Tim Hortons
reviews and complaints

I purchased a tea a muffin a s’mores medium drink and the new lime cilantro chicken grilled sandwich.

The tea and muffin were ok but the s’mores drink had a hair laying on top of cream at top of cup. My sandwich on my first bite had a long hair stuck or fried on the chicken. I returned it and the staff exchanged it for another sandwich that was not grilled and the drink was smaller.

Running a food business myself the staff was not very apologetic.

It is disgusting that a restaurant can be so dirty. The floors are rarely swept. The tables are also rarely cleaned . There is garbage everywhere. Employees take up tables when customers have no where to sit. Employees are extremely noisy constantly yelling at each other. Since it is 20 miles to the next “Tim’s” we are forced to go to this one. It’s a minor thing but they are constantly out of donuts that I like. Since changing personal it has steadily gone downhill.

Driving back to Canada Sunday May 15 2022 at 7pm decided to stop at Tims store on Peach St north of I4 in Erie Pa... Once there found store was closed and locked... I have been to this location before and found it lacking from other Tims in Canada and the US.. Even though the signs on the door indicated it was to be open... Some how this franchisee is not living up to the good name of your brand...

I will not be a patron anymore. Your decision to only allow vaccinated children into your camps has swayed my decision to stop buying from you shops. The covid 19 vaccine is still experimental and does not have full FDA accreditation. Your decision has and will effect many people. It is a poor decision to coerce families into participating in a medical trial.

I am writing a complaint in regards to your utterly disgusting & deeply disturbing discrimination against children’s medical choice & status! ESPECIALLY knowing the dangers & adverse side effects that are being released to the public. I will never set foot in or support another Tim’s as long as I live. You should be ashamed. These children need to be protected from exactly people & businesses like yourselves.

I went to get breakfast the sandwich was luke warm and hashbrown was cold hard as if sitting in a warmer.

I called and the Manager on duty was nice letting me know she would replace it anytime while letting me know it was just 2 of them and they were getting fresh put down right now.

as a former food service worker, I found that appalling to say that to a paying customer, as if that made passing out food that was not editable ok and I should understand.

She basically told me thanks for letting me take your money now please understand you risk getting old food while we are understaffed and be ok with it.

I will never go back to your place and will never send anyone else there either.

Bought Coffee Friday morning paid large coffee without realized I’m using my points in my apps I supposeD to have free coffee by using apps

As you know, your camp that goes on every year for children in under served communities is requiring vaccination for attendance. I believe this is very wrong as children have missed out on so much these past few years and should not be barred from an incredible experience due to their personal health decision. At the time of the convoy in Ottawa, I noticed stickers on the windows of many of your stores quoting "We support truckers." If this were true, you were supporting the fight against vaccine and mask mandates. Yet here you are on the other side, enforcing the vaccine for children to enjoy a wonderful camping trip. So where do you stand? I stand with the Boycott Tim Hortons Movement and will happily go to McDonalds if this is how you will treat your fellow Canadians.

Mandatory vaccines for camp? Oh, you guys phucked up, and phucked up hard. 1, who tf stuck their kids that garbage? 2, it is not a vaccine in every sense of the word! Still get sick, carry it and transmit it. Why have you chosen to do this? You've just lost a whole mess of business. And because you are so soft I couldn't use strong words as the email wouldn't send. Your coffee blows btw. Brown warm water...

I am a customer that goes to Tim Horton’s in Picton ON. But when i try to get on the wifi it takes a while then it will show you are connected. But after a while it will say on my no internet. That happens to a lot people who come into Tim Horton’s for a drink. And they can not get wifi to work for them. And this has been going on and off for about a few months now. And I like going there we’re all my friends go and get no wifi at all

I am a long time contributor to your camps and charities, and I go to Tims every day. I can’t tell you how many smile cookies and times I have donated to your company to help kids go to camp. For decades now. NOT ANY MORE!

It is bad enough our Prime Minster discriminates and divides Canadians because of their personal health choices, now Tim Hortons does too. not just adults wanting to work or fly either, but little kids that want to go to camp.

Shame on you!

You do know Pfizer’s own research says that their vaccines are only 12 % effective. Natural immunity is put out performing all these vaccines in multiple studies, and yet you turn away unvaccinated kids?

Such a disgusting policy, I am sure I am not alone in boycotting your company when I tell others what you have done.

So much for inclusivity eh?

I am very disappointed in Tim Hortons mandatory vaccination policy for its summer camp. Children have suffered enough over the past two years especially children from lower income families. There is clear evidence that this vaccine has side effects and punishing children and their parents for their choice to act with caution in regards to this is simply shameful. It is clear that whether one is vaccinated or not they can pass this virus and get this virus the same I will no longer be supporting your company and will do my part to make sure as many people as possible know your position on this subject. Karma is out there and I hope it comes your way!

Sandra

i was at the tim hortons at polo park shopping in winnipeg manitoba on april 26 2022 in the morning to get a xl black coffee at the person behind the counter just looked at me dumd founded and didnt know what to do.so her coworker came up and asked me the same quetion and i said again that i wanted a xl black coffee filled to the rim and he did the same thing looking at me dumb founded.so the mall security came up behind me and asked what the matter was ans told him that they dont know how to do their job.what did he ask for and they said a xl black coffee just give the customer what they want.how do these people get these jobs and dont know what the hell they are doing.do you always hire people like that.maybe you should hire people that can do the job right and not oeople that look dimb founded and that can speak english than they can.

I bought a sausage & Egg combo at the 555 Yonge St Torontoo location. Upon getting home, the sandwich had no sausage. I'm tired of this so I packed it up and brought it back.

I was shocked to be refused replacing the coffee because it was 'fine'. I clearly stated that I had brought it home once, now needed to bring it home again, and it isn't remotely hot. I wanted the order replaced, not just the sandwich.

Further shocked for a second employee to refuse me. I explained twice more why the coffee was no good to no avail.

So I got mad and had enough. When I said I was Telling and not Asking, I was asked to be polite.

Two trips for this.

Good day, Mr./ Mrs.,

I Just wanted to bring your attention to one of the Tim Horton's in Timmins Ontario. The complete address to this Franchi is 400 Algonquin Bv. E. The problem is, whenever I get a drive through order I get a wrong. Its April 12th 2022 today, and I got a Sandwich with Bacon in it, it supposed to be a grill cheese sandwich. Eating a meat is against my religion and I really took a bite of it being unaware of the bacon. I am hoping from you to take a strict action against it. Because it is not the one time it happened. I am so much broken from inside because eating a bacon or any meat is not allowed according to my religion.

Thanks

Navdeep

[protected]@yahoo.com

Hello, I absolutely adore Tim Horton's and the many products that you serve. I frequent the location in Wintersville Ohio since it's opening. I do not know if this is a training issue with the employees but on varies trips and orders through Door Dash I have recieved incorrect Iced Coffees, to be specific the Salted Caramel option as well as orders. There were no resolution to these mistakes at the time and I ended up changing my local coffee venture to Dunkin Donuts. Could you please provide the staff with more training on consistently providing customers with the products the have paid for? I really really loath Dunkin and miss the sweet sweet coffee from my favorite Canadian based Coffee shop! Lots of love and good vibes

have you changed your recipe as it is giving people stomach cramps after they drink it? Have bought it at 2 different times at Tim's. 4 different people we are in medicine hat ab. or are the shops here changing it them selves. thank you hope to hear from you. tim's on 13th ave and in the medicine hat mall on dunmore road. On Saturday April 2nd 2022 and other times I don't have dates for

I feel it is very unfair that people who don’t have a phone to get the app are not entitled to take part of the roll up the rim we are seniors and don’t have a phone with apps so why are excluded in these contest very upsetting to me that seniors are always losing in deals from Mac Donald timmies etc The date are since roll up started. Since you installed your apps to get deals