The complaint has been investigated and
resolved to the customer's satisfactionResolved TheWigs.com — Unauthorized billing
resolved to the customer's satisfaction
THEWIGS.COM (not to be mistaken with WIGS.COM as they are a very good company!) is a ripoff and scams their online customers with lies! I discussed with them 3 times on the telephone to ensure that I was purchasing a platinum/warm blonde frosted human hair wig. They ensured me that I would love it! When it arrived it was a dull, dirty dishwater brown colored wig. I called them they gave me a return number and I shipped it back to them. They originally charged me $13 in shipping for a very small box which included a very lightweight wig (from Calif to Washington state). I returned the wig and shipping only cost me $6. THEWIGS.COM wouldn't accept the package as they said the return number wasn't on the outside of the box which they never told me to do, however I included the number inside the box with the purchase order form and the wig. I then returned the wig again with the number on the outside of the box and they told me there was nothing they could do unless I wanted to pay a $75 restock fee and I'd also have to pay $400 for the wig because the wig sale was off.
Needless to say, I was very unhappy as I paid for shipping 3 times, received an unsatisfactory wig, the customer service people were rude to me, and I'm stuck with a $350 bill and a wig that my dog won't even play with!
A very dissatisfied THEWIGS.COM consumer.