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Tiger Airways Holdings
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2.1 75 Reviews

Tiger Airways Holdings Complaints Summary

20 Resolved
55 Unresolved
Our verdict: When using services from Tiger Airways Holdings with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Tiger Airways Holdings reviews & complaints 75

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Newest Tiger Airways Holdings reviews & complaints

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6:55 am EST

Tiger Airways Holdings delayed flight bali to singapore tr 281

Good afternoon

Please can you assist with an urgent letter from Tigers stating that flight TR281 was delayed for 2 hours from Bali to Singapore on the 2nd January 2019. As a result we missed our flight from Singapore to Jeddah. We had to book and pay for another flight from Singapore via Air Mauritius, which resulted in a spend of R16800 South African rants. This is no fault of ours. Our insurance company has requested a letter from Tigers stating that TR281 was delayed for insurance purposes.

Please can you urgently email this letter to me at Jackie.[protected]@fnb.co.za or Jacqueline.[protected]@gmail.com

Please note that this is the 3rd request and the service is poor. We have not had a single acknowledgement of our previous requests.

We look forward to your urgent response

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4:25 pm EDT

Tiger Airways Holdings flight status

I have flown with Tiger Airway many times before and this is a first of it being delayed. My complaint is that we have the right to be notified way earlier and should be accommodated for it. It's upsetting and disappointing to see that you have boarded passengers to a flight heading the same destination earlier than the earlier flight scheduled, it should have been earliest flight than slowly go down not all over the place. You should make a schedule or system to provide back ups for the flight. I'm usually a patient person and would not complain however giving us uncertainty, wasting our time to wait for the flight and not notifying us of changes much earlier...it is truly disappointing.

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4:49 am EDT

Tiger Airways Holdings ignoring my complaint regarding charging for baggage and treating me like an idiot

I arrived at Mel airport at 1am the morning and asked a Tiger customer support person if my 8kgs of baggage would be allowed as I know there is a 7kg limit. She said it would be fine and I would not have to pay excess baggage. When I arrived to board 6 hours later I was told I had to pay the excess baggage fee. I was completely ignored when I said I had been told I wouldn't need to purchase excess baggage otherwise I would have done it online as it is cheaper. I was treated like I couldn't read the baggage policy. I then lodge a complaint via the website and the same thing happened. I received one reply where I was made to look as though I couldn't read. There was absolutely not understanding and a complete luck of customer service skills. I have since replied many times and have not got a reply. I have been seeing legal advice and will take this matter further as Tiger does not seem to care what the customer has to say as we are treated ‘dumb'. Never will I fly Tiger again and I will make my feelings very known on every avaliable platform.

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Is Tiger Airways Holdings legit?

Our verdict: Complaints Board's thorough examination reveals Tiger Airways Holdings as a legitimate entity with notable strengths. Despite a 26% resolution rate on customer complaints, which invites a closer look, Tiger Airways Holdings stands out for its commitment to quality and security. Clients considering Tiger Airways Holdings should delve into its customer service record to gauge compatibility with their expectations.

Tiger Airways Holdings earns 91% level of Trustworthiness

Perfect Trust Endorsement: Tiger Airways Holdings achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Tiger Airways Holdings. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tigerair.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Tiger Airways Holdings's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 26% of 0 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the tigerair.com.au. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Tigerair.com.au has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The tigerair.com.au may offer a niche product or service that is only of interest to a smaller audience.
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4:41 pm EDT

Tiger Airways Holdings changing flight date

My flight to Coffs Harbour was paid & booked many months in advance. Booking number: U6FMUS. Leaving Melbourne 5/5 arriving in Coffs Harbour 12.45.
This flight apparently no longer exists I've been told I can leave the day before on the 4/5 ? This is going to cost me an extra $250 in accomadation not to mention food etc, I am representing Victoria in Sport aerobics going to Coffs for a Competition, arriving one day earlier puts out all our plans as a team dedicated to do well in the Comp & representing our state. On attempting to keep the original date to fly out of MELBOURNE I was told by customer service I can pay extra & choose another date either a week earlier or a week later? Please investigate my complaint as I am now in limbo as to how I can get to Coffs on my scheduled days. This is beyond an inconvenience it's wrong on so many levels.., my options according to Tiger customer service - pay more & leave on a day you don't need to leave? Keep the credit Tiger has with your money & use it on another day? Get a Refund partially what you have already paid Tiger? Is this a reliable honest airline or a scam to make money from its customers- i look forward to your response in this matter.
Kind regards
Annalise Magee.

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2:27 am EST

Tiger Airways Holdings protocol

Good afternoon,
29|11|17

I Am currently on board Tiger airlines - flight number TT623 - Gold Coast to Sydney. Confirmation code is H9LTYG.
It is wedneaday the 29th of November 2017.

I would imagine you would get customer complains about additional excess baggage charges.

However mine is not soulely based in regards to the financial side of things - but more so the correct procedures, protocols & consistency taken into place with this company.

On Friday the 24th I flew into the Gold Coast from Sydney at 8:10am flight number TT604. Again the same
Confirmation code.

On Friday morning, customers were having they're bags weighed by 2 tiger airline employees. This is protocol & regular work duty routines. I completely comprehend this. When it came To my turn my suit case came to 9.6kgs. My own stupidity - however i Did weighnit at 8kgs at home. So it could be that my scales are simply just not so accurate.

The young lady said it's over & I suggested if I could take some
Items out. Her response was "if you can drop it to 7kgs that's fine" (along those lines anyway).
So i did and had a seperate UK shopping bag along with my suitcase and hand bag.

Now, on the way back this afternoon. I explained this to the girl who tried to weight my bags. She listened, did not interupt me yet still she stated the obvious of my combined weight of my bagagge had exceeded the limit.

I said to her - how could I be charged on the way back but not charged ok the way here? I do understand it's policy. However I would have checked my little Suitcase in online if I knew I'd be charged on the way back. It does not make sense.

I know the young girl was simply
Doing her job & must get my response a lot each & everyday. But unlike many - I don't normally
Complain because I can understand both parties & see where each person is Coming from. & too I am part of the hospitality industry working for a large hotel chain as an assistant director. So trust me I do comprehend when i believe it's fair.

My Justice on this topic will be fought for, as I believe my case & situation is a highly understandable one & must be just.

I would sincerely Respect a response from you're company, prior to proceeding with any higher alternatives.

You can contact me on my Australian number [protected] in the next 6 days. OR alternatively my UK number
+[protected] after the next 6 days.

My contact email address is [protected]@gmail.com.

I look forward to Hearing from
You.

Elizabeth K. Beugelsdyk

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5:34 pm EDT
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Tiger Airways Holdings flights booked for14th sep 2017

sorry i have to complain but on on thursday 14/9/2017 we were booked on flight TT356 for Brisbane from sydney, we rhad left home at 4am to arrive at the airport to receive a text message before arriving at airport that our flight had been cancelled we tried calling the phone number and was on the phone while waiting in the que, i had an operator on the phone state our flight had been cancelled but there was room for us on flightTT382 @1735 but was delayed till 6.40 so we have been waiting at the airport since 7am till 5.30pm then we received another text message that our flight had once again been cancelled.we proceeded to tiger checkin to be spoken and treated terrible by the teller.i under stand due to weather conditons that can happen, not only we didnt arrive in brisbane we had to eat at the airport which was extremily expensive, we went back to airpoet parking to pick up our car and lost $95 for our 5 day parking fee.we were giving a refund for our flights which rudely got told it can take up to 7, 14 days for it to go back into our account, i feel compersation for our stress and dissapointment and monies lost for yesterday should be compersated.i thankyou for reading this and reply back to at your conveince
regards richard and shelley clout
sydney to brisbane flight TT356 8.15AM
then
sydney to brisbane TT382 1735 delayed to 6.40 pm
booking reference S1G9MR
14/9/2017

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3:17 am EDT
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Tiger Airways Holdings cancelled flight

My wife and I were scheduled to fly from Sydney to Brisbane at 6.05pm yesterday (10th August 2017). We had already started to queue at the boarding gate when the announcement was made that the flight was cancelled. Instead of being able to return to Brisbane and travel onwards to our final destination and be with friends by 8pm, we had to wait for the Virgin flight at 7.30pm and didn't get to our friend's house until midnight which totally ruined the precious time we have with them.
We are very dissatisfied and will seriously think about booking with Tigerair in the future.

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9:27 pm EDT
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Tiger Airways Holdings cancelled flight

I recently flew to Cairns with tigerair, we had booked our tickets 5 months in advance. I received and email whilst we were in Cairns informing me that the had cancelled our return flight and could offer no alternative flight within 48hours and that they could refund our money within 30 days. The reason for the cancellation was due to "operational requirements". I was glad I had checked my emails as this is not something I would normally do when on holiday, I was extremely disappointed that we were informed by email only and not telephoned to inform us of the cancellation as was so near to our return. I immediately contacted tigerair and was told again they couldn't get us a return flight and the money would be refunded within 30 days, they could not offer any help, so I was left trying to find the money to book a flight home, which was going to cost at least 3000$ if we were to leave on the same day as we had booked. We did not have 3000$ to do this, we eventually found return flights 2 days later, and after alot of stress managed to find some accommodation as our hotel had no availability for the extra days, we then had to pay more out for car hire and insurance and fortunately the dog kennels that my dog was booked in could accommodate her for a few more days, my husband had to take 2 more days off of work which again fortunately they were understanding... Especially when asked who we were meant to be flying with! Apparently this is well known of tigerair cancelling flights and letting people down! So now the holiday with the budget we had saved for went totally out the window and are now over $1000 out of pocket because of tigerair! We did receive a partial refund of our original flight but this did not cover our flight home we had to book! I am deeply disappointed that tigerair could offer no alternative flight or any kind of assistance. In Europe this would have not been the case! I want some kind of compensation for our out of pocket expenses caused by tigerair and the stress your company caused us! Hence to say I will never fly with tigerair again and definitely not recommended! No compassion no customer service, un exceptable. Oh and they following day I then receive another email telling me to check in on my tigerair flight! (by this point I was wasting my holiday on emails trying to sort out the mess tigerair left us in!) I then had to call tigerair again and be on hold for ages to check it hadn't been a big mistake and the flight was still going ahead! No again tigerair had messed up and sent the email in error. Unbelievable!
My flight was Tt585 booking number P6zh3p.
Please look into this further and as I want some compensation for this, and respond within 5 business days.
From an extremely disappointed and cross first and last time tigerair customer!
Elizabeth wells.

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9:54 am EDT

Tiger Airways Holdings disservice dissemination message to wheelchair passenger to be made in advance and not on flight

This letter was emailed to Lester Thng, Using the contact mentioned in the Tiger Airways onboard magazine on 20 April 2017. TTo date 30 July, no response from the airline.

It is either the staff did nothing when receiving the message or service in not that important to TigerAirways to at least acknowledge with a response.

Dear Mr Leslie Thng,

I believe a CONSTRUCTIVE customer feedback on their experience with Tigerair will help Tigerair IMPROVE customer experience and increase loyalty. I hope this is one of them.  

I understand that unlike the normal airlines, budget airlines have to charge extra for certain services, but PLEASE INFORM CUSTOMERS IN ADVANCED, especially for new disservice/ termination of previous free service.

I understand that this "new disservice" only applies to Tigerair. I was told that this change only took place after the merger with Scoot. 

"Disservice/termination of service " = *ground staff at place of landing destination does not provide free return of passenger's own wheel Chair at the entrance of Plane, after landing. s$70 shall be charged. 

1st disservice message for service improvement. This can be highlighted, WHEN CUSTOMERS PURCHASE the FLIGHT TICKET 
2nd disservice message. Tigerair can include the fee payment here, highlighting that the airline will no longer provide this hospitality service for free anymore
3rd disservice" message can be included at the CHECK IN COUNTER.

I would like to highlight to you the recent UNPLEASANT EXPERIENCE with Tiger airlines crews of flight TR2428 at 9am flight on 20 April 2017. 

I was traveling with my husband and parents in law from Singapore to Penang.  We brought along our personal wheel chair as my father in law who has difficulty walking long and fast pace needs it.He has weak heart condition too. Hence, personal wheel chair was used. 

When we checked in at the counter, my husband told the counter staff about the wheel chair, mentioning that we will use it all the way to the entrance of the airplane and can we check in there. We were told "sure, no problem".  

When we go to the boarding gate, my husband remembered that we should not have booked Tigerair, as we need to walk down multiple stairways to go to the actual gate, to take the bus that would shuttle us to the plane. That is fine. 

When we board the plane and passed the wheel chair to the ground staff, we thanked him. Nothing of the "disservice" was mentioned. 

In the middle of the flight, as usual, just to be certain, my husband informed one of the stewardess, that we will wait for the return of our wheel chair, to push my father in law from the exit gate of the plane. 

The stewardess got her colleague, Roslynda Tan to attend to my husband's question. 

Roslynda Tan, one of the stewardess on board, explained that after merging with Scoot, Tigerair no longer offer the service to bring back customer's own wheel chair for passenger. Passenger is now requested to pay for a local airport wheel chair service instead. 

When my husband informed Roslynda that we were never informed by any of the staff, he was told that it is already incorporated into the SOP, which is in the email. I am not sure if she was referring to the internal or external email? But, it was appallingly amusing when service staff insist that they are not able to do anything to help customers, due to their SOP. 

Roslynda said that there was nothing much she could do. She told us her supervisor will get the captain to communicate with Penang airport ground staff.  And it ALL DEPENDS on whether the ground staff is KIND ENOUGH to bring it up at no fee. We were told that, after the merger with scoot, passenger needs to pay s$70 to take the local airport wheelchair instead of using our own, which we have just checked in at the entrance of the plane. 

My husband asked to speak to the supervisor. Wendy Lee, the refered supervisor came and REGURGITATED what Roslynda said. I was calm and tried to explain to Wendy that my father in law took our own wheel chair till we reached the plane and no crew or staff told us anything about the new "disservice" for wheel chair passenger.

Wendy was flustered with the situation, she was so amused she asked me "huh... you wheeled your father in law all the way into the plane?!" So, my husband had to explain simple logic, that the wheel chair was passed to the crew at the plane entrance, and none of the staff from check in to the entrance told us anything about the new rules. 

We were told that it is in the terms and condition. However, she will check with the ground staff and see if they are willing to bring the wheel chair up. 

At the end of the flight, my husband told Wendy that Tigerair should inform customers in advance.  Wendy apologized and said that there was nothing she could do then. However, she said she will provide feedback to the management. 

Ok, so what does the customer do at this point of time, while SHE PROVIDES FEEDBACK to the MANAGEMENT? 

Maybe, if supervisors are given certain authority to help improve customer experience, it would have helped tigerair with service recovery like such. 

I understand that unlike the normal airlines, budget airlines have to charge extra for certain services, even hospitality service to the disabled. But, regardless, PLEASE INFORM CUSTOMERS IN ADVANCED, especially for new disservice/ termination of previous free service.

I understand that this "new disservice" only applies to Tigerair. I was told that this change only took place after the merger with scoot.

So, here I am taking some time to pen down the situation in the most constructive way I could, hoping that no other "disabled" passengers would fall into the same situation, when they fly Tigerair.

Hope this will help future service experience for wheel chair passengers in budget airline. 

Regards,  
Judy

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11:54 pm EDT

Tiger Airways Holdings service desk representative

This is a formal complaint about Lily from togerair station 2, row 11 at 11:00 am on Sunday July 16 2017.

-arrived at front desk to check in
-1 of 3 persons did not have Visa to Vietnam
-Singapore Visa was given in confusion
-"Lily" just said no multiple times, even after asking for clarification.
-further information was requesting on how to proceed but lily said refused passenger to board plane.
-I asked for any website, phone number, any information to be directed to but she refused and continued to give bad attitude with harsh looks.
- she had put bags through already without proper tags and rolled her eyes as if we were wasting her time.
-she was very unpleasant, unhelpful, and rude with passive remarks.
-she requested we cancel our flight, adding additional confusion.

-I was able to get bags after an hour from another station. A visa to Vietnam was booked in 15 minutes online. Not at any point were we difficult or angry. We all feel she had wasted our time and was a bad representation of Tiger air.

Thank you for your time today. I hope she doesn't behave this way with someone frustrated as it could cause additional pain, frustration, trauma, or loss off flight.

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11:02 pm EDT

Tiger Airways Holdings refund of ticket fees

I have booked flight with tiger air with my husband from Sydney to Brisbane for 7th July 2017 flight number 382. My flight were cancel and return back to Sydney due to some weather condition. On the board we were promised from your staff that we will get fully refunded, taxi fare and next day flight but when we reach sydney airport ground staff they don't know anything. Fully disappointed I am still waiting for my refund money as well as i missed my other flight with jetstar all because of you . So, I want my flight ticket money refunded in both direction. Even it's not from your company but I missed other flight because of your cancelation .i want my problems resolve asap!

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10:28 pm EDT
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Tiger Airways Holdings unethical and misleading behaviour by ground staff, missed our flight

Dear Sir/Madam

Re – Request Refund booking reference HF6YJR- Flight TT218 for three to Sydney, Saturday July 1, 2017

I like to lodge a complaint and request refund for the above flight purchased by me on June 30th 2017. I like to advise that your ground staff misused and mislead us by trying to waste time not checking us in, as they already had given our seats (row (15A, 15B & 15C) to other passengers. These people were arrived from an international flight earlier that morning and their last leg of their trip to Sydney was cancelled that morning.

I arrived with my daughters at 8:05am to the Tigerair check in point and had two suitcases to check in. The flight TT218 (our flight) was for 9:05am. When we logged our booking reference number we could not see our flight on the screen. So naturally with panic I went to the Tigerair customer enquiry/help desk. There were still people at the check in point getting help to load their suitcases and some in front of us getting help from the help desk to get suitcase tags, and other flight bookings.

The service desk staff not only didn’t take the urgency to help us but also took their time to ignore us. When the lady at the counter finally got around to answer our enquiry, she quietly said to her colleague and I heard that our seats seems to be allocated to another family pointing towards them processing the check in their luggage at the same time. She instructed us to wait and went to talk to another ground staff (male) who was assisting this family with their luggage check in.

So we waited for another15 minutes with stress and great deal of anxiety not wanting to miss our flights, while being ignored again by the Tigerair ground staff. At around 8:30am, another ground staff came and advised we have been late and missed our flight. She also added that there are no seats for the rest of the day to Sydney, and have to come back next day (Sunday July 2nd) and pay additional $85.00 per head to get on a flight to Sydney!

When I asked why? The lady responded, “well you were late and must pay late fee and next flight available is tomorrow, if you don’t want to accept it, you can call our customer service they will help you to get refund”. I was naturally very stressed and extremely upset with the lack of support, bad behavior and not to mention the amount of time wasted (over 25 minutes), so that they get away with re-allocating our seats to other people.

The male ground staff (who was helping passengers loading their baggage & check ins) came over due to our level of stress. He mentioned that, there was an international flight cancelled that morning with passengers unable to make it to Sydney. So they had to help them re-allocating or allocating seats from all flights going to Sydney that day (July 1st).

I did not have access to do web check in prior to coming to the airport and could not print the boarding pass either; hence I left it to do check in at the airport. This was my first time flying with Tigerair and I doubt if I ever fly again with your airline.

I have made a phone call to your customer service “1300 number” and they advised that the ground staff at the counter has put a note for us that, we were late and they offered the next day flight, but we did not accepted it, so customer service said “Tigerair cannot refund our money”! This was a scam and misleading of us by your ground staff and put a lie on your system too (perhaps to laugh at our expense!).

If I would have accepted your ground staff offer, it meant loosing $400.00 per night of our hotel booking, plus car rental of $100.00 and the extra charge of $255.00 for Tigerair! BUT the most important part was letting your ground staff getaway with their actions and deceiving us!

I am happy to take this matter to the Australian Aviation Authority and Consumer affairs if I have to, but like to request Tigerair to consider this situation and refund our money.

I am happy to discuss it further if it’s needed, and would like to request this matter to be investigated at your earliest convenient.

Kind regards,

Fay Arman

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4:40 pm EDT

Tiger Airways Holdings tigerair

Hi I am making a Complaint that i have booked a ticket for a child, infant and a adult from melbourne to Brisbane 03.07.17 and we were 2 minutes late and we couldn't be accepted to check in and carry on it is not fair that we lost that money we earned, tigerair staff offered the flight on Thursday 07.07.17 and a fee of $85 for a child and a adult and i made a one way booking for a adult and a infant on Thursday 07.07.17 which that money we lose or have to pay more to rebook it is not fair, my choice was to book a flight with tigerair cause it is cheap im not happy unable to get any money back or some help.

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9:53 pm EDT
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Tiger Airways Holdings horrible service

I made more than20 calls and spoke to so many, end up no follow up, the staffs horrible promise to f/up & email but didn't, angel, jade, genie all lip talk Did not follow up! It was a error of their part over a letter d but they put d. I ask them ticket name typo error, they said will email but never. Instead each call I Made they ask 10/20 questions. Is horrible treat me like animal

This is horrible!

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9:38 pm EDT

Tiger Airways Holdings airways transport

The worst airline I have ever “take”! I was booking a Tigerair Flight TR2477 Booking reference: MYBS2N from Langkawi to Singapore, 18:00 to 19:40. And I was arrived on Langkawi international airport about 17:12 by a Grab Car KV7633C Booking Reference: IOS-[protected]-2-001 I take on 16:54, It take 18 mins to reach the airport. But There is No staff on the Tigerair Check in Counter, so in the help of Air Asia staff (Next counter), I call the tigerair hotline in LGK airport [protected] to seeking for help. But the tigerair staff just let me wait at the counter and say they will sent somebody to me. So I wait until 17:30, and there is still no tigerair staff showing up. I call the number again. This time the tigerair staff keep telling me, “sir, we close our counter 45 mins before the air plane take off, It is your fault to be late! We can’t do anything!” Which is I’m arrived on 17:12, 48mins before the air plane take off. I sincerely ask them to help me to board the airplane, cause I need to get back to work on Monday in Singapore (the next day). And I notice Langkawi international airport is very small, if a any of the tigerair staff show up to bring me to the airplane, I’m sure I can still catch the plane, cause I dun have any check in luggage, just a small backpack I carry for myself. But the Tigerair staff refuse to show up and just give me a Singapore Customer Care number: + 65-[protected], which is I m using a Malaysia number in Langkawi, can’t make international call. So I ask the name and staff ID of the tigerair staff, but she just hand up the phone. No arrangement of a hotel room to stay, No arrangement of another airplane to back to Singapore, and the worst thing is no any tigerair staff to meet me face to face. So I was abundant in Langkawi international airport. By using tigerair service for almost 10 years. I can forgive those delay up to 2 hours, all the passenger waiting in the airplane, and the captain announce we are waiting for 5 tigerair crew. But I can’t forgive this time. So when I back to Singapore by getting a slikair on the same day, I can’t find any office or counter of tigerair can make a report for me, they all told me to call the tigerair 24 hrs hotline: +65-[protected], I called 2 times and the hotline customer care staff refuse to make a report for me. They say sorry and can’t do anything, So now there is no channel for me to make a complaint and get refund and get an official apology from tigerair. And I have bought a Tigerinsure Travel Insurance: Certificate No. / No. Sijil TGRMYAA0031458. I do not know how will tigerair respond to me, I wish good luck to those who will take tigerair in the future. And my email is [protected]@hotmail.com, I wish tigerair can get back to me.

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2:56 am EDT
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Tiger Airways Holdings free sim cards lycamobile scamming

Hi there I wish to bring to the attention of tigerair that I was a passenger on the sydney flight from brisbane return and member of the crew offered the passengers free sim cards called lycamobile, I took one and have had nothing but trouble in setting it up, once set up you cannot charge it, I have made several attempts with my credit card given, even to the point of going on line given the same, I give warning to all that have been given these sim cards as this company lycamobile has taken my personal details three times and phone has not worked, upon contacting this company told no money has been taken from my account and they cannot explain this fact to me after taking my account details three times, only advice I have is this telecommunications company is up to no good and can fraud peoples money from there bank without supplying the service, and is being done through tigerair scamming passengers on flights, I give notice that this matter has been reported to police who advise to lodge complaints with the telecommunication Ombudsman office as well as the ACCC to investigate this matter, they have my details and no service of phone, I inform you of this serious matter before you become an accessory to a fraud being committed. I can be contacted on [protected] for you to follow up this serious matter, yours sincerely Garry Marshall.

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12:21 am EDT
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Tiger Airways Holdings flight ticket and booking

I recently travelled with Tigerair from Perth to Melbourne. I missed my 12.45 am Flight TT426 on the 3rd of April, and rebooked on line. When I was making the booking on line the operator told me that I would have to pay the full amount as there was no refund. I was later told when I arrived at the Airport by the ticket operator that they could have re issued my ticket for another flight without charge.
So I paid an extra $200 plus and consequently another $200 plus for accommodation when I arrived in Melbourne as it was very late in the evening. This was an expensive trip.
I have spoken to other people about this and they agree that I should at least get a free Flight for The one missed. I will take it to Consumer Affairs, if this is not solved.
Sincerely
Dianne Vilkelis-Curas

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10:34 pm EDT

Tiger Airways Holdings food promotion on board

I fly Tiger air occasionally when traveling through SEA. I recently noticed your food promotion tag for your onboard meals. While I see the humor in suggestion. Telling your passengers to "Get Stuffed" is almost insulting. I suggest "Savor in our delicious meals" or simply "Enjoy our tasty selections". Well, you get the gist. Good luck. Michael Jamal
Passenger

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1:57 am EDT

Tiger Airways Holdings bad service about refunding

I have requested to refund my booking (U91SMG) since 9th March 2017 due to Tiger Air was no more provided my previous trip schedule . The customer service guy agreed to do so, they told me the process time need 4 to 6 weeks.
Every time when I called the customer service hot line ( The English service guys actually located on Philippines and the Chinese service guys located on Hong Kong), they told me it is proceed but they could not confirm how long will be due to they could not direct contact the process guy in Singapore.
Until today, I am not get any news about the refunding even I sent 2 times e-mail but no replied from Tigerair.

This is email case No. Regarding my case [protected] and [protected]. I need to update ASAP.

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Tigerair
, AU
May 30, 2017 12:39 am EDT
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Case No [protected] and [protected]

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7:46 pm EDT

Tiger Airways Holdings lost the baggage in tiger airways tr2653 flight from bangalore to singapore

I traveled on 28th from Bangalore to Singapore in tiger airways and I reached changi airport but one of my baggage is missing and I lodged a complaint in lost n found in airport and it's been two days still I didn't get any response from anyone and I'm keep following up but there is no response and I tried to contact tiger airways customer service but the call is just on hold for more then 30mins and no one is answering it . I came for vacation to Singapore for 4days and all my dresses are in that baggage and seriously pathetic service by tiger airways and they spoiled my complete vacation

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