Thousand Trails
reviews and complaints

I purchased a membership over two years ago because it gave me a 20% discount on my stay at an Encore park over the winter. This year they dropped my discount and still want me to pay for camping I seldom use. To top it off, all parks are now closed but they still want me to pay. I cancelled my card and will not pay but they keep hounding me to buy out my contract for $250
Like I've got unlimited funds to finance these aggressive telemarketing people so they can keep trying to collect or sign me up for more of their scams. I ask to speak to a decision maker and get placed on hold until I give up.
Don't get involved with this marketing scam

Customer service is awful, called to see if we could get a different spot as the spot they have us on at Topics in Florida is absolutely horrible we can't get level, we can't reach our utilities. The manager said there is nothing she can do as they are full that I would have to call TT and when I did Tiffany was rude disrespectful and when I asked to speak to her supervisor she said she was at lunch. Well I called back an hour later and asked for MS Cooley as Tiffany said that was her name I was told Ms Cooley doesn't take calls from members. 1400 miles from home and stranded this sucks.

Phone service sucks they said little over 10 mint's now over 40 minutes. Yous are always about money. And the park manager at circle m always lies. Yous don't investigate that park. First two year's was fine 3rd year what an issue we only do this for are kids or we definitely would not. We will keep telling people how are exsprens is with you. And they messed are reservations up so many times. And we were lide on at times. They were not always friendly at times. Thousand trails

I have been trying for two days to make a reservation I have been disconnected several times no one calls me back I've missed making a reservation at a campground that was almost booked up and then by the time someone called me back it was completely booked up, a customer service is beyond ridiculous I am going to make sure that I tell everyone I know not to join thousand trails if I don't get some Kind of satisfactory response, I have been trying to reach someone to help me since Friday it is now Tuesday this is beyond frustrating I've been put on hold for hours on end literally! I've been a member for almost 3 years now in the beginning I was satisfied and very happy with the membership I don't know what has happened lately but it is the worst now ! The next time I happen to get a live person on the phone I feel that it's necessary to take their name down right away so that when I get disconnected (again) I can report them for not getting back to me. I am about to cancel my membership I don't even know if I can get somebody live to talk to to ask them questions about how to do that, I would ask that somebody contact me but I know it won't happen, my cell phone number is [protected], I plan on doing some research on other camping memberships

My wife and I are elite members and have been with TT for over 10 years. We full time RV and have loved TT. We have spent many month at the Seaside, Oregon park over the years and loved it. But things changed on 11/14/2019 when we received a 30 day suspension letter. We spent 14 days at TT Seaside. When we arrived I set up our site and, as I have done many of the TT parks. I flew my Trump 2020 flag. After the first week my Trump flag was stolen. My neighbot told me that they thought is was a TT member that took it down. I replaced the flag with a revolutionary war flag designed by Ben Franklin, see attached. Please keep in mind that there was a gay pride, rainbow flag flying on the next row. I could have cared less. There were delapided RV's in the park. Sewerhoses on the ground and not on a platform of sorts. Unattended dogs just tied up outside. Multiple electricle cords plugged into a single electrical box. Pool & Spa not open due to budget cuts so they had no one to maintain the pool & Spa and the same for propane.. Not available. The list goes on and on but the flag, my flag was the big issue of the day. Halloween night approx 800pm. A Ranger bangs on my door and tells me to take down my flag. He can't tell me why, just shows me the flag rules but it does not state that I cannot fly this historicle flag. He did not even know what my flag was or what it ment. I told him that I would not take it down and I closed the door. 10 minutes later I took it down and replaced it with the Betsy Ross flag. We finished our stay and moved on to the TT in Newport, WA. Without warning in Newport were told to leave the TT park in Newport and were shown a 30 day suspension letter. No TT employee at Seaside said a word to us after the TT employe knocked on our door 7 days earlier. Since we full time and have paid TT thousands of dollars. This was wrong. They just threw us on the street w/o any warning. How can this be done? How can a park employee do this to the very people that pay his/her salary? We were SINGLED OUT due to our political beliefs while other violations are not enforced. Not only is this wrong, Private park or public. This is AGAINST THE LAW EVEN IN OREGON..

We are waiting for TT Corporate to reply to our many requests about this issue and hope to get this resolved before we have to take further legal action.

Glenn Tucker

We are very dissatisfied and upset with the membership we purchased. It was explained to us that with our membership we would be able to reserve sites at Forest Lake Rv Park in Advance, NC. without a problem since the RV park was so large and we were escorted around the entire park to be shown all the amenities and camping areas. We were also shown many nice sites throughout the park that could be chosen on a first come first served basis. This was a total false representation. First of all 80% of the park are full timers, secondly, the remainder of available sites are reserved for both retail, which we cannot reserve, and then members which we have found out are very limited. Given these restrictions it is almost impossible to make reservations at any time. We were also told that the wonderful part is that we can reserve 60 days out with our basic membership. We are not even able to get a site 60 days out into December which is not even peak season. Furthermore, there are retail sites available at any time when going through the booking process, just not for members. Membership services told us that if we upgrade our membership we can reserve more than 60 days out having a better chance to get reservations which to me is bate and switch, plain and simple. Is this fair business practice? This is what we were told and this is not what was true about purchasing a membership. Why in the world would we want to renew our membership for another year when we can't even use it?

I called the thousand trails customer service because there's a problem with our membership, to begin with didn't know that there was a problem and first I sat on hold for 20mins before actually speaking to a person, who clearly didn't know what she was doing and had to get another person to help me and this person was rude and obnoxious her name was DONNA, every time I would try to speak she would rudely interrupt me and proceeded to scream at me that I was screaming at her, so I said that I would just like to cancel the membership and she said that wasn't possible and I also couldn't get my money back because it was passed the 30day window even though my husband and I haven't even gotten the chance to use the membership. She also kept saying that they sent a letter in the mail about said issue with membership but we never received any letter in the mail. We as a active duty military family are severely disappointed in thousand trails membership services and the very disrespectful, rude and unprofessional attitude of their customer service employees, especially the customer service employee named DONNA

I have been in contact with Thousand Trails through customer service and member services. I have communicated by phone, email, Facebook message. Each person I talk to says they fixed it and they will refund my money. 2 months of unauthorized payments have been taken on my bank. I complained to the BBB, no word yet. I have documented over 20 calls and emails. Numbers I have called : 800-338-7788 800-205-0606 and 877-226-7661. They will not let me access my account to change my method of payment in order to stop these withdrawals from my account. So, I have no account but they are still taking the money? the reason we cancelled is that we got no notice and they raised the cost per month and it was far too much for the quality and ability to book a spot.
Prior year paid $ 35.42. Noticed the increase to $48.75 in my bank account. No notice from TT. The year prior I got 10 emails asking me to respond to continue as our contract was up. Never wasI told that they arbitrarily increase the amount and with NO notice.
THe email sent after we realized they began a new year :Assistance needed immediately!CANCEL

Ina Kropf
Mon, Aug 5, 5:52 PM
to memberservices, bcc: Verle

Thousand Trails
Membership #: [protected]

I was under the assumption that our TT membership was to end this month. We had sent a cancelation notice (although we were told by some customer service persons that we did not need to do so) yet I am still being billed, and at a higher rate without giving you the authorization to do so! I do not want to continue our membership. I was told by your customer service repeatedly that this was a one-year at a time contract and I could renew it if I wanted to. Yet you charged my credit card without my permission. Customer Service said that the original paperwork states it became an automatic renewal. We asked repeatedly if it was a one-year deal when we began this past year's membership and were assured I would have to renew myself or it would end. I looked and our lawyer looked it over and we can find no such clause regarding anything about the auto renewal. In fact the years prior they solicited our continuation of our membership and did not auto renew! I want to be assured that we will not be billed nor responsible for the entire upcoming year because we are canceling now. The customer service person on the phone (both of them) was a little evasive on that issue. So, I am paid in full through August 2019 and want you to stop auto pay from my bank immediately. I would have stopped it myself but I am now unable to access my payment method after my phone call with your Customer Service department. That alone is rather "fishy". I would like the statement in writing that you will not bill me for the next year as your customer service person assured me it was on a month to month basis as of August 2019 and that we have a 0 balance due. I would like confirmation of the receipt of this email so that there is no misunderstanding in the future or "lost" paperwork regarding cancellations. We no longer want to be members and do not authorize any further payments from our bank account. We are not and will not be liable for any further payments. There should be a zero balance on our account, not the $536.25 that it shows now. I feel as though we are being somehow duped in to some TT money making scheme and we want NO part in your underhanded and quite unlawful actions.

I'm a disabled veteran that was trying to use thousand trails full time but my vehicle broke and I can't afford to fix it. I also can afford the membership or dues. I tried to consult a customer service rep and they told me that I'm out of luck, too bad, you can't cancel until your unused $5500 membership is paid off. What a scam... I wish I had done more research into the downfalls instead of being blinded by the advantages. I'm going to end up with my credit ruined because of thousand trails.

We have been members of thousand Trails for years, we live in the Pacific Northwest. We bought this membership because it was a private camp ground now it is a public campground. We as paying members should be able to reserve a camping spot before they are given to nonmembers. It is pretty sad when you can't get into a reserve weeks before you want to go, yet there is empty sites reserved for nonmembers. We pay thousands of dollars for a membership plus hundreds for dues every year and can't get in to a preserve that has empty sites saved for nonmembers! Are there other members who are experiencing this? With this happening, We would not recommend Thousand Trail membership to anyone.

I am also very upset about the loss of the adult.pool. I do not want kids splashing water and playing games while I am trying.to take a swim, relax, and enjoy my time in the pool. We purchased this membership for our retirement. We use wilderness lakes in Menifee. I Our kids and grand kids were small we used the family pool...also my husband had not been able to fish for over a year because of tide pods being placed in the canals. We use wilderness lake in Menifee And it has always been a place where we took our. Is marketing more important than happy members?