The complaint has been investigated and
resolved to the customer's satisfactionResolved TheNewConnection.com — Overcharging and lying to customers!
resolved to the customer's satisfaction
I ordered a Fuji F31 from them on December 22. The price when I ordered it was $309. The shipping was going to be $14. I didn't notice at the time, but when I printed out the invoice, nothing came up but the order number (172577) and all their return and replacement policy. On the 26th I received an email, asking me to call to confirm.
I did. The salesman, Ed Sharp, tried to sell me memory cards, and then a "better" battery. I asked why, since the camera was rated as having a very long lived battery. He told me that I had purchased the "European" version, which did not come with the "upgraded" battery, but for $30 more, I could get both the better battery and the original factory warranty, not just their warranty.
When I said I wasn't interested, he said he'd do it for $20, and then when I said to cancel the order, he said $10. I said for $10 I wasn't going to fight it.
Later I checked, and as I remembered, they did advertise the product with the "better" battery.
I called back 2 hours later, and told them to cancel the order. I was told they couldn't, but I could refuse acceptance of the package. On the 27th, the money was withdrawn from my account.
Here it is January 4th, nothing yet, and the return policy says that I can't return anything after 10 days from the invoice.