Tiffany & Co.
reviews and complaints

I purchased a bracelet back in 2011 and stopped wearing the bracelet back in 2014 because it was changing color and rusting. I took it back to the store several times because the bracelet kept changing color each time the store rep would clean the bracelet refusing to simply replace is. Eventually I gave up because i miss placed the receipt. I recently found the receipt and would like for Tiffany's to replace the cheap bracelet

I purchased a platinum Schlumberger 16 stone from Tiffany & Co. two years ago for our wedding anniversary. My wife loves the ring and wears it frequently, but the ring never incurs heavy use. A couple months ago I noticed one of the diamonds was loose, so I sent it to Tiffany & Co. to be repaired and they came back with a cost estimate of $1935.00, stating that the ring needed to be remounted. Needless to say, I was shocked that a ring less than two years old and not subject to heavy wear needed these kinds of repairs and equally shocked at the cost to remount the ring. When I inquired with Tiffany & Co., I was basically brushed aside. So, I can safely say that I would not recommend this ring to anyone which is quite unfortunate because it's beautiful and has sentimental value to us, but apparently they are not well made and incredibly expensive to maintain.

BEWARE...DO NOT BUY FROM THEM!
I have never felt like I was ripped off until now and I have order from other websites that offer knockoff products and was amazed at the great quality of the products. But this was the cheapest looking you could imagine. On top of that my total on line was $109.00 including shipping... looking at the receipt I have been charged $184.00! I just picked up my parcel this morning and haven't had a chance to notify Visa to put in a dispute...the only thing that was good was the amount of time inbetween placing the order and receiving it...but I can see how they would expidite an order when they change the amount they charge you...I'm looking at $75 additional that was not mention when placing the order...wouldn't this be considered an illegal practice...

wow do i feel ripped off, i brought a necklace&bracelete set for £87.99 for my 40th Brithday in may, & was chuffed that i then treated myself to a choker type on august £42.59, i new they was not real tiffany but just love the style & only wear silver...on the site claimed 100% genuine silver...Well i took my necklace & bracelet set to be proffessionaly cleaned for them to go brassy & so embarressed when they told me they was definately not silver& rung me & to pick them up ...I got in touch with the site & they then told me they are only 70% silver!I told them i would get legal advise, & they then offered my minimal refund on several occasions & kept all my e.mails& saying i could keep them all.
No way i kept asking for a whole refund & would report there site if they don't ammend there site by being honest & saying 70% silver& sent my good back on the 24th Nov, 2009 & by signed only to the address they gave.& the royal mail have a attempted to deliver them on the 4th Dec 2009.no luck & got in touch with them!
I have spent alot of money & am so angry now, as they were gift for my birthday, & altho i insured them not sure iff i will get my money back & yes you guessed it the site has gone& e.mail i just sent failed & i thknk its changed it's name so "please be carefull"!
Sadly i am not alone on here, it so unfair, we new they were copies but just wanted silver necklaces...& i am now going to save hard yet again to replace the 3 items i have lost my presents from my family & go straight to london tiffany!

Gill.

Do not order anything from this website as it is bogus. I ordered my wife an "its a boy charm braclett" cost $130 from this site and two weeks later it still had not turned up. This was my second suspition of fraud, my first was the lack of a tracking number on the confirmation e mail id recieved. I then e mailed the company to ask when my product would arrive and had no response. A few days later I sent another e mail to the same address, my hotmail account said that the address was spelt incorrectly (although it wasn't) but I sent the message anyway. moments later I got a postmaster reply saying that the message had failed to deliver as this was not an address anymore.

I have been going from review site to review site to notify everyone of my experience at this place. I had just moved to Dallas from New York and decided to get my wife a gift. She was pregnant and it had been a rough pregnancy so I thought a charm or something would cheer her up. She has lots of Tiffany's I have gotten for her over the years direct from Fifth Avenue in New York so I decided to try Northpark's Tiffany's. What a joke. The staff was rude and unprofessional. They made snide comments the entire time at my refusal to purchase anything over $3000. When I picked the charm I liked for one of my wife's MANY Tiffany chains, I was told "Ooh...the SMALL one?!" by the staff member. I was disgusted. They wrapped the charm and I decided, "You know what? No." I refused to buy it and told the sales lady never mind. No way would I spend my money there. I left and called the manager and got their voicemail. Then I called the assistant manager and got their voicemail. What a joke. I went to the Galleria instead. DON'T bother with the Tiffany's at Northpark! The mall itself seemed great, no complaints there. But Tiffany's was awful. I guess I am used to REAL service.

After purchasing a bracelet from these people I then ended up not receiving it. I contacted them via email but all emails were bounced back so I contacted them through the secure credit card company they use and eventually someone did come back to me with a tracking number. I managed to track the parcel which had no label on it just york! I managed to retrieve the parcel far too late for me to give as a gift (i'd already bought something else) to find horrendous cheap fake bracelet. I want to return the item but alas now the website has disappeared too! Very dodgy!

I orded a Tiffany & co. necklace from exactreplica.com almost a month ago. On their site it states that I should recieve my package within 3-6 business days. I called 2 weeks ago and was told that I should recieve my package before Christmas. It is now 3 days before Christmas and I still do not have my necklace (which coast $42. oo, that's a lot of money for someone with none). I called again today and told them my situation and that I am now reading all these messages from people who have had the same problem or worse and I'm getting a little worried. They finally gave me a tracking number which is going through the united states postal service. I looked the tracking number up on the usps.com web site and saw that exactreplica.com just shiped my item out this A. M! today is 12/22/08. I asked again when should I be expecting my package and I was told within 24-48 hours. If I do not recieve my package within this time I am going to call channel 5 on your side and let them know. But still something should be done about these unreliable scammers. I can't even call them people, thier not good enough for me to call them people. I can't believe that they are getting away with this, stealing other peoples money, expecially in hurtfull times like these. I just wanted to give my friend a Merry Christmas and probably so did many other people. This is not right and it should be known.
extremly disappointed
Miranda T.