Menu
thredUP Customer Service Phone, Email, Contacts

thredUP
reviews & complaints

www.thredup.com
www.thredup.com

Learn how the rating is calculated

4.3 789 Reviews

thredUP Complaints Summary

4 Resolved
118 Unresolved
Our verdict: If considering services from thredUP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for thredUP has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of thredUP. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

thredUP reviews & complaints 156

Filter reviews by rating
5
645 reviews
4
2 reviews
3
4 reviews
2
9 reviews
1
7 reviews
Sort by:

Newest thredUP reviews & complaints

ComplaintsBoard
D
9:21 am EDT

thredUP stolen item high dollar gucci pants , no notification, no return, not listed.

Sent in a very expensive pair of Gucci pink pants, they were stolen, intentionally and not returned, or even listed . This was the main reason i even sent in my bag . B2KQK -NAH3J, i Want records of where the exact pair went .
There is no notification these were not listed, no return sent back to me and they were not listed on the site. These were STOLEN from me ! and were the only reason the bag was even sent in.

The company stole these from me and their policy is set up as a scheme to keep doing this to everyone .

Company refuses to return items, do not use this company, they steal from people .

Desired outcome: I want my stolen item back as they are very expensive and i trusted the company no to steal them .

Read full review of thredUP
Hide full review
ComplaintsBoard
R
12:37 am EDT

thredUP Customer Service/Communication

I have sent back 2 full Thred Up bags. The first, 5/19. I received confirmation emails for both, but that's it. Two months later & nothing. No customer service #. I tried contacting through chat online - no response.

Desired outcome: Update/Payout

Read full review of thredUP
Hide full review
ComplaintsBoard
O
5:33 pm EDT

thredUP Items were received by them and not being processed for 3 month and no reply

In March 2021 I have sent a large bag of clothing for consignment with threadUP, approximately 30 items. They received in the beginning of April . And till now my items are missing in action.. I sent numerous emails . They answered me in the beginning that they are busy and my items will be processed in May then in June and now they don't answer me at all . I would love to have my items back . Please help me.
My email [protected]@aol.com

Desired outcome: Receiving my clothes back or money

Read full review of thredUP
Hide full review
ComplaintsBoard
A
4:15 pm EDT

thredUP Item not received according to my building's automated scanning system.

I ordered a Coach handbag from Thredup that was never delivered to my building according to their automated scanners. Fedex said a refund has to be initiated by Thredup who I am unable to get ahold of on the phone. They are now trying to charge me for an account to get help about how to get a refund. The item was supposed to be delivered on May Sat., May 22. The building scanner does not have it logged in and Fedex did not request a signature. I have spent several hundred dollard with Thredup in the past year. If I am not issued a refund for this item, I will not order from them again. The Fedex tracking number is [protected]. Thredup order is [protected].

Desired outcome: refund for the item.

Read full review of thredUP
Hide full review
ComplaintsBoard
B
12:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

thredUP Unable to obtain any type of customer service.

On 05/21/2021 I ordered some items from thredUp. I chose the multiple payments option but was to be billed the entire amount. I tried for 1 hr. 15 mins. to request a change in the mode of payment. 7 times I was told that someone would be right with me to "Chat". I waited about 15 - 20 mins. for that "live person" to contact me via Chatbox at the website. 7 different times no one ever appeared. Finally the last time I entered the reason for which I needed assistance I began to enter "Cancel my order". Within 20 minutes someone was corresponding with me and I was able to cancel my order. There is absolutely no way to reach these people where you might accidentally speak with someone who has a pulse.

Desired outcome: FINALLY I was able to cancel my order.

Read full review of thredUP
Hide full review
ComplaintsBoard
K
12:03 pm EDT

thredUP Duped by seller

My Order number is [protected].

I placed an order because the seller indicated the details about the item. I received the the item and it was not as described. I checked the web site to see if I made a mistake. There is absolutely no description of the item I purchased. I believe the seller led me on. Where is the description of my item? How come the description is not available now?

It's ridiculous that there is no contact number for this company. They probably knew they would be inundated with phone calls so they make it very difficult to contact them.

Desired outcome: Return the jeans at no cost to me

Read full review of thredUP
Hide full review
ComplaintsBoard
N
2:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

thredUP Impossible to return items

I ordered two items from THREDUP. They don't fit. When I purchased them it said that they were eligible for return. I went to the returns page and it is blank. There are no icons to press to start a return. The chat box is not helpful, they keep sending me back to the blank returns page. I am really unhappy with this site. You never can get in touch with them. No phone number, no customer support email address. BUYER BEWARE!

Desired outcome: All I want is to return my merchandise. Please provide a return number and address.

Read full review of thredUP
Hide full review
ComplaintsBoard
C
9:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

thredUP Clean out bags

I mailed a clean out bag and it was received by Thred up on 8/30/20. I placed two orders on 9/5/20 and 9/27/20 received these items with no problem. I can show that the payouts decreased by 2/3 of what I typically received for my clothing. My Cleanout bag is not processed still. I am quite sure Thred up received paycheck protection funds and had no problem sending my items they marked up dramatically to sell . As you can see my payouts went from 59$ -36$ to 4$, 5$, 10$ and they literally gave me nothing for Lilly Pulitzer that they sold. Thred up is committing fraud, misrepresenting payout and being mismanaged and they need to be sued for this.

Desired outcome: Fair payout and change practices

Read full review of thredUP
View 0 more photos
Hide full review
ComplaintsBoard
M
7:07 am EDT

thredUP Missing Items from my bag

I sent in 2 bags recently. Both were filled with items all New with Tags. Most priced between $100-$200 - I know of at least 2 items that are missing from my bags, not listed and not returned. I haven't heard back from Thred Up, even though I have emailed twice already.

Read full review of thredUP
Hide full review
ComplaintsBoard
S
2:26 pm EDT

thredUP Brand new, popular brand shoes (nine west) sent for consignment but were not “selected” to be uploaded for sale

My complaint relates to the processing of clean out bag B2YKQ VB9WY. This clean out bag was processed on 10/3/2020. The details are documented in the attached slide, specifically:
- I sent 18 pair of shoes and Threadup indicated they accepted 66% or 12 pair were accepted for consignment
- Upon review of the accepted shoes, I noticed that the brand new shoes from very popular brands (e.g., Nine West) were not included in the "accepted" pair (I took pictures of the soles of the shoes to show that the shoes had not been worn - see attached slide
- I sent an issue to Threadup on 10/6 asking why those shoes were not accepted even though they matched the Threadup criteria of being a popular brand in unused condition. I requested the return of the unaccepted shoes. I have heard nothing back
- This is the fourth clean out bag I have processed with Threadup and each time, items just disappear - this is unacceptable
- I only send in popular brand items in excellent/brand new condition but I can't accept items that are highly likely to sale (e.g., brand new sparkly silver Nine West heels perfect for the holidays) are not processed and, given they are not selected, not returned requested.
- Given the issues I had in the past, this was a test before I sent my high end items (e.g., Louis Vuitton handbags, Manolo Blahnik shoes) - things are not looking good.

I would appreciate a response and the return of those unselected, brand new shoes. If not I need to recompensed for those products.

Read full review of thredUP
View 0 more photos
Hide full review
ComplaintsBoard
J
4:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

thredUP Seller beware!!!

I can not say enough terrible things about this crooked company. I have been in business, both corporate and as an owner for 25 years and this company is a sham! I sent over 5 overstuffed bags for selling and they have flat-out stolen from me. I thought that I had done my due diligence when I investigated online consignment, they came up frequently as a decent company. I was aware that their payouts were less than other companies but, honestly, it was worth it to me to let the online company do all the work, take the photos, list the items, etc. My mistake was that I didn't read the reviews from actual sellers. ALL of the clothes that I sent were gorgeous, clean, designer and in great condition-some still with tags. The list of labels included Dolce & Gabbana, White House/Black Market, Max Azria, Speigel, Donna Karan, Prada, in other words, there was nothing that didn't have a major label on it. There were $1, 000's of dollars worth of clothing. When they received my kit, they sent me an email that they accepted 54% of the items, which seemed low to me. I went on my online profile to see what was accepted and was surprised to see that a $1, 400 D&G black wool overcoat (sent in February, by the way. Not July!) was not accepted. I live in Florida so it was worn only a handful of times and Carrie Bradshaw wore the EXACT same coat in an episode of Sex and the City. It made me very suspicious, so I did some digging around. Wouldn't you know that I found my D&G overcoat for sale on the website, same coat, same size but in another seller's profile. Now I was really suspicious, so I continued to search for more items of mine that they claimed were unsellable and continued to find them for sale in other seller's profile-same clothes, all the same size as what I sent. You think this is COINCIDENCE! NO WAY! This company is taking the nicest items from seller's and claiming that the clothing "didn't make their cut" and then selling them, probably on their own (dummy) profile for 100% profit! So, they then claim that after ALL of the clothes I sent, I made $19.85. I couldn't believe it but decided to cash out and take what paltry money was there. When I tried to cash out (both with the Stripe and Paypal accounts) they claimed that they needed to verify my identity by emailing me a link to finish the cash out process. YEP! YOU guessed it! They never sent the link, after repeated attempts of "cashing out". The email address that they have on file is correct, in fact I have received several emails from ThredUp in the past. I will do everything in my power to ensure that this fraud of a company goes out of business. I regret ever having anything to do with this company, I should have donated these gorgeous clothes to charity. At least I would feel good about it. There is nothing this company can do to convince me that they are not stealing from their clients and I have contacted the State's Attorney Office in California, which is where the headquarters are and I encourage EVERY seller with a similar experience to do the same. I have also contacted the Better Business Bureau.

Read full review of thredUP and 1 comment
Hide full review
1 comment
Add a comment
M
M
Molly Alexander
, US
Aug 18, 2020 11:20 pm EDT

This company really does steal your money and makes it IMPOSSIBLE to cash out! I never got the confirmation email either. SUCH a sham and now they are hiring expensive influencers like Caitlin Coving to promote them...I’m sure they didn’t let her cherry pick the Burberry scarf and designer items. Give me a break. Such a horrible company.

ComplaintsBoard
M
4:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

thredUP two bags mailed on the same day in march 2020

Two bags were mailed in March 2020. Only one was confirmed. The second bag had more designer handbags and jewlery. Never heard anything back and the company is impossible to get a real person to talk with about finding out what happened to the second bag. I had very good results in the beginning but this issue impossible! I can not find out anything through Thredup!

Read full review of thredUP
Hide full review
ComplaintsBoard
N
4:48 pm EST

thredUP never received credit for a bag of designer clothes!

I sent to ThredUp a bag of designer clothes of 22 items in January 2020. I kept checking my account to see what they would keep and nothing ever showed up so I emailed towards the end of January. No response. But I did receive an email that said, "Please rate your call with Jessica". So I emailed again and still no response! I can't find an 800 number. It's INCREDIBLY FRUSTRATING to not have your emails responded to and to not have the ability to speak to a human being!

Read full review of thredUP
Hide full review
ComplaintsBoard
E
1:39 am EST

thredUP stealing clothes/ poor quality clothing

I sent a large package of pre owned clothing, many name brands. I never received a response on what they decided with regard to what they were going to purchase and/or return. I attempted to inquire but with no response. Never got any items returned and no money was sent. I have a credit with thredUP and would appreciate a check as I tried to purchase additional items however the items received were badly worn, faded and often with holes. Stay away from thredUP, I now see many of their items on Ebay.

Read full review of thredUP and 1 comment
Hide full review
1 comment
Add a comment
M
M
MissDisplaced
, US
Mar 21, 2020 6:31 pm EDT

So they basically steal the clothes people send in, find a way to "reject" them, then sell on Ebay?

ComplaintsBoard
N
8:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

thredUP missing chanel scarf from my bag!

I am missing my Chanel Scarf!
i had sent them a Chanel scarf along with other high priced items with a box and everything. they sent out one maxi dress as an unaccepted item but not my Chanel scarf. I bought return assurance to make sure i get my high priced items back incase they dont accept any.
No news of it..Get help section sucks...no response nothing...i have tried to contact but there is no actrual number..where is my scarf?
they bluff and say there will be a tracking number for your kit return but i have nothing...

Read full review of thredUP
Hide full review
ComplaintsBoard
M
12:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

thredUP error message appears persistently while I try to place my order

I have been trying to buy 3 items, using the same valid credit card I used just 3 days ago with ThredUp. I keep getting an error message saying that I am not providing "valid payment information." I have re-entered every box 6 times.
There is no way I can see to fix this problem. I also can find no way to reach a real person to assist with this problem. The only telephone numbers posted (on a different site) have only electronic answerers. I have been at it for several hours now, with no changed results. VERY FRUSTRATING.
I have written 3 emails, and no real response. The stock answer is that it can take from 7 - 10 days to respond. Unfortunately, my "cart" will expire long before then. And my "bundle" option will also expire. SO I'm feeling pretty defeated, and thinking that ThredUp is not a good way for me to buy or sell my quality gently used name brand clothing. 11-11-19

Read full review of thredUP
Hide full review
ComplaintsBoard
D
9:10 pm EST

thredUP clothing I sent to them and haven't received any money for the items they sold.

Back during the summer I sent in about 5 or 6 bags of clothing to them. They sold some of the clothing under the pretext that I would get a portion of the money. I hit my cash out button and still haven't received any money from them.i want my money and they need to be shut down and sued for falsely advertising that when they sell your clothes you get a portion of the money.

Read full review of thredUP
Hide full review
ComplaintsBoard
S
8:48 am EDT

thredUP they stole my clothes.

I sent in a bag of clothes to consign. They posted everything EXCEPT 3 barely worn boys Under Armour sweatshirts. What happened to them when they were Included in the bag I sent? Who knows since there is absolutely no way to file a customer complaint. I am contacting the Better Biz Bureau. It's the principle of it as I am sure they are scamming a lot of other people. Keeping the best items for themselves? What do they do with it?

Read full review of thredUP
Hide full review
ComplaintsBoard
S
11:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

thredUP support/ refund

I have ordered clothes from them twice now and both times when some items were returned I never got refunded my money for them. I love this concept and the layout of the website, but I feel like I' getting ripped off. I've emailed, called and chatted and cannot get a hold of anyone. I work in SF across from their corporate office. Maybe I should just show up and demand some help!

Read full review of thredUP
Hide full review
ComplaintsBoard
S
2:55 pm EDT

thredUP hesche leather satchel and antonio melani shoes

Changed address on website several times, but once the order goes through, my old address came up which is where these have been sent. Once I realized that it was happening again, I tried to cancel the order (ThredUP does not allow that I guess)
but could not find a way to do so. I have also contacted them several times regarding the address change issue. The address shows on the website order page as changed, but once you hit the purchase button you can see that the old one is the shipping address. So, that is why it happened twice. I thought that I had corrected it. They have no customer service number that I am aware of.

Read full review of thredUP and 3 comments
Hide full review
3 comments
Add a comment
M
M
Michelle Smyth
, US
Dec 25, 2019 7:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered 4 items of clothes from Thred Up and returned on 11/1/2019.
As of today I did not receive a credito fo $83.83.
User ID [protected]
Order #[protected]
Return #2521675
Please let me know.
My email is michelle@smythlo.com

M
M
Michelle Smyth
, US
Dec 16, 2019 4:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I called Thred Up customer service and as well I sent email couple times.
No one reply to my email.
Also I did chat window and person said wait.
It has been one month.

T
T
Tao11
, US
Oct 20, 2019 8:19 pm EDT

i cannnot generate a return label ...their process seems stuck. Am left with the alternative of paying the return postage.

A hat i am returning was misrepresented. thredUP advertised it as 'fits all'. The reality is that there is a tag inside with a size of '0/S'. it is too small for my head ... seems suited for a child.

thredUP Customer Reviews Overview

ThredUP is an online consignment and thrift store that offers a wide range of high-quality secondhand clothing and accessories for women and children. The company has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and sustainability of shopping with thredUP.

Many customers have praised thredUP for its extensive selection of clothing and accessories, which includes everything from designer brands to everyday basics. Customers also appreciate the company's commitment to sustainability, as thredUP helps to reduce waste and promote a more environmentally friendly approach to fashion.

In addition to its impressive selection of clothing and accessories, thredUP has also received high marks for its user-friendly website and mobile app, which make it easy to browse and purchase items. Customers also appreciate the company's fast and reliable shipping, as well as its responsive customer service team.

Overall, thredUP is a highly recommended online consignment and thrift store that offers a great selection of high-quality secondhand clothing and accessories at affordable prices. Whether you're looking for designer brands or everyday basics, thredUP is a great place to shop for sustainable and stylish fashion.

thredUP In-depth Review

Website Design and User Experience: The website design of thredUP is clean, modern, and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter by size, brand, and style. Overall, the website provides a seamless and enjoyable user experience.

Product Selection and Variety: thredUP offers a wide range of products, including clothing, shoes, and accessories for women and children. The selection is extensive, with options for different styles, sizes, and brands. Whether you're looking for trendy pieces or timeless classics, thredUP has something for everyone.

Pricing and Value for Money: thredUP offers great value for money with its affordable prices. The prices are significantly lower than retail, allowing shoppers to save money without compromising on quality. Additionally, thredUP frequently offers discounts and promotions, making it even more budget-friendly.

Quality of Products: The quality of products on thredUP is generally excellent. Each item is carefully inspected and graded, ensuring that only high-quality items are available for purchase. While some items may show signs of wear, they are accurately described, and customers can make informed decisions before buying.

Shipping and Delivery: thredUP provides reliable and efficient shipping and delivery services. Orders are processed quickly, and customers can choose from various shipping options to suit their needs. The packaging is secure, ensuring that items arrive in excellent condition. Overall, the shipping and delivery experience is smooth and hassle-free.

Customer Service and Support: thredUP offers exceptional customer service and support. Their team is responsive, friendly, and knowledgeable, promptly addressing any queries or concerns. Whether you need assistance with sizing, returns, or general inquiries, thredUP's customer service team is always ready to help.

Return and Refund Policy: thredUP has a straightforward and customer-friendly return and refund policy. If you're not satisfied with your purchase, you can easily initiate a return within a specified timeframe. Returns are hassle-free, and refunds are processed promptly, ensuring a smooth and satisfactory experience for customers.

Sustainability and Ethical Practices: thredUP is committed to sustainability and ethical practices. By offering secondhand clothing, they contribute to reducing fashion waste and promoting a more sustainable fashion industry. Additionally, thredUP partners with various organizations and initiatives to support social and environmental causes.

Trustworthiness and Security: thredUP is a trusted and secure platform. They prioritize customer privacy and data protection, implementing robust security measures to safeguard personal information. With a strong reputation and positive customer reviews, thredUP can be trusted for a safe and secure shopping experience.

Overall User Satisfaction and Recommendation: Overall, thredUP provides an excellent online shopping experience. With its user-friendly website, wide product selection, affordable prices, and exceptional customer service, it's no wonder that users are highly satisfied. Whether you're a fashion enthusiast or a budget-conscious shopper, thredUP is highly recommended for its quality, value, and commitment to sustainability.

How to file a complaint about thredUP?

Here is a guide on how to file a complaint against thredUP on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with thredUP in the 'Complaint Title' section.

4. Detailing the experience:
- Provide details on key areas of concern with the company.
- Mention any relevant information about transactions with thredUP.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution sought.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against thredUP on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact thredUP customer service

Phone numbers

+1 (617) 575-9676 +1 (925) 266-5950 More phone numbers

Website

www.thredup.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with thredUP?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP Customer Service. Initial thredUP complaints should be directed to their team directly. You can find contact details for thredUP above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about thredUP. Discuss the issues you have had with thredUP and work with their customer service team to find a resolution.