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1.6 105 Reviews

TideBuy Complaints Summary

15 Resolved
80 Unresolved
Our verdict: With TideBuy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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TideBuy reviews & complaints 105

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Verified customer This complaint was posted by a verified customer. Learn more

TideBuy Tidebuy Review: Disappointing Sizing, Poor Customer Service, and a Complete Rip-Off

I was really disappointed with my experience shopping on Tidebuy. I decided to give the site a try and ended up spending a lot of money on three day dresses, all in different colors. In the photos, the dresses looked long and knee-length, but when they arrived, they barely covered my bum! I also bought an office dress that was just over my bum, but I can wear it with leggings so it's not a total loss.

I also purchased two coats, a Parker coat with fleece inside and a blue coat with frilly netting at the bottom. Both were supposed to be long, but they were actually waist-length. The jumper/blouse I bought was long, but the arms were too short.

I ordered XL for the coats, but they were more like a size 8. The rest of my items were L, but they fit more like a 6/8. I tried emailing Tidebuy to see if I could get a response about the sizing issues, but I never heard back from them. When I first ordered, they replied to my messages within 24 hours, but now that I have received my items, they won't respond at all.

I would advise anyone thinking of buying from Tidebuy to avoid them at all costs. They are a complete rip-off and will happily reply to your messages until you receive your goods. After that, they disappear and won't help you with any issues. I can only give them one star, and that's only because the office dress was okay. I will also be spreading the word to my friends and family not to buy from them.

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D
12:11 pm EDT

TideBuy product and service

So I made a purchase around may 3rd of 2023 We emailed back and forth confirming shipping and delivery matters, after a month of waiting for my product, They emailed me back saying supposedly it was delivered, I told them that I had not received anything at my front door neither did at my mail box, They offered a refund, and that I would receive in 3-5 business days, it's been about a month now and did not receive, so i emailed back about two weeks ago and i get no response at all, I've tried calling some numbers I found, and says they are invalid I'm starting to think this website/company is a total scam! because they always replied at the beginning very quickly and now that im trying to reach out for the refund location I cannot get a reply back.

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J
5:10 am EDT

TideBuy Didn't receive order

I purchased a leather jacket on 02/21 and have 'nt received it

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L
4:08 pm EDT

TideBuy produit (casse tete non recu )

Nous avons passé une commande le 28 décembre
Il nous est impossible d'avoir un suivi sur ce colis
Le |no. de commande est bien 11721

Nous n'avons aucun renseignements ou # telephone pour les rejoindre

vous faites quoi avec ce problème

Desired outcome: nous faire le suivi ou nous remboursé

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R
2:37 pm EST

TideBuy I order a doll and never got it

I order a doll on Oct 10 haven't heard anything from it or I haven't got it it was $60
00 and they got there money
I want my money back or the doll. I have no number to reach anyone about my order and this is a gift for my grand daughter and she really wanted one of these baby's that was all she wanted
If you can help me get my money back so I can get her another doll would really help me alot

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4:45 pm EDT

TideBuy Goomop.com

I emailed [protected]@tomailme.com customer service to request a refund and have not heard back in over a week. Also the phone number listed is out of service .

Neither phone numbers work. This is a scam!
https://tbdress.pissedconsumer.com/customer-service.html

Original Email:
I am requesting a return in full for the Men's Lapel Geometric Single-Breasted Men's Shirt as it is not true to size. As per your return policy, please find attached pictures of the product Order Number, SKU, and label from the original packaging.

Product purchased:
https://www.goomop.com/collections/men-s-tops/products/lapel-geometric-single-breasted-mens-shirt-944723

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4:04 pm EDT

TideBuy Doll

I was charged for a doll that I never got and you all stole my money I am failing a law suit against you first thing in the morning. I want my money put back on my card my name is Peggy Brooks and I live at 1053 Winburn Dr apt 129 Lexington KY 40511 my cell is [protected] call me before in the morning or claim will be failed I want my money you all stole from me I live off a SSI check. Call me

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10:31 am EDT

TideBuy Cocusale - overall shorts, never arrived.

Ordered two pair of American flag overall shorts on June 11, 2020 and the items have never arrived. I have sent numerous emails to their "support" email and they keep assuring me the items shipped and to be patient.
Total fraudulent company, Cocusoft is a sub of TideBuy.

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V
6:38 pm EDT

TideBuy Wig

I purchased a wig and when it arrived it was nothing like the website photo. I tried for several days to call and sent emails. There has been no response thus far. The wig can be returned for a refund within 7 days after to talk with their representative. They avoid this by not answering the phone or answering emails. This wig is one of the most inferior products I've ever seen. I ordered 2 wigs but have not yet received the second one. I am assuming I will have the same problem

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Update by Victoria Elieson
Jun 18, 2020 2:06 pm EDT

The wig I received is nothing like the website. I can't get anyone to call me back or answer my emails. I can't return the wig until I talk with someone. I want a refund and to cancel the rest of my order. Please have someone call me
Victoria Elieson
[protected]

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M
10:55 am EDT

TideBuy Order placed on may 7, 2020 billed may 8, 2020 unable to contact company.

My wife placed ordered on May 7, 2020. Tidebuy Limited billed and received payment from our checking account and have not received order and cannot contact anyone at Tidebuy. It was our mistake not to research company prior and us along with many complaints from others who made purchases regarding this company. please stop this from happening others taken in.

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2:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TideBuy No response to dolls I ordered

I ordered two dolls from mix oko and send a ton of emails with no response they said I could cancel within 24 hours but they havent responded to cancel worse company ever I dont have any tracking info theres no way on their website to do anything and my 24 hour window expired with no response all I want to know is if yhe dolls will ever come some kind of tracking number

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CarlaPPP12
, US
Jun 15, 2020 4:49 pm EDT

The same thing happened to me. Idk how to get my money back.

A
A
ashlen2880
, US
Jun 13, 2020 9:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Did you ever get your doll?

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T
3:07 pm EDT

TideBuy Reborn doll

I ordered a doll from https://www.mixoko.com/collections/reborn-dolls only to realize it's from TideBuy. Order number 901581. I even paid for expedited shipping so I could receive my doll in 3-8 days. I was supposed to receive an email with details about my order, but I never did. $75.80 US dollars Gone and nothing to show for it. Not even an email.

Our Company Name : Tidebuy International Limited Polish Branch
Address: Ul.Aleja Krakowska 165, lok.C13/C14 Lazy, 05-552 Jablonowo, Poland
call:+48 [protected]

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S
11:24 am EDT

TideBuy tidebuy / dress

We found these complaints after it happened to us, too. We ordered for several times in China and this is first missorder but it tought me not to order anymore. There is no place or authority to send complaints to in China if you are overseas.

We ordered a dress in January and we are in April now. After we paid buy card, they sent us a fake courier AWB. During this time, we sent them so many emails with only one reply from them containing other fake AWB no for a local courier.

contact details on their website are fake.

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ShakiraBrien
, US
Apr 07, 2018 8:56 pm EDT

Hi,
So sorry to hear you had some problems on your order. Could you please let me know your order number so that I could be able to help you? And you could also email us at sns@tbdress.com for any questions. Looking forward to your reply.

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A
6:07 am EST

TideBuy cocktail dress

I bought a dress for a wedding and when it arrived it was nothing like the picture, made in a very strange way. I didn't like it and it didn't fit properly, I would like to return it and apparently there is a customer service, but I can't find it... After 140.00 chf, I was charged 30.00 francs extra in taxes in Switzerland, which I was not even informed of those extra charges, which are only valid if you buy higher amounts... But because I have no information on how to return this dress, I will have to keep it to clean the windows and pay and learn a lesson... Buy in sites that I know. Lesson learned! Very expensive cleaning cloth! 😂😂
Don't buy from them!

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5:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TideBuy low quality product

Purchased a wedding gown for $111 on sale. Order number is 1818000. Received around the New Year. The material is very low quality, not as pictured on website. Also the top was completely transparent and indecent. It did not fit well either. I do not desire this wedding dress and wish to return it and receive a refund of full purchase price. It has not been worn. Also the cups are not flesh colored. There should be no problem rectifying this problem.

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4:36 am EDT

TideBuy nightmare

Infuriating website.
I have never been so angry at anyone whatsoever.
The clothes I got looked nothing like the pictures presented on their stupid website. They just steal pictures from original websites and pretend them to be theirs. Very convenient, but stupid.
I wonder how many people were cheated just like me. The quality is a crap. Cheap material. I want those people who were making this crap to try to wear this clothes and tell me their opinion. Absolutely horrible.

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David Mara
, US
Jul 23, 2018 7:47 am EDT

This company is the biggest [censored] you can imagine ! They products are crap, their "Customer Service" unefficient and complicated as hell and the returns almost impossible.
Stay away from this company !

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A
12:42 am EDT

TideBuy crappy wig.

Several years ago, when I was a young fashionista in high school, I was misled by this company, for I was lured into buying one of their wigs via the likely stolen pictures of celebrities that they posted on their website, claiming to make wigs akin to the alluring photos. After sucking $300 out of birthday credit card money, they spent over half a year sending the damn thing to me. Thankfully, my dad put up a stink over it with paypal, as i'm sure they had intentions of completely jipping me out of my product altogether & I was not going to let that fly! So we asked for my $ back, which they told us in broken english (Not their fault, I get it! I'm not knocking on chinese /foreign companies~english is a very hard language to learn!) over email that i'd be would be compensated a whole *gasp!* $20 off of my next purchase! Again, that was a complete slap in my greasy teenage face, as there wasn't a remote chance in hell that i'd ever be purchasing from them again! Fortunately, though, there is a somewhat happy ending to this fiasco. I guess I must have been among some of the rare tidebuy patrons that actually even physically received a legit package on their behalf. However, I am suspicious that a seedy company like this will only actually honor any orders that a customer places if they get in cahoots with their buyer's protection agency & threaten legal action, such as my kerfluffle with them through paypal.
As for the wig that I received in such an untimely fashion that I had totally forgotten about it, well, it sucked. I did manage to fix it up & actually make it look rather nice, but that's only because i'm craftily resourceful. For a lack of better words, I really did polish a turd. The hair was pretty much everything that one would expect from a shoddy beauty supplies store, & then some. It was the typical wig-scammer crap that pretty much everybody on this site has griped about, although maybe slightly less worse. It had tangled insufferably, had a funny smell, especially when straightened/curled, which led me to believe that some of the "human hair" was indeed synthetic hair that was masquerading as such. Surprisingly, they got the color right, as I had ordered. But then again, it was 1b, aka textbook black, so it shouldn't be that difficult to not screw up. Yet unsurprisingly, they found yet another way to massively underwhelm & infuriate me. Upon closer inspection, there were a few odd strands of grey & red hair threaded into it that. I can only assume that this is because, even though they labeled this product as being "remy" they did the complete opposite in its construction process & used a crap-ton of different hair from different people, thus also leaving the natural curl pattern out-of-whack. Another possible explanation for this oddball mass of fluff could be because of the absolute [censor] dye job they gave it. I knew instantly that it wasn't remy hair when I washed it & the water turned black! That was a dead giveaway, not that tidebuy gives a remote crap about it! They probably even used the cheapest possible box hair dye, as it certainly faded over time! I swear they used the beard & pubic hair from all the trolls/gnomes of the world, because wow! *not* good! I never, ever rocked my wig in public without a hat over it since it looked incredibly fake, clumpy, dumpy, frumpy, & just plain "wiggy!" I think I would've violated public decency laws!
Well, i've pent up my dissatisfaction with this company for awhile now, partially due to sheer laziness, but mostly because when I email them, they just don't seem to give a single you-know-what & keep shoving that magical "$20 off" coupon in my face & down my throat, no matter how much I [censor] to them. Even to this day, they still have the downright audacity to continue emailing me about their special "deals" & "offerings" or whatever, oftentimes in a language that's neither english nor chinese but may possibly be indian or na'vi or klingon, noting their levels of troll-age. I have emailed them many, many times over the course of the past few years, & obviously it fell on deaf ears/ignorant ears. They must really be desperate for money these days, as the asian drug cartels must really be on their [censor].
Moral of the story: don't buy from tidebuy. Ever. You'll regret it. Don't gamble with your money like I did. If you want to gamble, then go to las vegas. There you can lose it the old-fashioned way & at least keep some of your dignity in tact.

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M
7:40 am EST

TideBuy where's "poland warehouse"? in search of a return address

I should have reseached the company before I ordered, I admit. But since I didn't and had ordered a dress, which I finally sent back today after battling with "customer's service" (fat air quotes here) for a week, I feel I should publish a useful information which I didn't find on the web at all yet. Where to return the rubbish you got from tidebuy? It's bad enough you only get reimbursed for half of what you paid AND that you have to pay for the sending back yourself, despite they advertise with "Return within 7 Days Freely". I felt like wrestling on with them, just out of principle, but I also just wanted the thing gone. Here's the catch: they wouldn't tell me where "Poland Warehouse" (the warehouse European customers should return products to) is located. Only after I threatened to ask for legal advice, they provided me with the following contact details:

Contact name: Benjamin
City:Wólka Kosowska
Country:Poland
Address :C13 Łazy, al.Krakowska 165
Postal code:05-552

But I'm afraid you have to go through the ordeal of dealing with their "customer's service" (again, fat air quotes), because they insist on that before accepting any kind of returns. They suggested me to sell the crap they sent me myself (!) and reimpuse me with a 15$ voucher for my trouble. No way! I'm glad it's gone and I hope I will get back at least half of the money I spent. Stay away from this company, it's not worth it!

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spidi21
, US
Oct 10, 2017 12:56 am EDT

Hello! Did you manage to succesfully send the items back - to the Poland address?

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R
11:06 am EST

TideBuy do not buy!!! 100% letterbox company they deliver nothing or only garbage for the bin after month!!!

80% of all customers got nothing. 20% of all customers got only valueless garbage for the bin. It comes from poland (Company is from china, but delivery comes from chinese people in poland). All is the most bad "quality" you have ever seen. Look also "knock off nightmares" in facebook. All is for the bin only. Wrong sizes, poison in plastic, stinky and different to the pictures in net. Stolen pictures from other pages. I lost with my order: 4052144 - € 86, 63. But countless people losing hundreds... You will never get a reply from the customer service. To send the items back is impossible. When you belong to the 20% they get chemical poison rubbish for the bin. 80% get nothing...

80% aller besteller erhalten gar nichts. 20% erhalten völlig wertlosen müll in einer unbeschreibbar schlechten "qualität", falschen größen, und immer (Das netz ist voll von zig. -tausenden wütender kunden von tidebuy) nach (ätzender) chemie stinkend. Lesen sie zu tidebuy auch "knock of nightmares" in facebook. Lieferungen kommen (Wenn... 80% erhalten niemals irgendetwas) von einer chinesischen firma in polen. Deren kundenservice antwortet nie. Umtausch, oder rücksendung ist unmöglich. Ihr geld ist verloren. Tausende stellten strafanzeige bei der polizei, aber china... Einige (Wenige) erhielten chemikalien-verseuchte lumpen für erwachsene, die gerade einem kind gepasst hätten. Oder pakete (Damit sie unterschrift haben) mit hundefellen...In der freude endlich (Nach monaten... ) ein paket zu bekommen, zahlten diese zudem noch hohe zollgebühren. Für müll... Ich habe € 86, 63 verloren, niemals eine antwort auf 13 mails erhalten. Die briefkasten-firma ist bekannt, hat mehrere namen. Deren fotos für die ware sind im netz geklaut. Sogar 1 stern ist noch zu viel für die.

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4:09 am EDT

TideBuy don't give them your money!

Please, no matter what you do just don't order anything from this scam website called TideBuy! I made a big order here and purchased some clothing from them and never received anything. I've tried to contact them via email, but received no reply, their phone number is not working! I also sent them some messages using their online contact form and nothing. I'm so disappointed and angry at the same time. I want to get my money back but have no idea how to reach them. Don't give them your money!

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TideBuy Customer Reviews Overview

Tidebuy is an online shopping platform that offers a wide range of products, including clothing, accessories, shoes, and home goods. The website has received mixed reviews from customers, with many praising the quality of the products and the affordable prices. Customers have also appreciated the fast shipping and responsive customer service. However, some customers have reported issues with sizing and shipping delays. Overall, Tidebuy is a popular choice for those looking for affordable and trendy fashion items.

Frequently asked questions (FAQ) about TideBuy

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Is Tidebuy a legitimate online store?

Tidebuy is a legitimate online store that sells a variety of fashion items, including clothing, shoes, and accessories.

Is Tidebuy a scam?

No, Tidebuy is not a scam. The company is a legitimate online retailer that has been in business since 2010.

Can I trust Tidebuy?

Tidebuy has mixed reviews, but the company is generally considered to be reliable and trustworthy. Customers should research the company and read reviews before making a purchase.

How does Tidebuy work?

Tidebuy allows customers to shop for and purchase fashion items online. The company also offers a rewards program for loyal customers.

Does Tidebuy have good customer service?

Tidebuy provides customer support through a live chat feature and an online contact form. The company's customer service is generally considered to be average.

Are there any hidden fees when purchasing from Tidebuy?

Tidebuy is upfront about its pricing and does not have any hidden fees. However, customers should be aware of any additional costs associated with shipping and customs fees.

How can I be sure that my Tidebuy purchase is legitimate?

Tidebuy guarantees the authenticity of its products and offers a return policy for defective or incorrect items.

Are there any complaints about Tidebuy?

Tidebuy has received some complaints from customers about shipping times, customer service, and quality of products. However, the company has also received positive reviews from satisfied customers.

Is Tidebuy affiliated with any other companies?

Tidebuy is an independent online retailer and is not affiliated with any other companies.

How do I know if Tidebuy is the right online store for me?

You can determine if Tidebuy is the right online store for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other online fashion retailers.

Does Tidebuy offer competitive prices on fashion items?

Tidebuy offers competitive prices on fashion items by sourcing its inventory from multiple suppliers.

How does Tidebuy handle shipping?

Tidebuy offers various shipping options, including standard shipping and expedited shipping. Customers should review the company's shipping policies carefully before placing an order.

Does Tidebuy offer international shipping?

Yes, Tidebuy offers international shipping to many countries. Customers should review the company's international shipping policies carefully before placing an order.

Can I return a fashion item purchased from Tidebuy?

Tidebuy has a return policy that allows customers to return items within a certain timeframe for a refund or exchange.

Does Tidebuy offer a rewards program?

Yes, Tidebuy offers a rewards program for loyal customers. Customers can earn points for purchases and other activities, which can be redeemed for discounts on future purchases.

Can I track my Tidebuy order?

Yes, Tidebuy provides order tracking information for customers to track their shipments.

Does Tidebuy offer any discounts or promotions?

Tidebuy offers occasional discounts and promotions to its customers. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers.

Does Tidebuy have a mobile app?

No, Tidebuy does not have a mobile app.

How do I contact Tidebuy's customer support team?

Tidebuy provides customer support through a live chat feature and an online contact form. Customers can also contact the company through social media.

Does Tidebuy sell only women's clothing?

No, Tidebuy sells a variety of fashion items for men and women, including clothing, shoes, and accessories.

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