Tiger Airways — tiger reject to avoid double internet payment
Re: Book 2 tickets on same name and same flight, and I can’t avoid 1 of them
On Wednesday, 31 March 2010 on 12.00AM (Adelaide Time) I’ve tried to book a ticket for my self From Adelaide to Sydney for 6 April 2010, 16.40 o’clock, Flight Number TT8906, price AUD274. Since I don’t have Credit Card, I am asking my friend’s help in Adelaide to do the payment by using her Debit Card. However for unknown reason the screen was stopped, there is no further display, and I had been waiting for 3 hours there is no email confirmation coming on my email account.
With assumption that the transaction was not succeed (as I have been waiting for 3 hours), on the same date, Wednesday 31 March 2010 around 15.00PM, I asked another friend of mine in Jakarta, Indonesia to do online booking on same Tiger Airways flight I explained above (Adelaide to Sydney, for 6 April 2010, 16.40 o’clock, price AUD274) by using his Credit Card. Apparently the online booking that my friend in Indonesia made is succeed right away; Adelaide to Sydney, 6 April 2010 time 16.40, Flight Number: TT8906, with booking reference code: D16GCF. I didn’t get the email confirmation by the time but as for me as long I got the booking reference it will be fine.
On the next day, Thursday, 1 April 2010, I received two different emails confirmation from Tiger Airways. Apparently the first booking on paragraph 1 is succeed (Adelaide to Sydney, 6 April 2010 time 16.40, Flight Number: TT8906, with booking reference code: D15YAH), but the confirmation won’t coming immediately on the same date when I did the purchasing process (31 March 2010).in other way to say; because the error display on my 1st booking, I bought 2 tickets for my self for same flight.
On 2 April 2010 I sent fax to Tiger Airways on Fax: +[protected] to propose to cancel one of my booking code D15YAH, but nothing works. I suspect they didn’t fill the paper in the machine. I called the costumer service on +[protected] but they again refuse to listen my problem. I have sent same mail to these 3 email addresses: [protected]@tigerarways.com, [protected]@tigerarways.com, and [protected]@tigerairways.com. I never got any reply. Today while I check in my flight from Adelaide to Sydney (Flight Number TT8906) I asked the same question to the Tiger checking in staff, as I guess, they admit they don’t know how to solve my problem, and there is nothing they can do regarding my double booking number. Practically they blamed me for made 2 payments, instead of to understand the Internet connection issue.
The last effort is sent the same letter to Tiger Airways in Singapore, again nothing works. I am quite surprise this Tiger Airline company does not even respond any mail/ email/ fax that I sent them and inform me whether my case is refundable or not. And more surprise me this kind airline still have licence to run the business.
Tiarma Fitriani Panjaitan
Australia Mobile: +[protected] - Indonesia Mobile: +[protected]
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