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1.8 30 Reviews

Horizon Outlet Store Complaints Summary

6 Resolved
24 Unresolved
Our verdict: When using services from Horizon Outlet Store with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Horizon Outlet Store reviews & complaints 30

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Newest Horizon Outlet Store reviews & complaints

ComplaintsBoard
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6:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Horizon Outlet Store Fraud

Net First Platinum and Horizon Gold "credit cards" are the same scruptulous people! Do not take there "offers" it's fraud!

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9:42 am EST
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Horizon Outlet Store - DECEPTIVE AD

misleading ad lead me to believe I was paying a processing fee for a national credit card not a restricted one to a specific internet outlet. I don't need this type of card. Can anyone who has had this same situration happen to them tell me how to get a refund?

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12:00 pm EDT
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Horizon Outlet Store Misrepresentation

I just fell for the Nettrustplatinum scam, but unlike the people who registered complaints before me, I am getting my money back supposedly. I spoke to some one who was introduced as a supervisor, a woman, and after trying her best to talk me out of it, and giving me a five hundred dollar increase, and realizing that I wasn't going for it, she gave me my money back, and cancelled my account and assured me nothingelse would be taken from my account. SUPPOSEDLY, we'll see. I called [protected] and spoke to "Alan" explained the problem to him and he sent my call to the "supervisor". It's probably two people in an office somewhere. lol. When and if I get my $29.95 back, I'll post it.

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ourweddingstore
, US
Sep 18, 2016 10:45 pm EDT

my friend has this card due to the fact she has no credit so got the info by mail and she pays her payments on time and she pays like 8.00 dollars a month due to remove all the extras on the card then she does not need, and the first year she bought a few things and she had filled bankrupty about 10 yrs ago cause she was with a guy where she open sears card jc penney card walmert card kmart all the stores cards and they was pay it together then they split and was paying until 6 months later he stopped pay it, and cause she opened it with just her and would order a sec card she was the one fully responabilty of it so she tried her best to pay them so she would pay 200 on one a month then 200 on another but then the late fees got added up and was not enough for her to even get it balance down she filled bankurty she was gonna have it all put together into one bill but she did not I think she should cause it was show she was pay now other credit places deny her all the time, so now after she has horizon for a yr pay 8.00 a month which is like paying nexflex account after the yr she applied to a visa card and she got a credit limit of 250 was the start now 5 yrs later she got a limit of 7, 000 but she owes nothing cause its for xmas and she only charges about 2000 for the 2 kids the husband, mom and dad and aftert then she just pays on it till the balnce is due, or a er comes up with the cars or med expenses but I though the same was not good but my friend shows proof that before she got denied everywhere and after being with hortize co a yr she has visa card so it may sound bad but they do report to the credit, and now she has 2 auto loans in her name one is just her and 1 is her and her husband together and they rept it as well and hopefully down the furture she will ne able to get a house loan cause she really wants to get a loan for a house, even if they help with just the down payment and she and her hubby can take it from there, cause I am in the same boat as her when she could not get any credit cards and its gets me mad cause I do have a car loan and I make the payments ever week but I pay by the month and I still can not get credit so if it helped her it should me, and I run a small home base business and need to get my credeit up and I have a monthy clover that gets reported as well for accepting credit cards, and I get to open net terms with some of the drop shippers I am with but still does nothing for me, so I may have to just try the 8.00 a month for a yr and just buy small items that what she did till she applied and got appoved my visa so everyone has there own opinion and experience so if you need to build you card this the way to do so, but they should say yes we are giving you 500 but can only be spend in the website and monthy payments so if you do not order but they payments are being made and the other credit are mot see u did not order anything there see u made the payment on time and hopefully in a yr you will get to open a a credit card, so good luck to you all

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Teresa Lynn Bedsaul-Hill
, US
Aug 01, 2016 6:50 am EDT

They have you thinking its a Visa card. I applied for it so I could buy my Rodan + Fields business kit to start my side business. I received the card there is no Visa logo on it at all, it can only be used on their store website which I have no interest in.

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alfredvelina
, US
Jul 26, 2016 7:51 am EDT
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They took 89.95 from my bank account in signing for their credit offering on line.
This is a fraudulent company!
The card is not even a credit card and cannot be activated in all ways tha I have tried.
I want to get a refund and punish this crooks!
They're scambags and scoundrels.

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AnnaSchwinger
, US
May 13, 2016 4:14 pm EDT
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I'd just like to bring something up... I applied for this because I currently have no credit whatsoever. for people like me, this isn't such a horrible idea. you have to start somewhere. my suggestion would be if you already paid for the initial fee and the first months fee, give it a chance. call them and ask for basic benefits (no roadside assistance) within the first month, and it will drop to about $7.00 a month. that's less than a Netflix membership to build your credit each month from nothing to something, even if you decide not to purchase things from the website. even if you don't use this card, they still report to beaurus that your account is still open and you don't owe anything which is good for building credit. once you build some initial credit, cancel it and apply for another actual credit card.

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vicciousdog
, US
Sep 09, 2015 6:14 am EDT

I received the offer in my email earlier today but thought I would browse the product line first to see if I liked what they carried but was unable to access the store without a card # so I talked to a live agent since they had that option so I asked the live agent was there any way I could browse the product line prior to applying for the card and the agent responded with no it's our way of letting our loyal customers know that only they can shop our site and receive our low price's but now that I have read some of the complaints on here I think it's more they don't want you to see them blown up price's a few of you mentioned on here I am glad that I came here I won't be applying for the card either vicciousdog

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stacey skinner
,
Aug 21, 2008 3:00 pm EDT

I went on line the horizonoutlet.com to buy a computer. Do you have computers for sale i need one asap for school. I have a horizon gold card credit card i cannot buy a computer.

Please reply

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geraldine caple
Waianae, US
Jan 25, 2009 10:37 pm EST

I want to cancel my my card. my e-mail address is gericaple@yahoo.com

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slyng84
Panama City, US
Oct 04, 2014 11:57 am EDT

this company is a joke, , no credit here

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jdogg1
Granite Falls, US
May 02, 2014 3:17 pm EDT

You people are stupid. This is a retail credit card. And yes if you pay late they will charge you. It is still a credit card. Duh... Also it is a credit repairing card. Which means they charge you to help you. If you call to cancel the card, they will give you store credit a lower monthly fee, and a higher credit limit.

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wayne giggey
new york new york, TW
Aug 05, 2013 9:12 am EDT

VERIZON OUTLET IS A ### RIP OFF PLACE, IT IS NOT A CREDIT CARD, ITS A CARD TO BUY STUFF FROM THE VERIZON OUTLET STORE, AND EVERYTHING IN THE STORE IS DOGG JUNK, U CAN GET THE SAME FROM EBAY FOR 1/2 OF THE PRICE, DO YOURSELF A FAVOR AND JUST DONT DEAL WITH THESE LOW LIFE ### RIP OFFS

ComplaintsBoard
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6:52 am EST

Horizon Outlet Store deception

This is a company who gets people by playing on their needs. It very conveniently offers a credit card. I assumed it was a Visa or Mastercard. First mistake. Then, after paying a enrollment fee of $80.00 I received "their" credit card. I visted their site after calming down. Knowing I'd been had, I did not expect that they would be allowed to offer what is complete garbage for those prices. The items are basically worthless! Then they charge an exorbinant shipping and handling fee on two items in excess of $40.00. These two items could not have weighed more then a few ounces. They willl not finance the S&H cost. See where this is going? I decided to cut my losses. After reviewing bank statement I found out that they had been debting my account for $19.95 a month for over six months. I had never purchased anything. After becoming livid I called them and ask for them to refund the monthly fee. They would not! They asserted the fee is disclosed in very small print on the second page of the "agreement." I never could find it. These people have no shame. BUYER BEWARE...

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Joan wagster
, US
Jan 19, 2018 3:06 pm EST

I too thought this was a credit card to help me build my credit up. I didn't know you could only buy through you net work. I would like my money back and cancel my card. I don't won't to see anything taken out of m bank account. Joan wagster.

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looney tune
, US
Nov 21, 2011 8:32 pm EST

got this horizon credit card to order on line and cant find rings for men.when i click on jewlery it always goes to womens rings.

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got screwed
Norman, US
Aug 12, 2010 11:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Was told it was a credit card and it never said anything about having to buy at a online dollar store. If i wanted that ### i would shop at the dollar store. This will screw your credit because anyone who buys this crap and gets it and sees how cheap the ### is there not going to pay for the crap.

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poohbear
,
Oct 28, 2008 1:44 pm EDT

everything is junk and its not what i was supposed to get tghey are frauds

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Nancy Mitchell
Brookhaven, US
Dec 11, 2010 11:35 pm EST

This horizon is a ball of crap! If I wasn't a lady I would use sailor ligo! What ever don't sign up for it please don't be taken as I was!

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Nancy Mitchell
Brookhaven, US
Dec 11, 2010 11:32 pm EST

This is a compliant ball of NOTHING they keep taking 9.99 for membership fees and you can't even get to the so called online shopping site! They are a big rip off! What do or what can WE do?

ComplaintsBoard
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12:18 pm EDT

Horizon Outlet Store not what i though, need to stop

i took this card, the way i understood was there was a startup fee. i didn't thing that was every month, also you can't or its very time coming to get yo there store.also i'm trying to call e-mail, online to return this card and for them to STOP TAKING A MONTHY FEE.this has been going on for 2 or 3 moths.
please help me contact them or if you send this to them..

Johnny H. Sellers

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gail satchell
,
May 12, 2008 6:05 pm EDT

How in the hell do i get into the site?

ComplaintsBoard
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6:57 am EDT

Horizon Outlet Store Do not want or need it

First of all this so called credit card is not at all what I want. I do not like the fact that they want the shipping and handling for the cheap items up front. That should be included and charged to the card. I am going to find a way to cancel the card because I will no longer use it and I refuse to pay for something I will never use.

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chase m
Mitchell, US
Feb 14, 2015 2:31 am EST

I thought this was a normal credit card please cancel me i don't want this at all

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Sabra385
, US
Nov 06, 2013 10:48 am EST

Change your debit card number so they cannot charge anything to it.

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cindy bissonnette
tampa, US
Mar 09, 2013 11:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I never ordered this ”store credit card” I thought it was a credit card. I never agreed to pay ANY FEES! Cancel me, cancel me, CANCEL ME. RIGHT NOW! Please help me from losing my money on a card I will not and have never used! :'(

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sissy266
columbus, US
Aug 14, 2012 7:31 am EDT

I am with the rest of the crowd. I thought I was getting a regular credit card not a shopping card for online only with stupid merchandise that is over priced. I can get the same things at walmart for half what they are charging.
I want my money back right now because you misrepresented the card! I will be getting ahold of the BBB here and reporting the frauds. Shirley

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Victor hernandez
newbritain, US
Jul 24, 2012 6:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I want to cancel this card because I was thinking that this was a credit card and I don't need to buy nothing online and I want my money back thankyou.

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Rodney Price
Gardner, US
Oct 26, 2011 5:04 am EDT

I just got this card I did not know how much of a fraud this company is. I'm a Disabled Veteran I don't need this kind of shi*.

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maurance temple
Brunswick, US
Oct 22, 2011 5:20 pm EDT

i was made to belief this was a credit card that i could use anywhere not just at the stupid online store that i will never ever use. lies lies and more lies

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alysdexia
Stockton, US
Oct 13, 2011 3:47 pm EDT

Karen Maples is a ###.

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KAREN MAPLES
Jacksonville, US
Apr 01, 2011 4:52 pm EDT
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you did not tell me there was a charge every month off my debit card when i have not even used this card so please cancel my card and put my money back on my debit card

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KAREN MAPLES
Jacksonville, US
Apr 01, 2011 4:49 pm EDT
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i am canceling this card and i need my money for this card put back on my debit card

ComplaintsBoard
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11:56 am EDT

Horizon Outlet Store Misrepresentation

When I took this card I was assured the same day that The Horizon Outlet offered computers. When I finally got to the website I found that all that was offered was womens shoes, cheap jewelry and minor housewares. That is nothing of any use since the same things are found in a Dollar store for far far less. When I complained several times over the following month I was told that they were "negotiating" with a company. Finally I told them I was lied to and demanded my money back. They refused. So do what I've done and sue them.

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vjhaywood
Tulsa, US
Jul 06, 2014 2:48 pm EDT
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I had a Horizon card once and when I went to the site, I could not get in to even see the store. I called them and asked for a refund, they said I would be getting a refund, but it never came. When I asked again about my refund I was told that it had already been sent to my account and that they did not want to receive any more correspondence from me regarding the matter.

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robby mazzie
Copake, US
Jun 18, 2013 11:12 am EDT

i am going to copy this site and my card agreement and send it off to the better business bureau as a scam and have seen results right away with the company being shut down for faulse advertisement and had to return all monies spent. there use to be a card call the gentleman's club that was the same way... they will be returning my money asap

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dianna333
Nampa, US
Oct 20, 2012 1:40 am EDT

I thought I was getting a loan...what a scam! I want my money back. Does any one know how I can?

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cain123
Tulsa, US
Jul 14, 2010 5:49 pm EDT

I was misled. I thought i was gettin areal cedit card. Iwish I could get my money back. Nothing worth bying. I needed my money. IT IS A SCAM. cain123

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cheryl123456
Los Banos, US
Oct 24, 2009 3:23 pm EDT

my husband thought the same thing but i stop payment call your bank and dispute the charge it takes 10 days hope this helps good luck

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ervin hines
, US
Apr 30, 2009 7:50 pm EDT

I thought that this was a real credit card, not some internet card I want my money back now.

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David Combs
,
Nov 03, 2008 11:26 pm EST

what a let down. I got this card for a very spesial person i care about to make her smile when she got to see her son play football.now what you a**h****. If i had the money to sue your f***ing a**es i would.I better find some sh** she realy likes at your damn store.What a wast of 30 bucks.

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Patrick A. Dunn
,
Aug 16, 2008 2:28 pm EDT

There online app says this is a master card. It does not say its some kind of stupid store card. The thing is useless I can't buy gas with it or dinner.

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Joe Camel
,
Jul 27, 2008 1:01 pm EDT

The Horizon Gold Card is not a scam. I will continue to fight with you people regarding this issue. I have had the horizon gold card for 8 months. I have ordered items from them in the past and I have received the items three days after my order. I have not got that type of service from any other online purchase I have ever made. My credit score has increased 10 points since I initially invested in the Horizon Gold card. All of you people are really angry with yourselves for not reading the application before you signed up. Every single CSR I have ever spoke with was more informative and courteous than any AT&T, Comcast or Capital One representative ever was to me. I find it funny how you people had the Horizon Gold Card and still don't know anything about it. I am probably writing this in vain, since you probably wont read this either.

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patti davila
,
Jul 25, 2008 8:38 am EDT

the horizon gold card is nothing but a scam. it doesnt even have a visa or mastercard logo on it . all it sells is junk. i want my 29.95 back . all they did was misled me to think it was a real credit card. shame on them . they will pay one way or another because they are committing fraud.

ComplaintsBoard
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12:00 am EDT

Horizon Outlet Store Misleading credit card company!

This message is to request an immediate refund of 79 dollars made to my chase freedom visa credit card for the payment of this problematic horizon gold credit card-store purchasing card with an initial credit limit of 500 dollars. Impossible to communicate with them via phone [protected] or thru their web site www.thehorizonoutlet.com-best regards -jorge callejas-telfax [protected]

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britt92tx
, US
Jun 19, 2020 4:59 pm EDT

& also, when I received the card, I was able to login on the website. I saw a bunch of cheap stuff that I would usually buy at a Garage Sale or Goodwill. Overpriced for a $500 credit line for what they are wanting people to sign up for. I will stick with Amazon & shopping in person at my favorite stores. When you call to cancel, be prepared for the long winded list of offers over the phone depending on who you get.

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britt92tx
, US
Jun 19, 2020 4:54 pm EDT

Sweet baby Jesus! I really hate I didn't pay more attention to what I was signing up for. I didn't get scammed, I just didn't read it thoroughly. Horizon Gold is an outlet shopping card for building credit by paying a monthly membership fee but it isn't a card for making withdrawals at the ATM & paying bills. Horizon Gold card is your basically signing up to pay a monthly fee to pay off your shopping bill while building credit. I was charged $29.95 the first time & when I called to cancel it for a refund, the agent would not give me my refund! It was like talking to a human Spam Ad! She finally initiated the cancellation process & I will get my refund in full in 3-5 Days. I had to call the customer service line twice just to make sure the last agent cancelled my membership. First & last lesson on paying more attention to what it is I am signing up for. Pay attention to detail on screen, be able to view the card if it has a membership date or an expiration date.

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mary j. jones
, US
Dec 18, 2019 10:31 pm EST

I got scammed too, i just got mine ad i really have no use for it...how do i cancel it without it hurting my credit ?

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toyar
, US
Dec 11, 2018 10:29 am EST

I didn't even ask for the card it just came in the mail

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Donna Broach
, US
Sep 17, 2018 6:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Well i am in with everyone i got the same thing .They said the card was free but my bank called me a day or so and told me about the charge. I got the police in with mine i also refused the charge. I am really upset and i ask for my money back too. As of and hour ago i have not heard anything of them. Donna B.

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Tammy Booth
, US
May 22, 2018 1:36 pm EDT

I just tried closing the account to get my money back and they won't close it.

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Donna McMahan
, US
Feb 18, 2018 12:59 am EST
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My fiance also thought this was a "regular credit card"! He had a very hard time to just "activate" this "gold card after he received it! Cannot get on the website, we can browse thru the "Horizonoutlet.com...while browsing...the stuff is of poor quality, ugly selection, ugly colors, very little choice of sizes, categories, and quality! There is also no way to compare either! This is such a bad business if it even is one.
I sure wish I or he would have seen all of these reviews before he spent the money and time browsing. I sure hope that y'all have gotten your monies back!
I'm so darn happy that we never tried to order any of their crap!.
Now it's time to battle for his money back! I hope they get shut down...definitely reporting them!
Good luck to all of you as well!

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Bimmy410
, US
Jan 22, 2018 11:06 am EST

This place is weird! I received an email stating that we prequalified for a $500 line of credit. We are trying to get our credit better, so clicked the link to look into it. We have been scammed before so thank god I actually went and read all of the fine print and found out before I signed up that it wasn't even a credit card AT ALL and that you could only use it at their online store. So, then I went to their website to see what they had in their store and it wouldn't even let me look at anything unless I signed into my account. So, then I decided to look into some of the reviews that came up when I googled their website and thankfully I found this site! Thankfully I have been scammed before and now know to ALWAYS read the fine print and ALWAYS read real reviews about the product or company! I feel bad so many people got taken, but the only thing I can offer is to always to your homework on everything, especially if you have to pay upfront a membership fee or something like that! ALWAYS read ALL of the fine print, and if they make it impossible to understand (which most places do, unless you're a lawyer) then get a second opinion from someone, and ALWAYS look them up and read reviews (good & bad)...and check more than one place for reviews, some sites allow the companies themselves to write reviews, so just ALWAYS do your homework on EVERYTHING you buy, especially when it's online! You never know who may be on the other side of the screen from you, ya know! Well I hope this helps someone! Thanks for the helpful reviews, I will DEFINITELY NOT be applying for them now!

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AustenArcher
St, US
Sep 16, 2017 1:53 am EDT

* Same thing happened to me here in KS. Signed up for a genuine Credit Card according to what was shown and described. Ended up getting a Cheap Online Store Card with a mag-stripe that is fake also.-(talk about a Bummer especially when you need some $) I received a brochure with the card that says I have 30 days to cancel the card and receive a full refund for the $30 plus I spent in good faith. So of course after reviewing their website that supposedly has 8, 000 plus items and growing- all cheap junk with no recognizable names/brands and half the categories are empty or show the same Chinese made items over and over again.
* So I call the cancellation number provided and the lady who answered acted like she did NOT hear my request to cancel even after multiple attempts telling her "that I just want the card Cancelled and a refund for my money...". Instead she kept blabbering on how this card was going to fix my credit after every monthly report. Each time I asked to cancel she would add a bonus to my card first by extending my credit line from $750 to $1250- a $500 increase, next she tells me that she would refund $10 of the original cost and I could still keep the card, then she gave me a free $60 voucher to the company with no expiration, she enrolled me in the 'bonus' benefits including roadside assistanse (not much bty), legal assisstance, universal RX Plan, and Credit Monitoring offered on the card, she then went on and on how I would now be reported to the Credit Bureaus every month as a person who is entrusted with $1250/month- (whether or not any spending is done). Strangely though when I received this card the brochure made it very clear that "the company does NOT guarantee that my credit will be reported to the Credit Bureaus based on this card..." -so somebody must be wrong". Finally the lady extended my next payment date to a later date and informed me that if I needed an extension to call in and that could be arranged as well. They seemed desperate to keep me as a member. So in light of this I'm giving them a chance to keep good on these promises. - Sure hope I don't regret this.
* If all of these promises are kept- mainly that my credit score be reported monthly as positive credit action with increases in my score. I will hold onto the card for that. If Not then that Card will be a gonner and the company will hear from me as I will hold them to their promises- Especially since the call was recorded fortunately.

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dollyemma
, US
Aug 11, 2017 11:16 am EDT

I just had gone through my paperwork and found the letter. I was going to activate it but then I saw this site. In fact I don't even know where the card is but I never got a bill.

I'm so look glad I found this site. I do know how you all feel because six months after my Yorkie died one of my neighbors had slipped an envelope under my door and in it was $1, 000 so I could get another dog because she said she saw how much I loved and cared for my dog. Well I applied to an add in the classifieds online for a Yorkie, well in the end because I wasn't really paying attention and was still grieving, I was scammed out of all my money! By the time I realized it I was shaking, crying and sloop mad at them but a lot more mad at myself. I called police and filed a report but they said there is nothing you can do even though I had all the receipts. He said people are so sophisticated now they can make anything real. Now I have no dog, no money and don't know who it was that gave me the money and if she sees me I won't know what to tell her. People like this are going to burn in bell and I'm going to watch from Heaven and laugh! I was told that if you are scammed from a company like this, ALWAYS report it to AG. The more people do this the more they pay attention!
Good luck to everyone and I hope you all get your money back and thanks to all of you on this site, u have saved me from losing more money I don't have. I'm on SS so especially today for everyone every dollar counts!

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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Horizon Outlet Store - Not what i thought i was getting!

I signed up for the horizonoutlet.com posted"credit card," but this is not at all what I thought i was getting. So, i ordered this card, to my surprise, bought into a card that lets me shop at their web sight. Ok, this is not all: the stuff is literally junk. I can buy this at the dollar store if i wanted to. I was also disappointed to find out it cosed...

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12:00 am EDT

Horizon Outlet Store No good products to buy online!

Their taking $9.95 off my visa card every month. And the products they sell I don't want. The item I do want they don't carry. So I'm very disappointed with there service. I will be asking for a refund to be put back onto my credit card because I've never purchased anything from them, and I've been a member since 11/2006!

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Leslie
, US
Aug 13, 2023 4:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It will not let my shopping 16 number or pass word it keeps saying errr and it's good I even tried talking to ya last evening and what I was told to do is still nothing works I have boost platinum 750 credit and it won't take my info to start shopping

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Tiffany Belasco
, US
Jul 12, 2023 12:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Now I was not charged but someone tried to buy something from you using my stolen credit card can u please tell me who tried to make this purchase. This purchase was made this morning I have attached a file showing you a picture of my bank statement. Please contact me back at tiffany.belasco0808@gmail.com thanks

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Heather Coates
, US
Aug 15, 2022 10:11 am EDT

I want to cancel my account I have not used it or anything they won’t cancel it

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Sarah Jane Wright
, US
Aug 06, 2022 2:59 pm EDT

I had a transaction for 15.oo I did not approve this transaction it appeared on my card this morning it says it was at 7 am

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Bozell Colt
, US
Sep 07, 2019 6:11 am EDT

I was provided with the wrong information and set up account for a credit card not a outlet store of some kind

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+1 (800) 251-6144

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shop.thehorizonoutlet.com

Most discussed Horizon Outlet Store complaints

No good products to buy online!
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