Thorntons
reviews and complaints

I made a purchase on my debit card for $10 worth of gas normally even though they've been ratchet since I moved around here but still closest gas station so prices went down on gas so I needed some gas I've always so that they're not as professional or attentive as they should be when they doing transactions nevertheless she didn't even ask me do you have your rewards card I had to tell her can I use my rewards card by then she had already taken the $10 for the gas she tells me to take my car back out and put my car back in Sochi double charge me for $10 worth of gas she did not even tell me that this transaction was going that way if it was too late for me to use the rewards card for this particular transaction I could have used it next time why would you double charge me and not even tell me there are some really ignorant mental people in this world that are aware of what they do and just don't give a damn there is no excuse for what happened this is day three my money still hasn't been returned to my card I spoke to management they all stick together she claimed she was going to pass it on to the general manager that this ignorant cashier very inattentive very nonchalant and when I came back in 15 minutes later after this happen she had disappeared I'm sure there was no reprimanding her I'm going to wait one more day and then I'm going back to the store this is really a sad situation and everybody else is complaints on here I believe everything going through what I just went through is ridiculous how do you not look at the screen and see that you double charge me you're the one behind the cash register looking at the screen not me and then I didn't get my receipt the first time when I went back to talk to the manager she pulled a receipt and she claimed the money was sent back to my card it never takes this long for money to come back to my card we shall see the weekend will hit and then they're there will be no transactions it does not ever take this long they are ignorant ratchet and just want their paycheck how are you rude to particular customers there are some really sick people out here she didn't say hello she just said may I help you she wasn't attentive at all it's really pathetic in this world but that's the way it is people just want to work and get a paycheck they don't care about humans no more or anything she know good and well she had double charge me how do you not see that and you work there and you're looking at the damn screen I'm over it I'm never going to Thornton again this particular Thornton is on a 127th Western blue island Illinois stay busy stay ratchet because I will not be back I was waiting for something to happen because I knew this gas station was ratchet

I will never ever go into this thortons again after going into it for years, I encountered the most evil, nastiest employee on the face of this Earth by the name of Juanita. I went in there to purchase some tobacco product for someone and I specifically told her what I wanted and she gave me the wrong item I looked at the item and asked her if I could go show the person who wanted it if he was okay with it she said yes when I walked back into the store I told her it was the wrong item she had given me because I read her the text message stating exactly what I wanted anyhow I only had $10 on my debit card and for her to return the item she gave me, which was the wrong item, for me to get a credit back onto my debit card would take a few days and I had exactly $10 on that card therefore I did not have enough to purchase the correct item i asked for had she been listening to me in the first place. I brought that up to her, and I told her I was not able to purchase the right item because she had given me the incorrect item well needless to say she got so ghetto and nasty with me. It escalated to a heated argument and mind you all, there were at least 20 other customers in the store with children and she still thought she was in the ghetto and thought she was mrs. Tuff badass and wanted to keep bobbing her head back and forth getting loud with me thinking that was going to scare me so I argued back with her. I was not going to shut my mouth and let this piece of crap b**** talk to me the way she was talking to me with her nasty attitude, considering the fact that she made the mistake. We were arguing for at least 10 minutes and it clearly seems like she did not care about her job or getting fired from her job because you are not supposed to engage in arguments with customers and that's exactly what she was doing with me. I'm not saying I'm innocent, she started with the nastiness and my jaw dropped because i couldnt believe how nasty she was being and how loud she was getting so in turn, I gave it right back to her. She's a piece of s*** and she does not belong to work an environment with customers and the manager who was there could not even put her in her place, and instead he sat back and enjoy the ride. never ever go into this Thornton's again after going into it for years, I encountered the most evil, nastiest employee on the face of this earth by the name of Juanita. I went in there to purchase some tobacco products for someone and I specifically told her what I wanted and she gave me the wrong item I looked at the item and ask her if I could go show the person who wanted it if he was okay with it she said yes when I walked back into the store I told her it was the wrong item she had given me because I Rudd her the text message stating exactly what I wanted anyhow I only had $10 on my debit card and for her to return the time she gave me, which was the wrong item, for me to get a credit back onto my debit card with take a few days and I had exactly $10 on that card therefore I did not have enough to purchase the correct item head she been listening to me in the first place. I brought that up to her, and I told her I was not able to purchase the right item because she had given me the incorrect Item. well needless to say she got so ghetto and nasty with me that it escalated to a heated argument and mind you all, there were at least 20 other customers in the store with children and she still thought she was in the ghetto and thought her 90lb [censored] was misses badass and wanted to keep bopping her head back and forth getting loud with me thinking that was going to scare me so I argued back with her. I was not going to shut my mouth and let this piece of crap b**** talk to me the way she was talking to me with her nasty attitude, considering the fact that she made the mistake. We were arguing for at least 10 minutes and it clearly seems like she did not care about her job or getting fired from her job because workers are not supposed to engage an arguments with customers and nothing exactly what she was doing with me. I'm not saying I'm innocent, she started with the nastiness and my jaw dropped because I cannot believe how nasty she was being and how loud she was getting so intern, I gave it right back there. She's a piece of s*** and she does not belong to work and environment with customers and the manager who is there who was a tall dark man with dread locks was another piece of s*** who did nothing to stop the arguing, instead he was kicking back and enjoying the show. This stupid b**** does not need to be working with customers because she does not have the skills all she has is her nasty attitude and she thinks she's a little hard [censored]. She weighs about 90 lb and can be tossed around like a rag doll. Juanita if you're reading this, you should really keep your mouth shut and stop engaging in arguments with customers because you don't know who you're going to run into. You don't deserve a job you're a piece of f****** s*** and your manager whoever was kicking back enjoying the show is a bigger piece of crap. You sold me the wrong item Juanita you're just trying to cover up because you're an idiot with an IQ of a Peapod if you can't even get the right item you stupid idiot. And you're trying to turn it on the customer saying that I wasn't sure what I wanted and blah blah blah blah blah I sure as hell i didn't tell you I wanted what you gave me. You just sit behind that desk running your big mouth getting off now be thinking people are going to be scared of you and then you want to run to the phone and call the cops because you're afraid you're going to get your [censored] kicked when someone like me gives you a run for their money. This place is garbage and I will never ever ever come here again! Keep bopping your head back and forth you 90lb piece of crap Juanita because one day you are going to mess with the wrong person so I suggest you keep your f****** mouth shut and don't engage in arguments with customers.

In August 1st, 2019 around 10 pm I parked between 2 vehicles in front of the gas station. It was dark out and I did not notice I had pulled in forward into a non parking zone. My friend gets out of the vehicle and walks into the store while I remain in the vehicle. Not even 60 seconds later I see a Caucasian male employee of this gas station with lengthy dirty blonde hair approximately to his shoulders come out of the store and quickly approach my vehicle. The look on his face was a little intimidating so I let my window down just a bit and said "Hi." He then immediately told me that I needed to move my car, I could not park there, only the handicap could be there, and before I could even register and respond to his approach, he stated to me that he doesn't care what I have to say and I need to move now. I was so shocked and confused at his instant hostility and anger that it took me a second to realize what was going on and I said to him "I didn't realize I couldn't park here, but it's fine. I'll move." He stood next to my car to make sure that I moved. Before I could let other passing vehicles clear the way behind me and put car in reverse so that I could move he yells "Move now!". I stopped and said "Relax you haven't even given me a chance to move. I don't have a problem moving." He walks away and goes back into the store where customers had been waiting in line. In the midst of this the vehicle to my right was leaving so I waited for that vehicle to back out of the park spot so that I could move my vehicle into the spot. Again, there are passing vehicles and a vehicle parked to my left and my right. Before I could wait for this vehicle to my right to finish backing out of the spot next to me. A Caucasian female employee with a tattoo on her neck approached my vehicle with the same approach as the male, not even 30 seconds later. I said "Ma'am I know I need to move I'm waiting for passing vehicles and the lady next to me to leave so that I can move over. She says "Well he just told me to come out here and make sure that you move." She is saying this as my car is in reverse waiting for the proper clearance to move over. Which means she knew I had every intention on moving, but they just wanted to harass me. By this time I become irritated because I was yelled at for no reason instead of being asked nicely to move, I was approached twice when the first time was enough, and I truly did not know that I was parked in a non parking zone, and I was cooperating with their requests, but they wouldn't even give me proper time and ability to do what they asked of me. I then stated that I was not comfortable and I was not happy with their hostility when I had not done anything to deserve it so I got out of my vehicle and went in the store to tell my friend that we should leave and not give them our business. When I walked in I noticed the female employee also had a line of customers as well. Both employees stopped serving their customers to come out and harass me. As I am explaining to my friend everything that had transpired while heading back out of the store the female employee makes smart comments and then the male employee started making comments as well. I then become really upset and tell them how wrong they were and how I have never experienced anything like this in my life. The treatment was unnecessary and unacceptable. The male employee then grabs the phone and calls the police and describes as "2 black girls" and he kept saying "black" throughout his phone call. He never really gave any other kind of description of us and I instantly caught on to the fact that it was my race that was his issue more than anything else. My friend and I had every intention on staying to be able to speak with the police because they were wrong, but an African American customer said to me very plainly "You two may want to leave. They don't play with black people here and the lawyers here don't play either." So we left and called the police ourselves to keep a report on file just in case anything were to happen to us. As we were leaving out the male employee followed us out of the store. I am very unhappy, I am highly offended, and I would like for something to be done immediately.

On Friday morning July 19, 2019 I was in Thornton's getting my cigs on the way to work. There was a long line as usual and only one cashier! I don't mind it cause I knew it was a usual day of Michelle being by herself cause no one apparently knows how to do a schedule there! I get closer to the front of the line a d as I look over the store manager is either sleeping or passed out at the computer! Everyone in the store was talking about it and snapping pictures! How do I apply for a job like this where you sleep in the job and get paid for it? I have watched this store go down hill big time! The general manager is a cry baby Everytime you turn around she is crying about something, the store manager is a loud obnoxious unprofessional hood rat, Trey does nothing but walk around like he is lost with that ugly straw hat on! All of my favorite employees are disappearing! You never feel welcome in this store anymore you feel more like you are interrupting their social time or hang out time! Maybe I should just go to speedway! At least there their management is mature!

I have been coming into this store for a couple of years now. I have decided not to come back to this store due to the management! I was in the store this morning and the cashier was alone! The store manager finally gets there completely trashed at around 7:30 am! I come back at around 9 to refill my coffee and the store manager was passed out at the computer. The cashier was still all alone with a line from hell! I watched both the guys disappear, got used to the dark hair store manager and she disappeared also! Now all I see in this store is good rats who look like they just graduated head start! The store is always a mess! Something needs to be done with this store before all the customers never come back! Bring back the guys or the dark hair lady! At least all three of them would speak and kept the store cleaned and in stock! The general manager is very rude and disrespectful, the store manager is ghetto, and who is the guy that wears the hat all the time? He loves arguing with us customers and following is out the door to get in the last word. What happened to customer service? Is this how Thornton's is run now since the buy out?

Thorntons #308
34225 N. US 45
Third Lake, IL 60030
(847) 543-4808

Is the Gas Station I go to All the time when visiting my parents. There was NO Reason for the Cashier Alex to write down my License Plate # as well as Not Authorize the pump & have his friends hanging out in the store harassing customers by Laughing & Staring at the customers! Ridiculous, haven't felt so unwelcomed as a Customer in a very long time. I will NEVER GO BACK TO USE MY MONEY @ THORNTONS EVER AGAIN! Thorntons just lost a long time Customer! I will also be referring others to go to other Gas Stations! Get your staff together and Retrain them for Customer Service before you Lose more Customers!

Christine Marker