The complaint has been investigated and
resolved to the customer's satisfactionResolved The Rush Fitness — Dishonest Sales Practices
resolved to the customer's satisfaction
Do NOT join the Rush. I stopped by the other day, only to inquire about their prices. All I wanted was a brochure, not too much to ask right? WRONG! The girl told me I had to speak to a manager...really? I had to fill out this visitor form and this guy who looked like he was on steroids came to get me. I told him I only wanted to know the cost, but he insists on giving me a tour. After the tour, he sits me down and asks me what I thought. I said, "it's a gym". He didn't like my cold, not easily impresses demeanor, so the other "manager" was called over. He tells me the prices and all of the "perks" that come with joining the Rush. The enrollment fee is $149, and the "best" plan for me would be the $29 contract. Mind you, the contract is for 2 years. He goes, "so you ready to sign up?" I tell him I did not set out to join today, I was only shopping around for prices. That was the WRONG thing to say. They ask me where I work, then all of a sudden they have a compny discount. "Well how about it we make this $149, $99?" Again, no. Now the manager tries to throw in 3 sessions with a personal trainer. They can give me a "discount" on my enrollment fee. Its only $292 with everything! Oh yea, thanks for the deal. "Are you ready to do this?" NO, I am just shopping around. They bring in a THIRD person, a woman who can set me up with a personal trainer. NO, NO, and NO. "Will you do it if we make this $149 go away?" No, I am not looking to spend anything today. I ask if I could get a copy of all of the prices and discounts they wrote down - "Sure, but what is the hold up, what can I do to make you get it today?" What the hell! "Nothing, at all", I responded. Tired of my resistance, the manager thanks me and excuses himself (not politely, I may add). The lady then insists on giving me a free trial with a trainer and schedules me an appointment. I told her that was okay, but she did it anyway. After they got a card in my hand, after all of that pressure, they do "Thanks" and walk away. Let me tell you, I have NEVER been in such a high sales pressure situation in my life, and I bought a car from a used car lot! Don't get sucked in, this place is BAD NEWS!!