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Tim Hortons Customer Service Phone, Email, Contacts

Tim Hortons
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Tim Hortons complaints 3010

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B
8:26 am EST
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Tim Hortons service

The workers dont listen nor do they care. They will hear what they want to hear and give you what they want to give. There is no checking the order. I was at tim hortons twice this morning and they screwed up both orders. I'm furious with them right now. How can you be so stupid?
This is one of many complaints I should have filed. The service is absolutely terrible these days.

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J
4:04 pm EST
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Tim Hortons chai tea latte

They need more training on how to make the latte's. Every time I have ordered them I have to triple check that they have made it right. And every time I do that they get angry with me for doing so. Today we ordered a chi tea latte and a London fog at the fairway location in Kitchener Ontario and the London fog was not made right and the chi latte they only had the vanilla syrup in it no chi tea bag of flavor. This is starting to be so frustrating I may start going to Starbucks for my tea latte's. I do not want to do so because I absolutely love that Tim Hortons has come out with these and they are so delicious.

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1:42 pm EST
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I was at this location at 2:30 on january 26th and the woman working the drive through window was unprofessional, rude and rushed me the whole time. i wanted to replace a bad drink and she said "is this a replacement or what" i said it was and that i ordered a i also ordered a box of green tea bags and when she opened the window she only had one tea bag...

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10:03 am EST
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My name is stephanie blais; I am complaining about an employee at the above tim horton's address. 2 weeks ago I made a mess with my coffee on two different days. One of the female employees told me not to come back and I won't be served again. I don't know her name & I don't know whether she is one of the bosses. After I was told not to return, I still...

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10:52 am EST
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This morning Jan 24/20 at about 7am I went through the drive thru and ordered a large French vanilla in a extra large cup, 2 hash browns and a jalapeno bagel double toasted with cream cheese on it and when I drove away and got to work. I got a breakfast sandwich. This isn't the first time this location has screwed up my order. Its more on gas for me to...

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8:18 am EST
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Good morning, I have a concern with the tim hortons on windmill road, we work at a car dealership local to this tim hortons, we do a lot of business (12-15 coffees and donuts daily), the concern is each and everytime the order comes back wrong, not just one wrong thing, but today there was 5/13 coffees wrong, and this is consistent, we also notice that...

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5:06 pm EST
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Hi, I am Manjot kaur working at Tim Hortons. My manger Carlo making discrimination with me. I have Flu and have doctor's note for that and requested my manager that I cannot able to come this week due to flu but my manger text me rudely and remove my all shifts from next week also. This is the second time he did this, a week ago he told me that he will kick...

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3:26 pm EST
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So I asked for 2 plain bagels double toasted with Plain cream cheese and I normally get some orders that are correct so I don't bother checking in the store but I was wrong for not looking so I received 2 jalapeno bagels not plain and they were raw with butter so I was very upset having to drive home with disgusting bagels I will never go back to that...

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8:52 am EST
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I went to Tim Hortons today between 7:40 AM to 7:50 Am today morning. Ordered French Vanilla with English muffin with egg and bacon. Got French Vanilla and was waiting for my eng muffin. When I asked the Indian guy working there about eng muffin. He gave me bagel toasted with butter. I did scan my timhortins reward card GDDD-D490-JJEG. My order costs more than what I received.

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2:15 am EST
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I go to timmies every night after my job to eat, have a coffee and do some more work. Every night at this location there is a woman who sits there for hours singing at the top of her lungs. I spoke to staff and they say she won't leave, I think they are afraid of her. I asked them to ask her to be quiet and they refuse. Nobody, and I mean nobody can hold a...

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9:44 am EST
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Went thru drive thru last night around 515 and ordered 6 home style biscuits and the young guy kept over charging me, I explained what I pay for them. He proceeded to tell me that they were $3.27 for three. I ordered six and he told me the price was $6 something. I told him that I pay $3.79 he then told me where do I find that on the register. I told him...

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11:19 pm EST
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Tonight at 9:30 I stopped at this time hortons on my way to work 3rd shift as I do every night of the week. I orderd my large coffee with 2 creams. When I got to the window the cashier had me waiting while she filled my coffee. Then she dumped it out and procedded to make me wwait 6 mins while she filled up my coffe from 2 carafs that were filling up at the...

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11:18 pm EST
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We are a group of 5 to 6 customers that go to this Tim's every Monday evening and have found the Restaraunt messy with tables not cleaned and garbage on the floor. We also find the shelves bare with next to no products on the shelves. We are there usually at the Tims by 9:00 pm. What is the point of having a 24hr store if they have nothing to sell? We are all very disappointed in this Tim's.

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8:05 pm EST
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You've introduced a new "same great taste" ( NOT!) red can of French Vanilla.. I have been drinking your French Vanilla from the older cans for years. This Xmas I saw your cans at Superstore in new red containers. So I purchased them. As it turns out your same great taste, tastes like coffee creamer with a little tad of flavor with a gross film that settle...

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2:21 pm EST

Tim Hortons tim hortons k cups

I recently purchased an 80 pack of Keurig light roast k-cups as I always do. Now out of about 20 or so k-cups I have had 10 leave a whole bunch of coffee grounds in my coffee. I live my Tim Hortons k cups for my coffee but not full of coffee grounds. I spend a lot of money on Tim Hortons k cups and other products and do not expect to have problems with a premium product.

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1:49 pm EST

Tim Hortons not donating to tim bits hockey jamboree

we have called several times to see if we could get donations for the perth andover hockey jamboree this weekend in perth andover. they stated they needed a written note of what we wanted and a copy of the schedule in which we provided and they said they would contact us. still have not contacted i have called several times today with no luck reaching a manager. our players wear tim bits jerseys so this should not be an issue as surrounding areas give donations to their hockey teams. this is in perth andover new brunswick.

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11:24 pm EST
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Each time I got through the Tim Hortons drive throu at night around 10- 2 am a employee that work their at night her name is Sandra she is the most rudest employee when we go through to get coffees and she does say hi or smile or anything and is just rate rude everytime she is working and we come through to get coffee before we go to work.

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10:34 pm EST
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Today at approximately 220pm I went into Tim Hortons at 2501 58th Avenue Vernon BC and used the Ladies restroom. To my dismay there was absolutely no toilet tissue or hand towels available to use which of course I did not notice as with an upset stomach, my main concern was making it in time to the restroom. In an emergency situation one does not look for...

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8:42 pm EST
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There was one girl left in the store after 9:30pm at that store this is not right I think it is very un safe for that store I did not feel safe there and I go there every night and when ever is that employee on shift they leave early not a good thing to do not safe at all that employee should get fired

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7:45 pm EST
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I'm not sure how you feel about running a business, let alone over filling your drive thru windows with 3-4 employees at a time with nobody at the front counter. Why as a paying customer am I waiting for over 10 mins before one of your employees actually acknowledges that someone is there and that hey maybe I should do my job smacks them in the face. Why i...

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Overview of Tim Hortons complaint handling

Tim Hortons reviews first appeared on Complaints Board on Feb 16, 2007. The latest review About my chicken sandwich was posted on Mar 13, 2024. The latest complaint Double charged numerous times on my Tims Mastercard and absolutely no one will help me was resolved on Oct 08, 2023. Tim Hortons has an average consumer rating of 1 stars from 3014 reviews. Tim Hortons has resolved 108 complaints.
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  1. Tim Hortons contacts

  2. Tim Hortons phone numbers
    +1 (888) 601-1616
    +1 (888) 601-1616
    Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click up if you have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number
    USA & Canada
    +1 (905) 845-6511
    +1 (905) 845-6511
    Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 3 3 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click up if you have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number
    100%
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    Head Office
  3. Tim Hortons emails
  4. Tim Hortons address
    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
Tim Hortons Category
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