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11:52 pm EDT

The Upper House marco ma unprofessional, racist & rude customer service

I have stayed at this hotel many times over the years while doing business in Hong Kong, and never had any problem.

This time i was met by a staff member i now know as Marco Ma. He was very aggressive after some disagreement we heard him utter
"Black Monkeys" It was unbelievable! This was unacceptable my wife suggest we made a report to the Police but they were not much help.

Very disappointed and because of the racism I will never stay here again. *Very sad to say.

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Contact The Upper House customer service

Phone number

+852 29 181 838

Website

www.upperhouse.com

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