffee.
I want a judicial review on customer service, district managers, company owners, senior management for extremely poor racist customer service. I do not think that I am going back to Tim Horton's again because of overt, systemic and institutional racism.
I want an apology, financial compensation and justice this week.

Hi, I'm Seungyeon Kim from Buffalo.
On June 14th, I went to Tim Hortons where is in Buffalo Niagara Airport about 10:25 am. I ordered #5 of breakfast menu as a meal. So after I made a payment, I picked up my orange juice and waited for the bagel sandwich and side menu, hash brown. But the people who ordered later than me started to get their food and drink. So I went to one of the workers( white woman and she was making food) and asked about my order. And she looked up the screen and said there is no my order. So I went to the cashier and told about the situation. And they started to make my sandwich. However, when I got my sandwich, my flight boarding already started. And they didn't seem like make my side menu. So I just had to leave the store for my flight. The problem is they didn't even say anything and care about my situation. They should have apologized to me. That was all I want. But they did NOT. So I asked to get a refund for that. I'm very disappointed this time.

Thank you,

Seungyeon Kim

tel. [protected]
E-mail: [protected]@yahoo.com

If you allow same staff to continue to work at this place, this location will be bankrupt soon. I have been going there for past two months, very poor service, staff chit-chat while there is a huge queue. First I would fire the manager who does not have any experience in client service. Today, while I was in a queue 2 people, walked away and when I addressed this to the front staff they were not bothered. I will never visit this location again.

Thanks
Wilson
[protected] ( Cell)

I had ask for bagel sandwich with egg and vegetables and NO BACON still they gave me bacon on it . When I told them you have given me bacon on it when I said I don't want, they just simply replace it . This is not done . This is against my religion and my values .iwant you take strict action or am going to court . Am a religious person and having bacon is a sin .

So every time I order an ice capp i'm half way through it and I need to run to the washroom. But today I had one and I think they must of put something in it beacuse I have been in the washroom for an hour with my stomach hurting so bad. I do not recommend getting one unless you want to have the worst stomach ache experience ever. Trust mee on this

Today I went to Tim Hortons on Jasper and 101 ave in Edmonton. I ordered 2 boston cream donuts and french vanilla coffee. I planned to eat my donuts at home, so when I get home and eat my donuts they were not Boston cream. The reason I am complaining is because I am charged a speciality price for the Boston cream which is 1.19 and not get a Boston cream. Unfortunately I don't have a receipt but I did purchase with a gift card. This is not the first time that this store has screwed up my order. thank you

Regularly I order a BLT with no mayo on my way into work. Over half the time I get a sandwich covered in mayo. I then have to spend my lunch break going to exchange it, leaving me no time to eat.

My complaint is that the people making the order does not bother to read the entire order screen.

Half the time I end up just throwing the sandwich away because I don't have the time to deal with their incompetence.

I know the feeling regarding attitude. I am in Northern Ontario, Canada, and the "attitude" (or lack thereof), of the TH employees here seems to be Take what you get and pay what we tell you to pay. If you don't like it, tough, take it and shut your mouth.
I was sharing a lousy food experience from a previous visit with the girl serving me. I joked that at least they had the food I had ordered last time and told her about what happened. I was simply sharing it, not submitting a complaint. Then a girl at the sandwich counter started inquiring about our conversation. The server told her it was nothing and that I was simply telling her about a missing menu items experience. The sandwich girl insisted on knowing what was missing and upon being told, began berating me regarding how it was out of their control. I tried to say it really was not her affair, but since she insisted on becoming involved in what had started out as a conversation not concerning her, it quickly turned into the incident I described below.
I told an employee today to "Mind her own business." When she didn't, I raised my voice, repeated the statement and had to do it again because of her sticking her nose where it had not been invited, but this time I raised my voice louder and added, "Shut your mouth." I walked away with my order, sat down, and had to endure several employees convincing each other that I was "guilty of verbal assault". They had been told by myself that it was all on camera and they could talk to the manager if they wanted, yet not once did a manager come forward, nor was afforded the right by any of them to even talk to a manager.
Yes, I was loud, but if saying what I did makes me guilty of verbal assault, then they are guilty of harassment and negligence.
The sad truth is that customers are no longer "right" regardless the situation, they are "tolerated".
I have put in a call to head office for the manager of this franchise to contact me. Yes I raised my voice. Yes I was a little rude. But YES, I am tired of being treated like "just another dollar" by some of the employees at this location.
Since it is a small community, I won't say exactly where it is, but I will say I am north of North Bay, Ontario, Canada.
Customer service? The definition these days should be, "since I'm the customer, what can I do to service them."

What I saw today at the Tim Hortons in Bonnyville was deplorable. If it had happened to me I would have gone straight to a lawyer. While I was waiting for my order to be prepared a kindly older gentleman placed an order at the counter for a coffee and a sausage and egg sandwich. The sandwich came up rather quickly however the drive thru started to get busy and the service obviously switch to your more important customers. I watched as 5 coffees of the exact make and size went out the window while this gentleman waited to receive his. Watching all the time, I could see his frustration at being the second class person in your store. When the coffee was finally made and put before him the top wasn't secured and it spilled all up his arm, onto his cloths and all over the floor. For a minute there, the server and all of us stared at each other. Not so much as a I'm sorry or Can I get a cloth nothing from your employee. Just a look of annoyance that this old man couldn't handle having a half prepared coffee thrown his way after waiting a good 5 mins for his coffee as the more important customers where served. Frustrated he just left, got into his car, cleaned himself up as best he could and drove off. Good work Timmys, I will never set foot in another of your stores again unless you are absolutely the last option on the road. To treat any customer that way is horrible, but an older gentleman, come on guys.

I went through drive thru in Listowel which has two lanes and the second lane is never open so I waited ten minutes to get to speaker placed my order turkey club on whole wheat with no tomatoes.. She was rude at the window told me to hurry with my money and also dropped some of my change then told me to get it off the ground they were not allowed to touch it... My sandwich had tomatoes on white plus had which looked like a half bottle of mayo on it! I went back thru and asked for a new sandwich she said where did I get it I said I was just through this drive thru she said no you were not and closed the window told me to go away I went inside asked for a manager she said they are gone for the night I asked to speak with a supervisor she said on break go away or I will call the cops! Very disappointed with the kind of service I got.. I live in this town and the owners own both of the stores in this town and they don't care about there customers at all this is not the first time I have had very poor service from this place! I will be telling my friends and family not to go there!