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1.2 20 Reviews

Thrift Books Global Complaints Summary

1 Resolved
18 Unresolved
Our verdict: If considering services from Thrift Books Global with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Thrift Books Global reviews & complaints 20

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C
12:24 pm EST

Thrift Books Global Incorrect book sent

I ordered After the miracle. the political crusade's of Hellen keller. Order # [protected]. I received the book The miracle written by Irving Wallace. I received February 6 2023. I think the explanation is clear but you are wanting more words, which seems silly. Today is a nice sunny day for February . I'm not sure how many words it take to say I received the wrong book. I did not get the book I ordered. I think I'll try it now.

Desired outcome: I get the book I ordered

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9:38 am EST
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Thrift Books Global Order # 50922769 shipment # 204192070

On January 2, 2024, I ordered two books: Pennsylvania Hiking Trails ($8.59) and Calm Your Anxious Mind: Daily Devotions to Manage Stress and Build Resilience ($10.59). I ordered through Thrift Books online.

I received the wrong books on January 10th: A Bear Called Paddington and The Lion, the Witch and the Wardrobe. Cleary, these are not the books I ordered.

Claimed loss: I paid $20.33 for what I ordered.

Desired outcome: I would like instructions to return the children's books and receive the books I ordered and paid for. **To expedite a resolution please call me at [protected] to resolve this issue. Thankyou

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10:55 am EST

Thrift Books Global So called customer o mer service

Thriftbooks: Your chat line offered a resolution which was the very problem I was asking for help on. You list a phone number with an extra digit at the end. Try one digit you get a sales pitch for medic alert bracelets. Try the other you get nothing. Up till now I have loved ordering books from you. However if this is what you call Customer Service you have list a steady customer.

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Update by Liz Melara

I am trying to resove a problem with an order. The chatline apparently could not comprehend the issue as the resolution offered was the opposite of what I requested. The phone number listed for customer support has an extra digit. I tried both last digits - one went to Medical Alert bracelets and the other didn't go anyemwhere.

Update by Liz Melara

I just wrote a very angry review about trying to get help. Chatline was ridiculous. One of the listing on website lists an 8 digit phone number for customer service. I tried both last digits - to no avail. I kept trying - finally got a recording that kept referring me to chat or online help. I tried again and FINALLY found the magic key to a live person. I got Justin. He was wonderful. He solved my issue immediately. It shouldn't be so difficult to get a live person, but the effort payed off.

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Is Thrift Books Global legit?

Our verdict: Complaints Board's thorough examination reveals Thrift Books Global as a legitimate entity with notable strengths. Despite a 5% resolution rate on customer complaints, which invites a closer look, Thrift Books Global stands out for its commitment to quality and security. Clients considering Thrift Books Global should delve into its customer service record to gauge compatibility with their expectations.

Thrift Books Global earns 91% level of Trustworthiness

Perfect Trust Endorsement: Thrift Books Global achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Thrift Books Global. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Thrift Books Global's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Thriftbooks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Thrift Books Global have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Thrift Books Global and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Thrift Books Global has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 19 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Thrift Books Global protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • If you purchased a website from Thrift Books Global that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
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12:59 am EST
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Thrift Books Global Gift certificate

My husband ordered $100.00 gift card for my birthday In September of 2023. I could never use it as your website wouldn't acknowledge it. But you charged my Visa card for $100.00. On 10/16 4:12 pm we made the first query. On advice of one of your employees I again tried to use the gift card on 10/25 and it was refused.

The egift card number was BCF2-39A14E-624A.

I have been a regular purchaser of Thriftbooks since `12/29/17, purchasing over 300 books.

Please resolve this problem for us. Call me at [protected], Gail Engle

Claimed loss: $100.00 gift card

Desired outcome: Either fully refund the $100.00 or send me verification that shows I have a gift card that works.

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11:37 am EST
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Thrift Books Global Charged more then was stated on the web site

Found two books for about $4 each was the price. I ended up getting charged $16. With no invoice so I couldn't even figure out how they arrived at that figure. I thought I was spending about $9? Doubt I'll ever order from them again. John Hathaway Saint Paul, Minnesota

Desired outcome: None just want other people to be careful with them.

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6:42 pm EDT
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Thrift Books Global Sign In

Recently I ordered books from you using my email address and a password. I just tried to log in and your system would not accept either my email address nor my password.

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10:24 pm EDT

Thrift Books Global jesus call book which did not receive with my first order. on my second I order three books of jesus calling but only receive one book.

I did not receive my first orders which was four books of jesus calling around the fist week in april. I pay with an banks of America debt card. On the second order I order three books of Jesus callimg only to receive one book. I have miss place my order confirmation number . I do have my bank statements. I receive one book on April 26. 2019. Jacquelyne Howell ID109476974

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9:38 pm EST

Thrift Books Global incomplete order/false advertising

I have made two orders to thriftbooks and both orders advertised a book plus a good quality CD.

Both orders had no CD with it, just the book. They were both language books so it was very important to have the CD.

On one order, customer service responded by asking me a question: what do you think should be done? They were supposed just give me the refund. They eventually did but it taught me never to order books with CDs from them again : they don't seem to check things before an order.

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7:25 pm EST

Thrift Books Global return policy

I bought a book online. There was little description about it. It was a part of a group of books that are over 200 pages. I ended up paying $27 for a slim paperback that couldn't be more than 20 pages. I am so disappointed. Then I ready the return policy. You can only return item that cost $35 or more. Seriously?! I got gorgeous, hard-cover, books books for $5. I waited for 45 minutes on the phone with their customer service number and finally just had to hang up. I e-mailed them and have not gotten a response. If I had not gotten my order I would think this place is a scam.

There is no consistency in prices. Do your research. Look up the book you want on more descriptive websites. Definitely research return before ordering. So many lessons learned from this interaction.

I am happy with my other books. The items were delivered a week from the time I ordered them.

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M
8:49 am EDT

Thrift Books Global no books still now

good morning

i am a student in imam university in riyard in the kingdom of saudia arabic. i made an order from https://www.thriftbooks.com since last year but i did not receive them. in 5/9/2018 i made another one but still i did not receive them. the customer serve said the below statement regarding the issue.

"We ship all our international orders with Asendia World Wide or OSM world wide. The package will be delivered by a local postal service or courier. Unfortunately we do not have any way to offer tracking on international orders at this time."

can the company help me on order

UM685464155US, UM685460707US, UM685430009US, UM685426026US, UM685432946US and UM685413400US, UM450160346US and UM450125635US

UM450332348US, UM450335922US, UM450327205US and UM450322080

in case if the following track numbers are change please can you send me the new numbers. because the tracking the website is asking for 25

Dear Customer,

These shipments will be dealt with Saudi Post not UPS. USPS is the local post office in USA and they will deal with the local Post office in Saudi Arabia which is Saudi Post.

It has been a pleasure serving you & choosing UPS as your dedicated courier service

Thanks and Regards,

Mohammed Ali Khan

Country Quality Assurance

Kingdom of Saudi Arabia

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5:45 am EDT
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Thrift Books Global delivery

Dear Sir Madam
I recently ordered one copy of "Thief in the Night".. Author.. William Sears.. However I have now received two more additional copies of the same book... Can you please ensure no further submissions are sent...
This is type of service gives you and your company little or no confidence in our using your service in the future.. furthermore it reflects sadly on your integrity and honesty as a professional business.
Kind Regards
John Robinson

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2:48 pm EDT
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Thrift Books Global charged my paypal but assign me to some random hotmail account

I ordered book. They charged my PayPal account. They never acknowledged my order on my 'accounts page.' I inquire through my yahoo email. They respond with two separate tracking numbers; neither relate to me, my name, my order, my location. I inquire again through my yahoo email. They respond by saying my account is linked to a hotmail email account - not belonging to me and unrelated to me and not mine. So, they've taken my money, not acknowledged my order, assigned two unrelated tracking numbers, credited my account to someone unrelated to me with a hotmail account. I'm admit I'm not a very savvy internet shopper - congratulations! You got me! You're mother should be so proud.

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3:30 am EDT

Thrift Books Global a+ certification

i had ordered mike meyers a+ certification book on the 12th of April 2018. my order no is 8550656. i was informed that my item would reach me by 11 may 2018. but till date i have not recieived my item. i tried to track my order but was in vain. please confirm as to when will i get my book. since i already got my schedule for the a+ exam, its very urgently required. request early action.

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1:17 pm EST

Thrift Books Global wrong books & no books delivered

I have ordered many books from Thrift books. At first, it was fine. Occasionally, I would get the wrong book. Happened several times. They have always replied to my complaints. For the past couple of months, no replies at all. I not only received wrong books but missing books as well. I will no longer order anything from them again. From now on, only individual sellers. No more third parties.

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5:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Thrift Books Global has left an official reply on this complaint.

Thrift Books Global wrong product

Hi, I would like to report a miss representation a book that I ordered. I purchased Angels in America, expecting both parts as that was the version I had purchased. I got the package today and I received Angels in America pt. 2, but the sticker on the back says that it was 1 and 2. Although I do appreciate the second half of the play, I would like to have the first part before reading the second part. All I request is the replacement of this book with one marked correctly or sending me the first part no charge considering I did already pay for both. Thanks!

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The complaint has been investigated and resolved to the customer's satisfaction.

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3:31 am EDT

Thrift Books Global my books are lost

I ordered five books from five different places a month ago. And I got only one of them :( I have tracking numbers, but there's no update, they stuck somewhere and there's no opportunity to find it out. And I don't know what was the reason. customer service didn't help at all. Now I want to get my money back, even though something tells me it will be hard to do.

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thelake
, US
Apr 06, 2018 3:44 pm EDT

Comments Sort by: UpDate | Rating
N 2 mins ago by Th thelake Agree Disagree 0 Votes
This is the first time I have used your company and I am disappointed.
I ordered and payed for a book and CD and only received a book.
Where is the CD?

Susan Reitz 816 N. 30TH ST Allentown, PA 18104

ORDER# [protected]
SHIPPING service USPS Media Mail
Transaction ID [protected]

This is a gift for my Autistic son.
PLEASE send the CD!

Reply
N 0 mins ago by Th thelake Agree Disagree 0 Votes
Comments Sort by: UpDate | Rating
N 0 mins ago by Th thelake Agree Disagree 0 Votes
This is the first time I have used your company and I am disappointed.
I ordered and payed for a book and CD and only received a book.
Where is the CD?

Susan Reitz 816 N. 30TH ST Allentown, PA 18104

ORDER# [protected]
SHIPPING service USPS Media Mail
Transaction ID [protected]

This is a gift for my Autistic son.
PLEASE send the CD

T
T
thelake
, US
Apr 06, 2018 3:30 pm EDT

Comments Sort by: UpDate | Rating
N 0 mins ago by Th thelake Agree Disagree 0 Votes
This is the first time I have used your company and I am disappointed.
I ordered and payed for a book and CD and only received a book.
Where is the CD?

Susan Reitz 816 N. 30TH ST Allentown, PA 18104

ORDER# [protected]
SHIPPING service USPS Media Mail
Transaction ID [protected]

This is a gift for my Autistic son.
PLEASE send the CD

T
T
thelake
, US
Apr 06, 2018 3:28 pm EDT

This is the first time I have used your company and I am disappointed.
I ordered and payed for a book and CD and only received a book.
Where is the CD?

Susan Reitz 816 N. 30TH ST Allentown, PA 18104

ORDER# [protected]
SHIPPING service USPS Media Mail
Transaction ID [protected]

This is a gift for my Autistic son.
PLEASE send the CD!

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8:33 am EST
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Thrift Books Global Two recent purchases

Yesterday I received two paperback books which were listed as "acceptable" and were indeed totally unacceptable. The books were "The Beekeepers Apprentice" and "A Monstrous Regiment of Women." Both were written by Laurie King.
I have been a faithful customer of yours for a while now, even referring several friends. After this latests shipment I can honestly say I will no longer be singing your praises nor ordering any more books for myself. These two books were worth no more than a quarter each and I feel that my trust in your company for delivering quality merchandise has been totally removed.
I right now have a coupon for $5.00 off which I won't even consider using.
Needless to say you have lost a good customer.

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12:22 am EDT

Thrift Books Global Very bad condition; no customer service

I have ordered two books from them. When I received my order I was very disappointed because one book was wrong and the other one was damaged. When I ordered I knew that these books were used before, but it was said that everything was in a good condition. But one book was missing several pages and there were some coffee stains on the inside. I tried to contact Thriftbooks customer service and wanted to get some help but they did not response. I tried many times but just wasted my time. Do not waste your money here!

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12:26 pm EDT

Thrift Books Global Order was still in process after 10 days

I will never again use the website www.thriftbooks.com. I purchased 3 books from these people, but they still haven’t shipped the order. They received the payment and must ship the order within 24 hours, but the status on the website showed that the order was still in process. After 10 days. It was too long and I decided to ask the rep about it, but he ignored me. Awful services.

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1:34 pm EDT

Thrift Books Global Damaged books and rude reply from the seller

I found the website www.thriftbooks.com and ordered 4 used books from this seller. The delivery took some time, but the package was in horrible condition and several books were damaged at all. I tried to get compensation from the seller, but he refused and told me a lot of unpleasant things. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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Ozie75
Fort Washington, US
Dec 05, 2023 9:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Ordered a textbook from Alibris.com [protected]-1, ad stated (Very good May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks). Book is littered with writing /highlighted markings in 1/3 of the book.Thiftbooks requires that I pay for return shipping etc, incurring the cost of my labor to do. Not an acceptable solution.

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