The complaint has been investigated and
resolved to the customer's satisfactionResolved Thisisanime.com — Buyer Beware!
resolved to the customer's satisfaction
Beware of this company! They mess up 75% of your orders, sell items on their store which are NOT in stock then notify you that they are back ordered (average wait time 3-4 weeks), send the wrong items, send out items using MEDIA MAIL when you choose USPS Priority, do not even follow their own policies, take average of 1 week to reply via email with NO PHONE NUMBER!
On 5/4/08 I placed an order for a total of 4 DVDs. I choose USPS Priority mail, and used a personal credit card. This particular card was one which I had not used since 2007, and when I didâ�¦it was for an ATM cash advance. By 5/14/08 I still had not received my order and had already sent them 2 emails telling them if they did not have my order in hand to me within 3 days, to refund me in full. I got an email a day later indicating my order had been shipped, but they failed to tell me that Bleach Part 7 DVD set for $21.75 was backordered. I only figured this out because I viewed my order details online. I was furious since their website still showed â��IN STOCK NOWâ�� and they were still selling it, plus again they had charged me in full even though I did not have all my items! I got my order on 5/19/08, missing the one DVD set on backorder and sent an email back to them telling them to either send me out the missing DVD set or refund me for the missing item immediately.
On 5/22/08 I got an email from them indicating that the missing item just came in and would be shipped out tomorrow and they would send another tracking number. I told them to ensure it was sent to me via USPS Priority since that is what I paid for. On 5/25/08, exactly 3 days later againâ�¦.I got a phone call from my credit card company wanting to know if I had tried to charge $500+ in computer equipment, which came from a â��Company in Californiaâ��. At that point I knew since I had not done anything with that card since last year, that either A) They were storing credit card numbers in their database and upon processing them, ended up selling them off OR B) someone had successfully hacked into their website and was pulling card numbers. What is more likely though, that someone hacked their site and continued to try to make charges exactly 3 days after my past few ordersâ�¦.or that it was someone internally at their company who was doing so?
I tried to find a phone number on their company to call on this, as this was ridiculous. No phone number on their site. I then came to find out that thisisanime.com is OWNED by a company called â��Best Buy Animeâ�� in California, who also own animearigato.com. You can see the same business name and address if you look at their website contact info sections and do a WHOIS lookup on both domains. I tried getting a phone number off of that address. Phone company said there is no phone number for that address.
I sent them an email with my concerns, specific past order details, and info from my credit card company who had now cancelled my card at my request. I got a reply back a day later indicating â��Sorry for your concern. This has never happened before. I will have the owner contact you tomorrowâ��. On 5/31/08 I got a package from them in the mail, with what I hoped was my missing item. No such luck! Instead I got a completely DIFFERENT DVD that I never even ordered and these guys list on their included receipt highlighting the item indicating it HAD been sent out!
I sent them out an email on same day indicating how furious I was, that I wanted them to send out my missing item and if I did not have it in hand by Monday that I would be contacting my credit card company to do a chargeback in full, and posting my review of their company practices for everyone to see.
It is now 6/2/08 and still no phone call or return email. Anyone who owns a business knows that if someone makes such a bold claim, you do whatever you need to contact them ASAP. Why wouldnâ��t you especially if its either someone in your company stealing or someone hacked your website, unless you knew this was happening already!
I am amazed how far this company took this situation, and I truly hope that my credit card companyâ�¦who has been notified of this situation and given what evidence I could on this potential theftâ�¦prosecutes them in full. I hope everyone can learn from my mistakes with this company and avoid Best Buy Anime / thisisanime.com / animearigato.com at ALL COSTS!