The UPS Store
reviews and complaints

I dont know how to describe my experience with a ups courier other than he was not only rude but went bk n forth with me and because I spoke to him the way he spoke to me he didn't like it and said to me (female by the way) to bring it! He said it to me at least 5 times! Not quite sure what the customer service rules are for delivering to an apt?

East Baseline and 24 th Street UPS store.

I have a very angry BOMB with this store professional or regular service. After all these twenty years of stay and live in America. This is one of the store should immediately CLOSE DOWN.

My situation is, I have an important document send from Arizona to California. I paid over $25 all they do is bring it there and bring it back. And most of all when I request the service and advice about info note that inform the recipient and pick up at transit UPS point. The people their is refused to further conversation and offered the professional/standard/normal service to me. It is like no human is working but they still breath.
My whole life works for customer servicing in various field which mostly is 5 stars company. This UPS store attitude is so sick. It would remind you that the security and homeland security is in danger and warning. And they as a transportation delivery people do not promise to assist and provide the community with service. I was so pissed off, it is just like AT&T those Mexican supervisor or manager attitude to people around the world that they do not know. Last time, it is so unfriend and unprofessional, uncivilized and irresponsible that I as an adult 45 years old, I cried for at least 20 minutes for this begging them can hear better English and provide standard service to public.

THEY ARE DEFINITELY NOT DOING BUSINESS. Probably that day at the store the manager schedule Blind Deaf and all the disable staffs in one schedule in one store. And so happen the customer they thought is their security personnel.

My important document was wasted and with the xxxxvvvvvvzzzzz manager handled? is like insane? For no reason I order a two day delivery document service for $30, and they took it but bring it back because no one is at home? This is ridiculous. I said you said left an info notice to ask the recipient to pick up at UPS store [mostly common sense] But they did not and took my money and bring it back to me after three days. THIS IS INSANE. I am not creating a game like GOD to let them carry people privacy and delay for three days and took my $30 and said no one pick up and with out issuing an info notice to the recipient.

I called and complaint on this incident, all they do is kept on creating lies against me for no reason. LIKE A crazy person. This kind of working ethics is not allowed in USA or other world known country. This is cheating for a job and damage community services.

A JOKE.

I met over at least 30 UPS store in twenty years. I only have problem with two stores. This is the second one and the most hilarious one.

It has come to my attention that UPS has hired and has a rapist out on the road. This man raped and therefore lost his Job as a Police Office. Seems to me that UPS would have checked prior work history on anyone they provide with a Company Truck/Van then put them out on the road. Placing this man out on the road is allowing him to be hunting the next victim at the Companies Reputation.

My Hawkins was seen In December in Antioch, California driving an unmarked truck but in a full Standard UPS uniform. Since we have begun researching this matter for fear of other women being assaulted and afraid to come forward. We have discovered there is a Concord, Can warehouse he must be working out of.

Justin Hawkins brutally assulted and raped Maureen Ennor while working as a Police Canine Handler. After an investigation Hawkins lost his Job as a Police Officer. That should speak loud and clear if his guilt. Hawkins feel off the map for years not seeking to work. Upon looking into the matter it makes since as Hawkins mother lives in Concord, Ca. Somehow made some connections while laying low at his Mothers.

Bottom line UPS is on the line for this man! UPS has hired and given a known Rapist aka Hawkins the means to repeat this mentally ill issue he has.

The Saxophone was set to arrive somewhere around Monday, 11/24/2019, but it never arrived. I kept looking in my mailbox and in front of my apartment for it. I had received an email notice that I should be expecting a package. It never came. Many times I have received packages in front of my door taking a chance that it would get stolen. When I went there Sunday afternoon, after I was told that they are open on Sundays from 9:00am until 6:00pm. When I made it a point to notify my sender that I still have not received my package. When I went to the place that was suppose to be holding my package, I was taken through an office door and out another to receive my package. As I was waiting, I told the person searching for my package that I never received a notice stating that I had a package waiting. I was then told that no notices were put on my door. I then asked how was l to know that I had a package there? It is said that this particular office does not notify people that they have a package waiting to be picked up. I thought that it was the policy of USPS or USP or The United States Postal Service to notify a person of a package waiting to be picked up. How then was I to know? What happens to my package then? My package appeared to have been attempted to open in different places on the package. How long was the package to stay there lying on a table in the hallway near an unlocked ungraded door?

This store threw out 2 large and expensive mattes surrounding my photographs. I was forced to have my framer re-matte at a cost of $125. The manager, Drake Smith, freely admits they did this and promised to take care of the cost. He did neither. The level of incompetence at this facility is shocking. I am supplying pictures of the mattes they tossed out which apparently they found in their garbage. I demand a check be sent to cover my cost.