ThriftBooks
reviews and complaints

I bought a book online. There was little description about it. It was a part of a group of books that are over 200 pages. I ended up paying $27 for a slim paperback that couldn't be more than 20 pages. I am so disappointed. Then I ready the return policy. You can only return item that cost $35 or more. Seriously?! I got gorgeous, hard-cover, books books for $5. I waited for 45 minutes on the phone with their customer service number and finally just had to hang up. I e-mailed them and have not gotten a response. If I had not gotten my order I would think this place is a scam.

There is no consistency in prices. Do your research. Look up the book you want on more descriptive websites. Definitely research return before ordering. So many lessons learned from this interaction.

I am happy with my other books. The items were delivered a week from the time I ordered them.

good morning

i am a student in imam university in riyard in the kingdom of saudia arabic. i made an order from https://www.thriftbooks.com since last year but i did not receive them. in 5/9/2018 i made another one but still i did not receive them. the customer serve said the below statement regarding the issue.

"We ship all our international orders with Asendia World Wide or OSM world wide. The package will be delivered by a local postal service or courier. Unfortunately we do not have any way to offer tracking on international orders at this time."

can the company help me on order

UM685464155US, UM685460707US, UM685430009US, UM685426026US, UM685432946US and UM685413400US, UM450160346US and UM450125635US

UM450332348US, UM450335922US, UM450327205US and UM450322080

in case if the following track numbers are change please can you send me the new numbers. because the tracking the website is asking for 25

Dear Customer,

These shipments will be dealt with Saudi Post not UPS. USPS is the local post office in USA and they will deal with the local Post office in Saudi Arabia which is Saudi Post.

It has been a pleasure serving you & choosing UPS as your dedicated courier service

Thanks and Regards,

Mohammed Ali Khan

Country Quality Assurance

Kingdom of Saudi Arabia

Dear Sir Madam
I recently ordered one copy of "Thief in the Night".. Author.. William Sears.. However I have now received two more additional copies of the same book... Can you please ensure no further submissions are sent...
This is type of service gives you and your company little or no confidence in our using your service in the future.. furthermore it reflects sadly on your integrity and honesty as a professional business.
Kind Regards
John Robinson

I ordered book. They charged my PayPal account. They never acknowledged my order on my 'accounts page.' I inquire through my yahoo email. They respond with two separate tracking numbers; neither relate to me, my name, my order, my location. I inquire again through my yahoo email. They respond by saying my account is linked to a hotmail email account - not belonging to me and unrelated to me and not mine. So, they've taken my money, not acknowledged my order, assigned two unrelated tracking numbers, credited my account to someone unrelated to me with a hotmail account. I'm admit I'm not a very savvy internet shopper - congratulations! You got me! You're mother should be so proud.

i had ordered mike meyers a+ certification book on the 12th of April 2018. my order no is 8550656. i was informed that my item would reach me by 11 may 2018. but till date i have not recieived my item. i tried to track my order but was in vain. please confirm as to when will i get my book. since i already got my schedule for the a+ exam, its very urgently required. request early action.

I have ordered many books from Thrift books. At first, it was fine. Occasionally, I would get the wrong book. Happened several times. They have always replied to my complaints. For the past couple of months, no replies at all. I not only received wrong books but missing books as well. I will no longer order anything from them again. From now on, only individual sellers. No more third parties.

Hi, I would like to report a miss representation a book that I ordered. I purchased Angels in America, expecting both parts as that was the version I had purchased. I got the package today and I received Angels in America pt. 2, but the sticker on the back says that it was 1 and 2. Although I do appreciate the second half of the play, I would like to have the first part before reading the second part. All I request is the replacement of this book with one marked correctly or sending me the first part no charge considering I did already pay for both. Thanks!

I ordered five books from five different places a month ago. And I got only one of them :( I have tracking numbers, but there's no update, they stuck somewhere and there's no opportunity to find it out. And I don't know what was the reason. customer service didn't help at all. Now I want to get my money back, even though something tells me it will be hard to do.

Yesterday I received two paperback books which were listed as "acceptable" and were indeed totally unacceptable. The books were "The Beekeepers Apprentice" and "A Monstrous Regiment of Women." Both were written by Laurie King.
I have been a faithful customer of yours for a while now, even referring several friends. After this latests shipment I can honestly say I will no longer be singing your praises nor ordering any more books for myself. These two books were worth no more than a quarter each and I feel that my trust in your company for delivering quality merchandise has been totally removed.
I right now have a coupon for $5.00 off which I won't even consider using.
Needless to say you have lost a good customer.

I have ordered two books from them. When I received my order I was very disappointed because one book was wrong and the other one was damaged. When I ordered I knew that these books were used before, but it was said that everything was in a good condition. But one book was missing several pages and there were some coffee stains on the inside. I tried to contact Thriftbooks customer service and wanted to get some help but they did not response. I tried many times but just wasted my time. Do not waste your money here!

I will never again use the website www.thriftbooks.com. I purchased 3 books from these people, but they still haven’t shipped the order. They received the payment and must ship the order within 24 hours, but the status on the website showed that the order was still in process. After 10 days. It was too long and I decided to ask the rep about it, but he ignored me. Awful services.

I found the website www.thriftbooks.com and ordered 4 used books from this seller. The delivery took some time, but the package was in horrible condition and several books were damaged at all. I tried to get compensation from the seller, but he refused and told me a lot of unpleasant things. So be careful if you use this website or leave comments if you have horrible experience with this seller.