The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
ThePowerLevelFalse advertisement / scam

G

I had been a customer of TPL for several years buying small amounts of gold for my mmo's, however I do heed you warning with any orders above the amount of $20. I paid $30.68 through Paypal for 84m virtual currency with an estimated delivery time of 5-10 minutes. 5 hours after placing my order I contacted their livechat because I had not received a cent of it. I spoke with their operator "Frank" who told me they were out of stock at that time but would deliver my order within the next 4 hours. 10 hours after that, I contacted livechat once again and spoke with "Yoyo" who then tells me that their prices went up and would not deliver nor cancel my order unless I paid $34.68 saying it was their new price for the amount I had already purchased. When I took a quick glanced at their updated prices it was not that either, it had gone up to $39 and some change and shortly after up to $44.63. I demanded a refund and instead got bribes by another operator who joined the chat named "Connie" who tells me they would give me bonuses on future orders and offered to give me 75m of the total I paid for. After several minutes going back and forth I figured they were going to keep dancing in around in circles to avoid refunding my payment so I took the 75m and saved the chat logs to be used as evidence of false advertisement and fraud in my Paypal claim. Moments after I was spammed in email by them asking me to close the claim, that I had received my gold and was being accused of scamming when it is clearly the other way around. I showed them all the logs of what was said and done repeatedly over the course of 16 emails (so far) and they still deny all of it along with stating I was the one that did not want the refund in the first place when it's in there in bold that I did. So again, going in circles to avoid refunding the revenue they made off me or rendering services. I have seen several complaints of scams on other customers but again, as I had been a customer for years I did not think it'd happen to me. It did.

Avoid Thepowerlevel and search for a different, trustworthy site.

Below are logs:

Welcome to Our Site
Please choose the department or service item to get live help.
Powerleveling service(Online) Gold service(Online)
Merry Christmas(Online)
If the operators are all busy and you can't get response for a long time, you can contact us by Email, MSN, Yahoo listed on our site. Thank you for your cooperation!

Yoyo 10-13 23:16:04
hello^^ welcome, what can i help you ?
You 10-13 23:16:51
Hi Yoyo...I bought gold for <game>, order #T111xxxxxxxxxxx
this was 14 hours ago, still nothing
Yoyo 10-13 23:17:01
checking ^^
cause our price is changed :(
so we cant mail it :(
You 10-13 23:21:51
umm I already paid
Yoyo 10-13 23:22:07
we can refund
then you order again
ok?
You 10-13 23:22:31
no that's not okay, that's a scam
Yoyo 10-13 23:22:44
:S
You 10-13 23:22:58
I talked to Frank earlier, he said it was because you were out of stock but they would mail
Yoyo 10-13 23:23:34
yes then we have gold for higher price now, so we cant mail it for that price
You 10-13 23:24:44
so you sell me gold, change your price afterwards and won't mail what I paid for lol?
I've been a customer for years
Yoyo 10-13 23:25:45
can we just refund you now, then you can order again
we willmail now
i know :(
so i want u can understand us
:(
sorry
for taht
that*
You 10-13 23:27:04
okay, refund.
Yoyo 10-13 23:27:59
or you can pay a little more :P
You 10-13 23:28:07
hell no, you scammed me
You 10-13 23:29:01
Oct 13, 2011 Payment To Virtual Commodity Trade Centre Completed -$30.68 USD
Yoyo 10-13 23:30:01
can we give u 75m?
You 10-13 23:30:22
I paid for 80m +5% bonus BEFORE price change
Connie 10-13 23:30:42
yes
i know
but our cost up now
You 10-13 23:31:03
so keep the bonus
Connie 10-13 23:31:06
if we give you 84m now, we will get much lose

You 10-13 23:31:18
well I lost $30
Connie 10-13 23:31:32
no no, you wont lose your money
Connie 10-13 23:32:03
you know, now we need use 34.68$ to get 84m
you play this game, you should know, many account got banned a few days ago, so many gold providers up price this time
and gold is a little hard to get, too
please understand us
you are our old friend
You 10-13 23:33:16
Better Business Bureau won't understand
Connie 10-13 23:33:16
please
next time
if the price down
maybe we can give you gift
You 10-13 23:33:53
how do I pay the extra $4 without paying everything
Connie 10-13 23:34:08
you can check the price on our site now
You 10-13 23:34:47
the price on the website is not $34.68
Connie 10-13 23:35:09
34.68$ is our cost
You 10-13 23:35:23
East Server 80 M $ 39.52 5 % Bonus
You 10-13 23:35:37
39.52
Connie 10-13 23:35:42
yea
You 10-13 23:35:51
from the $30.68 I paid earlier
Connie 10-13 23:36:10
34.68$ is our cost, not selling price
You 10-13 23:36:29
okay, send me the 75m
Connie 10-13 23:36:36
so you should know we really cant sell 84m with 30.68$ to you
You 10-13 23:36:47
you already sold it to me, you just haven't sent it

False advertisement / scam

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